RingCentral Contact Center

Avantages

It is very easy to use and is very reliable.

Inconvénients

The only downside, which would be a problem for any VoIP, is that if the power were to be cut and you are not using the mobile app then the phone would be dead. At our office we had the power go out for 5 hours and that meant that we didn't have an effective system.

Avantages

You are able to make calls without a landline and you can send texts to everyone in the company as well as tenants and vendors.

Inconvénients

The system goes down when the internet is having issues unlike landlines.

Avantages

Easy to use, instant notifications of incoming calls, all pertinent information included with message, good customer service

Inconvénients

The ability to call customers back from the app has a delay and poor sound quality, so I typically have to write down the number and call them back from a normal line. When I'm away from my desk and only have my personal cell phone, I prefer not to use it because I don't want tenants having my personal information, so this is the only main con.

Avantages

This is by far the best phone cloud based system on the market, that includes all of the features to supply the communication needs of small to large businesses

Inconvénients

The pricing is a bit on the high end of the market would be my only complaint.

Alternatives envisagées 

Pourquoi passer à RingCentral Contact Center

Avantages

It's one of the lower priced voice services and gives us a company line that multiple employees can theoretically receive calls on.

Inconvénients

There are a few weaknesses that ruin RingCentral for me. First, you cannot CALL OUT from the desktop application? I mean, who would ever need to call out I guess? It will dial your cell phone then dial the person you dialed from the desktop application as a work around - that's pretty weak since FREE services like Google Voice, Skype and DialPad have done this for over a decade.

Also, about 50% of my calls go straight to voicemail. Weird huh?

So no calling out, and 50% of of incoming calls are missed. Nice.

Avantages

Excelente plataforma para comunicaciones, con este software puedes tener múltiples teléfonos en cualquier parte del mundo, y se comunicarás como si estuvieras en la principal. Se puede incluso enviar mensajes de texto a celulares y hacer extensiones dentro de la linea telefónica que tengas.

Inconvénients

La verdad no encuentro alguna característica que no me guste de este software. Es realmente muy completo y útil cuando te manejas con personal en diferentes partes del mundo

Avantages

A great service to deploy in no time. It’s as convenient as plug and play.

Inconvénients

Hardware cost at an expense side. Otherwise no other issues.

Avantages

What I like most about this contact center is anyone that I have spoken with has been extremely pleasant and gone above and beyond to try to get my questions answered. They are very patient and knowledgable.

Inconvénients

What I like least about this contact center is I have had a very hard time getting a hold of our account manager. I was never able to reach him, which had me constantly being transferred around until I was able to get some answers.

Avantages

The ability to monitor teams in real time via customizable dashboards is my favorite feature. It is as good as any telephony software that I have seen.

Inconvénients

The reporting capabilities are somewhat robust, but creating custom reports beyond the stock templates is not intuitive and in a few instances we were not able to create the report we wanted with multiple data sets.

Avantages

Product - we have just been using the software for a month now and we are in adjustment period. So far, we are not having big problems with the product. It is very user friendly. We can customize with ease. Each user can customize too, giving less work on the super admin.
Customer Support - The representatives make sure they have satisfied our questions. There was one issue that we addressed that was not part of their features yet (involves Polycom phones). They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.

Inconvénients

Not really a problem but one feature was not included. I wanted to rearrange my contacts on my Polycom Screens by customizing through RingCentral. The software could not help me rearrange to how I wanted the names to be assigned to the lines I prefer. Other than that, I am highly satisfied.

Avantages

- Ring central is very easy to setup and use.
- This application has many features like recording, setting up rules for routing calls
- This application can be customized to very high extent.

Inconvénients

- The pricing can be made more affordable
- They can add more features and limits to the applications

Avantages

Tons of features, not only replaces the phone system but helped the business to operate on a higher level

Inconvénients

Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.

Avantages

RingCentral provides the ability to forward your incoming calls to your mobile or office phone and also allows you to answer incoming calls on your computer. Likewise, the mobile and desktop apps allow you to make outgoing calls to customers from various phones and your computer. A very nice touch. This app is simple to use and manage.

Inconvénients

The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application.

Avantages

The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

Inconvénients

I would love to be able to mark a text message as unread through the app on the computer. You can do it through the app on a phone, but not if you are using the site or the desktop app. It also be great if you could make notations on messages.

Avantages

Call clarity is really good if plugged into my company's network, I like that I can be on the phone and jump into a screen-share call within a few minutes without having to hangup the call.

Inconvénients

Call clarity is very poor if using the app anywhere other than my main company network. Probably because I am on Wifi, but still a headache if I try to work from home or am out of the main office for the day.
Occasionally, the calls that are sent to my team do not always connect to every team member despite everyone being available for the call. Can be frustrating because a few team members are forced to always take the call then instead of spreading the work load as expected.

Avantages

Very easy to use, self explanatory no issues

Inconvénients

The fax could use a bit more options for receipt

Avantages

Great features for a small/mid size team
Great call clarity
Incredible management of calls when working from home
Fast support and assistance with issues

Inconvénients

Not many to speak of. It does what it does and it does it well. I have not had an issue arise that wasn't resolved in a day since it was deployed

Avantages

It is an easy system to use, I like the fact that we can check on calls from emails and we get alerts. I also like the ability to see faxes. Overall I like the system just wish it would work consistently

Inconvénients

Some weeks everything is great and the phone system is awesome. But then some days we don't get the actual phone call for some reason, it shoes up in the email alerts, but customer thinks we are not answering calls. It is great when it works out

Avantages

RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

Inconvénients

The customer support team all seems to speak English as their second language which sometimes makes it difficult to get answers to questions.

Avantages

Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze. The software's ability to integrate with our existing information platforms (e/g/ Microsoft Dynamics) was phenomenal. I had not realized how much of an issue that would have been had we gone with another product until we were already set on RingCentral.

Inconvénients

There is nothing negative that comes to mind when considering this product except that I wish it were a bit cheaper. In my opinion, it's still worth every penny.

Avantages

THE INCOMING FAX LINE FOR THIS SOFTWARE IS WONDERFUL , ITS AN FAIR EASY TO USE SYSTEM As well as training and using the system is very easy.

Inconvénients

i have not dislikes about this software.

Avantages

*Great feature for call routing
* When you missed a call for someone you will receive an email notification together with their voicemail and voicemail in a text form

Inconvénients

So far, this tool is a great help for me for calling my candidates so I don't have any problems with it.

Avantages

Texting, having the app from computer to cell phone, create groups. There is more to do then you may think you need, until you start implementing them and realize how much more productive it is.

Inconvénients

Customer service is rough to say the least, it takes like 15 minutes just to validate the account and by then your already frustrated before you even address why you called. It is also glitchy on the ring at random times, no idea why and no resolution given so far.

Avantages

It has a lot of options for setting up the routing for voice/fax, good tracking in the reporting, and has been highly reliable with only one small instance of downtime in 6 years.

Inconvénients

It can be a bit awkward to get things configured the way you'd like. The UI isn't always clear about what each option does.

Avantages

Call forwarding option, customer service and notifications directly on my cell phone are biggest pros of this software

Inconvénients

Its works great but once or twice a week it shuts itself down with red lights on, we have to reboot our phones everytime when this happens but overall it is satisfying

Avantages

RingCentral is a great way for me to be able to separate business and personal contacts while still using one phone. Rather than carry two phones around, (one for personal use and one for work) I opted to use a phone number through RingCentral for work conversations. It is nice to be able to use a business phone number, so I'm not giving out my personal phone number to customers, but still be able to use my own phone. It's much less hassle than a separate work phone.

Inconvénients

A few things about this app can be confusing. For instance, I have two RingCentral phone numbers that both work for my phone/account, so sometimes I'm not sure which number to give out. Also, sometimes I need to press '1' to answer a call through RingCentral, but other times I don't, and I don't really understand why.

Avantages

I enjoy the functionality and ease of use. It's great on desktop or mobile.

Inconvénients

I wish a little easier to increase number or participants in meetings.

Avantages

Ringcentral has been dependable with quality lines. We have calls coming and going all over the world and the calls sound very clear no matter what the weather at anyone's location.

Inconvénients

I really like everything except I think it is pricey. I like professional and quality products so I am willing to pay extra for the best. I use the fax feature a lot so I need the best product. I did have a few dropped calls but nothing to stop my productivity.

Avantages

I use this software for our after hours coverage line. I find that it can be difficult to navigate and set up. Each week we have to update the information to forward calls to whoever is working on after hours coverage. With each app update the app changes drastically and makes it difficult to find the different options and tools I need.

Inconvénients

I wish the app updates did not change the look/overall use of the app so drastically. I just find that it isnt the most user friendly app.

Avantages

I think what I most like about Ring Central is the fax capabilities. Just sending a simple email and it turns it to a fax.

Inconvénients

I would probably say my least favorite thing about Ring Central is the price. Its maybe just a little high but not bad.

Avantages

The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

Inconvénients

It could be nice to have all of ring central's solutions in one app. I realize they have reason for having them separate, but it would be nice to have them combined so I'm not jumping from one app to another.

Avantages

Simple to add contacts. You have the ability to have multiple extensions if needed. It is easy to tell where/who the faxes came from and you can respond simply by clicking on the number or contact it came from. You are able to create a cover sheet when uploading the needed file(s). You can easily tell if the full fax was received because it will show the number of pages that are supposed to have come through.

Inconvénients

A couple businesses have had issues sending faxes to us; but the problem is more than likely on their end and not related to RingCentral. Everything else about the software has worked smoothly.

Avantages

Awesome for small to large businesses - this contact portal has literally grown with our company and is a living-breathing document that is accessible to all of our staff! Seriously awesome!

Inconvénients

I have very little cons to say - granted I love everything Ring Central, but the biggest con is just the "ticket" system and having to rely on a reply from Customer Service when you have an issue.

Avantages

It was easy and quick to set up. Now I can have a phone system to call internationally and also receive calls. Saves so much more time. Particularly great for me working remotely outside the countries we operate in as a business.

Inconvénients

Honestly, there's nothing to dislike until now. If I'm being extremely picky, it would probably be the fact that it gets too costly to forward calls to my country ie India.

Avantages

Trust me I've looked into other companies and no other will deliver like RingCentral.There's never any service interruption and the price is great for our small business and it gives us the flexibility to look as big or small as we want.

Inconvénients

Customer Service is great but sometimes communication with reps can be frustrating but overall they are great.

Avantages

I like the fact that this software integrates into Windows pretty smoothly. When I click a telephone number from the web, the dialogue box prompts me to dial the number with RingCentral as opposed to other software on my machine.

Inconvénients

I'd like to have the option to automatically dial numbers rather than manually click each telephone number as I work in telecommunications and it would make my job easier. There is other software that can do this and I am not sure why this one does not give me the option (or this option is not apparent in the context menus). I also think the overall user interface can be reimagined and simplified - make the most important and most used features easier to access than those that are rarely every used.

Avantages

I really like this software. It has helped so much and has been very convenient to be able to use at work. It's nice to have your phone on your computer while you work so you can easily click over and text and call anybody you need to.

Inconvénients

The only complaint I have with this software is that sometimes when the phone calls come in, they don't ring or even show up until you get a notification that you missed the phone call.

Avantages

Awesome service, helps me organize inbound and outbound calls and faxes!

Inconvénients

I don't have anything to add here, I haven't had any issues so far

Avantages

This software help my organization to have perfect platform to interact with prospects and clients. It also has us in managing our customer through effective communication.

Inconvénients

The software is very expensive in terms of cost. It pricing policy must be reviewed downward to encourage more users.

Avantages

The support staff provided individualized attention to assist with onboarding of the software's many features and resolving concerns.

Inconvénients

I had to find out about the contact centre services myself. My own account manager who was my first point of contact provided little assistance to me after I signed the contract. However, once I connected with the contact centre, I really felt like the team "has my back"

Avantages

Mobile app

Inconvénients

Dialing out with the app seemed to be an issue for us, but it may have been our settings.

Avantages

The desktop and phone app is very useful, the chat button is there if we have any problems or issues, I think that the features will just get better.

Inconvénients

The fax option is a little confusing to get too, each time I use it I have to remember where it is, it would be helpful to label it better

Avantages

Easy to use. Easy to set up new lines. The software seems reliable as well. Voicemail set up is easy and reliable.

Inconvénients

Sales and customer service are not able to easily navigate the sight, import leads, utilize training software, login from other devices and software without ringcentral phones.

Avantages

I love how i stay logged in when i click on my icon to start our day. The text box is easy to use. The fax feature is awesome

Inconvénients

i don't have any complaints about this system. it works well for me and i enjoy using it. I was sceptical at first and do not feel that way at all now.

Avantages

Many functions for you to manage the contact center info. Flexible and easy to set up and train user.

Inconvénients

it would be great if it could develop into CRM systems, so users no need to manage 2 systems to save time.

Avantages

It has GIF that we can choose what we like instead of displaying random GIF. RingCentral group the images, files, pinned items together which is very easy to find the info.

Inconvénients

When the same person leaves the message, it doesn't get added into the same paragraph like Google Chat, it will show multiple lines. And it has the function for like/unlike only, we don't have choose to pick the reactions for the message, for instance, reaction of happy, shock, or lol.

Avantages

It has text features that you can use to do follow ups. You can also easily tract calls and create a queue.

Inconvénients

Their customer service is really bad and sometimes there are glitches and bugs that becomes an issue. They tell you that they'd get back with you once they find a solution but you'll be waiting for nothing.

Avantages

Everything is proven, not really very easy to use, tons of capabilities. I'll create somehow an easier to do tutorial, I don't know how easy is to do that

Inconvénients

Expensive for what it is, since there are different alternatives on the market, way cheaper. There are tons of other products out there for way better prices, you are charging for the safe proof concept.

Avantages

THIS PRODUCT IS VERY TO CONNECT TO AND LOG ON WITH, EVERYONE THAT I WORK WITH REALLY LOVES THIS PRODUCT.

Inconvénients

THE ONLY THING I CAN SAY IS THAT WHEN WE FIRST STARTED TO USE THIS PRODUCT IT WAS VERY CONFUSING BUT AFTER LEARNING THE PROCESS IT IS QUICK AND EASY

Avantages

Its a great program for hosting meetings. We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.

Inconvénients

The only thing I would suggest is maybe offering more from the program, like more features. Also when I try to apply a virtual background it doesn't work for me but it does work for others so maybe the issue is on my end.