Sign In Solutions

Avantages

Personally I like how the software interacts with the user using it, from basic information from first and last name to business name, phone number, email, photos, etc.
Our company has made it very simple for our visitors to come in, sign in and wait for their contacts to greet them. The customization of the software is also a great feature for companies to be able to utilize. We have been able to add our company logo, branded colors and some other specific features which benefit us and our visitors.

Inconvénients

The adaptability with other peripherals is sometimes a challenge, which sometimes has to do with the software upgrades and things of that nature.
Overall though, the software has been great for our company needs.

Alternatives envisagées 

Envoy et SwipedOn

Pourquoi passer à Sign In Solutions

I think I chose Traction Guest first because of the offerings they proposed that would fit our business. Secondly, they actually called us back and really answered our questions regarding the software, availability, deployment and other milestones that we needed to consider before moving forward. Lastly, was their customer service was far beyond what we were experiencing in getting information from other potential vendors. That is what eventually sold me on moving forward with Traction Guest.

Avantages

Ease of use and functionality. Ability to integrate to almost any other service. Host notifications. Contractor management.

Inconvénients

Lack of mobile application for management (website on mobile devices does not work very well). Inability to invite through gmail (so far). Inability for hosts to respond to text messages and acknowledge guest arrival.

Alternatives envisagées 

Envoy

Pourquoi passer à Sign In Solutions

Customization, and initial experience with staff.

Avantages

Features, functionality, and ease of use. Building out an experience in TractionGuest couldn't be any easier or straightforward.

Inconvénients

At this time I don't have any cons with the product or the company in general. I did my due diligence when selecting the product and they delivered as promised.

Avantages

Support is always fantastic to work with.

Inconvénients

We have the ipad and printer setup on the secure wifi. Dealing with Networking to have the printer and iPad on the same network has been challenging. Being able to connect the printer directly to the iPad would be a huge improvement.

Avantages

It is very intuitive and relatively easy to set-up. Customer service is superb!

Inconvénients

Even if was easy to set-up the system for our 20+ offices keeping them up to date it possesses some challenges

Avantages

The customization of this product is amazing. Once you get the hang of how the software works you have so many options to make this work for your business.
But beyond this Pro is the big one: the people behind the software.
They are the ones that have made what we do with TractionGuest possible. When we have approached the team with our circumstance or a problem they have been very accommodating to help us in finding a solution. The fact that the team is continually growing and molding the possibilities and functionality of the software is amazing. I found my self several times approaching the team and asking for a solution for my problem, only to find out that the team was already at work for such a situation.
A big shout out to the support team. The personal care that he took to ensure a smooth roll out for us was a great comfort. Thank you for the many emails, phone calls, demonstrations, and the considerations to our facility. Thank you!

Inconvénients

I understand that at present email is the only unique identifier available to save visitor information. However, we do get quite a bit of push back from drivers about using their emails. We have worked around this in many ways and have assured them that we will not spam their email accounts (we have disabled email notifications to visitors on most of our entrances).

If another solution for a unique identifier could be presented this would be very helpful.

Avantages

1) Ease of configuration, very flexible & quick to change. 2) Very Scalable 3) Wide range of potential uses 4) Training materials readily available, clear & concise 5) Traction Guest continues to add features and functionality.

Inconvénients

As a small-mid, privately owned company, there was really nothing that has been a "oh we wish it had this or that..." Hence, unfortunately (or fortunately) we really have nothing to offer in this area. It does what we need & way more. We probably are using 35% of it's total capability.

Avantages

Traction Guest is an easy to use solution for our guest management globally. It has some really great features and a simple to use interface. Customer support is a pleasure to work with as well. I'd definitely recommend Traction.

Inconvénients

There are a few key features missing, but in the time we've been using Traction they've made some great improvements so I expect it's only a matter of time.

Avantages

Software is really easy to use, navigate and customize. It provides a clean layout of visitors log and valuable real time data on guests onsite. Customer representatives are very responsive and patient to work with you over support calls.

Inconvénients

I would love to see more flexibility on customizing data display and searchable fields. Currently, you will have to go through a series of steps from exporting CSV file, downloading the file from email, to performing excel filter in order to pull out a specific record. It would be more efficient if a record on Guestbook can easily be searched by any field.

Avantages

very easy interface, perfect for datacenter with multiple shifts and visitors arriving 24x7

Inconvénients

had to work with our security staff to modify this as we needed the ability to have personal guests and also guests arriving for a group not a specific person.

Avantages

We love the flexibility the program provides and that we can design the guests experience to our liking. We have it in several locations, and it's easy to manage from the comfort of my desk without having to travel to the different locations.

Inconvénients

The thing we like least is having to get everyone's email address. We aren't able to leave the auto-populate on due to privacy issues.

Avantages

I was able to create an "experience" where we can monitor guest and employee visits to the office while maintaining COVID best practices by implementing Traction Zero Touch guest check in

Inconvénients

The ability to create and design guest badges remains difficult, the support team from Traction is very helpful and responsive

Avantages

User friendly. You do not need to be tech smart to set it up.

Inconvénients

Would like to see more badge template options.

Avantages

Ease of use, customer service, I like that we are now able to track our clientele. Previously, we used to do this manually which was not efficient at all.

Inconvénients

I have a hard time creating and/or editing the paths. Good thing Customer service is so willing and patient with us!

Avantages

ease of use
ability to remember for future sign in
ability to pre program large groups for easier/faster sign in
reports exported to excel format to be able to filter to your needs.

Inconvénients

There is Nothing I can think of at the moment about this product that I do not like.

Avantages

Software is easy to use and makes our job a lot easier.

Inconvénients

I have to connect the to the printer manually every morning I log in to my account. I wish it connected automatically so I don't have to open the app to connect.

Avantages

functional software easy to navigate through

Inconvénients

had a bit of trouble setting up printer not bad tho

Avantages

The user interface, look & feel, integration.

Inconvénients

I think that would be excellent that if could be possible to download the Invite Page to a Excel file