eWay-CRM

Avantages

Integrated in outlook, Price value ratio

Inconvénients

Design, For some reasons not easy to use from smartphone

Avantages

Easy to use, highly intuitive, outlook based - amazing crm, integral to our business. The continued ongoing support and customer service is top shelf!

Inconvénients

Nothing really. This software doesnt really have anything I like least.

Avantages

eWay customer service and ongoing support is amazing. My team use this CRM daily and it's a great way for us to keep track of the day to day working of our clients, especially when team mates are away from the office.

Inconvénients

I find that there is so many aspects of eWay, I wish I could physically sit with someone from eWay and go through items one-on-one

Avantages

eWay is our 2nd CRM system supplier - after the 1st experience, we are EXTREMELY satisfied...shared companies, contacts, leads, projects etc. make it easier for each department to communicate with each other. We appreciate the speed and flexibility of all eWay -team members when setting up eWay system for our business according to our special requirements. In particular, the first implementation, which was processed with Mr. Lalinský´s personal participation by us. Everyday work with eWay is really easy and replaced obsolete paperwork.
The eWay CRM is very clear, intuitive and easy to understand for all users

Avantages

It's simple software which makes my work easier and leaving features aside the customer support is also fabulous.

Inconvénients

I don't find any cons in this software with every update they solve all the bugs.

Avantages

Efficient and I like how it links to Outlook. Organizes my accounts effectively. Easy to navigate.

Inconvénients

Had a bad experience when I merged new accounts into the CRM. An error occurred that merged the new accounts into existing accounts. Had to do a lot of back work to fix the issue and clean up the accounts. Was not very happy about it.

Avantages

It works from within Outlook and synchronizes with Outlook data.

Inconvénients

1) There are some glitches in synchronizing contacts, tasks, and calendar items. I've found workarounds for most of these issues, but this take a bit of extra time. Many of my contacts still haven't synced, and the calendar never has.

2) Although the program is fairly intuitive for users, it is not so for administrators. I'm a solopreneur, and find the admin settings daunting -- especially when setting up workflows. I've been unable to fix workflow errors, even after studying the documentation. Buttons are not where you expect them to be, so there's a lot of hunting. I've learned a lot of apps on my own, but this is the first one where I may need some training. In other words -- it's a steeper learning curve than expected.

Avantages

It was interesting and great integration of CRM to Outlook before. With every update it is getting even better. Thank you for iOS app. Also great documentation and many helpful videos on YouTube.

Inconvénients

Everything was fixed or added by updates. Maybe crashes from time to time (could be caused by Outlook).

Avantages

The software is easy to use, a great tool to help manage future business and current customers.

Inconvénients

No issues as such, feel customer support reaction time could be a little quicker.

Avantages

E-way is really good helper as CRM system

Inconvénients

t is not easy to create a CRM system because it can easily overwhelm the user with a lot of information. I would improve the UI

Avantages

The best software for new projects. Very easy to share dates.

Inconvénients

Very simple to use from beginning. Everything is clear.

Avantages

Automatically backs up to the cloud. The Journal module allows me to make notes of meetings and phone conversations easily and attaches each one to the contact. Having a history of all email and other conversations available on each contact's page. Ease of entering new contacts. When I open Outlook... eWay is there and ready to go.

Inconvénients

I'd like to see more tutorials and examples of how others in a similar biz are using the product. More guidance in how each module might or might not be of benefit to me. For my particular biz, I would like to see at least 2 classes of contacts... ex. Company contacts (referral sources) and Individual contacts (clients/customers)

Avantages

Accessible from mobile platform. Great Reports

Inconvénients

some what difficult to customize. Reports can be hard to read

Avantages

The software is very easy to navigate your way around and E-way worked very closely with us to develop a customised system which was tailored to meet the needs of our business. The fact that it is Outlook based is also an advantage, no need to open other programs etc. E-way have continued to support us with post implementation changes to the software and also supported us with training in Europe and the Southern Hemisphere.

Inconvénients

We have managed to overcome most of the issues that we had with the system initially, these were mainly issues of initial specification which were worked through together with E-Way to resolve

Avantages

Easy to use E-way, very simple filtrations of different varieties

Inconvénients

The start of using and get use for this product was not so smooth as I expected, but finally we learned howw to use it effectivelly

Avantages

Very good integration into MS Office products - Outlook, Excel , Word, Powerpoint ...
Contacts syncing in mobile phone
Quick and flawless updating process - At one click
Very helpful and usable mobile app
Cloud Availability
Documents history, basic versioning/tracking is handy

Inconvénients

Proprietary backend on cloud - backups and logging are not so transparent

Avantages

Very good tool for tracking projects.

Inconvénients

The filter function is great but could be improved.

Avantages

for everyday work is ok, we work step by step to more integrate data from sw pohoda - stock atc

Inconvénients

we used eway 1-2 years, and we are still learning and finding new date and options

Avantages

Easy searching in CRM, contacts, projects

Inconvénients

From my point of view, is there everything what I need.

Avantages

I love that i am able to stay so organized with all of my customers.

Inconvénients

No cons, simple and effective software.

Avantages

Ease of use
Part of Outlook
Customised options

Inconvénients

Low integration with other apps
Data analytics visualization

Avantages

Easy of use. Well known Outlook interface.

Inconvénients

Implementation process - to be sure that the correct data will be uploaded.

Avantages

The tracking of marketing and conversion to chances and projects is the core issue of my professional use. Especially the creation of own custom fields in each area and customization of forms is really helpful. In my opinion all necessary features are included - and more. Even the free version offers very good practicability and is a very good entry point the the software.

Inconvénients

At the first glance, the surface looks a bit old school, but the amount of customization is the counterpart. So all in all not really a con.

Avantages

Very user-friendly software, perfect compatibility with MS Outlook, simple and efficient user environment

Inconvénients

It's difficult to setup the automation side

Avantages

I have tried several CRM systems for my needs and eWay suits me best thanks to its simplicity and integration with Outlook, so everything is in one place.

Inconvénients

Export a list of companies and contacts, allowing them to be imported into other clients (for example in * .csv format).

Avantages

Easier time management of leads, easy work with software, easy task management

Inconvénients

I did not find any major difficulties so far

Avantages

The software is simple to set up and use for a better experience within Outlook. It saves me the hassle of having to jump from Outlook to another CRM. Saves me time and keeps my productivity focused.

Inconvénients

I tried to register from a free account to a paid account within the software and got an error. Am okay using the free version for now.

Avantages

eway-crm billing & invoice process has been good an task mangement system has been excllent and function has been properly work .eay to use or customer support service has been amazing.

Inconvénients

eway-crm has been nice platform but many time of show for the error not a big problem . i am satisfy.

Avantages

eWay-CRM is the best platform for a person to maintain their customer database and also helps in generating and tracking the reports.

Inconvénients

Doesn't seems that the platform have any least liked feature.

Avantages

Integration with Outlook is seamless
Logical relationship management which follows business process very well and that's before you start using the very powerful WorkFlow processes

Inconvénients

So many features available I'm not sure which ones to start with and action first

Avantages

I like speed and clarity. technical support is great and flexible and helpful

Inconvénients

I don't know, I can't remember anything now

Avantages

Integration with Outlook. Auto-linking emails with contacts. Protection of unintended deletion of DB items. Ability to manually link any item with more than one contact and/or Companies

Inconvénients

Mobile version not so helpful.
The new interface needs to be more compact when showing records

Avantages

eWay is easy to use. It has more features than our staff require. It has improved our sale team efficiency.

Inconvénients

It was initially a little difficult for some of our sales team to learn how to populate and update Deals.

Avantages

This software i very easy pro use. I have overview about my costumers everytime

Inconvénients

I don´t know. I think, this software is absolutely perfect

Avantages

The direct integration with Outlook makes CRM seamless and saves lots of time working between 2 different systems.

Inconvénients

Nothing negative so far. Outlook marginally takes a longer time to open.

Avantages

Embedded in a familiar tool, Outlook.

Inconvénients

They need a Android and Apple app (I understand these are being developed). Folders for documents should be more Windows native, folders, sub folders, etc., in lieu of categories.

No way to customize reports.

Avantages

We use Eway to process payments and it make our everyday business systems so much easier and faster

Inconvénients

It can be difficult to find old payments in the system sometimes

Avantages

The fine tuned program works in our small business environment. The virtually immediate technical advice and guidance is highly valued, well informed and most importantly “Freely Provided” without additional charges to the user.

Inconvénients

None that are of meaningful importance.

Avantages

It is seamless in my Outlook! Excellent.
I can send individual emails to all my contacts without it looking like a autoresponder. Truly looks personalized, which it is!
Covers everything needed to maintain my client list and stay on top of what's happening.
The customer support is friendly and responsive.

Inconvénients

It crashes. I wouldn't say a lot, but enough to where it impedes me at times. At least a reboot can fix it most of the time, but sometimes gotta use support. Like I said support is friendly and responsive, but the time to get responses is longer than desired when I have compaisgns I need to send.

Avantages

project, journal, email, document, POHODA intergation, regular progres in software=updates ... etc

Inconvénients

nothing big, perhaps just limiting the size of the data

Avantages

- The integration with Outlook.
- The speed of access to linked information - contacts/companies/opportunities/...
- The easyness to use
- The quality of working simplifications
- The possibilities to customize the tools according to needs
- The quality and speed of answer in case of difficulties

Inconvénients

- For instance, I do have enough "bad experience" to point out to topic
- The difficulty to discover eWay-CRM amongst competition.
- The language could also be French

Avantages

we use the eway product primarily for the contact database

Avantages

The customer service is excellent!
The convenience of using this within Outlook is so useful.
The best part is being able to send emails to a list of contacts as it's one to one mailing. There's no bulk mail issues at all since it's one to one. Excellent solution for that.

Inconvénients

It has bugs fairly regularly. Not a ton, but enough to be inconvenient at times.

Avantages

user friendly, clear, interesting features

Inconvénients

everything I need for work is available, I don't know about anything that is missing yet

Avantages

I like the connection between emails and cases, all is in the loop, even we don't use all features of the software. Sharing information across the team is crucial.

Inconvénients

I would like use better the connectivity between cases and company details, because it is easier to fill all data when the opportunity starts then later. I'm sure there is a way how to do it , maybe just more practicing.

Avantages

The ability to work within Outlook while still having the flexibility to create fields and processes relevant to me.

Inconvénients

I would like to see some ability to graphically represent tasks.

Avantages

It integrates seamlessly with Outlook. It tracks emails, tasks and meetings to keep us on track with our customer service.

Inconvénients

The tutorial videos are out of date for several of the components.

Avantages

I like how it's super customizable and how it integrates with other tools. and whenever I have a problem the support team is very helpful

Inconvénients

nothing to dislike about eway CRM for now

Avantages

It integrates with Outlook perfectly. The web app is wonderful and the general interface is intuative

Inconvénients

Can be confusing. Some of the better features are not obvious.

Avantages

Ease of use and customization.

GDPR features are amazing.

Built in professional email

Super stable

Inconvénients

No notification of a client having errors