Missive

Avantages

Missive permet une collaboration fine et efficace.
En tant que manager, c'est un outil très précieux pour gérer la délégation en toute sécurité.
Pouvoir chatter avec les membres de son équipe pour donner les informations nécessaires permet de laisser une grande autonomie à chacun.
L'utilisation des étiquettes est aussi très intéressante.

Inconvénients

Comment garder la confidentialité de certains mails tout en utilisant les étiquettes et l'assignation.

Avantages

Je suis utilisateur de Missive depuis plus d'un an et cet outil a transformé ma gestion des courriels et ma productivité de manière significative.

La règle des deux minutes
Grâce à la règle des deux minutes, je peux répondre immédiatement aux courriels qui prennent moins de deux minutes à traiter, et transformer les autres en tâches planifiées dans ClickUp. L'intégration entre Missive et ClickUp est incroyablement fluide, permettant de convertir un e-mail en tâche d'un simple clic. Cela évite de jongler entre plusieurs applications et me permet de rester concentré et organisé.

Organisation automatique des courriels
Une des fonctionnalités les plus précieuses de Missive est la capacité de créer des règles pour organiser automatiquement les courriels. Par exemple, les newsletters peuvent être classées dans une étiquette spécifique et consultées uniquement pendant mes plages horaires dédiées à la veille. Cette fonctionnalité aide à garder ma boîte de réception propre et à me concentrer sur les courriels importants et urgents.

Intégration avec Chat GPT
En tant que grand fan de Chat GPT, j'ai été ravi de découvrir son intégration directe dans Missive. Cette fonctionnalité permet de corriger les textes, ajouter des emojis et améliorer la qualité des courriels sans quitter l'application. Cela rend la rédaction et la gestion des courriels plus efficaces et moins chronophages.

Modèles de courriels
Les modèles de courriels sont une autre fonctionnalité précieuse. Ils permettent de générer des réponses personnalisées en un clic, ce qui est un gain de temps inestimable pour les questions fréquemment posées. Cela facilite la gestion des courriels quotidiens et assure une réponse rapide et cohérente.

Communication en équipe
Missive facilite également la communication interne au sein des équipes. Plutôt que d'avoir des échanges interminables de courriels pour gérer une demande client, nous pouvons converser directement dans le courriel, évitant ainsi les réponses groupées. De plus, déléguer la réponse à un e-mail à un collaborateur est extrêmement simple et rapide.

Inconvénients

Conclusion
Missive a radicalement transformé ma gestion des courriels et ma productivité. Cet outil est une solution incontournable pour toute personne cherchant à optimiser sa gestion des courriels et à améliorer son efficacité. Je recommande vivement Missive à tous les professionnels et entreprises cherchant une meilleure organisation et une productivité accrue.

Avantages

Une boîte de messagerie et un chat totalement repensés pour collaborer efficacement avec son équipe !FONCTIONNALITÉS GRATUITES- historique de 15 jours- 2 comptes personnels- 3 utilisateurs

Inconvénients

Pour l'instant j'ai du mal à trouver les mauvaises fonctionnalités de cet outil

Avantages

It turns your inbox or team inbox into a fully-functioning ticket system without making clients feel like they're stuck in a ticket system. It's much more modern, seamless, and intuitive than most ticket systems and has countless helpful features to make daily tasks easier. We can integrate multiple calendars and inboxes into Missive which helps us so much. We used to have to have multiple logins and sites for different calendars and inboxes and now they are all in one place. The price is also extremely reasonable considering this product saves us countless hours and troubleshooting.

Inconvénients

There are very, very few features that we would like to see from Missive that are not already there. The dev team is aware of these features and works diligently to implement them. Updates happen frequently, smoothly, and are always relevant.

Alternatives envisagées 

Front

Logiciel antérieur 

Front

Pourquoi passer à Missive

Front is way too expensive when you realize Missive exists. Front utilizes the irritating pushy sales workflow where they try to have you meet with multiple sales people over many meetings and convince you to go with them. This is probably why they're ridiculously expensive. Missive treats us like humans who just want a product that works well and they are happy to try to please at all stages.

Avantages

I'm a 1-person operation and for me Missive makes email and customer relationship management easy. I don't need a separate CRM to run my business. Missive helps me accomplish most, if not all, of the tasks I had previously delegated to my CRM.

Inconvénients

The ability to add custom integrations to Missive is huge, but I'd love to see more tutorials and examples for creating custom integrations.

Alternatives envisagées 

Help Scout et Front

Pourquoi choisir Missive 

Wanted more from my email client and Missive met my requirements.

Pourquoi passer à Missive

Missive was the most similar to an actual email client and had was easier to insert into my workflow.

Avantages

Missive has a lot of great tools for organizing our communications. The search feature is great for looking up prior emails, there's a built-in chat for internal communication and you can assign emails to co-workers to spread tasks around.

Inconvénients

Like a lot of newer platforms, not everything works the first time it is rolled out so there have been quite a few updates since we started using it which means we have to keep adapting to the changes.

Avantages

The ease of use, labels, setup, canned responses and different team inboxes.

Inconvénients

Better email thread organization for easier printing. Also, the inability of being unable to copy the text from the email print screen in Missive.

Avantages

It works exactly like a customer centric email support system should. The after sales support is superb. API access is is fantastic. GPT integration. Lots more.

Inconvénients

Probably the thing I least like is the pricing, but it's fair.

Alternatives envisagées 

Asana

Pourquoi passer à Missive

It was customer centric and didn't feel like a support desk.

Avantages

The ease of use and the ability to coordinate the work of the entire team; being able to postpone sending emails, assign emails to others and provide timely and timely follow-up to each client.

Inconvénients

By the time everything's just fine! We love Missive and we are confortable with the usage.

Avantages

Ability to organize and manage different team emails

Inconvénients

Spam emails still infiltrate my inbox despite setting up a rule to detect and delete spams.

Avantages

It's clean, it connects and is simple. It lets grouping and separated inboxes which is great for controlling your workflow

Inconvénients

Limit of 10 emails inboxes, and not auto detecting which client

Alternatives envisagées 

Front

Pourquoi choisir Missive 

didn't have the features I needed, limited my workflow

Avantages

It reduces the noise between teams and the time taken spent resolving topics as no-one is having to forward emails, CC this person, BCC that person, etc. Work just gets done.

Inconvénients

The price in addition to Office365 or G Mail plan is a little high which would be totally fine actually if it was possible to have different users on different plan levels.

Alternatives envisagées 

Front

Pourquoi choisir Missive 

It's too bulky and outdated without a focus on small, scalable simple businesses.

Pourquoi passer à Missive

Simplest, nicest looking and feature rich

Avantages

Interface is great. So easy to migrate to.

Inconvénients

Chat GPT integration doesn't allow custom GPT programming.

Avantages

It's that is critical for power users. It appears they've considered every aspect. You can tweak it to fit your exact needs. It's the tool I've been looking for. Great job!

Inconvénients

I don't know. There is nothing coming in to my mind so far.

Alternatives envisagées 

Hiver

Pourquoi passer à Missive

I've tried around 10 tools promising team collaboration for Gmail accounts. All of them felt like they were 80% there, with a crucial 20% of functionality always missing. Missive has it all.

Avantages

Absolutely everything. It's super easy to use, makes team collaboration and communication easier than ever, truly a 1 inbox for everything (email, SMS, social media messaging, and more).

Inconvénients

I have no cons to list, Missive has exceeded my expectations in every category.

Avantages

The team inbox feature is simply incredible. It allows our team to chat between responses to our customers or suppliers to make sure we say the correct things and that we have all the information needed before sending those emails. It’s much better than Zendesk for the workflow and the fact that Missive doesn’t break all the time (like it happened to us on Zendesk back then, before we switched).

As a small business, Missive allows us to centralize all our “external communication” (Customer service, BizDev, Media/Press contacts) into one software, instead of scattering our team between a help desk, a CRM, and some other tools and software to make it all work. We have different e-commerce websites, so we can actually have all our projects and different emails on the same software for a single price.

Inconvénients

Since this isn’t a help desk, there are no “ticket numbers”, where everything has a clear number attached to it (Customer request ticket #1001, #1002, etc.). But that’s understandable because Missive isn’t built only for being a help desk.

What I also like the least about Missive is the lack of hierarchical structure implemented in the pre-built responses our team created. It’s already great (the search tool for searching through your quick responses is already great, but the lack of visual structure can be hard for beginner employees when you have 50+ quick responses for every possible situation when dealing with customer service. This is something that I miss from Zendesk, when we could separate our quick responses (aka macros) into different folders/categories

Alternatives envisagées 

Intercom

Pourquoi choisir Missive 

The cost, the fact zendesk was breaking constantly. We never knew if customers were getting our messages via Messenger because Zendesk kept breaking and unsyncing with our facebook page every 2-3 months. Missive is just $15/user/month for all its features. It’s amazing compared to others.

Logiciel antérieur 

Zendesk Suite

Pourquoi passer à Missive

Missive is much cheaper, Intercom is overkill.

Avantages

We love the collaborative email features, chatting, assigning, and observer features in Missive. Missive allows managers to supervise employees and make sure that no lead or email is missed but also isn't so intrusive that employees feel creeped out by it. Though we're sharing emails, everyone has their own Missive account and tasks they can have ownership of. The chatting allows our team to communicate so much better than before when we all had different google hangouts.

Inconvénients

Missive is still growing so sometimes we run into technical or feature limitations of things they haven't worked out yet. I also don't like how only the owner of the account can do certain things. As an administrator I hate to have to bother the owner of the company every time I need to add a new alias.

Alternatives envisagées 

Front

Pourquoi choisir Missive 

Having new and different employees logging in to different Gmail accounts was too confusing and inconvenient. Managers could not oversee. Things were easily missed.

Logiciel antérieur 

Google Workspace

Pourquoi passer à Missive

Missive is true shared email, chat, and collaboration. Most other shared email platforms are also trying to shove their CRM features down your throats, which we definitely did not need.

Avantages

The fact that Missive allows you to see and reply to comms received on pretty much any channel you can think of is a total game changer! And you can create message templates with custom variables that you can use in any of your messages on any channel! I was pretty blown away that for a really affordable price I could set up live chat on not one but two websites - and get it set up in 5 minutes!

Inconvénients

The only thing I think Missive could add to take it to the next level would be easy to set up email sequences with variables that stop sending automatically when the recipient replies (a la Mixmax). Apparently you can kind of do this via rules but it won't stop sending automatically if the recipient replies I believe.

Alternatives envisagées 

Front

Pourquoi choisir Missive 

To bring all my communication channels into one place and save me a bunch of time and help me to avoid replying slowly to messages.

Pourquoi passer à Missive

Because it's "awesome-er" and also super affordable for it's feature set.

Avantages

1. Unlike many email clients, missive is modern, stable, and extensible with good built in integrations (asana, pipedrive) and it's extensible. We were able to create our own sidebar plugin for a custom CRM, to view crm data of the person you're emailing with in the sidebar, in just a few days.
2. Missive's support is fantastic. Their team quickly answers and fixes any bugs fast if you find them.
3. The mobile version is as fully-featured as the desktop and stays completely in sync.
4. Missive is very actively releasing new features making the product better all the time. An example of this is the new Missive Chat which lets you embed live chat into your website and then see/answer messages from visitors within Missive.

Inconvénients

The UI can be a little bit complex especially the sidebar, though you can customize it. The settings area has loads of customization options but might benefit from a search function within settings to find the right option you're looking for, since there are a bunch of tabs in the settings window.

Alternatives envisagées 

Polymail et Front

Pourquoi passer à Missive

FrontApp was too expensive. Polymail had too many bugs and seems like development of new features is slow.

Avantages

Ease of use and price point not too bad for small business. Great support whenever needed and team continuously improving the software and app. App does everything the web app also does. Chat function is also good considering it's included in the price and I like the integration with Todoist. We have use over 5 support apps and shared mailbox solutions (Front, Zoho etc) but we are settled and comfortable with Missive. In the end it was a toss-up between them and Groove but we have not regretted our choice.

Inconvénients

The contacts section. My ideal would be a solid support app and CRM in one. Missive does have a decent integration with Pipedrive but we don't use it. In fact, what I'd like it to be able to do mail merges to clients.

Avantages

Love having the ability to customize any portion of the app to my own workflow. Service is very responsive and will answer any question you may have.

Inconvénients

You are maxed out at at 10 email accounts. This should be more than enough for most people, but it would be nice to allow more for projects, etc.

Avantages

Easy to setup team inboxes, and manage multiple email addresses in one place.

Inconvénients

When commenting on emails that have already been archived, it doesn't automatically to move them back to the team inbox

Alternatives envisagées 

Freshdesk et Zendesk Suite

Avantages

I love the integration with another apps and chat option.

Inconvénients

Integration with another apps like notion, and improve the integration with asana.It misses the print option with the chat conversations

Avantages

So easy to use! Cannot recommend it enough! Changed our life!

Inconvénients

Nothing! This is a great product! Love all of it!

Avantages

Missive has proven to be a game-changer by allowing us to consolidate all our external communication channels, including customer service, business development, and media/press, into a single software platform. This has been positive in improving workflow and responsiveness.

Inconvénients

There's potential to improve the ticketing system into more of a helpdesk flow for better management.