eWay-CRM

Avantages

we use the eway product primarily for the contact database

Avantages

The customer service is excellent!
The convenience of using this within Outlook is so useful.
The best part is being able to send emails to a list of contacts as it's one to one mailing. There's no bulk mail issues at all since it's one to one. Excellent solution for that.

Inconvénients

It has bugs fairly regularly. Not a ton, but enough to be inconvenient at times.

Avantages

user friendly, clear, interesting features

Inconvénients

everything I need for work is available, I don't know about anything that is missing yet

Avantages

I like the connection between emails and cases, all is in the loop, even we don't use all features of the software. Sharing information across the team is crucial.

Inconvénients

I would like use better the connectivity between cases and company details, because it is easier to fill all data when the opportunity starts then later. I'm sure there is a way how to do it , maybe just more practicing.

Avantages

The ability to work within Outlook while still having the flexibility to create fields and processes relevant to me.

Inconvénients

I would like to see some ability to graphically represent tasks.

Avantages

It integrates seamlessly with Outlook. It tracks emails, tasks and meetings to keep us on track with our customer service.

Inconvénients

The tutorial videos are out of date for several of the components.

Avantages

It integrates with Outlook perfectly. The web app is wonderful and the general interface is intuative

Inconvénients

Can be confusing. Some of the better features are not obvious.

Avantages

Ease of use and customization.

GDPR features are amazing.

Built in professional email

Super stable

Inconvénients

No notification of a client having errors

Avantages

Simple installation in a couple of days, Modularity, easy of use, meeting all important needs, no need to make additional programming. Good flexibility in case of adding additional functions, Perfect service.

Inconvénients

I need to install Windows platform on my MacBook. It is complicated when you like to use it with Apple.

Avantages

It helps me stay organized, fairly easy to use

Inconvénients

Not really any issues. Easy to use, easy to understand

Avantages

Product is complex. We like fast customer support and marketing module that allows us to pursue and monitor our mkg campaigns. With this product we are focused on our customers and their needs.

Inconvénients

Not good synchronization of tasks created in Journal with Outlook - problems with notifications send to Outlook.

Avantages

Fully integrated in outlook, easy to use, focus on basic features for small firms

Inconvénients

Some of the text formatting can be improved

Avantages

I like that it enables everyone to be on the same page, when it comes to proposals, their status and gives a sense of what everyone is currently working on at the moment.

Inconvénients

It is pretty slow at times
Doesn't send out reminders

Avantages

I was looking for a simple, easy & seamless prospect tracking system within Outlook. E-way surprisingly adds so much more functionalities that some of them I haven't even started exploring yet as it more than meets my needs, out of the box.

Yet, its email marketing functionalities & campaign tracking are nothing short of awesome! Much more than what I asked for, Eway is a very powerful sales management tool & if used effectively, can simplify prospecting & convert of leads much easily.

Inconvénients

Not any that I am aware of but I guess being vastly more capable than a simple sales tracking system almost places this on par with other, more expensive packages.

It would be useful to have a How To or Help button on the function panel.

Avantages

Integrated to Outlook
Simple administration and customising

Inconvénients

nothing yet,
it cover our estimation for CRM

Avantages

The product is right where it needs to be - in the middle of Outlook where so many of us manage out entire workflow, work day, and business processes. No other CRM or project tool integrates so seamlessly nor simplifies my day as Eway-CRM. It is not the richest in features, but because it is actually part of my Outlook experience (not just a lame plugin and sluggish sidebar, but added windows and content controls), ALL of my projects, tasks, deals, leads and daily activities across multiple companies are more organized and managed than they have ever been in my 30 year career.

Inconvénients

Inconsistency in terms. Reporting is week. Custimization is clumsy. Not the best help docs, lacks a web portal that is apparently available for use as of yet. Documentation is overcome by strong sales and customer support- very responsive. Portal is almost unnecessary because because Outlook use is helpful. The mobile helps a lot as well.

Avantages

i like tha fact that the software is connected to microsoft outlook. Another benefit is having a well working mobile app. Stas and reports are also a good feature.

Inconvénients

I would like for this sofwtare to implement a way of monitoring company vehicles. I might also appriciate a newsletter with latest changes since i am a busy man and have only a little time to learn about them on my own,

Avantages

Easy to use and allows us to have a full overview of our Sales activities.
Now plays an intergral part of our Company's strategic planning

Inconvénients

Nothing is perfect but have very few complaints about this software

Avantages

registry of projects and customer contacts
the product is easy to use
integration with our existing buisness processes was easy

Inconvénients

the features are sufficient
aspects of the product are clear and easy to use
integration with our business process was easy

Avantages

I like the way it tracks emails, it is very helpful to follow up with contacts

Inconvénients

I don’t really have something that I like least...

Avantages

Maneuverability and clarity. Email notification. Possibility of custom settings for our use.

Inconvénients

Sometimes the system freezes and in the worst case, Outlook crashes.

Avantages

very simple operation.
Good overview of conversations

Inconvénients

When searching for contacts via companies, telephone numbers and e-mails cannot be copied directly.

Avantages

All information in one place and perfect database

Inconvénients

Long uploading some things like searching leads or projects during joining with email or documents.

Avantages

- Outlook integration so easy creation of Leads, Contacts, Companies.
- Tasks integration
- can work offline
- mobile device support (Android and iPhone), synchronization of Contacts
- many Reports
- interconnection with ERP possible

Inconvénients

- server needed or cloud solution
- sometimes errors must be repaired with support
- every station has to have little SQL instance (LocalDB or SQL Express)

Avantages

Integrated part (add-on) of MS Outlook.. User set up of workflow for leads and projects. Mobile application.

Inconvénients

Multi items purchase invoice is not possible to split among the several projects during automatic import from accounting system. But this leak doesnot limits our procesess.

Avantages

Team members can stay up to date with a file and see what has been accomplished.

Inconvénients

The app for the phone could be a little better.

Avantages

how easy is to work with the system, and how easy is to learn for beginners with detailed manual, understandable modules

Inconvénients

Reports could be more sophisticated (with graphs for example) and manual could be tailored to the customer use. Filter could be set up for specific dates (from ..to)

Avantages

Custom fields and layout, streamlined with Microsoft Office, solid customer service

Inconvénients

Does not integrate with a ton of other programs outside of Microsoft I suppose but such is not necessary for myself.

Avantages

The big advantage is that the program runs in a familiar environment. This makes it easy to implement, employees are quick to orientate. It saves significantly implementation costs.

Inconvénients

As the only problem I see the ability to work on one PC in one database only. This is a problem if you work in several companies.

Avantages

Supervision of employee attendance and status of ongoing projects. Project management. Property database.

Inconvénients

Usual users will not be able to use it without basic training. I have nothing else to write. It's a good system.

Avantages

Large amount of information in one place, user friendly, possibility of individual setting (modules, reports etc.)

Inconvénients

Large amounts of data transferred but then is possible offline work. Some admin options could be available (for example, mass transfer of projects).

Avantages

Review databases and organize your contacts. Quick access to saved information. Very easy to use and the ability to quickly teach a new team member.

Inconvénients

The impossibility to organize fair documents to multiple levels. Sometimes a longer response to a database response on the server.

Avantages

flexibility , help, compatibility with outlook

Inconvénients

sometimes double of project during ceating procects

Avantages

Overview, iOS app, Filters, support, updates and continuous improvement based on the most customer needs - general, no extra fees.

Inconvénients

The Outlook add-in loads the Outlook becomes slower. Monitor resolution change makes the screen unreadable - has not to be the problem of this software.

Avantages

good for our big team, when is someone on vacation and other

Inconvénients

everything is good for me. I don't have anything

Avantages

it is very nice for using, without problems to start of using

Inconvénients

in this time - we not find any problems

Avantages

Simplicity of use, integration into outlook, clarity. Database items can be customized to the user.

Inconvénients

Reports are not always clear. Sometimes there are problems with the database and the intervention of the service department is required.

Avantages

user friendly, contains what is needed. not difficult

Inconvénients

we use only part of the software, so it is fully sufficient for us

Avantages

I like the most the perfect overview of all emails.

Inconvénients

I like least about this software slow start.

Avantages

Fully integrated into MS Outlook
eWay offers much more than just CRM standard functionalities.
Excellent support with an individual approach to each customer.

Avantages

It’s easy, adoptable and fits all users. For us as a small company it’s in the right pricerange and has all the features we need.
We use it most for to keep track of our customers and soon to be customers towards sales and marketing tasks.
And a big shout out for the technical support!! The responsetime is quick and proffessional and always bring the right answers.

Inconvénients

No comment really! I’m all over pleased.

Avantages

- plugs in directly to local outlook instance with tool bar/ribbon icon for company or contact input.
-supports parent child relationship between company's and contact's
- allows image import for profile pic.
-no custom fields with free version

Inconvénients

- does not allow contacts in multiple company profiles with same email.
- does not encrypt data at rest.

Avantages

Integration was quite easy, as we didn’t have any CRM in place when we set up this one. It’s a really easy to use software, and the support team is brilliant.

Inconvénients

Sometimes I get syncing problems, but then I ring the support team and they sort it out in no time.

Alternatives envisagées 

Pourquoi passer à eWay-CRM

Avantages

Ease to use

Avantages

Übersichtliche Plattform
alle Informationen auf einen Blich

Inconvénients

Mir gefällt alles gut.

Avantages

Compatibility with MS office, price perfomance ratio

Inconvénients

Highly demanding use, it needs experinced yuser

Avantages

Easy to use for all colleagues in our company (assistants, businessmans, production, IT guys and CEO.

Inconvénients

Only the first big synchronization after software instalation takes about 2 hours because of our database size.

Avantages

intuitive, helpful, easy to follow , great support for users

Inconvénients

i´m absolutely satisfied (maybe connection with accounting programs?)

Avantages

It is totally integrated into Outlook. Makes for a simple and efficient user environment. Sales staff did not use Salesforce enough previously, but now we have better usage, and the product captures many things (emails for example) very easily.

Avantages

eWay is integrated into Outlook and working with it is intuitive. Offline mode is very important for the business. Implementation of the server part is simple.

Inconvénients

Initial client / server synchronization takes a long time if there is a lot of data in the database. Fortunately, this happens only when you reinstall your PC. It's the price for offline mode.