RingCX

Avantages

We like that RingCentral has an extensive reporting system so that we can monitor efficiency of our call queues. Our management wanted to view realtime reports and graphs to show how our staff was working, which hours were peak hours and which hours needed more staff.

Inconvénients

So far we do not have any complaints for using the software. Initial setup wise, our call queues were fairly complicated so we had to hire a third party to setup our call queues and directory structure. We felt that the initial setup through incontact was too complicated without utilizing outside help. Im not sure if there was a better way around this, however, such as more docs or such.

To put into perspective, our migration from our previous, on-prem phone system to RC took about 3 months of setup. This included account creation, call tree creation, logic and voice recording for 8-9 different companies.

Avantages

One standout aspect of RingCentral that users frequently commend is its comprehensive cloud-based communication system, which includes robust video and audio-conferencing capabilities. This feature facilitates effortless communication with team members and clients alike. The platform is also lauded for its straightforward setup and user-friendly operation, compatible with a variety of devices such as desktop computers, tablets, and smartphones.

Inconvénients

One notable limitation is the call recording storage; on most plans, both on-demand and automatic call recordings are only stored for 90 days.

Avantages

It was fairly easy to communicate and navigate.

Inconvénients

Could improve user interface so that the aesthetics are better.

Avantages

The call quality was fairly good all of the time.

Inconvénients

It wasn’t flexible enough for use by our team. The call routing; voicemail and messages weren’t adjustable enough to our needs.

Alternatives envisagées 

Pourquoi passer à RingCX

Avantages

It's calls are clear and no issues with quality of call.

Inconvénients

The set up process was a bit long and needs edits once in a while

Avantages

I like that it can be integrated into HubSpot.

Inconvénients

I have not encountered such with RingCentral.

Avantages

i couldnt speak to anyone for anything positive to say

Inconvénients

spent 2 hours on hold just to be hung up on

Avantages

I liked how easy it was to get in touch with someone

Inconvénients

I don’t think it was super easy to use for a beginner

Avantages

The reporting in RC is overall fairly easy to use and setting up new users is a simple process. Also love the feature where RC recognizes phone numbers anywhere and the ability to dial from any window.

Inconvénients

Customer service at RingCenteral is not good at all. I would not recommend signing up for RC if you think you might need any level of support and good luck if you need them to credit anything back.

Avantages

It seems like it has a lot of options in its feature sets.

Inconvénients

There were significant delays in the call which made it unusable in a business setting. We experienced 2 second delays, which made conversations very difficult.

Avantages

Functionality is decent, and covers most of what my business wanted in terms of flexibility and convenience.

Inconvénients

The support is absolutely unacceptable. Transitioning was a major pain, and involved the RC team not adhering to the schedule we agreed on, resulting in my business losing phone coverage and having to scramble. The sales people are competent, but once they have your money you get shoveled through to people who are difficult to communicate with and aren't very interested in anything other than getting you off the phone as quickly as possible. Don't expect any follow-through at all once you're no longer physically on the phone with them, and get ready to be transferred and put on hold without notice. If you go with these guys anyway, make sure to record the name of everyone you speak with, so you can at least call out who's responsible for your bad service when you send through your inevitable complaints.

Avantages

Product - we have just been using the software for a month now and we are in adjustment period. So far, we are not having big problems with the product. It is very user friendly. We can customize with ease. Each user can customize too, giving less work on the super admin.
Customer Support - The representatives make sure they have satisfied our questions. There was one issue that we addressed that was not part of their features yet (involves Polycom phones). They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.

Inconvénients

Not really a problem but one feature was not included. I wanted to rearrange my contacts on my Polycom Screens by customizing through RingCentral. The software could not help me rearrange to how I wanted the names to be assigned to the lines I prefer. Other than that, I am highly satisfied.

Avantages

RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

Inconvénients

The customer support team all seems to speak English as their second language which sometimes makes it difficult to get answers to questions.

Avantages

It was easy and quick to set up. Now I can have a phone system to call internationally and also receive calls. Saves so much more time. Particularly great for me working remotely outside the countries we operate in as a business.

Inconvénients

Honestly, there's nothing to dislike until now. If I'm being extremely picky, it would probably be the fact that it gets too costly to forward calls to my country ie India.

Avantages

I like the fact that this software integrates into Windows pretty smoothly. When I click a telephone number from the web, the dialogue box prompts me to dial the number with RingCentral as opposed to other software on my machine.

Inconvénients

I'd like to have the option to automatically dial numbers rather than manually click each telephone number as I work in telecommunications and it would make my job easier. There is other software that can do this and I am not sure why this one does not give me the option (or this option is not apparent in the context menus). I also think the overall user interface can be reimagined and simplified - make the most important and most used features easier to access than those that are rarely every used.

Avantages

I really like this software. It has helped so much and has been very convenient to be able to use at work. It's nice to have your phone on your computer while you work so you can easily click over and text and call anybody you need to.

Inconvénients

The only complaint I have with this software is that sometimes when the phone calls come in, they don't ring or even show up until you get a notification that you missed the phone call.

Avantages

The desktop and phone app is very useful, the chat button is there if we have any problems or issues, I think that the features will just get better.

Inconvénients

The fax option is a little confusing to get too, each time I use it I have to remember where it is, it would be helpful to label it better

Avantages

It has GIF that we can choose what we like instead of displaying random GIF. RingCentral group the images, files, pinned items together which is very easy to find the info.

Inconvénients

When the same person leaves the message, it doesn't get added into the same paragraph like Google Chat, it will show multiple lines. And it has the function for like/unlike only, we don't have choose to pick the reactions for the message, for instance, reaction of happy, shock, or lol.

Avantages

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use. It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.

Inconvénients

None yet, truthfully in the few weeks in use it hasn't given me a reason to be unhappy with the product at all.

Avantages

Glad it's accessible via web with option not to download the app and eat up computer space.

Inconvénients

The app version is terrible. Keeps lagging and freezing to white screen. This happened multiple times during an ongoing call. Reported multiple times but did not receive any feedback or solution.

Avantages

It makes it quick and easy to communicate with our sales managers, team leads, and co-workers. This is also the dialer we use to sell our medical equipment.

Inconvénients

At first glance I had a hard time navigating the dialer.

Avantages

RingCentral is used primarily as a secondary number for when I am "on the clock" or for when I am on our "emergency line." RIngCentral makes it easy to switch from one line to another.

Inconvénients

There's no automated response to texts. This would be nice for times when I'm out of the office and on vacation. There is a workaround that I was able to figure out with another program, but it would be helpful to be able to do it directly through RingCentral.

Avantages

We used Ring Central as a dialer augmentation to the main CRM dialer that we used. It was very easy to use to contact potential clients when other systems were down.

Inconvénients

I was not exposed to the software's full featured potential based on the way that my company used it and how it was taught to me.

Avantages

Very customizable.