SiteMinder

Hi there
We are so happy to hear you are enjoying your experience with SiteMinder. Reading this has made our day. Thank you for being our loyal customer for over a decade now and taking the time to leave positive feedback about how you find the system is easy to navigate. This is wonderful to read.

Don't forget, if you need help with anything, please jump on our 24/7 chat. One of our team will be more than happy to assist you.

Thanks!

Hi Caroline, thank you for taking the time to leave us a review! We are happy to hear that you find it easy to set different pricing and rates with SiteMinder. However, we will take your feedback on limited options due to restrictions on our respective teams to look into.

Again, thank you so much for leaving us a review. we read every single response and appreciate your time!

Best regards,
Ereena

Hi Karol,

We're truly sorry to hear about your frustrating experience with SiteMinder. Your feedback is extremely important to us, and we apologise for falling short of your expectations.

Please allow us the opportunity to make things right for you. If you could kindly share your details with us at [email protected], we are committed to addressing your concerns and finding a resolution that satisfies you. Additionally, if you could provide more details as I couldn't locate your name in our system, it would greatly assist us in resolving your issues effectively.

Once again, we apologise for any inconvenience caused and appreciate your patience as we work to improve our services.

Warm regards,
Ereena R.

Hi Don,

First of all, thank you letting us be part of your journey! And thank you for your thoughtful feedback.

We're so pleased to hear that you find our products user-friendly and time saving, and that you understand our passion for improving your service and customer experience everyday!

We are always looking feedback on how to improve so we'll be taking back your feedback to our product team. Thank you for taking the time to leave us your thoughts.

In the meantime, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US

We have more exciting updates coming in the meantime, so stay tuned and we hope that these improvements will make life easier for you, Don.

Please let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner!

All the best,

Misha

Hi Ines,

First of all, thank you so much for taking the time to leave us a review. We really appreciate your insightful feedback and always take your suggestions to heart. I'm sorry to hear that your experience with us didn't live up to our usual standards. Many of our 30,000 customers enjoy contacting us so to learn that this wasn't the case for you was disappointing.

I wanted to let you know that seasonal rate plans are a possibility for you listed under your "inventory" tab. Using the "bulk update" tool, you can apply a seasonal rate plan to a specific room according a predetermined date range of your choice. Once this is activated, the rate plan will automatically switch on/off according to the dates you have set.

Hopefully this helps you apply seasonal rate plans to The Set Hotels but please don't hesitate to reach out if you're still having trouble!

All the best,
Lauren

Hi Simon,
Thank you for your feedback. We appreciate your insights and apologise for any frustrations you've encountered. We're actively working on enhancing our platform's features and support services based on user input.

I'd love to assist you further. Could you please email me your details at [email protected]? Your satisfaction is important to us, and we're committed to addressing your concerns and improving your experience with SiteMinder.

Warm regards,
Ereena

Hi Darlene,

Thank you for your positive feedback on our customer support services. We're thrilled to hear that our team has been able to provide timely and respectful assistance whenever needed.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,
Ereena

Hi Zsolt,

Thank you for your review of our CHM software. We're glad you appreciate SiteMinder's advanced features and connectivity with various partners.

We understand your concerns about complexity and cost, especially for smaller properties. We're committed to improving accessibility and affordability for all users.

For pricing, we offer different packages based on property size. Please reach out to our support team to explore options that better suit your needs.

It's great to hear that SiteMinder's PMS connectivity has been beneficial for your operations. If you have more feedback or questions, feel free to contact me directly at [email protected] I'll be happy to connect you with the right person.

Thank you for choosing SiteMinder!

Regards,
Ereena

Hi Penny,

We sincerely apologise for the experience you've had with our platform. It's disheartening to hear that you've encountered such difficulties, especially with our customer service and functionality. We strive to provide a seamless and supportive experience for all our users, and it's clear that we've fallen short in your case.

We understand the frustration of not receiving timely responses and encountering issues with your account. Rest assured, we take your feedback seriously and are actively working to address these issues with our team. Improving our customer service and platform functionality is a top priority for us, and we're committed to resolving these issues as quickly as possible.

We would greatly appreciate the opportunity to make things right for you. Please reach out to me directly with your account details, and we'll do everything that we can to assist you promptly. Your satisfaction is important to us, and we're dedicated to restoring your trust.

Ereena R.

Hi Dave,

I run our customer success team here out of Sydney and was hoping to set up a call one of these evenings/your morning to understand your situation better.

By the way I just sent about 15-20 minutes going through your website, OTA setups, Google Places, social media channels, room descriptions / rates/ photos. You have an awesome pråçoperty and absolutely nailed how to use the products...very impressive.

Kindly let me know what morning this week works for you so I can better understand your needs and address them.

Thank you,
Mike
Customer Success

Hi Iheanyi,

Thank you for leaving us a review. We are happy to learn that you are no longer experiencing overbookings and getting a seamless experience. We will take your feedback on commissions and share with our resepective team. If you need anything in near future, don't hesitate to contact any of us.

Regards,
Ereena

Thanks for your feedback. As you know, we have been escalating your suggestions directly to our team and we worked through your requests and gave you answers (and where possible timeframes) for each one. This is something we don¿t do very often, however we felt it was important as you were passionate about the suggestions. We have also put you in contact with our customer success team who have always been there to support you and your property. I believe they have reached out to you again this week to follow up. We are working on invoices. However, due to varying global regulations, it¿s a big project. We do understand how important this is, but we want to develop this feature properly ensuring it complies with international requirements. Guest profiles are also in active development and again we know this is important to hoteliers. With this in mind, it's especially disappointing to hear your thoughts on our support and I hope our team can continue to help you.
Thanks - Clare @ SM.

Hi Mafalda

Thank you so much for leaving us a positive review. We are happy to hear that you prefer SiteMinder Channel Manager after using many other channel managers in the market. We are delighted to hear that you find it easy and intuitive. Regarding yield rules and percentage of total sold rooms, we have logged this as feedback and have shared it with the respective team to be considered in future updates and enhancement. Meanwhile, we are here 24/7 via our chat if you need us. Whenever you need us, you can reach out to us via live chat, where our team of professionals is always happy to help.

Thanks!

Hi Christina,

Thank you for your great feedback.

We are thrilled that you have had such a positive experience with our suite of products.

It's exciting to hear that our website builder, Canvas has improved your hotel's website as it is such an important channel for any hotel.

Thanks again and please let us know if we can be of any assistance.

Thanks,
The team @ SiteMinder

Hi Fatima,

Thanks so much for taking time out to review us! We are thrilled to hear that you've gotten such great results using our products. We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. Let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile :)

Thanks,
Misha

Hi Esmeralda,

We are sorry to hear about your experience and want to come to a solution about how we can do SiteMinder work for you. For us to help you, would you be able to write us your email? I can escalate your experience on the sign-in process, and someone from our team shall be in touch with you soon. We are here to support hoteliers and property owners. We aim to provide you with a user-friendly experience and better control over your marketing and distribution strategy, plus more time to delight your guests.

Let me know if there's anything I can assist you with; thank you!

Best regards,
Ereena R.

Hi Marlieke
Thank you for your great review! We know you have a lot going on in your day, so we appreciate the time you took to let us know about your positive experience around how easy the Channel Manager is and the service you have received. A unique and positive experience is what we aim for here at SiteMinder.

Anytime you need us, we are here 24/7 via our chat. Whenever you need us, you can reach out to us via live chat, where our team of professionals is always happy to help.

Hi Juanjo,

We really appreciate your time sharing your feedback with us. Thanks for your suggestion. We are always looking for ways to innovate and give our customers the best possible experience and our support team are always willing to help if you have any questions.

I have passed along your suggestion to our product team for further consideration, and we will let you know of any future enhancements.

Thanks for trusting us to be your partner, Juanjo. We look forward to continuing to work with you.

Warmest, Jessica

Hi Dick,

Thank you for taking the time to leave us a review! We are happy to hear that you find our product easy and intuitive. We are sorry to hear about your experience with covid challenges and want to come to a solution about how we can make SiteMinder work for you. We are here to support hoteliers and property owners and our aim is to provide you with a user-friendly experience! One of our team will be in contact asap to support you.

Best,
Ereena

Hi Jerod,
Thank you for taking time out of your busy day to lease us a review. We are happy to learn that you find SiteMinder user-friendly. Most importantly, you feel secure using the SiteMinder product for its high level of security.

If you find something is not working how it should or how you would like, please don't hesitate to reach out to us via our 24/7 chat, and one of our team will be able to help you.

Thanks

Hi Isabell,

First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates which you can check out on the SiteMinder Release page here:

https://help.siteminder.com/s/Releases?language=en_US

It's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. If there is anything else we can do to improve your experience please let us know.

It's fabulous customers like you that make what we do so worthwhile. Thank you.

Best,

Misha

Hi Viviana,

Thank you so much for taking the time to share your feedback with us!. We really appreciate and hope to keep improving your experience. Please, feel free to reach out to our support team at anytime. We have chat support available 24/7 and it's usually really fast to get in touch with us that way.

Thanks again for your support and partnership with us!

Warmest, Jessica

Hi Wendy,

Thank you for your feedback.

We are sorry to hear that you have had this experience. Your feedback has been passed onto our customer success team as well as management who will investigate the matter further.

Thanks again for taking the time to submit your feedback.

The team @ SiteMinder

Hi Maureen,

Thank you for your feedback, we are constantly trying to improve our product experience for our customers and this feedback is very valuable.

I have spoken with our product team for TheBookingButton and they have informed me that they are currently reviewing the design and user-flow and will be leveraging user feedback and user testing to validate and improve.

Again, thank you for taking the time to give us your feedback.

If you have any further questions please do let me know.

Kaitlyn @ SiteMinder

Hi Julian,

Thank you so much for your time leaving a review for us. We are so glad to hear you find our system intuitive and user-friendly. We appreciate your feedback. It really help us understand your needs. Please, don't hesitate to get in touch with our support team via chat at anytime. Our team of experts will be more than happy to help you further with the integration and anything else you may need.

Thanks for your partnership with us!
Warmest. Jessica