Envoy

Avantages

- Integration platform using open API's is very flexible
- Guest/Visitor management is easy and guests can be populated in advance using bulk upload
- Integrates with Active Directory to look for sponsored Guest
- integration with Twilio for Guest SMS password is highly useful

Inconvénients

- Splash Page/App could be customized to have company logo in the frontend would make it more company specific

Avantages

Simple and cheap to install. Integrates with AD and Google. APIs for a multitude of complimentary apps! Excellent support :) Passport app (user proximity) is picking up users. Envoy is quickly becoming a standard that guests recognize.

Inconvénients

My only request would be priority shipping on custom label orders.

Avantages

What I like most in the system is the customizable input fields (visitor information) that can be modified if desired. Also the interface of the visitor registration form and the receptionist's dashboard in monitoring visitors.

Inconvénients

The system is internet-based and the system will not function if internet connection problems occur. Also the visitor input application is only for Apple devices. They should have an application version for Android devices.

Avantages

I used this a few years ago and it is a very powerful tool to track visitors and even any packages that you might be expecting to be delivered.
The application is again very simple and easy to install

Inconvénients

No negative points that I could find. I would recommend it to anyone who has a small office

Avantages

-Easily add company NDA that visitors must sign off on
-Simple UI
-Easy adding and removing users
-App for iPad to check-in users

Inconvénients

-Expensive but there aren't very many good alternatives to this platform

Avantages

This system is very user friendly and that’s is VERY important in regards to all of my non-IT end users in my office.

Inconvénients

There is nothing to really dislike about this product. As with any new software, there was a bumpy learning curve but this was handled by their superior customer service team.

Avantages

It is very easy for everyone in my company to use and navigate with Envoy. the features are super helpful with signing in guests

Inconvénients

We have had some issues with connectivity but that could be due to our building and the other companies internet interfering with ours

Avantages

Simplycity and reliability. In the past we used paper logbooks that really made our reception desk look antiquate and the registration porcess was slow and unreliable. The i-pad and the software have greatly upgraded the reception of our guests.

Inconvénients

When we installed the system we also added the printer for the badges, but the cost of the supplies and the overall speed and quality could be improved.

Avantages

Scalability, Mobility, Customer Service is always helpful. Ability to deploy global and use the local language on iPad, customization on the fly... from meeting types to the sign-in screen.

Inconvénients

Label layout, Billing Banner should be to global admin, ability to change sign in flow (NDA before signing in), about to take your photo prompt, Need for more metric analytics or a connector to PowerBI or Azure connector, ability to remove visitor data on a retention timetable (remove everyone after 6 months +1 day).

Avantages

Good value, easy to implement, easy adoption. We have been pleased that any bumps we've had have been quickly addressed by customer success.

Inconvénients

N/A - Software definitely does the job, however we don't have a complicated use case.

Avantages

The system has a professional appearance and ease of use that visitors respond well to.

Inconvénients

Not easily adaptable to meet the unique needs of a specific business, not security focused.

Avantages

Envoy is incredibly useful for being alerted when someone arrives. We use it in the office at an unattended front desk. The interface is obvious, easy to use, no wondering what to do next. I also like that it takes a photo of the guest and prints a badge all before the visitor engages with the person they are here to meet. It required wifi and electricity, but other than that it's compact, standard tablet size, and reliable. I've never had a breakdown.

Envoy pings the person waiting on the visitor automatically when they sign in to Envoy through our chat client. No need to physically go and get the person. Envoy allows for multiple people to be on an alert in case it's multiple people in the meeting or if you need someone to act as a backup in case something's come up with the person they are here to meet.

Inconvénients

Sometimes the height of the Envoy is lower than the person making for difficulty with taking the photo. We ordered a stand but it was flimsy and we had to return it.

Avantages

Having been a Corporate Receptionist at other companies I have found this product to make the task of registering visitors unbelievably helpful. Visitors enter their own name into a system which then prints the badge and automatically notifies the employees. No more complaints about having misspelled a name or not notified an employee. We also use the photo function which makes it very easy for our employees to identify their visitor when collecting them from reception. Our clients are also impressed with our high tech sign in process.

Inconvénients

The software itself leaves little to be desired. It has been well thought out. Our issues have been with employees not receiving the notification emails in their inbox. The junk filter on email software will place the email in junk or spam folder. Clearly explaining this issue to employees would save some frustration.

Avantages

Envoy was implemented at a recruitment company where I worked earlier. Earlier, when a candidate came in , they had to sign in manually and recruiters we informed by phone. This was a highly inefficient process and we had many instances of candidates walking out as they weren't met by someone in time After Envoy, recruiters were notified instantly, regardless of where they were. Plus we were able to use this data to grow our database of candidates

Inconvénients

Not much. The UI was supre easy for visitors to use and we were even able to get notifed on Skype

Avantages

I love that Envoy integrates with Slack so that you're notified when a visitor arrives. I often conduct interviews and candidates arrive early and late. I can keep working undistracted. This also reduces load on office managers who aren't always at their desks.

Inconvénients

It would be great to create user accounts across the Envoy platform was even quicker check-ins. Sometimes entering info quickly, especially in the presence of crowds, is a time consuming task with multiple required fields.

Avantages

Envoy handles the guest sign-in workflow and notifies the proper employee that their guest has arrived. We also utilize the NDA form to make sure we keep the company safe. I really appreciate the Slack integration to PM the employees too.

Inconvénients

Envoy seems to have minor issues from time to time with connecting to our wifi. I have to force quit the application to get it to connect again.

Avantages

Our IT department embarked on PCI compliance and all aspects of our office security were analyzed. The Operations department suggested trying out Envoy as a way to log visitors and also announce them in case there was nobody at the front desk. Once people realized that they would get notification of a visitor even if our front desk person was not there (which is frequent as she is very busy with many projects), they were very receptive to the system. Frequent visitors had permanent name badges and others would have a badge waiting if we knew they were visiting in advance. We love the ability to download the log of visitors and this helps with our PCI compliance.

Inconvénients

We are a small office, so many of the features are not really necessary for us. We wish there was a way to list several people as assistants or if there were places for multiple people that get notified on every visitor. Right now we are using a group email address that in turn notifies our three operations staff of a visitor as the assistant. It would be great if admins could elect to receive notifications in addition to the person that the visitor is there to see.

Avantages

It allows us to manage visitors, NDAs, employee notifications, and even package tracking all in one simple platform. It is reliable and easy to modify as our needs change, and they offer terrific/proactive customer support.

Inconvénients

Have had some issues with printer connectivity, but that could be internal networking issues.

Avantages

-Easy to Use
-Lots of Options
-Helps with Compliance
-Helps with Secuirty
-Helps with Required COVID Contact Tracing

Inconvénients

Now, I do not dislike anything about this software. Initially, I did not know everything we could do with the application and did not utilize it to its fullest potential. The learning process was easy and the customer service was fast and always courteous. Even when they are busy, their team is always on top of requests.

Avantages

Seamless integration to your everyday visitor process.
Extensive set of plugins for the most popular 3rd party applications. We were able to link in our Wi-Fi for syncing guest credentials without needing to hire a web app developer! Same with the door access control system to include a log entry with temporary credentials upon visitor registration and check-in. The setup of the software is intuitive, and includes helpful hints along the way with why a specific setting is used. HR managers, and Front desk staff can have this product up and running in a matter of hours with little to no IT assistance unless they are looking for 3rd party integrations. The user experience is descriptive and not overly intrusive. The technical support representative who assisted us in correcting some errors in our security software were helpful, responsive, and even through it was a 3rd party system, they were knowledgeable enough to get it linked in to Envoy and didn't push off to the 3rd party to troubleshoot.

Inconvénients

As with all good software, there is a premium price tag that comes along with this product. The software does include all you would need in a visitor management software. Other than the price of the product we have found it to be all inclusive and they have released at 2 other major feature updates; "Protect and Rooms included in the premium subscription at no extra cost.

Avantages

Envoy is extremely intuitive and has been a great asset to our company after we made the move to a secure floor. The program has been effective in making sure our visitors are expected, greeted and that we have proper documentation of their visit. Envoy has made this start-up look like we're playing big-league.

Inconvénients

The only con I have is that I wish we could publish private notes to candidates, in their invite. Sometimes we need to give a specific instruction, and it would be nice to have it all come in one email.

Avantages

The software is user friendly on the user end and admin.
When they created this software they really though of the users. Report features

Inconvénients

I would like for them to add more workplace place features such as floor plans(Moves-Add-Changes) /work orders request.

Avantages

Ease of use is impressive. We love the mobile app capability.

Inconvénients

The registration system does not allow you to secure specific time slots. It only holds your registration for an entire day and we are limited to how many people can be in the building at one time. We need a system that allows people to register by date and time and then sign out so their registration is not held for an entire day. Also, need temperature screening capabilities.

Avantages

It looks professional and provides reporting so that we can always track who comes in and out of our facility. It's also pretty user friendly, so we rarely have issues with visitors being able to sign in. Our employees appreciate being able to receive both email and text notifications when a visitor has signed in.

Inconvénients

It is pricey. We still find it worth having, but I had to make an argument for it in our budget. I wish the appearance was a bit more easy to customize. Sometimes there are hiccups and notifications don't send, but they typically get fixed very quickly.

Avantages

intuitive, simple yet intelligent, easy to implement

Inconvénients

youre only really limited by the fact its on an ipad!