Missive

Avantages

Missive permet une collaboration fine et efficace.
En tant que manager, c'est un outil très précieux pour gérer la délégation en toute sécurité.
Pouvoir chatter avec les membres de son équipe pour donner les informations nécessaires permet de laisser une grande autonomie à chacun.
L'utilisation des étiquettes est aussi très intéressante.

Inconvénients

Comment garder la confidentialité de certains mails tout en utilisant les étiquettes et l'assignation.

Avantages

Je suis utilisateur de Missive depuis plus d'un an et cet outil a transformé ma gestion des courriels et ma productivité de manière significative.

La règle des deux minutes
Grâce à la règle des deux minutes, je peux répondre immédiatement aux courriels qui prennent moins de deux minutes à traiter, et transformer les autres en tâches planifiées dans ClickUp. L'intégration entre Missive et ClickUp est incroyablement fluide, permettant de convertir un e-mail en tâche d'un simple clic. Cela évite de jongler entre plusieurs applications et me permet de rester concentré et organisé.

Organisation automatique des courriels
Une des fonctionnalités les plus précieuses de Missive est la capacité de créer des règles pour organiser automatiquement les courriels. Par exemple, les newsletters peuvent être classées dans une étiquette spécifique et consultées uniquement pendant mes plages horaires dédiées à la veille. Cette fonctionnalité aide à garder ma boîte de réception propre et à me concentrer sur les courriels importants et urgents.

Intégration avec Chat GPT
En tant que grand fan de Chat GPT, j'ai été ravi de découvrir son intégration directe dans Missive. Cette fonctionnalité permet de corriger les textes, ajouter des emojis et améliorer la qualité des courriels sans quitter l'application. Cela rend la rédaction et la gestion des courriels plus efficaces et moins chronophages.

Modèles de courriels
Les modèles de courriels sont une autre fonctionnalité précieuse. Ils permettent de générer des réponses personnalisées en un clic, ce qui est un gain de temps inestimable pour les questions fréquemment posées. Cela facilite la gestion des courriels quotidiens et assure une réponse rapide et cohérente.

Communication en équipe
Missive facilite également la communication interne au sein des équipes. Plutôt que d'avoir des échanges interminables de courriels pour gérer une demande client, nous pouvons converser directement dans le courriel, évitant ainsi les réponses groupées. De plus, déléguer la réponse à un e-mail à un collaborateur est extrêmement simple et rapide.

Inconvénients

Conclusion
Missive a radicalement transformé ma gestion des courriels et ma productivité. Cet outil est une solution incontournable pour toute personne cherchant à optimiser sa gestion des courriels et à améliorer son efficacité. Je recommande vivement Missive à tous les professionnels et entreprises cherchant une meilleure organisation et une productivité accrue.

Avantages

Une boîte de messagerie et un chat totalement repensés pour collaborer efficacement avec son équipe !FONCTIONNALITÉS GRATUITES- historique de 15 jours- 2 comptes personnels- 3 utilisateurs

Inconvénients

Pour l'instant j'ai du mal à trouver les mauvaises fonctionnalités de cet outil

Avantages

It turns your inbox or team inbox into a fully-functioning ticket system without making clients feel like they're stuck in a ticket system. It's much more modern, seamless, and intuitive than most ticket systems and has countless helpful features to make daily tasks easier. We can integrate multiple calendars and inboxes into Missive which helps us so much. We used to have to have multiple logins and sites for different calendars and inboxes and now they are all in one place. The price is also extremely reasonable considering this product saves us countless hours and troubleshooting.

Inconvénients

There are very, very few features that we would like to see from Missive that are not already there. The dev team is aware of these features and works diligently to implement them. Updates happen frequently, smoothly, and are always relevant.

Alternatives envisagées 

Front

Logiciel antérieur 

Front

Pourquoi passer à Missive

Front is way too expensive when you realize Missive exists. Front utilizes the irritating pushy sales workflow where they try to have you meet with multiple sales people over many meetings and convince you to go with them. This is probably why they're ridiculously expensive. Missive treats us like humans who just want a product that works well and they are happy to try to please at all stages.

Avantages

The ease of use and the ability to coordinate the work of the entire team; being able to postpone sending emails, assign emails to others and provide timely and timely follow-up to each client.

Inconvénients

By the time everything's just fine! We love Missive and we are confortable with the usage.

Avantages

Missive has a lot of great tools for organizing our communications. The search feature is great for looking up prior emails, there's a built-in chat for internal communication and you can assign emails to co-workers to spread tasks around.

Inconvénients

Like a lot of newer platforms, not everything works the first time it is rolled out so there have been quite a few updates since we started using it which means we have to keep adapting to the changes.

Avantages

The ease of use, labels, setup, canned responses and different team inboxes.

Inconvénients

Better email thread organization for easier printing. Also, the inability of being unable to copy the text from the email print screen in Missive.

Avantages

Support team has been awesome with all of questions. Good replacement for Front

Inconvénients

There's some confusion about closed/archived at first, but they've helped us navigate that

Alternatives envisagées 

Hiver

Pourquoi choisir Missive 

Front stopped syncing to gmail! Insane decision to make imo.

Logiciel antérieur 

Front

Pourquoi passer à Missive

Pricing + full featured by comparison to others

Avantages

Ability to organize and manage different team emails

Inconvénients

Spam emails still infiltrate my inbox despite setting up a rule to detect and delete spams.

Avantages

It's clean, it connects and is simple. It lets grouping and separated inboxes which is great for controlling your workflow

Inconvénients

Limit of 10 emails inboxes, and not auto detecting which client

Alternatives envisagées 

Front

Pourquoi choisir Missive 

didn't have the features I needed, limited my workflow

Avantages

It works exactly like a customer centric email support system should. The after sales support is superb. API access is is fantastic. GPT integration. Lots more.

Inconvénients

Probably the thing I least like is the pricing, but it's fair.

Alternatives envisagées 

Asana

Pourquoi passer à Missive

It was customer centric and didn't feel like a support desk.

Avantages

Missive is a great email client that makes email genuinely easier to use with features not natively supported inside of the likes of GMail which makes it imperative to business operations.

Inconvénients

Missive lacked some features that we needed and caused us to have to try other platforms

Avantages

Interface is great. So easy to migrate to.

Inconvénients

Chat GPT integration doesn't allow custom GPT programming.

Avantages

Absolutely everything. It's super easy to use, makes team collaboration and communication easier than ever, truly a 1 inbox for everything (email, SMS, social media messaging, and more).

Inconvénients

I have no cons to list, Missive has exceeded my expectations in every category.

Avantages

We reviewed this alongside Front. It was attractive to me as it is a small team that is bootstrapped, and I like to support that.

But most critically when doing the technical review of Missive v Front (and others) we found that they had the deepest integration with Gmail and an excellent API that allowed us to build a custom integration with our internal tooling.

We were driven to find a common collaborative inbox tool for the team as Intercom wasn't working as well as we needed (we still use it for outbound messages), plus we get lots of messages from other channels and for other reasons beyond support - like sales.

It also works well with PipeDrive - seeing that PD was using it themselves was reassuring, although it would be *excellent* if they shared some of the internal integration learnings with the PD integration off the shelf (it does the job, but only just)

Inconvénients

There is still some confusion about how to best handle closing and archiving with team emails - so it is closed from an individuals box but not the shared box and similar when trying to hand over an email and removing the email from your inbox - we still have a fear we will archive it for everyone. This is the most confusing part of the platform.

We tend not to use Tasks as we have Pipedrive, Trello, TidyHQ all generating tasks which makes it confusing - I do wish we could push all tasks centrally to one of the above tools.

Alternatives envisagées 

Front

Pourquoi choisir Missive 

Intercom's collaborative Inbox loses a lot of formatting and attachment when bouncing emails around. It isn't a genuine email handler and also didn't allow us to use it for emails and other incoming messaging gracefully.

Logiciel antérieur 

Intercom

Pourquoi passer à Missive

Front was tested for some months but it isn't a tight enough integration with Gmail - after some weeks of using it and then heading back into my Gmail Inbox, it was a mess, although my Front Inbox was neat, it wasn't being reflected in Gmail perfectly - very frustrating. Plus it's much, much more expensive than Missive.

Avantages

The ability to immediately bring in other team members into a conversation surrounding an email communication that was either sent or received. I also enjoyed the ability to edit another user's draft email in real-time as they are also working on it.

Inconvénients

Because there are so many places where a conversation can happen (one-on-one chat, group chat, and in an email communication), conversations can get lost. To its credit, Missive has created a number of ways to keep these communications organized (the most effective of which would be to use organizational shared labels). But Missive lacks a robust search feature that allows you to conduct a filtered search (e.g., by thread, date, conversation, author, etc.), which makes it difficult to find things at times.

Alternatives envisagées 

Slack et Front

Pourquoi choisir Missive 

Inability to integrate chat with email.

Pourquoi passer à Missive

Slack doesn't do what Missive does. FrontApp is similar, but Missive's integration with Gsuite was much cleaner.

Avantages

Simple and easy to use interface
In line email chat/notes removes the need for file notes elsewhere
Great team collaboration features such as email assignment

Inconvénients

Searching and email sorting are still works in progress. We usually jump into gmail if we have specific searches we need to run.

Alternatives envisagées 

Front

Pourquoi passer à Missive

Features were more inline with our needs. Team and support was great.

Avantages

The product design is incredible. They pack a ton of incredibly useful features into a super clean, easy to use UI. They also have a ton of power features like keyboard shortcuts and rules that help me keep my inbox sane.

Inconvénients

Absolutely nothing at all. We've run into a few minor bugs over the years, but we always report them and get a response + fix from the team within 24h. They have great support.

Alternatives envisagées 

Front

Pourquoi passer à Missive

Missive just tends to have a superior product at a more digestible price point.

Avantages

I like how fast emails send and receive. Everything is synchronized and up-to-date at all times.

Inconvénients

The livechat abilities need some work. We tried it out but it didn't have all the features we were looking for. I'm sure in time, it'll get better.

Avantages

- Collaboration with team members on emails is greatly facilitated
- Stable product that is updated often with great features
- Lots of neat features to help with email workflows

Inconvénients

- Search and filtering feature is not very powerful, and quite slow
- Instant messages are great but can sometimes create too many communication channels

Avantages

Whether it's emails, chats, or collaborative tasks, Missive consolidates everything in one place, streamlining my workflow beautifully. This is exactly what I need to be productive!!

Inconvénients

Not any at the moment since I am a new user, its very comprehensive, there are a lot of advanced functionalities to learn so there will be a little learning curve there but it is worth the investment for the efficiency that it brings

Avantages

Easy to setup team inboxes, and manage multiple email addresses in one place.

Inconvénients

When commenting on emails that have already been archived, it doesn't automatically to move them back to the team inbox

Alternatives envisagées 

Freshdesk et Zendesk Suite

Avantages

I love the integration with another apps and chat option.

Inconvénients

Integration with another apps like notion, and improve the integration with asana.It misses the print option with the chat conversations

Inconvénients

Missive is one of the few pieces of software that I have experienced no issues with (thus far), nor do I have a wish list for it.

Avantages

Lightning fast email client. It allows for deep collaboration in our office, easily managing each other's inboxes and keeping internal and external communications separate. Updates come regularly and always add something new to keep up with the pace.

Inconvénients

There are features that I wouldn't say are missing, but are a bit hidden, like for example for multiple email signatures, you'd have to create an alias for each instead of like with gmail it has it's own section.