Zuper

Avantages

Beginning with the attendance management to the more complex processes including work order management are made very easy on Zuper.

Inconvénients

Zuper does not have an accounting module, hence another software is required to manage the accounts. If Zuper had a robust accounting module, then it would be a very holistic software for FSM.

Avantages

I love the all the job adding features from being able to break down clients by individual sites and locations under a sub client. I also like the ability to pull those jobs back and add a child job to the parent job for multiple calls related to the same issue.

Inconvénients

Lack of a customer portal on my end has been a killer for me we have so many clients that want to be able to log in and pay invoices or view quotes that we have had to take our invoices and quotes to another software to provide that feature.

Avantages

[sensitive content hidden] was modifying the ZUPER application to the Perry Baromedical needs.

Inconvénients

Repetitive fields. I think we could have worked out these kinks.

Avantages

The ability to really make Zuper what you want has proven to be invaluable to our experience. Vastly improving our user and customer experience.

Inconvénients

While Zuper has amazing ideas the timeline in which these ideas come to fruition is not very reliable

Avantages

It is a solid product with a comprehensive feature set

Inconvénients

It is not cheap. It is a prodyctivity multiplier, but its price may feel high for a company with a modestly-sized field tea.

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Avantages

It makes scheduling, dispatching, and tracking jobs super easy. The mobile app is handy for technicians

Inconvénients

The interface can feel a bit overwhelming at first, and setting it up takes some work with integration with zoho books

Avantages

The flexibility of the platform. The integration between Hubspot and Business Central are a real positive

Inconvénients

Some of the features we would like are not yet available

Avantages

The ease and functionality of the application with scheduling out delivery and installation jobs with customers.

Inconvénients

Honestly, I have been happy with its performance thus far.

Avantages

Real time activity and reporting. At any given point in time we can communicate to clients status of any of their requested work

Inconvénients

Customization by End User is limited. A lot of Customization has to be sent to Zuper Support

Avantages

Easy to navigate, customer service is top notch. Working with our customer support manager Abi is always a productive experience, working with out team to customize our experience is much appreciated.

Inconvénients

Working between two plate forms, HubSpot & Zuper. The process to push information between the two plate forms has been a challenge but with that said, Zuper support is always working out the bugs once we addinify them.

Avantages

The client-side customization is extensive and adaptable! The job checklist and workflow functions are the bread and butter of our field operations.

Inconvénients

- Abbreviations for US states are not recognized by the GPS function, or by the regional tax management settings within Zuper itself. For a US-founded company, that doesn't make much sense.
- Certain reports, like the Product Master Report, still require a date range to be input before it is generated. It would be an improvement if this wasn't required.

Avantages

I like the dashboard. Lots of info there and some areas I'm not even using yet

Inconvénients

the search and filters. sometimes I will search up a job number and instead of it coming up first, it will be at the end of a list of many. The filters don't see to pull up everything, which scares me. I don't feel like I can rely on the information given to me from Zuper. For example, I felt like I had an active list of my Trials for Nanaimo and was checking them out and trying to update them. Then Sales reps came up and gave me Trial numbers that weren't even on my filtered list.

Avantages

The customization and the support of the onboarding and technical teams.

Inconvénients

Certain features are a bit less developed than other, comparable FSM solutions. For example, custom reporting must be requested through the Zuper team. Users cannot set up custom reports on their own.

Avantages

Great mobile app. Customer service was very responsive. The system overall works good but is fairly complicated.

Inconvénients

The sales presentation was really good, they showed everything we wanted to see, we paid the initial deposit, but most of what they showed us didn't come to fruition as they start off with a basic system and will add anything you want. Overall we were not pleased with the consistent delays in progress. Mobile app was really good.

Avantages

The ease of use and interface are second to none.

Inconvénients

GPS integration is a little spotty sometimes.

Avantages

How user friendly it is and makes it so we don't have to jump between platforms to get out jobs scheduled.

Inconvénients

I have not figured a way on how to save credit cards for our customers.

Avantages

The FSM system and how easily we can manage our teams.

Inconvénients

One thing that will help us the most is tagging in chats and travel time.

Avantages

Zuper helps us to keep all of our jobs organized and easy audit trailing.

Inconvénients

We wish there was an integration with a scanner so we can better manage our inventory from Zuper for an all in one solution.

Avantages

The dispatch board is amazing, and the integrations with our CRM and other technologies are incredible. The onboarding team did an awesome job putting everything together for us.

Inconvénients

The quoting section could use some work. It’s pretty basic so it’s ok, but could be a lot more robust.

Avantages

One of our favorite features about Zuper is the automated email notifications that get sent to our customers. This has been huge for our service department, especially because many different parties are involved. We also have benefited from the photos our technicians are able to submit, this helps our back office team get a better understanding of what we are working with.

Inconvénients

Although the notifications has been our favorite feature, it has taken longer than we expected. One thing we wish we could do ourselves was setting up the notifications and having the freedom to fix/change as we go. We do appreciate the efforts from the development team! We also wish some of the features were more customizable:)

Avantages

The organization, and in depth detail tracking of our products and needs. Our account manager [sensitive content hidden] is always attentive and helpful.

Inconvénients

There is a bit of a delay for special requests, but most special requests need more attention and time to fulfill.

Avantages

It connects with HubSpot and helps create a central platform to communicate with our entire team.

Inconvénients

I sometimes have a hard time quickly navigating back and forth between pages quickly.

Avantages

I liked how helpful my team uma and others have been. I have had nothing but a positive experience with the dev team and the customer contact team. They are always an email away from a zoom meeting and the software is phenomenal.

Inconvénients

The team at ccc says the photo upload software can be clunky and may crazy app

Avantages

User friendly, so easy to train new employees. Customizable to fit our needs.

Inconvénients

I really have no complaints, if I had to pick 1 thing it would be the ability to assign the job numbers instead of it autmatically assigning a number. That way we can have a consistant numbering through multiple systems that we use.

Avantages

Frindlyness of the staff. [sensitive content hidden] were great

Inconvénients

Not having a Rep on the Island, it makes it difficult to explain the challenges