eviivo

Avantages

simplicité pour effectuer des réservations, la gestion se fait automatiquement, chaque client à une fiche
simple à manipuler, facilité pour modifier les tarifs...,nombres de jours minimum....fermeture

Inconvénients

actuellement le logiciel proposé sur l iPhone

Avantages

Etant novice dans le secteur, nous avons été très bien accompagnés par [CONTENU
SENSIBLE]. Il a été d'une grande aide. Il est disponible à la moindre question. Nous avons pu bénéficier de ses précieux conseils afin de faire fonctionner notre établissement. La force de cette entreprise est la relation entre le personnel d'Eviivo et les clients. Nous savons qu'en cas de problème nous pouvons toujours contacter [CONTENU
SENSIBLE] et il nous aidera du mieux possible.

Inconvénients

Etant novice dans le secteur, ce n'est pas toujours facile de comprendre la tarification et comment cela fonctionne. Notamment quand nous avons des tarifs qui sont différents quand le nombre de personne est different. Mais [CONTENU
SENSIBLE] a su nous expliquer afin de comprendre.

Avantages

n avoir qu un logiciel qui gere tout
le conseiller que j' ai eu hier est vraiment tres sympathique et professionnel

Inconvénients

complexe, on devrait pouvoir gerer ca plus simplement juste avec le calendrier
avec la securite 3DS les paiement ne passe plus

Avantages

Eviivo est pour moi un logicielle simple à utiliser et facilite la prise de réservations, de plus le logiciel permet de regrouper différentes plateformes de réservation OTA, d'avoir plus de visibilité, plus de réservation et d'être plus présent sur le marché de la location.

Inconvénients

Je n'ai pas pour l'instant de points faibles à attribuer

Avantages

une fois toutes les chambres paramétrées, l'utilisation des fonctionnalité reste simple pour modifier les tarifs, les fermetures.
la facturation est aussi simple a utiliser.

Inconvénients

Le paramétrage initial des types de chambre, est assez complexe, si on a des ch différentes.
Une fois validées, certaines chambres je pouvais revenir dessus et changer les parametres, parfois impossible de revenir dessus et de changer le nom des chambres ou la typologie... d'ou besoin de repasser par le support Eviivo (avec [CONTENU SENSIBLE]).

Avantages

La facilité de centralisation des réservations et l'autonomie des confirmations de réservations.
Le logiciel est facile d'utilisation et si besoin beaucoup de réponses à nos questions sont sur les vidéos tutoriels.

Inconvénients

Dommage qu'il n'y est pas la possibilité de facturer les consommations de produits de restauration sans l' obligation d'allouer des charges avec une chambre.

Avantages

Centralisation des réservations et automatisation des mails

Inconvénients

Trop tôt pour le dire. J'en suis au démarrage

Avantages

Caractéristiques que je recherchais pour un channel manager

Inconvénients

Je ne sais pas encore. Je viens de le faire installer

Avantages

Le Logiciel est "robuste" et surtout fiable, il a une approche générale intéressante pour les conciergeries et au final une utilisation aisée

Inconvénients

Il manque une partie facturation dédiée, permettant de suivre ses factures de services extra.

Avantages

Super service de formation en ligne. Sorin est très compétent, sérieux et patient.

Inconvénients

Ils serait bien d'ajouter quelques options supplémentaires pour les extras, comme le nombre de personnes minimum pour assister à un évenement, et pouvoir choisir l'ordre de présentation de ces extras.

Avantages

La facilité de paramétrages et de mise en place des hébergements

Inconvénients

Plus de précision au niveau des données collectées sur OTA
Une interface PC avec plus de raccourcis
Un tableau de bord journalier sur PC

Avantages

Ça répond parfaitement pour développer mon activité de location saisonnière

Inconvénients

J’ai trouvé pas évident à mettre en place ne venant pas de ce domaine

Avantages

facilité d'utilisation et organisation permet de gagner du temps au quotidien

Inconvénients

rencontre des problèmes avec la tarification des commissions avec certains sites, mais vite résolu grâce à Sorin

Avantages

Efficacité simplicité

Inconvénients

Acceptation des CB souvent refusée c'est gênant de devoir resolliciter les hôtes pour procéder à l'encaissement des acomptes
Pp

Avantages

Facile à utiliser une fois la mise en place

Inconvénients

Pas de communication possible avec les clients par message ( texto)

Avantages

la mise en place du logiciel et le suivi avec le conseiller

Inconvénients

Le service support une fois l installation du logiciel effectuée.

Avantages

La simplicité du chanel manager et le gain de temps
La sécurité que sur tous les OTA nous avons les même photos, texte et prix et surtout les bonnes dates libres pour évité tout les doublons.

Inconvénients

Un peu complexe surtout si on le l'utilise pas régulièrement

Avantages

Nous avons été particulièrement bien conseillé sur un aspect technique de notre produit par le conseillé qui avait pris en main notre dossier. Excellente réactivité de la part du conseillé qui a rapidement répondu à notre demande. Nous avons aussi été agréablement surpris du temps passé et de l'investissement du conseillé pour mener à bien notre problème.

Inconvénients

Peut être une meilleure lisibilité du calendrier des disponibilités par les clients serait à améliorer.
Il serait interessant d'offrir une vue d'ensemble des disponibilités en un seul calendrier.

Avantages

Simplicity.
There is a free trial!!

Their preauthorisation of credit cards is a key feature leading to us staying with them. It will flag failed cards I your booking calendar allowing you to cancel via booking.com if card not update within 24 hours. This feature saves money and offsets the cost of the software as failed cards have a much higher no show rate.

Inconvénients

Outages - system has had a number of outages I last two years one of which lasted over 12 hours making processing payments for departing guests impossible via the system. Bookings received via OTAs impacted and needed to be verified. Outages are a concern and have triggered my review if alternative platforms.

Alternatives envisagées 

Pourquoi passer à eviivo

Avantages

I like the cost-effectiveness, the ease of use, the many various changes I can make to my system, including pricing, notes to myself in the calendar, and the financial reports which help me keep my accounting books and also greatly helps when I have to pay montly sales tax and lodging tax to authorities.

Inconvénients

I had some trouble with my mobile app at first, but I think the kinks are worked out now.

Avantages

Collects CC charges without much of a hitch.

Inconvénients

Horrible user interface for guests
European lodging paradigm is difficult for most to understand
Editing/updating a reservation is a chore and sometimes impossible
Clunky, old software - get used to calling customer support
Will charge you through the nose if you decide to switch

Avantages

People professional, helpful. Channel master does it's job. They are small and we are small, Gives a personal touch. Most of our guests from Europe, think a UK company works well.

Inconvénients

Small, computer can sometimes lag real time, We are across many time zones so it's important to respond to guests , quickly.
Small , not many people , no gaint resource think tank to draw upon.
Small works both ways. Hours of operation can be hard since we are in middle of Pacific ocean, We are 5 or 6 hours off Austin. Things get pushed to tomorrow,

Avantages

Eviivo has made our lives much easier. We manage over 90 properties in Hocking Hills, Ohio. We have 40+ employees and several of them are managers working in Eviivo everyday. The platform works perfectly for monthly reporting & integrating with all the channels that we need. We couldn't be happier.

Inconvénients

Integration with Airbnb can be challenging some times. Data isn't pulled through correctly after reservations are made and you are unable to modify these reservations.

Avantages

Training videos were effective.
Product is web based so can be accessed on the go.
Product enables hosting of our hotels rooms on multiple websites without having to enter information individually for each vendor. Can view and manage bookings across multiple booking platforms in one place.

Inconvénients

I haven't had any issues really so far and I hope this continues

Avantages

Eviivo has saved my life! It is user friendly. Love the ability to connect to OTAs. Makes updating images, descriptions & pricing easy. I don't have to stress about admin tasks!

Inconvénients

Eviivo is so good that I don't have any complaints!

Avantages

I like everything about Eviivo especially the monthly rate, very much afordable.

Inconvénients

to many pop up messages and changes in the system

Avantages

User friendly, support in chat is handy.

Inconvénients

Love everything the daily planner is super helpful and the calendar view.

Avantages

Works ok when yo can get on the software or get some support.

Inconvénients

Force you to change password. Then won't accept a new password! This constant need to change passwords. The inability to get support at 10pm! Now I'm locked out of the poorly designed software, unable to get info on MY bookings! Tried resetting password a dozen times! NO ACCESS!

Avantages

[sensitive content hidden] saved the day for me and our couple today.

Inconvénients

Maybe allow simple editing capabilities when doing room "Block" bookings, especially for our type of venue that has two lodging properties

Avantages

Ease of use as channel manager.

Inconvénients

Somewhat behind the times with changing technology

Avantages

Ease of use.

Support is always available during normal business hours, and no wait time.

Customization of reports and letters.

Automated letters for reminders and follow-up with guests.

Excellent up-time.

No Night Audit process necessary.

Inconvénients

The largest problem I have with this product is the lack of ability to choose your own credit card processor. You are basically stuck with two options, Intuit (awful), and InnPayment which I have not tried yet.

Our resort takes advance deposits up to one-year in advance of arrival. Many of our guests return year after year, and so opt to make their next year's reservation when departing. The problem arises if their plans change... Intuit will not allow a refund to a credit card after 90 days has passed, which means we have to write a company check.
This might not seem like a huge problem, but the additional workload for doing refund checks, combined with the delays in check processing for our European customers makes it a customer service nightmare.

I like the amount of customization options in the reports and letters, but the lack of code for certain things bothers me. Also, the lack of supporting detailed reports for some daily reporting totals (adv. deposits used) makes auditing difficult at times.

The real problem seems to be the lack of supporting reports. For example, there is a daily summary report which has values for many categories, cash, visa, gift certificates, revenue, taxes, advance deposits, etc. The problem is that with some of the totals, you don't have access to a detail report to support the total, so it's difficult to audit out of balance issues. They have been working on it gradually, but there's still a couple of categories that need detail reports

Avantages

Robust functionality and the quality and quantity of the available support

Inconvénients

Customers are not presented an overall view like the Planner view and are frequently confused by Eviivo's presenting properties that are not available after they specify dates and capacity needs. Customer reach out to us and complain about the process and we have to spend time with them to help and explain. When glitches and bugs occur in the software ( Like the event when Payments stopped or deposits suddenly included taxes) it takes far too long to correct the issue., (often 3 weeks+)

Avantages

We like color-coded diary, the app lets you know if money is due, able to search for reservations in many ways, good selection of reports, the software is updated often to add new features and fix glitches, able to view and use on multiple devices.
We are usually able to chat with customer service in 10 min or less, and they are (mostly) helpful with our issues.We have been having to reach out to Customer Service less and less.

Inconvénients

Sometimes we have issues with the integration to our merchant account, when we enter the same info into Eviivo it fails, but when we enter it into the merchant account directly it works. Also the templates for the customer communication emails are awkward(perhaps due to British English or British preferences) and guests are confused. Thirdly it is impossible to enter our specific cancellation policy into the options that the software has for us, they say that it is because of the OTA preferrances, but in the end we have 2 cancellation policies, one for the OTA reservations and one for those who book directly with us. Of course they are both written on the confirmation letter and cause confusion.

Avantages

There are some useful software features to optimize OTA listings. Being able to manage multiple properties from one account is helpful.

Inconvénients

Eviivo has been very harmful to our business since our Go Live date on 1/28/19. We expected that the Go Live process wouldn't be perfect, but their complete lack of customer support and communication concerning very urgent issues is unacceptable. Our properties are actively losing revenue every day this continues. Our customer service is suffering. We are unable to complete accounting reports and prepare monthly tax liabilities.

For a company whose self-proclaimed mission is "to champion the independent sector and help small hotels, B&Bs, and accommodation providers succeed online", it is unsettling that our repeated requests for technical support have gone ignored. By limiting their clients' ability to govern their own account settings, Eviivo has made itself essential in this process. Not responding to support requests or even acknowledging them is simply unacceptable.

The magnitude of the switchover from ReZovation is irrelevant; Eviivo imposed this deadline on its customers, not the other way around. The setup process was focused on making sure our properties were optimized for OTA searches rather than ensuring that our understanding of the process was clear. Most of the initial calls were a checklist to make sure we had pictures uploaded and amenities selected. Eviivo did not mention that we wouldn't be able to access something as fundamental as a Revenue Report or Occupancy Report without upgrading to the premium subscription rates.

Eviivo does not understand their clientele; proactive customer service and guest recovery are important factors that differentiate small hotels from the large brands. Support isn't even available after business hours-- their business hours, not ours.

Eviivo's website states that they have a guaranteed 24hr turnaround for their Support Query. Our guarantee has not been met several times over.

Eviivo's indifference is inexcusable.

Avantages

The Eviivo diary and booking procedure are very easy to use and have improved with additional options especially making group bookings. I can see at a glance what rooms I have available and bookings I have.

Inconvénients

The area I find harder to use is setting up special offers, discounts etc. I have done it but often have to get help from chat room or phone. This tends to put me off setting these up.

Avantages

I did not like this software. Now it will not even let me send in this review.

Inconvénients

Not user friendly. Frustrating now as it will not send without putting more info in.

Avantages

Email sent in every morning about room status. Who is in the room, when they are going to leave, and who are going to arrive today.

Inconvénients

Website is not mobile friendly, and there is no mobile application as well.

Avantages

The ease of understanding. User friendly. Comprehensiveness.

Inconvénients

Integration was bumping due to lack of staffing during merge from Resovations.

Avantages

Thus far...nothing. After reading all of the online reviews, I am extremely concerned about loosing business and revenue, by being forced to switch to Eviivo, from Webervations, which I am VERY happy with.

Inconvénients

*required input of redundant information, which already lists on my business website (pictures & property/room details)
*lack of tech support
*the current format is not user friendly; needs to be much more simplistic
*system does not allow a party of 2 guests to book a larger room (Booking Engine will only display available rooms that match the number of guests)
*lack of pricing breakdown for individual dates, when multiple dates are booked
*lodging verbiage which is irrelevant to businesses located in the USA

Avantages

The sheer simplicity of the software controlling our room bookings with minimal input from staff.

Inconvénients

The Eviivo suite is constantly being improved and anything I’ve come across I didn’t think worked for me customer service resolved

Avantages

It looks like the software could have potential if they were able to fix issues in a timely manner. While they have some good pieces of functionality, they get lost amongst all the other bugs and lack of functionality.

Inconvénients

I want to start by saying we were patient for over 4 months understanding that Eviivo was managing many migrations from rezovation and issues would arise, but after 6 months we have run out of patience!
The customer services organization is terrible! It is not the agents fault but any contact always leads to a dead end and we cannot get any manager to contact us. The software has constant outages that are never mentioned and they cannot fix basic but critical issues as getting accurate time stamps for reporting. Currently since their servers are in the UK all our transactions are logged 8 hours later than the actual time making our financials all wrong. This issues has been going on for about 5 months with no fix.
Sales also was deceitful during our migration process resulting in us paying over 3 times more than we did prior to our migration from Rezovation due to hidden processing fees. More expense for less functionality! Also, nobody from their team will bother calling us to discuss the concern.
This list can go on for quite a while unfortunately. As a small business owner I feel powerless and get a clear sense Eviivo coyuld care less about us and our business.
Stay away from this software!!

Avantages

This platform was adaptable to my unique island location and the demands I put on it to deliver. It has provided a quality interface with multiple gateways and creative ways to advance my offering as 4-star guest house and garden restaurant. Integration was expertly handled and continues to be so with new features evolving.

Inconvénients

Creating group quotations and associated features would be useful at present screen shots are used but a bug bear but it's a small thing.

Avantages

We have used many channels managers, we have been most satisfied with Eviivo. Friendly team always willing to help. We love how easy Eviivo is to use and the many upgrades over the years. If I had to pick one thing I like the most besides the team, it is the depndable and easy to use calendar.

Inconvénients

I wish I could think of something to be critical of but there is nothing.

Avantages

Julie who takes care of us responds promptly and is amazing and kind.

Inconvénients

Can't think of anything that has been difficult

Avantages

The live support and the quick help with every question I have.

Inconvénients

No complaints. Some limitations in reporting but support helped us find a different way.

Avantages

channel integration within Google, Hotels.Com, Expedia, VRBO, etc.

Inconvénients

software glitches in rate plan management and screens. Would also be great to activate and deactivate a plan (vs delete and recreate only)

Avantages

Combining all the other platforms and ease of use on mobile

Inconvénients

Customer service when having an issue - left waiting in chat room for long periods of time.

Avantages

their support is second to none

Inconvénients

no sand box environment to see what the client experiences when making changes to temple emails timing etc

Avantages

Nothing - I didn't request it, but received a receipt for a bill which was more than $20 more than the same billing I got directly from Hotels.com

Inconvénients

Extremely RUDE "customer service." Actually no customer service at all only, just someone who yelled at me, refused to listen to my problem & basically talked to me as though she thought she was my superior.