Humanity

Avantages

Ease of use. FANTASTIC customer support! All of our staff from Executive Director to seasonal staff love it.

Inconvénients

payroll. I need to be able to export payroll that is accurate down to the penny. This system still rounds due to the hours worked being calculated past the first 2 decimals.

Avantages

What I like is how easy it is to navigate! I also like how it convenient it is that it has an app, accessible anytime and anywhere.One feature that I appreciate in particular is the ability to trade shifts with my coworkers. Previously, this would involve a lengthy back-and-forth discussion, often leading to confusion and miscommunication. Now, with a simple tap, we can exchange shifts and the management can approve it almost instantly. The flexibility and convenience offered by this feature is invaluable to me.

Inconvénients

It's a bit time-consuming if you have fluctuating availability. It's better if you easily copy and paste availability or set recurring availability patterns would save users a lot of time and avoid potential mistakes.

Avantages

We used Humanity to schedule employees across four different facilities and many different positions. We only utilized it for shift scheduling. It was perfect for our needs. Very easy to schedule employees across all of the different positions and locations without mix-up. Facilities were color-coded for ease identifying staff. It would alert staff 24hrs before a shift. Staff could choose to have either their email or phone number listed on the app for other employees to contact them. I liked that because other services have an in-app messaging system and those can be buggy or overwhelming. Staff never had any complaints about it, and neither did I.

Inconvénients

It could be hard to swap shifts between employees at times. I usually end up deleting the whole shift and rescheduling it altogether. Not terrible to handle.

Avantages

This platform has unified our systems and promoted increased transparency. It alerts users of changes and tracks hours worked.

Inconvénients

There were no features that I disliked about Humanity. They were able to craft the experience to my liking.

Avantages

easy to learn and use provides different visual aids for different scheduling purposes

Inconvénients

lacks the billable vs non billable component that is key for construction cost control

Avantages

The strongest features of ShiftPlanning are the many methods for communicating when a worker is to work (general scheduling), when policy changes or other changes at work need to be quickly and easily assimilated to all employees (dashboard notifications), and when notifications need to be sent to just individuals (ping). All of this communication can be managed in ShiftPlanning. Workers can set up their cell phones to receive important notifications. Administrators can control which methods are mandatory and which communication methods are not. A worker can elect to be notified via email and/or text prior to their shift starting. Workers can access ShiftPlanning from any device since this a cloud-based service. Workers are able to make vacation requests ahead of time, even when there is nothing posted for the actual schedule yet. We would recommend a 2-week requirement for this type of request. Otherwise, student workers can request off via a trade shift or drop-shift option, if short notice is provided. All trades can be set to approval first by manager. It is super easy to setup different worker types by area, or by responsibilities. Thus, if you are budgeting out hours between different areas (positions) then you can easily view the subtotal for each while scheduling who should work when. It also gives you a clear distinction in schedule mode as to who can actually work during the designated times you are generating (i.e. 10 AM ' 12 PM, 1 PM ' 2 PM').

Inconvénients

The only concern that we have is with tweaking the trade shift and trade drop feature. Workers who are shown as available for the entire shift don't have the option to select parts of a shift that they are actually available for. Important meetings or events outside of work cannot always be accounted for using the availability feature. The only way this can be done is to not use a static schedule and go to making a policy for weekly updates. Then making it the student worker's responsibility to maintain their own work availability. In our case, we want to stay with a static scheduling system to help reduce the sense of a changing hectic work schedule for our student workers. Thus, students will benefit by having the ability to select from a portion of a shift trade rather than having only the option to pick up all or none of the shift being made available.

Avantages

I have the flexibility to set the software up the way I need to for efficient scheduling. My schedules are complex and I am able to create 'workarounds' to better utilize the software.

Inconvénients

I have a few issues: I have many providers (employees) that work more that 1 position simultaneously. It would be wonderful if you could selectively check or uncheck a box for each position to determine whether the position will show if it conflicts with another position. (But not globally turn off the conflicting feature for all conflicts).

If an employee covers 2 positions simultaneously, it shows as a conflict. It would be nice if there was a `work around for this. If you could select/deselect a box to designate whether you want a position to show a conflict, this would be great. That way, some positions that are covered by an employee working another position would not show as a conflict every time.

For example, There are a few positions that staff are assigned to that they do in addition to their main assigned position - e.g. someone working MCH Attending will also cover the OB Dept. This is done on a rotation/alternating basis but changes often. Whenever a provider is working MCH Attending and also covering OB Backup, I have to adjust the time of the OB coverage so that a conflict does not show up. If I didn't, I would have twenty or more conflicts each month and, as you know, once you get in the habit of ignoring conflicts, you then ignore the one that is a `real conflict and a problem results.

The conflict feature is great, yet is sometimes a pain because I have to create 'workarounds' which are less than desirable.

Avantages

Humanity is a very user friendly software that allows you to check your schedule, track your hours and check the PTO available balance. My favorite features of this software is the time availability feature, this specific feature allowed me to choose my hours of availability as at that time I was going to school and working at the same time . Also, one features that I used a lot was the request to change shifts and being able to view the manager assigned for my shift. Both of these features smooth the processes at work and allowed me to balance my student and professional life.

Inconvénients

Besides the high quality of some features, the features that allows you to check the PTO available balance never showed the correct amount of PTO and it was hard to keep track of it when asking for permission to take time off. While I used the software, there were some malfunction with the scheduling but this ight have been due to the person assigned of schedules in my previous employer.

Avantages

Humanity is a very easy to use program. To start off, the time availability function is very useful in scheduling. I was able to go day-by-day and show my hours of availability. This assures that you will not get scheduled on times you are not available.

Humanity also has a great layout that is simple and easy to use. It shows your upcoming shifts for the next Week, Two Weeks, and Month depending on your selection. It is a great way to visualize upcoming shifts.

Lastly, the shift trading function is invaluable. You can either drop a shift, which means that another employee has the option to pick it up, or trade. When you trade, Humanity automatically swaps your shifts. It is very easy to use and has great functionality.

Inconvénients

One of my only qualms with Humanity is logging in. Often during log-in, it requires me to input my password a second or third time. I have a long password so this can get very infuriating at times when I know I input my password correctly. Other than than, Humanity has been a great program for me to use.

Avantages

My favorite thing about Humanity is that it is incredibly easy to view and handle shifts without actually having to talk to a boss in-person. This streamlines this process, saving time for both supervisors and employees. Additionally, it has a simple and intuitive user interface and I was able to pick up most of the features without any in-depth training within several weeks. I also like that it automatically reminds you that you have a shift coming up a day before and an hour before the shift starts, thus making sure that employees are less likely to miss or be late to shifts.

Inconvénients

The process of trading shifts is difficult, and especially difficult on the mobile app. Additionally, configuring availability hours takes a long time, however this only needs to be done once, unless availability changes regularly. The mobile app is also hard to navigate, as some of the icons can get confusing, however you won't need to do much more than clock in and out using the app - the rest can be done easily on a computer.

Avantages

From a IT standpoint, Humanity is good scheduling app. It has a few issues from time to time, for overall satisfied with the application.

Inconvénients

However, their service client is horrible. We have been with Humanity over 5 years now. And we so unsatisfied with the service that we looking at our options. They literally take you for granted as a customer and never get back to you. You have to run after them constantly and hope to get an answer. When they promise to get back to you, they don’t or tell you they sent you an email, which you of course never received.

For example, we had a new request regarding a service that they advised on their app (payroll integration). When we went forward with the change, they never got back to us. After multiple follow-ups on our end, they tell us our request is ‘’not a priority for them’’ - for a service THEY advertise. When we complained, they told us they would be getting back to us the following week. That was Nov 2018. We are Jan 2019, and I have let you receive a proper follow-up even after my multiple attempts.

The app is not worth the service. I would recommend another one.

Avantages

the UI is simple and clean with appealing and customizable colors, etc. user profiles are also clean & tidy without completely superfluous fields. they have a payroll estimate tool which we never used but i'm sure it's handy. adding or deleting shifts is very straightforward though at times, buggy. customizable views and filters make it easy to gain info at a glance - either week views or month views. there's all the basics like shift trades, clocking in & out, grabbing open shifts, setting recurring schedules, etc. reporting capabilities are again all the basics but not the most robust.

Inconvénients

as our team grew we were very much in need of a forecasting feature to compare staffing the expected volume (call center environment). we started adding part-time team members who only worked 1-2 hours at a time or on completely varying schedules... executing this week over week was incredibly manual. only after we had already signed with a new company did humanity release a new feature that answered half this equation, which visually showed how many were on hour by hour (still very basic even when it was released). humanity just wasn't moving fast enough to meet our needs. CSM was very hands-off and when we did have calls with him they were very curt. (it's more of a self-service model)

Avantages

This software is used by Loft 310 in the entertainment district where I worked with executive chef . I liked the ability to check and confirm shifts while being able to keep track of my hours

Inconvénients

What I don't like about this app is that there are some functions like messaging co workers, you cannot do. You have to log into the website. If they were able to combine all functions through the app itself, I would have no complaints

Avantages

I like the app (Humanity 01) usability and ease to clock-in and clock-out.

Inconvénients

The software in general is cumbersome and a bit confusing. There are two apps, and the old version seems to work better for my needs. The new app seems to be specific to those who have different "shifts" each day. This seems great for those who need that option, but takes the simplicity away.

Avantages

1) Power to add future schedules by using current ones.
2) Photo check in and photo check out feature.
3) Automatic emailing and messaging to employees of next shift.
4) Calculating out wages.

Inconvénients

1) Too weak yellow color highlighting today's date in Shiftplanning window.
2) Increasingly confusing unmarked and nearly hidden icons and features icons placed all over the screen. Stop with all this increasing "elegance" to make it look more elegant. Makes it harder and harder to use.
3) High cost for a small business.
4) The Humanity phone app does more harm than good as it is designed now. Doesn't work. makes you waste valuable time, frustrating, buttons don't work, etc.

Avantages

nothing.... maybe it better than paper schedules? maybe

Inconvénients

everything. Availability system is useless as it isn't based on particular period of time - check out When2Work or RecStaff's availability system - so much better. Trading system is useless - people can't view or pick up shifts if they have stated they are un-available (linked to how awful the availability system is). People have so many problem trading shifts that we as managers basically have to switch all shift trades ourselves and since we have so many this is a waste of time that a scheduling system is supposed to fix. The print and report options are also awful and poorly formatted.

Avantages

Pricing is pretty good. But when compared to other services, you're getting what you pay for.

Inconvénients

User interface is more complicated than it needs to be, and when setting up a complicated shift schedule for multiple locations and positions at those locations, it took a lot of work to organize it in a way that worked how we wanted it to.
Buggy apps / iPad terminals
Frustrating reports. Difficult to print.

Avantages

As a WFM tool, Humanity is excellent. The overall functionality and features, ease of use, ease of implementation and acceptance, excellent customer support, cost, adaptability, and "bang for bucks" is exceptional. Outweighs and out performs anything in its class, and gives the much more expensive competitors a serious challenge.

Inconvénients

Scheduling of breaks can be a bit tiresome and fiddly. Thankfully Humanity have taken on board our (and I am sure other's) feedback and are moving to make this a better experience.

Avantages

Mostly, I like the communication within all individuals linked to humanity makes it easy to generate weekly/monthly schedules and find accommodations for call offs. As a scheduler, being able to switch between position view and employee view, enables me to allocate shifts efficiently.

Inconvénients

The only "con" i can really say is it does take alittle time to get use to navegating through the site.

Avantages

Ease of updating availability for employees. Clearly seeing how many people can cover what shift. Ability for employees to drop, add, or trade shifts without me micro managing. Creating multiple classification of jobs to organize the different roles in the work place. Reporting makes it easy to submit to payroll.

Inconvénients

The billing is a bit confusing. They bill based off of per user per month. With breaks and a rotating staff I often end up challenging the original bill I get. Customer service has always been good and responds quickly and makes changes.

Avantages

Humanity makes it easier for companies to manage their employees shifts, have employees clock in and out. Employees can also mark them selves for leave and communicate with others in an easy to use way that makes working that much easier.

Inconvénients

Overall I enjoyed using Humanity at my previous workplace, but there were a few annoying things like when the organization tried to "double book" an employee on purpose (for instance if the employee was managing two areas).

Avantages

Shifts posted and picked up quickly by staff that have notifications set on their phones. Easy clock in process.

Inconvénients

On the app there is an option to add notes to your time schedule about missed lunch, or overtime for example. Unfortunately you have to be clocked in to be able to do it and many staff forget and have to ask an admin to add the note after the fact.

Avantages

Humanity is awesome! It makes scheduling so easy. You can add employees availability, write shifts with built in breaks, and so much more. It's very user friendly and really easy to learn. Humanity also keeps track of historical data and has helpful reports to use in forecasting and budgeting.

Inconvénients

One thing to note is that Humanity is constantly making updates. While that's not necessarily a bad thing (in fact, it's great that they continually improve), it can be a little excessive. Right when you get used to the last update, things change again, so you have to be willing to adapt a lot.

Avantages

I like that I can see a break down of my payroll, access all my paystubs over my entire deployment, request schedule changes and reach out to my peers for shift management. Also that tax documents are readily accessible.

Inconvénients

There are a few kinks to work out. It doesn't accurately show who is scheduled for shifts in open shift details. Also, when requesting time off, where it shows your available hours mine are never accurate, it's always just a maxed out amount of available PTO. That means if I don't have enough actual PTO my request gets rejected. Also I feel like it locks me out pretty often and I need an account reset.

Avantages

I like that it is simple and easy to use and that the app functions very similarly to the desktop version.

Inconvénients

In it's simplicity, it lacks several features that other products like Bamboo HR offer. Compensation and employment history would be a great feature. It also is not integrated with a payment system like Bamboo is. It would be nice to have my paystub sent through the same software that I use to log in and out of everyday.

The other thing is that you can not edit your vacation request once it has been submitted. If the dates change you have to delete your request and resubmit.

Avantages

You can just pull this up and at a glance see everything you need. I can tell who is working and who is off and how long. And it has a great option to message people.

Inconvénients

I wish there was easier access to user images

Avantages

I love how easy this software is to use and how I can access everything that I need to whether that be my schedule, message board or managers.

Inconvénients

There's nothing that I don't like about this software. I do wish though that at the end of each work week that it would tally up your hours worked for you.

Avantages

Robust features closely match my needs for a comprehensive, one-stop service.

Inconvénients

Work units report doesn't allow the shift title, notes, or remote site. I have to manually merge WU and custom reports (shifts scheduled) for each employee, which is very time-consumming.

If I can add a second complaint, I really need to be able to avoid having the system label my contractors as employees.

Avantages

This shift planning software allows the employees to schedule and update shifts with ease without having to be in constant back and forth with the supervisor. As an employee, I can view what shifts are available months in advance and mark my unavailabilities so that Humanity marks those shifts as blocked. The greatest features include a message wall where supervisors may send employees mass messages as well as the feature to view who is on what shifts, even if they are on different calls than you.

Inconvénients

The one thing that could be reevaluated would be the notification system. If Humanity were to send notifications when new shifts become available, as well as text message reminders/updates instead of email reminders getting lost in the inbox. Currently, employees must check the available shifts daily to find any new available shifts.

Avantages

Easy to handle app Find a national SMG Result

Inconvénients

Small bug but no issues, Overall app very good

Avantages

Good program for companies where employees set their own schedules. Has message boards and notices section. Very comprehensive. Allows employees the ability to swap schedules and request vacation time.

Inconvénients

Not as beneficial to companies that set the schedules for their employees. No way to put notes on the scheduled dates.

Avantages

Humanity has a very clean and simple user interface that makes it super easy to use. After using other apps to try mobile clock-ins, Humanity is definitely the best option out there that I've tried. They recently added options for push, email and sms notifications which were a much needed feature.

Inconvénients

I think there are few little features that could be added to make it more helpful. We have an issue in our practice where employees often forget to clock in or out. It would be great if there was an option to adjust our own time sheets (if permitted by employers of course) or at least the ability to add a note to or flag a particular completed shift so that administrators would know the time entry needs to be adjusted.

Avantages

I love Humanity. Very easy to use and figure out, especially when you’re new to it. It’s layout and set up is deceptively simple and feels fairly intuitive. Easy for employers and employees alike.

Inconvénients

A little bit clunky. It could use some updates, like getting rid of useless buttons or redundant clicks.

Avantages

Easy to use, great customer service and flexibility of the software.

Inconvénients

none at the moment

Avantages

It allows me to see my colleague's schedules and record time off, etc. It was re-designed a few months ago and is now more visually pleasing.

Inconvénients

The tool doesn't offer "everything" - we were in need of a more robust tool to track PTO requests and HR documentation, so we eventually transitioned to a different software.

Avantages

Customer support, live chat, forums and tutorials. Very nice scheduling program with lots of options within the schedule. I like the dashboard to send out a message to everyone or just certain people.

Inconvénients

Some areas could use improvement. The only way to enter time off is to code it as a vacation type. We can't give partial days.

Avantages

It's very organized and user Friendly. Has a lot of features but what I love it you can post announcements for your team and time track your tasks and projects.

Inconvénients

None. I love everything about it and it's also very convenient to use cause it has a mobile app, so you can use it while on the go.

Avantages

inexpensive, well sited

Inconvénients

It does not come from a management perspective, but rather from an HR one. Alerts are lacking. Shift management display (as a manager, my primary (over 90%) display) is clunky and quite often uninformative.

Avantages

Very very easy to use. Everything that you need is right there in front of you. You don’t have to navigate thru tons of pages and links to get where you need to go. It’s basic and not over complicated which is what you want on a time clock program. It has never crashed on me.

Inconvénients

The ONLY thing that I have to say that’s negative is that sometimes when I clock out, the app will freeze up or lag for a few seconds. After a few seconds it’ll catch up with itself and do what it’s supposed to do.

Avantages

It is so easy to use! Adding new employees is a breeze and uploading schedules is even easier! It can be sent right to the employees email and or cell phone so they always have access to their schedule.

Inconvénients

I love everything about humanity. If I had to think of one thing I dislike I dislike it, it would probably be something as irrelevant as I wish it would save my log in information so I don't have to type it in everytime. This is seriously the best software!

Avantages

The Shiftplanning view is the most powerful feature for productivity for reviewing your schedule and shifts at work.

Inconvénients

There is a bug with the dashboard view and the photo snapshot for the shift acknowledge that most of the time crash on the internet version of the app. The solution for this bug that I have found to work is to clean the cache (sometimes work) or click the dashboard tab for reloading the page (sometimes work too).

Avantages

The ease of use for staff members is great.

Inconvénients

Not having the option for accrued time off. It is tedious to remove staff from future schedules when someone leaves the organization. There is not the ability to add staff to a set "shift pattern".

Avantages

Worked really well for viewing, coordinating, trading work shifts. The app is great to have

Inconvénients

When users run into issues, only the supervisor can fix them, which often creates a bottleneck

Avantages

I love how easy it is to use. I'm able to manage my ever changing schedule/staff with minimal effort. It's very easy to fill overtime slots and approve vacation requests ensuring my employees have a great work/life balance.

Inconvénients

There are some limitations when it comes to customizing the interface. I'd like to be able to change the default option for requesting time off. I'd also like to be able to change some of the terminology used to better reflect what I'm using it for.

Avantages

Easy of use, excellent technical support and quick implementation.

Inconvénients

Should have clock-in and out button on the dashboard page.

Avantages

The ability to navigate and adjust changes on the fly through the mobile platform. The alert set up for employees.

Inconvénients

Anytime there is an update to the system, I find errors on my current layout. The need for a time clock punch system that doesn't require individual sign in to the system.

Avantages

It's inexpensive and the mobile apps makes shift changes and reminders much more convenient.

Inconvénients

Clunky. Customer support is inconsistent. Usually I have to wait several hours for a call back or chat response.

Avantages

Best customer service - hands down

Inconvénients

The fact that we've long been promised the ability to share employees between multiple locations, and the ability to post a single message from the parent account to trickle down to ALL employees without the need of signing into each individual account.

Avantages

It's invaluable in time-keeping and creating shifts. The report function is fantastic for timekeeping and payroll. There are work-arounds to get to where you need to be, with the help of Tech Support.
The mobile app for the staff is easy to use.

Inconvénients

The desktop version is not user-friendly at first. Once you figure out the concept and how it works, and with time, you get to know the ins/outs. While I am tech savvy, I was confused about where to start with the set-up, which settings to use, and how to set up those settings for our company. The set-up was a disappointment to me in that you need a lot of time to understand how to do the different settings. I had to keep bugging Tech Support to help me with it.
The tutorials are great, but the User Manual needs a lot of work.

Avantages

It is online, location restrictable, works well across multiple disparate sites, allows tasks to be assigned to shifts, and allows techs to take ownership of their shift management.

Inconvénients

OH MY GOSH PLEASE GIVE US SMALLER TIME INCREMENTS FOR SCHEDULING FOR THE LOVE OF ALL THINGS GOOD IN THE WORLD!!! (Seriously fixing this one problem would solve about forty bajillion other problems I'm dealing with in Humanity at the moment)