Jobber

Avantages

La facilité et la rapidité qu'il offre a ses client

Inconvénients

J'ai rencontré quelques difficulté mais à la longue j'ai trouvé cool d'apprendre

Avantages

Jobber , un logiciel très intéressant et utile pour répondre aux besoins des entreprises en offrant de l'assistance gratuit grâce à ses services. Plannifier et envoyez des notifications et en communiquant avec les clients , qui synchronise automatiquement les données de comptabilité de votre entreprise

Inconvénients

Jobber est un logiciel très pratique et utiliser pour aider les entreprises mais n'est pas disponible pour tout les pays et un peu coûteux également

Avantages

It’s flexibility to our multi trade business it allows us to customise to sure each and every type of servcies, from regular window cleaning to one-off big construction projects.

Inconvénients

I feel the limit on the number of users should be higher considering the amount you pay on the top tier plans. You can add additional users at additional cost which i don’t feel is priced low enough. I also feel that some of the new features they are implementing should not be additional cost and should be included as part of the grow plan.

Alternatives envisagées 

Pourquoi passer à Jobber

Avantages

Jobber is simple to use. I like the layout and how convenient it is to build a solid qoute or a template for a quote to be used over and over. My client's appreciate the cleat communication. It set my business apart as professional when the client has the portal to view all their jobs.

Inconvénients

Two main things: tracking hours and/or payroll is not easy. I can almost use Jobber to run my whole business but it always seem like a hassle to figure out payroll. I can't easily get my employees or subcontractors hours from the app on a Friday afternoon, I need to get in front on my computer. It would be nice if there was a foreman/owner portal with some timesheet feetures. Next, the PDF printout of a quote is no bueno, I invest time in building a nice quote, adding pictures, long description about what is included in a project, and if the client opens is at their computer, they get all that information. BUT, if they try and view it on thier phone it comes up lacking, or even worse if they choose to print it so a family can go over it at say the kitchen table, the print version is missing so much information and it print all weird. I have tried a few different ways of printinf to try and make it work but it doesn't. This is a bummer for my clients on a regular basis.

Alternatives envisagées 

Pourquoi choisir Jobber 

Logiciel antérieur 

Pourquoi passer à Jobber

Avantages

-Time track
-reports
-Time track
-clock in and out

Inconvénients

Need more training for Spanish clients, maybe 3 weeks contact with the new buyers to show everything one by one

Alternatives envisagées 

Pourquoi choisir Jobber 

Logiciel antérieur 

Pourquoi passer à Jobber

Avantages

Jobber enables my company to retain more information and service more client homes. With Jobber's help, we have been able to build 40% more business this year over last year. I don't think we could have done that without the software to manage it all. Payments come in quickly, we have less cancellations due to the reminder notifications. Tipping has gone way up with the tip feature in Jobber payments. We likely win more bids due to the professional appearance of Jobber. It has upped our communication with clients to a higher level. Integrates well with our reviews program in NiceJob. The request form is so valuable to us as we have it connected to our website and it funnels leads in the back door. The benefits are many and the pain points few.

Inconvénients

sync errors with Quickbooks are many, automated job timers don't function for us so we can't use that portion of the system, sometimes the tipping function is hard to find for our customers and they end up not tipping, automated reminders cannot be cancelled or retrieved short notice, several other little things but these are on the top of our list

Avantages

Jobber is very user frindly, it helps me keep track of all my jobs and quote so i no longer hundres of lose paper with my qutes on them

Inconvénients

I dont really have any cons that i can think of about jobber

Alternatives envisagées 

Pourquoi choisir Jobber 

Logiciel antérieur 

Pourquoi passer à Jobber

Avantages

I love the ease of use and the ability to have customers sign off on jobs as well as the customer facing portal where they can see appointments, make appointments, make payments, etc.

Inconvénients

The only thing I wish they would do in the customer facing portal is allow the client to see the title of the Job that a visit is scheduled on. The reason is that when we have customers that have multiple homes (frequently), property managers & builders (our biggest market) and multiple projects they do constantly ask us which appointments are for which properties or work. I also wish the reports were a bit better, meaning I would like to be able to pull a time keeping report by job, this would be helpful for many reasons but primarily on Time and Materials. We have a lot of jobs going on at any given moment so this would be helpful.

Alternatives envisagées 

Pourquoi choisir Jobber 

Logiciel antérieur 

Pourquoi passer à Jobber

Avantages

jobber has given me so much time back. I went from filling out 700 pieces of paper every month and having to keep them on file taking up so much space having everything right there in my hand at all times and now my filing cabinets are gone, and I have reclaimed a massive space in the office

Inconvénients

The app is not easy to create quotes with, and the online service can be a little spotty with multiple screen refresh is involved that make you start completely over

Avantages

Very easy to use and navigate both on the computer and the phones/tablets in the field.

Inconvénients

The auto-sync between Jobber and Quickbooks Online doesn't always work, so we have to manually update systems to make sure it's up to date. Also, Jobber doesn't allow to add a % to the quotes/invoices for customers using a credit card, which many other software offers.

Alternatives envisagées 

Pourquoi choisir Jobber 

Logiciel antérieur 

Pourquoi passer à Jobber

Avantages

Clients see it and immediately accept my quotes because of the professional layout.

Inconvénients

Pictures aren’t included in the cheap bundle. I think some stuff could be traded out for small business owners who only use the quote/invoice/timesheet. And don’t use anything else on the app regularly.

Avantages

Jobber makes quoting easy, and it helps me keep track of scheduling and invoicing after jobs are complete. I like that Jobber reminds you of who needs invoices and who hasn't paid.

Inconvénients

I would like to see Jobber track balances a little better. If I make a mistake and create more than one invoice for a customer, this system added that to the balance sheet and it's hard to correct that error.

Avantages

I like how jobber is mobile friendly especially to my generation lol.
- We can create a request in a matter of seconds
- We can invoice on the fly
- Two way text messaging makes it easy when it comes to my client base
- Easy to get my clients a yearly contract on the job site

Inconvénients

- They don’t have a area code for my Jobber number
- No text campaign “yet”
- When I click call it calls though my personal cell rather than my Google voice number.
- Need the ability to integrate any contact for on a website to go to jobber

Alternatives envisagées 

Pourquoi passer à Jobber

Avantages

Reasonable pricing for the features. Automation and easy to use. Overall the intuitive and easy to use modern interface is great. They seem to be adding things all the time that brings extra value.

Inconvénients

The depth of quoting, and more so the products and pricing. It's also a bit difficult to search the right item you are looking for 1/2" 90 vs 1/2" Copper 90 you have to know the way you entered it.

It be nice if you could group things like service items, material, and then make assemblies ( Toilet rough-in -) Has 10 feet of pipe, 2 90s, 2 45s, 1 wye, 10 feet of waterlines. 4 hours of labour. Some way to update your labour or material and it helps update all of your assemblies pricing.

Be nice to have schedule of value invoicing for commercial projects.

Be nice to have some type of service agreements built in.

Needs to have better photo management with out having to need an addin.

Alternatives envisagées 

Pourquoi passer à Jobber

Avantages

Jobber has streamlined a lot of our workload and enabled us to bring on less skilled staff to take on some of the administrative rolls by providing easy to use tools. Our customers love the interface they get and we've had many customers commenting on how smoothly the entire interaction was because of what Jobber brings to the table and how we've implemented it in our business.

Inconvénients

I don't like the AI features at all. They are poorly functioning clutter and I'm disappointed they don't provide an OFF button for them.

Alternatives envisagées 

Pourquoi choisir Jobber 

Logiciel antérieur 

Pourquoi passer à Jobber

Avantages

We chose Jobber back in 2015 for its simple, sleek, and intuitive design. The user experience on both sides is top shelf. It offered the flexibility to customize the system to fit our needs without requiring a programmer or incurring extra charges like many other options. We have grown with them over the years making many changes along the way as they developed and released new features.

Inconvénients

Fortunately, Jobber's attention to development has eliminated a lot of the issues that we had in the past, and whenever something new pops up they are never far away via chat to address the issue. I'm not a big fan of the USD pricing since it's a Canadian company and I'm a Canadian doing business in Canada, but that's how they have it set up. Sometimes, when I bring something up with support I feel like I'm speaking a different language than they are and they aren't able to help, so I give up before getting mad. It's still not geared toward movers, so we miss out on some cool features that are only available on mover CRMs, but we have a lot of time and experience invested in Jobber, and we have more ways in store capitalize on the functionality. So we're staying put for now.

Alternatives envisagées 

Pourquoi passer à Jobber

Avantages

When we started with Jobber, we replaced Google Sheets as our "CRM". Jobber was a HUGE improvement and we have expanded our business several times over thanks to Jobber. It suited our needs quite well and I am very grateful.

Inconvénients

As we expanded more, there were new things we needed that Jobber could not do. Jobber is great at what it does and for a small operation up to maybe 20 or so people, it is amazing - and a great value, too! However, we eventually reached a level, where we needed to implement more and more Google Sheets again to track things Jobber could not be made to report on and to record other things.

Alternatives envisagées 

Pourquoi passer à Jobber

Avantages

Streamlined from request to quote to job to invoicing

Inconvénients

Would like to be able to have more job items be more detailed with better formatting

Avantages

It brought all of the programs into one program. From invoice to Quotes and even inter staff communication.

Inconvénients

The GPS integration is lacking and does not really help us track the fleet.

Avantages

Jobber has funnelled my clients and helped streamline my automation. I love the chat option that is accessible anywhere in the world. Clients know when I'm arriving, the price they're paying and can do all this with a click of a button

Inconvénients

The monthly fees are fairly high for Canadians , with the conversion. I wish it integrated with gmail calendar so I don't have to use two calendars

Alternatives envisagées 

Pourquoi passer à Jobber

Avantages

I went from using a large paper calendar on my desk top to jobber with weekly, bi weekly, monthly and commercial clients! It truly was a hassle to cancel white out and reschedule clients! I highly recommend jobber to everyone for small business!

Inconvénients

Nothing really. They have updated and kept up with the most recent trends of what a business shall need.

Avantages

I DID like the communication and customer service. Now I feel like everything revolves on what you can sell me. Jobber is easy to learn and works great when you use it for the basics. We started using just the scheduling and the invoicing.

Inconvénients

The inability to dig deeper into job insights, the fact that we can only create quotes, not estimates. I feel like Jobber is great for cookie cutter jobs, but not so much for custom jobs. When there are so many unknowns in a job, the system does not make it easy. We are constantly having to figure out work arounds. I don’t like that customer service no longer has time or answers. We will most likely switch to more of a construction CRM in the next year or so.

Avantages

Outstanding technical support and they are very FAST to respond to you.

Inconvénients

Maintenance reminders for my hvac clients has been a chore.

Avantages

The functionality and ease of use. Everything is in one place and simple

Inconvénients

I wish that they had templates to start from, which I think they are looking into, but would also like attachments to be automatic.

Avantages

I like the price point of Jobber and the easiness of it.

Inconvénients

The main two things I do not like about this program first is if you have a invoice or a quote wrote out in someone’s name you can’t just go in there and change the name and address. You have to start a whole entire new quote and copy and paste it would be a lot more use a friendly if you could just add the adding of it so the same invoice or QUOTE can be sent.

The second thing I don’t like about it is I have to do monthly bonuses for our employees every month and I have to calculate their sales. I wish there was a way to be able to click on the area where the names are so they can get all jumbled up into one group each so it’s easier to calculate, or be able to just look up the technicians name and see how much they sold that month in sales. Right now I have to go through each individual invoice from the legacy invoice section and calculate each person’s invoices throughout the entire month and it takes forever.