Missive

Avantages

Je suis utilisateur de Missive depuis plus d'un an et cet outil a transformé ma gestion des courriels et ma productivité de manière significative.

La règle des deux minutes
Grâce à la règle des deux minutes, je peux répondre immédiatement aux courriels qui prennent moins de deux minutes à traiter, et transformer les autres en tâches planifiées dans ClickUp. L'intégration entre Missive et ClickUp est incroyablement fluide, permettant de convertir un e-mail en tâche d'un simple clic. Cela évite de jongler entre plusieurs applications et me permet de rester concentré et organisé.

Organisation automatique des courriels
Une des fonctionnalités les plus précieuses de Missive est la capacité de créer des règles pour organiser automatiquement les courriels. Par exemple, les newsletters peuvent être classées dans une étiquette spécifique et consultées uniquement pendant mes plages horaires dédiées à la veille. Cette fonctionnalité aide à garder ma boîte de réception propre et à me concentrer sur les courriels importants et urgents.

Intégration avec Chat GPT
En tant que grand fan de Chat GPT, j'ai été ravi de découvrir son intégration directe dans Missive. Cette fonctionnalité permet de corriger les textes, ajouter des emojis et améliorer la qualité des courriels sans quitter l'application. Cela rend la rédaction et la gestion des courriels plus efficaces et moins chronophages.

Modèles de courriels
Les modèles de courriels sont une autre fonctionnalité précieuse. Ils permettent de générer des réponses personnalisées en un clic, ce qui est un gain de temps inestimable pour les questions fréquemment posées. Cela facilite la gestion des courriels quotidiens et assure une réponse rapide et cohérente.

Communication en équipe
Missive facilite également la communication interne au sein des équipes. Plutôt que d'avoir des échanges interminables de courriels pour gérer une demande client, nous pouvons converser directement dans le courriel, évitant ainsi les réponses groupées. De plus, déléguer la réponse à un e-mail à un collaborateur est extrêmement simple et rapide.

Inconvénients

Conclusion
Missive a radicalement transformé ma gestion des courriels et ma productivité. Cet outil est une solution incontournable pour toute personne cherchant à optimiser sa gestion des courriels et à améliorer son efficacité. Je recommande vivement Missive à tous les professionnels et entreprises cherchant une meilleure organisation et une productivité accrue.

Avantages

Missive permet une collaboration fine et efficace.
En tant que manager, c'est un outil très précieux pour gérer la délégation en toute sécurité.
Pouvoir chatter avec les membres de son équipe pour donner les informations nécessaires permet de laisser une grande autonomie à chacun.
L'utilisation des étiquettes est aussi très intéressante.

Inconvénients

Comment garder la confidentialité de certains mails tout en utilisant les étiquettes et l'assignation.

Avantages

Une boîte de messagerie et un chat totalement repensés pour collaborer efficacement avec son équipe !FONCTIONNALITÉS GRATUITES- historique de 15 jours- 2 comptes personnels- 3 utilisateurs

Inconvénients

Pour l'instant j'ai du mal à trouver les mauvaises fonctionnalités de cet outil

Avantages

It turns your inbox or team inbox into a fully-functioning ticket system without making clients feel like they're stuck in a ticket system. It's much more modern, seamless, and intuitive than most ticket systems and has countless helpful features to make daily tasks easier. We can integrate multiple calendars and inboxes into Missive which helps us so much. We used to have to have multiple logins and sites for different calendars and inboxes and now they are all in one place. The price is also extremely reasonable considering this product saves us countless hours and troubleshooting.

Inconvénients

There are very, very few features that we would like to see from Missive that are not already there. The dev team is aware of these features and works diligently to implement them. Updates happen frequently, smoothly, and are always relevant.

Alternatives envisagées 

Front

Logiciel antérieur 

Front

Pourquoi passer à Missive

Front is way too expensive when you realize Missive exists. Front utilizes the irritating pushy sales workflow where they try to have you meet with multiple sales people over many meetings and convince you to go with them. This is probably why they're ridiculously expensive. Missive treats us like humans who just want a product that works well and they are happy to try to please at all stages.

Avantages

The ease of use and the ability to coordinate the work of the entire team; being able to postpone sending emails, assign emails to others and provide timely and timely follow-up to each client.

Inconvénients

By the time everything's just fine! We love Missive and we are confortable with the usage.

Avantages

The ease of use, labels, setup, canned responses and different team inboxes.

Inconvénients

Better email thread organization for easier printing. Also, the inability of being unable to copy the text from the email print screen in Missive.

Avantages

It works exactly like a customer centric email support system should. The after sales support is superb. API access is is fantastic. GPT integration. Lots more.

Inconvénients

Probably the thing I least like is the pricing, but it's fair.

Alternatives envisagées 

Asana

Pourquoi passer à Missive

It was customer centric and didn't feel like a support desk.

Avantages

I'm a 1-person operation and for me Missive makes email and customer relationship management easy. I don't need a separate CRM to run my business. Missive helps me accomplish most, if not all, of the tasks I had previously delegated to my CRM.

Inconvénients

The ability to add custom integrations to Missive is huge, but I'd love to see more tutorials and examples for creating custom integrations.

Alternatives envisagées 

Help Scout et Front

Pourquoi choisir Missive 

Wanted more from my email client and Missive met my requirements.

Pourquoi passer à Missive

Missive was the most similar to an actual email client and had was easier to insert into my workflow.

Avantages

It's clean, it connects and is simple. It lets grouping and separated inboxes which is great for controlling your workflow

Inconvénients

Limit of 10 emails inboxes, and not auto detecting which client

Alternatives envisagées 

Front

Pourquoi choisir Missive 

didn't have the features I needed, limited my workflow

Avantages

Ability to organize and manage different team emails

Inconvénients

Spam emails still infiltrate my inbox despite setting up a rule to detect and delete spams.

Avantages

It reduces the noise between teams and the time taken spent resolving topics as no-one is having to forward emails, CC this person, BCC that person, etc. Work just gets done.

Inconvénients

The price in addition to Office365 or G Mail plan is a little high which would be totally fine actually if it was possible to have different users on different plan levels.

Alternatives envisagées 

Front

Pourquoi choisir Missive 

It's too bulky and outdated without a focus on small, scalable simple businesses.

Pourquoi passer à Missive

Simplest, nicest looking and feature rich

Avantages

I've searched for similar software for what I need.. team communication and email management. I like the interface to communicate with my team, assign tasks. I appreciate that it works with Microsoft 365 products. A lot of similar services only works with Google. Although I wish they do not only work on chained/treaded email, it does has some advantage and I can understand why they need it that way.

I use it daily to communicate efficiently with my team on emails received and assign tasks.. or for internal communication.

There are lots more features we are not using yet. But it can be as powerful as you need. I think pricing is fair for what it offers. and the product doesn't have down time. Support is consistently good. There are lots of training offered.

Inconvénients

Has to have chained/treaded emails.
a learning curve to set up the rules and settings.

Alternatives envisagées 

Front

Pourquoi passer à Missive

All other products require using Gmail. or more expensive unless you really have a team.

Avantages

This product has rapidly sped up our decision-making and response time to external users. It takes minimal effort to share emails, ask for input from the team and make collaborative decisions. It's like a secret back channel where we can get things done away from the mess of other platforms, apps, tools, etc.

Inconvénients

Very little to dislike here. Missive team continually works on the product, adds features, and are responsive to feedback.

Avantages

Absolutely everything. It's super easy to use, makes team collaboration and communication easier than ever, truly a 1 inbox for everything (email, SMS, social media messaging, and more).

Inconvénients

I have no cons to list, Missive has exceeded my expectations in every category.

Avantages

The ability to create a flexible, customized structure for my email management has changed the game. I have multiple inboxes, used for multiple purposes, and Missive streamlines the entire thing for me. There are so many ways to customize and automate it, and it has all the features I look for in a good email client, such as scheduled sending, snoozing emails, automated rules, templates, and more. I love that I can also use the same tool for social media, calls, texts, web chat, etc. The interface is simple, and you can build it out as much as you want. The team collaboration features within Missive are easy to use, full-featured, and essential to my clients' and my workflow.

Inconvénients

I would love to see more integrations! Currently the cloud-based phone software I use is not supported in Missive. I would also love a Slack integration.

Avantages

The team inbox feature is simply incredible. It allows our team to chat between responses to our customers or suppliers to make sure we say the correct things and that we have all the information needed before sending those emails. It’s much better than Zendesk for the workflow and the fact that Missive doesn’t break all the time (like it happened to us on Zendesk back then, before we switched).

As a small business, Missive allows us to centralize all our “external communication” (Customer service, BizDev, Media/Press contacts) into one software, instead of scattering our team between a help desk, a CRM, and some other tools and software to make it all work. We have different e-commerce websites, so we can actually have all our projects and different emails on the same software for a single price.

Inconvénients

Since this isn’t a help desk, there are no “ticket numbers”, where everything has a clear number attached to it (Customer request ticket #1001, #1002, etc.). But that’s understandable because Missive isn’t built only for being a help desk.

What I also like the least about Missive is the lack of hierarchical structure implemented in the pre-built responses our team created. It’s already great (the search tool for searching through your quick responses is already great, but the lack of visual structure can be hard for beginner employees when you have 50+ quick responses for every possible situation when dealing with customer service. This is something that I miss from Zendesk, when we could separate our quick responses (aka macros) into different folders/categories

Alternatives envisagées 

Intercom

Pourquoi choisir Missive 

The cost, the fact zendesk was breaking constantly. We never knew if customers were getting our messages via Messenger because Zendesk kept breaking and unsyncing with our facebook page every 2-3 months. Missive is just $15/user/month for all its features. It’s amazing compared to others.

Logiciel antérieur 

Zendesk Suite

Pourquoi passer à Missive

Missive is much cheaper, Intercom is overkill.

Avantages

The ability to immediately bring in other team members into a conversation surrounding an email communication that was either sent or received. I also enjoyed the ability to edit another user's draft email in real-time as they are also working on it.

Inconvénients

Because there are so many places where a conversation can happen (one-on-one chat, group chat, and in an email communication), conversations can get lost. To its credit, Missive has created a number of ways to keep these communications organized (the most effective of which would be to use organizational shared labels). But Missive lacks a robust search feature that allows you to conduct a filtered search (e.g., by thread, date, conversation, author, etc.), which makes it difficult to find things at times.

Alternatives envisagées 

Slack et Front

Pourquoi choisir Missive 

Inability to integrate chat with email.

Pourquoi passer à Missive

Slack doesn't do what Missive does. FrontApp is similar, but Missive's integration with Gsuite was much cleaner.

Avantages

It allowed us to work on our emails very efficiently with our employees working from different parts of the world.

Inconvénients

From an email client /system stand point the software has everything and it’s constantly reviving updates.I would love to see a statist s module to help me gather a picture of how each user is doing.

Alternatives envisagées 

Front

Pourquoi choisir Missive 

Front pricing scheme is too expensive.

Logiciel antérieur 

Front

Pourquoi passer à Missive

For us, it has all the features we need at a cheaper price.

Avantages

Whether it's emails, chats, or collaborative tasks, Missive consolidates everything in one place, streamlining my workflow beautifully. This is exactly what I need to be productive!!

Inconvénients

Not any at the moment since I am a new user, its very comprehensive, there are a lot of advanced functionalities to learn so there will be a little learning curve there but it is worth the investment for the efficiency that it brings

Avantages

Easy to setup team inboxes, and manage multiple email addresses in one place.

Inconvénients

When commenting on emails that have already been archived, it doesn't automatically to move them back to the team inbox

Alternatives envisagées 

Freshdesk et Zendesk Suite

Avantages

Missive has really helped us so much in our day-to-day operations. Our team is always in communication thanks to the chat, and there is no overlapping emails since we all see drafts in real time. We have multiple teams within the same app, and it's just a must for any business that values efficiency!

Inconvénients

There's a little bit of a learning curve as there are A LOT of features, so it can be a little overwhelming at first or when training new employees.

Inconvénients

Missive is one of the few pieces of software that I have experienced no issues with (thus far), nor do I have a wish list for it.

Avantages

What I like best about Missive is how it streamlines communication and collaboration within my team. No longer do we have to go back and forth between multiple email accounts and platforms, as Missive allows us to manage all of our shared inboxes in one place. The ability to assign tasks and messages to team members, as well as track progress and keep everyone on the same page, has greatly improved our workflow and productivity.

Inconvénients

What I dislike about Missive is the limited integration options with other tools and platforms. However, this is a minor inconvenience in comparison to the many benefits that Missive provides.

Avantages

The collaboration capabilities that Missive has given our team continue to help us on a daily basis. Having everything in one place (email, shared email, chat, WhatsApp, social media) streamlines communication and helps stop people doubling up on work, leaving our team with more free time to work on other things.The integrations so far seem to work seamlessly, and I love how customizable the platform is. It's also great that I can jump from my computer to my phone, and I still have all the capabilities there.

Inconvénients

The one thing I would say is that there was a bit of a learning curve at the beginning, and it took us a bit of time to get used to it. However, a lot of our initial misgivings were things that were easily solved through customization of the settings. Also, the customer support team has been great throughout the initial phase and have helped clear up any doubts we have had.

Avantages

Ease of use and management of team communication and customer service

Inconvénients

All good! No need. Perhaps more integrations but I don't even think required.

Alternatives envisagées 

Front

Pourquoi choisir Missive 

Terrible front customer service

Logiciel antérieur 

Front

Pourquoi passer à Missive

Better in every way.