Survicate

Avantages

The ease of use and capacity for customization. The support team is very responsive. We also appreciated that there were no limits to the number of surveys we could create, only the total responses, which allowed us to use the platform for several projects.

Inconvénients

Not much to dislike, to be honest. We had 0 pain points with Survicate once it was up and running and integrated into our systems.

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi choisir Survicate 

We switched from using the native salesforce survey tool because it did not have enough customization on our previous survey tool and the survey was not user-friendly. It also did not record partial responses.

Logiciel antérieur 

Salesforce Sales Cloud

Pourquoi passer à Survicate

Pricing, advanced customization, CSAT-specific capabilities, ability to integrate surveys into emails, partial response recording, ability to create multiple surveys, domain customization

Avantages

It was fairly easy to setup for us and integrates well with our website, as well as our other infrastructure (pushing survey results to e.g. Slack or Big Query). It offers us good customization and the ability for marketing or non-technical product people to leverage it. The Survicate AI functionality is also very useful to do product research if you have collected a lot of feedback and want to go through it fast.

Inconvénients

We did not see an ability to use emails and in-app surveys together while not over-surveying individual users (for example reach out to all users which did not answer an in-app survey via email).

Avantages

Very intuitive to use, possible to create good looking in-product surveys (compared to other providers)

Inconvénients

We had some stuff which needed tech effort where it would've been cool to solve it directly in Survicate (e.g. triggering survey on a specific schedule)