Salesforce Sales Cloud

Avantages

La gestion des Leads et les suivis que l’on peut réaliser !
On peut suivre un prospect de sa création à sa finalisation

Inconvénients

Certains beug sont présents quelques fois.
Ce qui empêche d’avancer plus vite.

Avantages

✓ Rapidité dans l'exécution des travaux ✓ Précision dans le suivi ✓ Le pouvoir de la réussite ✓ Il contient un programme innovant

Inconvénients

Rendre le programme disponible sur tous les ordinateurs Parfois, j'ai du mal à travailler sur des ordinateurs Apple

Avantages

Salesforce est Web base et configurable par l’entreprise.

Inconvénients

Le reporting devrait être amélioré, j’utilise la version Classic pas Lightning.

Avantages

La capacité d'intégration aux emails et aux réseaux sociaux.

Inconvénients

L'interface devient de plus en plus touffue sans réel apport de fonctionnalités.

Avantages

bon système
exploitation facile
mise a jour simple

Inconvénients

manque de rappel afin de rien loupé
améliorer la traçabilité des actions dans sa fonctionnalité

Avantages

Encore peu utilisé mais c'est quand même un bon outil. Quelques bogues dans notre intégration malgré tout

Inconvénients

Plusieurs bogues rencontrés jusqu'à present

Avantages

tres bonne application normalement parmi les leaders dans le domaine

Inconvénients

pas de difficultes jusqua present as i know

Avantages

Itemized list is a plus as it makes each item easier to find.

Inconvénients

Slesforce is a bit confusing to use as some of the tabs and different functions are not user friendly.

Avantages

The most significant advantage in using Salesforce sales cloud is the massive market share Salesforce commands. Given that Salesforce is so widely used, it means you'll always be able to find solutions that integrate with it and to have users on board who are familiar with the product.

Inconvénients

My primary critiques of Salesforce come with the user experience within the product. While Salesforce is massively well known and used across all the big name companies, the UI continues to fall a bit short. The overall look and feel is very dated, processing of data is often slow, it's hard to keep the system up to date, and the overall experience is just not enjoyable to use.

Avantages

easy interface, loads in a reasonable amount of time

Inconvénients

not robust enough in features or customization

Alternatives envisagées 

Pourquoi choisir Salesforce Sales Cloud 

Logiciel antérieur 

Pourquoi passer à Salesforce Sales Cloud

Avantages

Easy access for users. Helpful for all to navigate.

Inconvénients

Too many steps and does not integrate with outlook as easy as other products.

Avantages

I can store information shared by clients, making it easier to maintain context across conversations, such as ongoing projects, or details for future reference. Also, it made it easy to share content with colleagues.

Inconvénients

I did not like that I could not change the pertinent information myself, the administrator of the team could only do that, and it sometime delayed my work process.

Avantages

Can be easy to use and like that they have a learning center.

Inconvénients

How costly it is especially for small business.

Alternatives envisagées 

Pourquoi passer à Salesforce Sales Cloud

Avantages

It is a great product but not meant for a single user which I was. You need an admin, which I am not.

Inconvénients

It is too difficult to learn to set up and use on your own.

Avantages

You can see everything; you can document emails, calls, sending them messages from marketing if they call and ask about it

Inconvénients

Lot of manual and special objects for migration

Alternatives envisagées 

Pourquoi choisir Salesforce Sales Cloud 

Pourquoi passer à Salesforce Sales Cloud

Avantages

It’s very Easy to use, no need to learn IT as it’s quite basic

Inconvénients

The look is quite old, you can’t really make it unique as you cannot create all the blocks you wish

Avantages

I like the integrations it offers with other services like Zoominfo and Outlook.

Inconvénients

It can sometimes get confusing trying to track down missing tasks and emails that come in unassigned because of an unlogged contact.

Avantages

Salesforce Sales Cloud is highly praised for its robust customization and configuration capabilities, allowing users to tailor the platform to meet their specific operational needs, which is invaluable for managing various relationships including those with prospects, clients, and partners. Another strong suit is the provision of learning resources through Trailhead, a free learning platform that facilitates user acceptance and empowers users to maximize the benefits of the platform. Users commend its comprehensive management features that serve as a robust backbone for organizations, enabling seamless management of marketing leads and other crucial business operations at scale. Being recognized as a leader in the CRM space, Salesforce Sales Cloud's reliability and extensive feature set are seen as essential for business success, reflecting a high level of satisfaction among its user base on Capterra.

Inconvénients

Salesforce Sales Cloud, despite its extensive capabilities, presents a steep learning curve, particularly for new users, necessitating time and training for proficient usage​​. The platform's complexity, while beneficial for customization, can be overwhelming especially for small companies, posing a challenge for those with limited technical expertise​​. Additionally, the cost factor is a notable concern among users, as the pricing might be substantial, potentially forming a barrier for smaller organizations or those with tighter budgets​​​​. Moreover, some users have pointed out minor technical issues, like the challenge of sorting line items in a quote, indicating room for improvement in certain functional aspects​​.

Avantages

Virtually every function imaginable is present.

Inconvénients

Overly complex. Counterintuitive workflows.

Avantages

I helps to keeps everything organized in one place. It’s super easy to use, and the automation features save a ton of time. Plus, the reports are awesome for making quick decisions. Overall, it’s a really handy tool for managing sales

Inconvénients

It can be a bit overwhelming at first. There are so many features and options that it takes some time to get used to everything. Also, it can get pricey, especially for smaller businesses

Avantages

The most potent and adaptable sales platform is Salesforce Sales Cloud. This platform is essential for all shapes and sizes of sales departments, as it is specifically designed with the sales department in mind. We have been using this platform at my company for a very long time and have made numerous adjustments. This platform is mostly used by me for reporting and keeping track of out in the field activities. The procedure of generating reports and accounts is quite easy. I can add the contacts and notes manually, or I can import the list using a data loader. I can state that the customization is ideal for this platform because I have made numerous changes to the contacts and accounts properties.

Inconvénients

The full functionality can be difficult for someone who is not that technically inclined. Being a small business owner, the cost is super high on a monthly basis, and can be hard to manage with all other expenses we need to manage. The customer support could be better when it comes to training and questions.

Avantages

I really liked how the CG and CL portals can be access by either profile.

Inconvénients

The complexity about documentation and uploading each document

Avantages

Storage. We work off of many salesforce products.

Inconvénients

Always has issues. For our industry we are always having to buy more products to make it work.

Avantages

For what it was used for [Data storage] - it was fine. But for some reason the account manager never implemented any type of donation set up or integration to our donation collection

Inconvénients

No communication, no contact from account manager until he found out we were leaving the platform. And then by that time they tried to bill us for nearly $9,000.

Any and all subscriptions were set to auto-draft. However, they waited 3 years [and only after finding out we were leaving the platform] to try to collect on supposed pasted dues.

Avantages

It is always the same for many business types.

Inconvénients

The UI isn't friendly at all, not intuitive. Hard to use if you don't remember step by step tutorial.