Jobber

Avantages

La facilité et la rapidité qu'il offre a ses client

Inconvénients

J'ai rencontré quelques difficulté mais à la longue j'ai trouvé cool d'apprendre

Avantages

Jobber , un logiciel très intéressant et utile pour répondre aux besoins des entreprises en offrant de l'assistance gratuit grâce à ses services. Plannifier et envoyez des notifications et en communiquant avec les clients , qui synchronise automatiquement les données de comptabilité de votre entreprise

Inconvénients

Jobber est un logiciel très pratique et utiliser pour aider les entreprises mais n'est pas disponible pour tout les pays et un peu coûteux également

Avantages

It’s flexibility to our multi trade business it allows us to customise to sure each and every type of servcies, from regular window cleaning to one-off big construction projects.

Inconvénients

I feel the limit on the number of users should be higher considering the amount you pay on the top tier plans. You can add additional users at additional cost which i don’t feel is priced low enough. I also feel that some of the new features they are implementing should not be additional cost and should be included as part of the grow plan.

Alternatives envisagées 

Pourquoi passer à Jobber

Avantages

The scheduling, we can schedule out as far as we like. The guys enjoy seeing their future schedule as well.

Inconvénients

Not much, of course we would like to see some changes. The progress billing could be better. The other thing we have noticed is it would be nice to move a quote directly to invoice instead of first having to make it a job.

Alternatives envisagées 

Pourquoi passer à Jobber

Avantages

I do like that it is very user-friendly and easy to learn for all users

Inconvénients

Lack of reporting available for managers/owners to look at and analyze data

Avantages

Jobber enables my company to retain more information and service more client homes. With Jobber's help, we have been able to build 40% more business this year over last year. I don't think we could have done that without the software to manage it all. Payments come in quickly, we have less cancellations due to the reminder notifications. Tipping has gone way up with the tip feature in Jobber payments. We likely win more bids due to the professional appearance of Jobber. It has upped our communication with clients to a higher level. Integrates well with our reviews program in NiceJob. The request form is so valuable to us as we have it connected to our website and it funnels leads in the back door. The benefits are many and the pain points few.

Inconvénients

sync errors with Quickbooks are many, automated job timers don't function for us so we can't use that portion of the system, sometimes the tipping function is hard to find for our customers and they end up not tipping, automated reminders cannot be cancelled or retrieved short notice, several other little things but these are on the top of our list

Avantages

Jobber is constantly adding new integrations, so my expanding business can add other apps and services that pair well with Jobber. I love how fast my quote process has become with Jobber. As soon as I am done speaking with a prospect, I can upload pictures to jobber, and send out the quote in just a few minutes.

Inconvénients

Down times have been few and far between with Jobber, but any day time issues with the app are a huge inconvenience when they do happen.

Avantages

The phone app and the mobile features. As the owner, I love that I can see in real time. What is going on with the company.

Inconvénients

The lack of ease for reporting numbers on the technicians.

Avantages

Everything is linked making it easy to track and make changes. We also are trying the marketing suite out, which so far is very user-friendly.

Inconvénients

Not all features are available on the app, so we have to wait till were back in the shop or log into the desk top version. Also, it would be nice to be able to drag and drop photos instead of having to download then upload them.

Alternatives envisagées 

Pourquoi choisir Jobber 

Pourquoi passer à Jobber

Avantages

When we started with Jobber, we replaced Google Sheets as our "CRM". Jobber was a HUGE improvement and we have expanded our business several times over thanks to Jobber. It suited our needs quite well and I am very grateful.

Inconvénients

As we expanded more, there were new things we needed that Jobber could not do. Jobber is great at what it does and for a small operation up to maybe 20 or so people, it is amazing - and a great value, too! However, we eventually reached a level, where we needed to implement more and more Google Sheets again to track things Jobber could not be made to report on and to record other things.

Alternatives envisagées 

Pourquoi passer à Jobber

Avantages

Simple to use, good workflow, good mobile phone app, good technical support.

Inconvénients

- Poorly designed 'user interface'. Not very intuitive.
- Lots of 'Bugs' and 'Bites" in the software. Many limitations too.
- Poor integration with QuickBooks online and Company Cam.
- No easy way to give feedback & recommend improvements

Avantages

It's really easy to use and to manage the crews and the schedule. Customers when they pay with a credit card it's just really easy and fast to get the money on your acc.

Inconvénients

The app doesn't have all the features of the online, and I think that the marketing features should be included in the Grow plan.

Avantages

I like how jobber is mobile friendly especially to my generation lol.
- We can create a request in a matter of seconds
- We can invoice on the fly
- Two way text messaging makes it easy when it comes to my client base
- Easy to get my clients a yearly contract on the job site

Inconvénients

- They don’t have a area code for my Jobber number
- No text campaign “yet”
- When I click call it calls though my personal cell rather than my Google voice number.
- Need the ability to integrate any contact for on a website to go to jobber

Alternatives envisagées 

Pourquoi passer à Jobber

Avantages

Reasonable pricing for the features. Automation and easy to use. Overall the intuitive and easy to use modern interface is great. They seem to be adding things all the time that brings extra value.

Inconvénients

The depth of quoting, and more so the products and pricing. It's also a bit difficult to search the right item you are looking for 1/2" 90 vs 1/2" Copper 90 you have to know the way you entered it.

It be nice if you could group things like service items, material, and then make assemblies ( Toilet rough-in -) Has 10 feet of pipe, 2 90s, 2 45s, 1 wye, 10 feet of waterlines. 4 hours of labour. Some way to update your labour or material and it helps update all of your assemblies pricing.

Be nice to have schedule of value invoicing for commercial projects.

Be nice to have some type of service agreements built in.

Needs to have better photo management with out having to need an addin.

Alternatives envisagées 

Pourquoi passer à Jobber

Avantages

Jobber has streamlined a lot of our workload and enabled us to bring on less skilled staff to take on some of the administrative rolls by providing easy to use tools. Our customers love the interface they get and we've had many customers commenting on how smoothly the entire interaction was because of what Jobber brings to the table and how we've implemented it in our business.

Inconvénients

I don't like the AI features at all. They are poorly functioning clutter and I'm disappointed they don't provide an OFF button for them.

Alternatives envisagées 

Pourquoi choisir Jobber 

Logiciel antérieur 

Pourquoi passer à Jobber

Avantages

We chose Jobber back in 2015 for its simple, sleek, and intuitive design. The user experience on both sides is top shelf. It offered the flexibility to customize the system to fit our needs without requiring a programmer or incurring extra charges like many other options. We have grown with them over the years making many changes along the way as they developed and released new features.

Inconvénients

Fortunately, Jobber's attention to development has eliminated a lot of the issues that we had in the past, and whenever something new pops up they are never far away via chat to address the issue. I'm not a big fan of the USD pricing since it's a Canadian company and I'm a Canadian doing business in Canada, but that's how they have it set up. Sometimes, when I bring something up with support I feel like I'm speaking a different language than they are and they aren't able to help, so I give up before getting mad. It's still not geared toward movers, so we miss out on some cool features that are only available on mover CRMs, but we have a lot of time and experience invested in Jobber, and we have more ways in store capitalize on the functionality. So we're staying put for now.

Alternatives envisagées 

Pourquoi passer à Jobber

Avantages

I went from using a large paper calendar on my desk top to jobber with weekly, bi weekly, monthly and commercial clients! It truly was a hassle to cancel white out and reschedule clients! I highly recommend jobber to everyone for small business!

Inconvénients

Nothing really. They have updated and kept up with the most recent trends of what a business shall need.

Avantages

I DID like the communication and customer service. Now I feel like everything revolves on what you can sell me. Jobber is easy to learn and works great when you use it for the basics. We started using just the scheduling and the invoicing.

Inconvénients

The inability to dig deeper into job insights, the fact that we can only create quotes, not estimates. I feel like Jobber is great for cookie cutter jobs, but not so much for custom jobs. When there are so many unknowns in a job, the system does not make it easy. We are constantly having to figure out work arounds. I don’t like that customer service no longer has time or answers. We will most likely switch to more of a construction CRM in the next year or so.

Avantages

Outstanding technical support and they are very FAST to respond to you.

Inconvénients

Maintenance reminders for my hvac clients has been a chore.

Avantages

I like the price point of Jobber and the easiness of it.

Inconvénients

The main two things I do not like about this program first is if you have a invoice or a quote wrote out in someone’s name you can’t just go in there and change the name and address. You have to start a whole entire new quote and copy and paste it would be a lot more use a friendly if you could just add the adding of it so the same invoice or QUOTE can be sent.

The second thing I don’t like about it is I have to do monthly bonuses for our employees every month and I have to calculate their sales. I wish there was a way to be able to click on the area where the names are so they can get all jumbled up into one group each so it’s easier to calculate, or be able to just look up the technicians name and see how much they sold that month in sales. Right now I have to go through each individual invoice from the legacy invoice section and calculate each person’s invoices throughout the entire month and it takes forever.

Avantages

The customizable fields to cater jobber to your business. New features like Sales rep statistics is a welcome addition. We didn't know that we needed it but once jobber set it up we find ourselves pulling the reports for data.

Inconvénients

Customer service isn't the best. After you get through the ai bot usually the representatives say that they will follow up to the developer team. I do not like when the display changes four times within a season.

Avantages

The automatic invoicing, syncing of data to multiple different platforms, integration of reviews and marking, and ease of use! Jobber takes a lot of the follow-up and day-to-day busy tasks off our hands! Allows us to get back to what we are good at!

Inconvénients

I'm not sure if it's a Jobber issue or a Gusto issue, but sometimes the timesheets don't sync. Other than that, no complaints!

Avantages

Built in scheduling, CRM, invoicing, quoting, etc. it’s very helpful.

Inconvénients

Not designed for fence companies. There is no drawing feature for quotes, the line item options are designed for the fence industry, and it’s hard to show a client everything without having to attach photos and drawings with details from a third party.

Avantages

I love that Jobber gave me the ability to organize all my crews' schedules, job notes, and invoices all in one program. Then having all clients info job related info stored in an easy to access platform is awesome experience for us and the customer.

Inconvénients

The timeclock management or tracking is probably the feature that I think could use the most improvements.

Avantages

The pros are being able to easily train your staff on using the app, scheduling, invoicing, and adding documentation and photos of work is important. Getting signatures from customers is added automatically to Jobber. It just makes sense the get the work done in a step-by-step process. We love using Jobber.

Inconvénients

not being able to get some of the upgrades that others paying a lot more get, we are on the loyalty plan, been with Jobber for many years. We should bet some perks for being so LOYAL.