RingCX

Avantages

Good Auto receptionist function and live chat support

Inconvénients

Not user friendly and often frustrating to use. Also, expensive

Avantages

The Idea is great,porting the number is relatively easy, it comes with a voicemail.

Inconvénients

There are some bugs that really need to be fixed. Some functions are not easy to understand and sometimes the app wouldn't allow more than 10 people in the meeting.

Avantages

I like that you can see all the users in the same place and can make changes pretty easily. I like the fact they integrated messages, phone calls, and voicemails to be in one place.

Inconvénients

Sometimes it's really hard to find things and user information, and it is overcomplicated in areas it shouldn't be. I have also found it hard to communicate with customer service.

Avantages

I liked the privacy of phone numbers on the app.

Inconvénients

I did not like the problems we had while trying to disconnect with this service. Our phones stopped working and it took ages to get help.

Avantages

sounded attractive, price was reasonable, had good reviews mostly

Inconvénients

not the easiest system to use, customer service was dismal

Avantages

The call quality was fairly good all of the time.

Inconvénients

It wasn’t flexible enough for use by our team. The call routing; voicemail and messages weren’t adjustable enough to our needs.

Alternatives envisagées 

Pourquoi passer à RingCX

Avantages

It's calls are clear and no issues with quality of call.

Inconvénients

The set up process was a bit long and needs edits once in a while

Avantages

The reporting in RC is overall fairly easy to use and setting up new users is a simple process. Also love the feature where RC recognizes phone numbers anywhere and the ability to dial from any window.

Inconvénients

Customer service at RingCenteral is not good at all. I would not recommend signing up for RC if you think you might need any level of support and good luck if you need them to credit anything back.

Avantages

Had soft phones, was able to connect to our existing VOIP phones, was a familiar brand to many people and IT people. Phone numbers were also fax numbers so it was easy to remember.

Inconvénients

Call center support people spoke English as their second language. There was often roosters doodling in The background of a call. Some calls were not recorded when all should have been and Ring Central couldnt tell me why. Our system kept having glitches and would never work the way we set it up.

Avantages

It was easy to setup and use on a daily basis.

Inconvénients

It lacked a call center environment when we left the company. You were not able to record calls and integrate a RM program.

Avantages

This is highly custmizable and they have a number of resources you can use to get your contact center going. It also integrates with Salesforce with a live agent option.

Inconvénients

It is not as simple to use for the end user. They seem to have a lot of errors when using the contact center solution. You also need to be logged into two apps. They require you to be logged into the RC Phone app AND the InContact browser app.

Avantages

It is an easy system to use, I like the fact that we can check on calls from emails and we get alerts. I also like the ability to see faxes. Overall I like the system just wish it would work consistently

Inconvénients

Some weeks everything is great and the phone system is awesome. But then some days we don't get the actual phone call for some reason, it shoes up in the email alerts, but customer thinks we are not answering calls. It is great when it works out

Avantages

I like the fact that this software integrates into Windows pretty smoothly. When I click a telephone number from the web, the dialogue box prompts me to dial the number with RingCentral as opposed to other software on my machine.

Inconvénients

I'd like to have the option to automatically dial numbers rather than manually click each telephone number as I work in telecommunications and it would make my job easier. There is other software that can do this and I am not sure why this one does not give me the option (or this option is not apparent in the context menus). I also think the overall user interface can be reimagined and simplified - make the most important and most used features easier to access than those that are rarely every used.

Avantages

Easy to use. Easy to set up new lines. The software seems reliable as well. Voicemail set up is easy and reliable.

Inconvénients

Sales and customer service are not able to easily navigate the sight, import leads, utilize training software, login from other devices and software without ringcentral phones.

Avantages

Glad it's accessible via web with option not to download the app and eat up computer space.

Inconvénients

The app version is terrible. Keeps lagging and freezing to white screen. This happened multiple times during an ongoing call. Reported multiple times but did not receive any feedback or solution.

Avantages

The RingCentral app is very straight forward, and simple to use! It does exactly what you need it to do. Which is make calls and send texts.

Inconvénients

The cons for this app is the integration issues. It doesn't appear to integrate with the apps we primary use. It also had quite a few dropped calls, or just random errors.

Avantages

Easily read and understood user interface, intuitive really. Straightforward and the desktop app is convenient.

Inconvénients

Customer Support is based out of the US, a little tricky to understand the reps but they were still able to handle issues efficiently and effectively.

Avantages

What I like most is that the real time reports that are available for everyone who uses it. It shows performance and productivity which is useful to gauge yourself throughout the day.

Inconvénients

What I like least about the software is the inability to handle multiple calls at once. I'm unable to put one on hold and answer another which can be very difficult in this line of work.

Avantages

I have never had a problem with faxes. Easy to send and you get confirmation so that you know it's sent. Plus you have the convenience of doing it through your email.

Inconvénients

The phone service would be why I'm split down the middle for them. I think the awkward connection confuses people and I have had dropped calls. I would rather them call me directly then deal with it at all.

Avantages

I like the thing that informs you when you had a missed call, as well as the number and a message, if there is one.

Inconvénients

Very often we get an email about the missed call, but the phone didn't even ring. I don't understand how is that possible and who's problem is that.

Avantages

Call center analytics side is fantastic, reporting is a sink, it takes sometime to get used to but afterwords its great.

Inconvénients

Customer service when you do need something, can be quite challenging - this company has not scaled its support to sales very well.

Avantages

I like most how this software is very close to zoom , so not hard to navigate and use. I enjoy how it asking name before entering meeting so you could change it for different purposes or multiple users.

Inconvénients

It sometimes lags and has delayed start.

Avantages

Many analytics on calls, and customer habits which permits to adapt and optimize funner of conversion

Inconvénients

I feel they are lacking a bit on features vs the other solutions on the market, but they have great cust serv.