eviivo

Avantages

Very easy to setup and use. Intuitive GUI. Company is always working to add new features.

Inconvénients

The Group Booking function is a bit clunky to apply discounts or promotions I have to touch each individual room booked, not at a group level, yet I can attribute payment on one to cover all.

Avantages

Easy to use and great reports available. The set up was very simple and the training provided on line was very clear and accessible. Excellent support from the Eviivo team throughout the period I have been using the software.

Inconvénients

I am probably not using all the software to its maximum for my business; but this is my fault not theirs. I need to invest a little more time in using the software which will save me time in the longer run.

Avantages

Eviivo is quite user-friendly and definitely affordable compared to other software packages. I appreciate that I can use only the aspects that I need (I don't take payments through Eviivo, only use it as an avenue for guests to book a room themselves).

Inconvénients

I would appreciate it if guests had to put more information about their trip like food allergies and special needs, reason for travel to our area, full address (I can't tell what state they are coming from, approximate time of arrival, how they heard of us, etc).

Avantages

We own and run a very successful small award winning Bed & Breakfast in Northamptonshire and Eviivo was initially recommended to us by a close friend who could not recommend them highly enough. Our experience with Eviivo was nothing less than totally professional at all times, their software has been so well developed and it took us no time at all to to feel we had been using it for years - their training was second to non and really helped when starting to get to grips with the software and what we particularly liked was how flexible it was towards our business. I really cannot recommend Eviivo highly enough you made was was initially a minefield a complete pleasure.

Inconvénients

I have none at all, everything was so well thought out and there was always someone on the end of a telephone to help out if needed.

Avantages

Very good comprehensive system essential to the smooth operation of my business

Inconvénients

A bit challenging when it comes to changing rate plans

Avantages

my initial training session was very important and over time - it is quite an easy system to use

Inconvénients

Nothing so far, but I do need to take the time and discover all that Eviivo does.

Alternatives envisagées 

Lodgify

Pourquoi choisir eviivo 

it was phasing out

Pourquoi passer à eviivo

something that was not complicated / user friendly / costs approximately $1 a day - same as Xotelia. We are a small Bed & Breakfast with only 2 suites and it was important I had an easy / efficient channel manager. The customer service support was also quite important. I do like their follow up and the reaching out to the business owners.

Avantages

Converting over from Rezovation to Eviivo got off slowly due to Bad communication; once we got rolling it went ok...

Inconvénients

Once we were done with the conversion team we fell into a hole; where All, and I mean All communication was done on line and response we slow, until the 3rd or 4th email.... trying to find a call to call was very time consuming, and I ended up having to reach out, back to my conversion team...
We have additional costs that were not there with the old software; intuit was not available for payments, so we had to switch - also with more costs to us...

Avantages

We were a new start in this business. We were aware of Free to Book and Queensborough but opted for Eviivo and they have assisted us throughout. I only have to deal with Eviivo who manage the critical process of dealing with 3rd party OTA's and reconciling revenue take and commissions which is so efficient.

Inconvénients

Nothing specific. In general I find the system relatively straightforward for my needs

Avantages

easy to use
intuitive to set up
good customer service - especially from [SENSITIVE CONTENT HIDDEN]. Have now got used to the chat function.
how the software is constantly evolving with new features and reports etc

Inconvénients

screen footprint - we used to be able to see all of our rooms without scrolling but cannot anymore
not integrated with hostelworld.com (would switch my other sites
No audit trail of issues raised/resolutions
Inability to write private/internal only notes which do not appear on guest correspondence
inability to split bookings - eg group bookings with different start and end dates, or where guest will move rooms during a stay

Avantages

Easy to use, practical and useful.
Since Eviivo have lounched their App I found the management of myt vacation proparty to much easier and practical.
No need to log in all is here ready to use.Done in a very practical and easy to use way.

Inconvénients

Nothing
I find the all very usefull and complete

Avantages

The Live Chat support is fairly quick and helpful. There are also lots of resources to learn how to use the software and free classes to learn with an expert.

Inconvénients

1. It would be beneficial if eviivo had a dedicated account manager for users to contact direct for that added personal support. 2. More third party integrations / a site where users can vote and see upcoming integrations to be added to eviivo.

Avantages

Ease of use and features. I find Eviivo to be straight forward to use and set up and the support is excellent.

Inconvénients

Reports are a but confusing to me but I probably just need to read more about them and understand which reports to print for what I need.

Avantages

It can do anything a vacation rental owner can possible think of.

Inconvénients

More selections when setting up for small users and not big hotels.

Avantages

The real time management of the planning and this whatever the origin of the reservation. The presence on many sites without having to intervene. A management tool of our tariffs easy to use

Inconvénients

I do not use the billing tool because we had one before joining Eviivo. Everything suits me on the site of Eviivo and it is difficult to say what suits me the least.

Avantages

The new app is very helpful to manage bookings and the platform is robust and flexible

Inconvénients

There is no ability to issue vouchers which is a problem and it doesn't cope well with seasonal bookings

Avantages

I have complete control over what goes out to our customers and can adapt as and when required.

Inconvénients

The 'Block' option should have an alternative to maintenance. If a group deal was made in house, it's sometimes easier to block the rooms instead.

Avantages

I’ve used this software for a number of years and it does everything I want it to do and more. I think the best thing about this company is the customer service. In particular I’d like to mention [SENSITIVE CONTENT HIDDEN] who has been nothing about helpful all the way through my journey with this company.

Avantages

The easy use was important for me and the continuing of records I had developed by using the software which eviivo took over.

Inconvénients

nothing, I cannot say any negative word about this product. i am a completly satisfied customer. At 72 i need a lot of support when it comes to software.

Avantages

Mit eurer Hilfe war es leicht zu integrieren und auch selbst weiter zu gestalten

Inconvénients

Es gibt schon das eine oder andere was ich gerne geändert hätte. Das sind aber Feinheiten zur Erleichterung vom Alltag und wäre kompliziert zum hier schreiben

Avantages

ease of use, but more importantly the unbelievable positive experience with eviivo's customer service. Certainly the best customer service experience with any company I deal with and that includes companies like BMW etc. The eviivo training program for customer service agents and their employment selection must be the best.

Inconvénients

There is nothing not to like about this product

Avantages

The Eviivo suite is generally very user-friendly and interfaces well with Online Travel Agencies. Customer support is generally good and usually accessible very promptly.

Inconvénients

The transition to the Eviivo suite was very problematic, not helped by having little or no customer support at that time (Spring 2019). Clearly the company/team were completely overwhelmed but we had no idea what was going on, as we (generally) got no response to requests for support by email or voicemail. Hopefully that was a one-off, as customer support is now generally good.

The most annoying remaining issue is that, at our subscription level, customers cannot make reservations online using American Express. This is hard to fathom for a product being sold in the USA and we feel certain that this has cost us business.

Avantages

It is very easy to use, many options, good price

Inconvénients

there is a payment system to be implemented, with an elderly customers it is a problem to take payments online. While it is no longer possible to take money for No Shows

Avantages

The whole system works really well when fully understood by the user and used correctly. The Tech support are helpful and have always helped me resolve any issues I have and helped me learn to use the system.

Inconvénients

It is a challenging software for a new user and it has taken time to become proficient in using it.

Avantages

The Tech Support Team is Heads and Tails above the competition. I'm not sure about some of these reviews as I have had such GREAT support. Yes would like to see better reports and few other things but that happens with lot of software. The support really makes the program stand out. And I've had no problems with the booking interface. Got notice 10/2017 that the HTLM version is coming next month and with it better reports :-).

Avantages

Comprehensive and easy to use. Good development of software features over the years

Inconvénients

Sometimes difficult to get resolution for issues using just chat or email and miss the phone channel

Avantages

Simple and Easy to use, lots of channels.

Inconvénients

Lots of software issues and zero customer service. Would not recommend to anyone took days for them to respond to emails and phone calls when things went wrong which they frequently did. Beware.

Avantages

It takes the strain of managing the calendar - and in so doing keeps us on the level

Inconvénients

They have revised the boking system, and while it is very clever we find it also very confusing because the online instructions for use are complicated perhaps inevitable because it is so clever!

Avantages

Eviivo is very user friendly. I took the tutorial offered, and after watching that it wasn't that hard to initially set up.

Inconvénients

Once you are live some things are locked in and you need to get help if you want to change things up. But this is very easy to do. Someone is available on live chat to help you out.

Avantages

Nothing . I used webervations for years and had no choice to switch

Inconvénients

THey advertised that they could be channel manager and connect/sync my calender, pricing etc with booking.com, expedia and airb

I gat 97 % of my bookings from Exp and booking.com .

After 2 months they could not connect with expedia. They kept promising, said wait. Then . disappear with no response from even the Snt Customer rep I finally talked to.

What lost me about $10 000 in revenue was that while they were unsuccessfully trying and failing to sync/connect with expedia, expedia stopped listing my property- they said as long as I have a contract with eviivio, they could not sell my rooms- and now . signing a new contract with exp, getting rooms and inventory . listed is taking another 2 weeks. So half my bookings in peak season was gone- I have had 4 yrs with very few vacancies per year- now I have constant vacancies thanks to Eviivio .

I wish SOMEONE would post an alternative- I cannot afford the downtime of . a channel manager making promises and taking months to get going

Avantages

The Eviivo system has worked very well for our lodging property. The ease of setup and maintenance are great!

Inconvénients

Figuring out special features like packages.

Avantages

Easy to use, accountability, flexibility

Inconvénients

The software can be expensive, not all reports are used. Cost and commission charges

Avantages

Easy to use. Customer service generally helpful.

Inconvénients

When first joined through European group was supposed to have a tutorial for discount but they were always at 3 or 4 in morning. Very impratical. Still no follow-up to this complaint. Finally told I was to call London, Engl. Not likely.
Other item was transferring Excel info from your summary to mine. When I delete so many unneces columns I should be able to save so I don't have to reinvent wheel each time.
Finally, trying to figure out how to get larger font on summary sheets so can see customers name easier.

Avantages

Compared to similar solutions the eviivo suite is a very complete and well designed bit of software. There are fairly regular updates and improvements and the customer service and support is brilliant.

Inconvénients

The multi-property version needs a few tweeks, for example on one tab you can select a property move to another tab and it has a different property selected which can cause you to change details on the wrong one. Not a huge issue if you are paying attention but it has caught me out a couple times

Avantages

Outstanding help and ease of use snd I don’t have to use my brail

Inconvénients

Time taken and the length of time getting through

Avantages

Can be used anywhere. Keeps us compliant. Has more scope than we use at the moment. Gets regular updates to functions.

Inconvénients

Need to sort disaster recovery solutions a bit slicker. Can go dormant whilst using it from time to time.

Avantages

I became associated with this software when the previous software company REZOVATIONS sold to Eviivo. The transition was a bit bumpy at first but over time Eviivo has become enjoyable to use. It has a lot of capability with a lot of options. Customer service is sometimes right on with help, other times I struggle to get a solution or a satisfying answer to my question or concern. I would like to see an improvement to the the ability to send email confirmations and correspondence to our customers.

Inconvénients

I would like to see an improvement to the ability to send email confirmations and correspondence to our customers. It would be nice to be able to preview or edit the email before you send it to your customer. Some times it becomes this software makes it difficult to change the price of a room when you book it.

Alternatives envisagées 

roomMaster

Pourquoi choisir eviivo 

We really had no choice

Pourquoi passer à eviivo

It became to difficult to switch. I really liked Rezovations!!!

Avantages

Decent product, quite easy to use and decent customer service

Inconvénients

Limited on the payment/financial sid if using eviivo merchant account

Avantages

Ease of use backed up by professional and freindly support

Inconvénients

Cant think of any issues with this software. Very happy with it.

Avantages

I have used several software programs for booking reservations. I was looking for very specific characteristics. I was initially impressed that a "training" was required to fully review the software. It APPEARED to be very personal attention and their desire for maximum success.

Inconvénients

I could not review this software without signing up for a training. Like most others I breezed through the terms of the agreement in a hurry to get to see if this software would work for me. It turns out that by agreeing to the terms of agreement you are agreeing to being billed for 12 months for their service. Once I went through their training and saw the complete service and not having my followup questions answered I decided not to use this software. I was surprised to find that, despite not using their software for even one day, I am being charged for their services for 12 months. I emailed them and asked this to be corrected and to credit my payments due to not using their service and they refused. I let them know that I would do what I could to warn others of this little "trick" (who reads the small print? who would think that by going through the sign-up process, which happens all the time before seeing a product, in order to be introduced to their service they would charge for 12 months of service even though their services were never used?) So, beware. If you want to use this service they require that you go through a training to see what the service is but by agreeing to review their product via a training you are also agreeing to pay for a 12 month subscription. Secondly, the questions I had following the training were never answered. One email was "answered" (with a non-answer email) weeks later with an apology that they were SO busy.

Avantages

Ease of use. It integrated well with our website

Inconvénients

Don't like the way extras are added eg the choice between charging at point of sale of in advance. It's complex

Avantages

Detailed, relatively easy to learn. However, without the assistance of some of Eviivo's representatives, I would have been desperate. [SENSITIVE CONTENT HIDDEN] is totally incredible. She is kind, knowledgeable, patient, and ready to offer assistance. With her help I have been able to resolve several major issues regarding the eviivo set up. I am so happy I can turn to her for guidance. Thank you, [SENSITIVE CONTENT HIDDEN]!!!

Inconvénients

Tedious process of acquiring the potential guests addresses. But that, after almost two years, has been rectified.

Avantages

We are new to the software but so far the support has been great. The support team takes their time answering my questions.

Inconvénients

Nothing so far, I am working on getting the auto emails to go out like I like it but so far it is going OK

Avantages

Ease of use to set up room rates, season and events was good. Strong graphics of booking calendar are strong features of eviivo suite. Recent updates(more communication templates and automated cleaning buffers) due to COVID19 have been great.

Inconvénients

The basic suite doe not provide a mobile app. This capability is only available on higher-end packages and is an extra charge. In this day and age, the mobile app needs to be included in every suite configuration.

Avantages

User friendly, great customer service, clear and easy to handle

Inconvénients

Would welcome a bit more reports, sometimes very slow

Avantages

The software is easy to learn and use. It makes managing reservations from booking to check-out and payment stress free. Highly professional and accessible support team is always available.

Inconvénients

After the initial set up and implementation it has run smoothly and efficiently. It is easy to modify and add to.

Avantages

the price is the only good feature everything is garnish

Inconvénients

Everything else is awful, we had own a bed and breakfast for 30 years and this software is awful, we had a company that got bought in by eviivo so that’s how we ended it up with them. Prefer the previous software over this one.
9/10 I can’t even log in when using a Mac computer my setting are fine but I don’t think the software responds well to Mac systems
It easy to learn how to use but really slow and takes time for the data to show on the reports,
Doesn’t have any special features, I don’t use their cc processing other wise the charge a commission per reservation on top of their monthly fee

Avantages

Good reservation system for my own website with cost recovered with one stay as no commission is charged. Reasonably easy to use and keep up to date with reservations, etc. The block feature is excellent and we like the multi-function management of reservations and pricing. The seasonal feature provides for convenient management for given seasons of business.

Inconvénients

No personal contact. Unable to reach anyone by phone and no one ever returns phone calls / reported problems. The 'Chanel Manager' was a disaster, and completely screwed up our Expedia listing. So much so that we are no longer with Expedia. Expedia repeatedly blamed eviivo and eviivo blamed Expedia. We do not want nor will ever want the 'Chanel Manager'. Expedia said that eviivo caused our listing to be invalid and we would need to sign a new contract that was completely unacceptable. Hence we are no longer with Expedia.

Avantages

It is mostly similar in function to our old software, which was acquired by Eviivo.

Inconvénients

Our old software company was acquired by Eviivo, so we had no choice in the matter of switching to it. So far, customer service is very difficult to contact, although it is a bit better than it was the first few weeks we had it. There are glitches and interruptions in service. It frequently logs you out, with no option to do so less often. In fact, it is not customizable at all, and our confirmation letters, for instance, do not read as we'd like. Reports are difficult to obtain, and not being able to customize them, do not contain all the information we need to give housekeeping, etc. There is nowhere to record our extensive database of gift certificate numbers.

Avantages

Some of the staff were super friendly and some just wanted to "throw me under the bus" with my boss.

Inconvénients

Not explained well enough. PURE sales pitch! and I fell for it.

Avantages

Customers can book our hotel online and through 3rd parties pretty easily. It has been pretty stable over the years. Has some flexibility in packages, has a history feature for our customers. Changes can be made pretty quickly.

Inconvénients

We have had to jury rig the system so much over the years (due to fuctionality limitiations) that it is now like the winchester mansion. Talks to nothing and requires microsoft silverlite - I have been told this will change soon. The moblie application is awful. Slow, it does not like serval changes to happen in a short period of time.