ASAP

Avantages

Makes it easy to organize and sort inventory. Very intuitive. Works the way it feels like it should.

Inconvénients

No major complaints, but there is a short learning curve. Don’t skimp on the training.

Avantages

My company uses ASAP in order to manage swim lesson registration across multiple locations throughout the Greater Houston area. Through some custom programming the staff at ASA were able to tweak their software to streamline participants into the registration for only their pool, and keep all other locations hidden, to eliminate confusion.

The support staff at ASA are very fast to respond and are tireless in their efforts to solve any problems that occur. So far, those problems have been the result of user errors, which the team has helped fix as needed.

With a web-based registration system, I have complete access from any location I am at so I can constantly make updates and changes to any registrations on the spot.

The program features for ASAP are detailed and can give you as much information as you need in a variety of packages.

Inconvénients

While I really love using ASAP for my registration needs, it does have some limitations right now. The software is constantly being updated and improved though, so I don't expect these limitations to stick around for long.

A drawback is that while you can send email through ASAP to your program participants, staff, etc, it uses a web-based email that doesn't store the sent messages. I would like to see an interface that ties into the email system set up on the user's computer, such as Outlook or Thunderbird, which would allow the email sender to store the messages for reference purposes.

Lastly, the only other drawback I've come across is that the system is not fully functional on a BlackBerry or other smart phones. You can get fairly detailed, but cannot get down into the class detail to view individual participants.

Avantages

Once you understand its structure, there are some helpful shortcuts, for example, copying repeated classes.

Inconvénients

User interface is flat and uninteresting with limited customization.
Pages don't load, we spend a lot of time waiting for the software.
Need to constantly switch between old and new versions to be able to create a class or run reports - some functions work in the old version, some in the new.
Reports are not customizable.
Teacher app doesn't work.
Random things don't work, like some student emails don't show up in rosters, dates or times will revert to defaults, attachments don't send with group emails, etc.
Auto emails are often wrong (sent with no greeting, containing field name instead of information, billing donors instead of thanking them)
Some of the help techs are very dismissive and very unhelpful. Some are fine, but it's very frustrating to get one that lets you know your issue is unimportant.
Donor management is awful. Don't use this for donations.
We invested a lot of time in training and transferring data, so we are very invested in this software. We did a lot of research before choosing it, and had planned to use this for the foreseeable future. However, it is so frustrating that we are exploring other options, even though it will be annoying to our students and families to switch.

Avantages

Easy to use. Clients input all information on their own.

Inconvénients

If a client starts an account, they are not forced to fill out all information if they do not purchase at that time. The recurring billing invoices need to state the date of services.

Avantages

- web-based
- pricing
- staff education at the beginning of implementation
- attendance, credit tracking, course completions
-online student registration self-sufficient

Inconvénients

- some features irrelevant to our adult learners like - family accounts, after school pick up, etc.

Avantages

The user interface on the back end is relatively easy to navigate, once you've gotten used to it.

Inconvénients

The front end of ASAP (what the client / customer sees) is really terrible. We used it for 6 years before switching. There are almost no customization or filtering options so that clients can more easily find the events / classes / products they're looking for, and when we called our account rep about this, we were told that advanced filtering and display options would not be coming. We switched to a different service that is cheaper and has an amazing front-end user interface. We were also told that any additional reports we wanted to build would cost a lot of money, so we've been stuck with the default reports. Our new software has custom report building built in.

Avantages

At first we liked, not loved it, it was ok, good enough. We were broke and it was affordable. It has been good to have the history of students at our finger tips. If you need someplace to keep your records it's good.

Inconvénients

In this day and age, zoom is important, they wouldn't allow Zoom links to be auto sent with registration! That was the last straw for me. After using it for a few years I'm ecstatic that we're getting an upgrade to a different company. To be fair, we are not using their top tier offerings, but after our experience with them, we are NOT interested in what else they could offer. For inputting classes, workshops, events etc it is SUPER buggy. Everything is difficult to implement, maybe if I knew coding or html it would have been ok. Not intuitive at the back end AT ALL. Setting up programs was totally convoluted. The help menu was practically useless. Customer support was meh. It's not clean or smooth to use as an admin. Media, docs pdfs that needed for events not easily accessible for students nor for admin to input. It's like they're stuck in 10 years ago.

Avantages

More in-depth test results

Inconvénients

Convoluted, busy, difficult to find or do anything. A lot of superfluous/and/or dead links. The pages are too busy, and the quick links arent helpful

Avantages

There is literally nothing I like about this system. It has actually increased my work load and decreased my productivity because I spend so much time troubleshooting. The worst tech support/customer care I've ever used. They make Time Warner look good.

Inconvénients

This system does not work. It glitches every single time I try to run a report. You cannot export information in any readable manner without endlessly clicking and rearranging. A complete waste of time and money. I've emailed support 40 times in a single year and every single time was met with "We're not seeing that on our end." As if that somehow was solving the problem.

Avantages

I like the many features. There is a lot build into this system.

Inconvénients

Difficult to use, poor customer service. The system did not do what I needed and I was stuck in an expensive 3-year contract.

Avantages

The support team has met all my needs and exceeded my expectations. The software itself has enabled my program to become more efficient, and customer satisfaction is at its highest in years.

Inconvénients

The only thing I've had trouble with at all is that the discount editor page loads slowly. Everything else has been a dream come true.

Avantages

Many features for creating classes and managing students. Another pro is using this system is kind of a flashback to 1985; it reminds me of how little we could do back then and feels a lot like MS DOS!

Inconvénients

Not enough space to list the complete frustration our staff and students have endured with this dog of a system. Non-intuitive, difficult, duplicates students, requires a LOT of extra work to do rudimentary tasks.

Avantages

The ease of using it. The product we used before was horrible, this product is so much more used friendly.

Inconvénients

Don't really have any "cons". Whenever we run across a problem, it is fixed right away.

Avantages

None - we have to use this software for logging attendance for adult ed. I am currently asking my admin to allow us to change attendance providers

Inconvénients

Frequently gives unknown error messages. Can't open multiple tabs. Clunky, slow. Requires many mouse clicks for simple repetitive tasks. I could continue...

Inconvénients

Since it wouldn't generate student answer sheets, teachers had to do all names and ID numbers by hand. It took hours.

Avantages

Very user and customer-friendly!

Inconvénients

I wish I had more time to learn all the applications available to me!

Avantages

We have had a good experience with our ASAP Software and ASA company support. ASAP is very simple to use, yet provides for most of our wants and needs at the same time. It has been an affordable solution to our online class registration needs. Support is very responsive and always a pleasure to work with. The pricing structure was a big influencer in our decision to go with ASAP.

Inconvénients

We have had some occasional problems with errors in the middle of operations, both in house and for our online clients as well. Some problems with our site wrap not following through all navigation instances. Browser compatibility through all browser types has also been a minor issue.

Avantages

Ease and functionality of program for the multi faceted programs we run.

Inconvénients

Dealing with the Rep, we decided to try and speak with another Rep, and kept getting handed back to the one we were not happy with. Their discounts were not really non-profit rates.

Avantages

It is a robust program that is fairly easy to use after one puts in the time and energy to master the software.

Inconvénients

The program does not require clients to completely fill out their information if they do not immediately make a purchase.

Avantages

So far I really like the multiple options that ASAP allows in classes and the private lessons module. I like each student having an account to invoice, which was a feature we were lacking in our old software.

Inconvénients

The reservations module is terrible. I have no way to book certain spaces for my instructors and have it reflect on the master calendar. I also wish there was phone or chat support.

Avantages

complete reports that enable fine grained digging
outstanding customer service, very friendly support team

Avantages

EASY SET UP AND GREAT SERVICE
EASY TO APPLY TO YOUR OWN EXISTING WEB SITE
NO HASSEL CHANGES IF NEEDED TO EXISTING CLASSES
GIVES GREAT REPORTS AND PRINT OUTS FOR VIEWING BY TEACHERS AND STAFF

Inconvénients

DEPENDS ON YOUR ABILITY TO GET A LINK FOR CREDIT CARDS COULD COST EXTRA FOR USE OF THEIR SERVICES