eviivo

Avantages

Easy to use calendar, shows full month and color coding is helpful.

Inconvénients

Customer support is terrible. They stopped using phone support and announced chat support only. The problem is chat support does not have the authority to fix anything.

Avantages

In general relatively easy to use and stable. No serious problem so far which is the basis for this type of product

Inconvénients

- Sometimes a bit sow- I requested an alternative way of displaying the availability on the web but so far no response - messages to customers could a little bit more modern and flexible (pictures, titles...)

Avantages

Ease of use and brilliant online and telephone support

Inconvénients

Some features removed from early version

Avantages

Very fast very good most helpful staff

Inconvénients

Very nice very quick very happy staff and helpful

Avantages

Very easy to use. You can use it in any computer with internet. Easy to find reservations, cancellations, etc.

Inconvénients

Very slow customer service. They don't answer fast when you have the problem and need to solve it in that moment. They don't have live chat. The beta version has many mistakes, like over bookings. The mobile version is not very friendly, very small, not really for smartphones.

Avantages

It looks impressive but is severely lacking.

Inconvénients

Lack of financial reports. Due to workarounds to get this software to work so we can actually operate, the financial reports are very inaccurate. I have been unable to prepare financial reports for my board of directors and the CRA. The latest news was we will have to print all of out transactions for the last 6 months and prepare our financial reports. This will probably take a month for one person to do. Between this extra cost for labour and time spent on hold and talking with the help desk almost daily, sometimes twice a day the extra costs to use this software is huge. I was told the transition from Resovation which Eviivo acquired would be "seemless". I didn't see that one coming and I dout Eviivo did either.

Avantages

It has all the elements I need. I've beed using Eviivo for the last 5 years.

Inconvénients

I find creating rates rate, but I'm not good on programs.

Avantages

Nothing, absolutely the worst support I have experienced in my 35 years of hospitality industry. We have literally been left in the dark and there is no support whatsoever.

Inconvénients

They are completely incompetent. NON existent support. No one answers emails, no one is available on the Chat support... ever, not one query or plea for help answered since going live (by the way we were switched live with no warning)

Avantages

Ease of use with OTAs, ease of use for front desk personnel, mobility of use for working out of the office

Inconvénients

Used to be difficult to remove OTA reservations that changed or cancelled, they have since made it easier to contact them for removal

Avantages

Set up and general usage. The way we show on third party booking sites.

Inconvénients

Lack of direct customer support on Sundays, and the limited availability of support on Saturdays. We are a bed and breakfast and the weekends are our busiest times. Having support to resolve issues would be very helpfull.

Avantages

This program updates the calendars of all the on line booking agents (OTAs) that I use along with my own web site. It is like having a staff member.

Inconvénients

I thought it would drive more direct bookings but the majority of my bookings have been through the OTAs

Avantages

I really appreciate a lot of things. 1. I like that I can print invoices. The last system I used did not have that feature. I had to create my own. 2. I like the Diary. It is much more useful and easier to use than what I was using before. 3. The customer service people have always been helpful and very informative every time I call.

Inconvénients

1. It was a lot harder and more tedious to set up than the last one I was using. 2. It does not require my guest's to provide a full address when they book.

Avantages

Being able to ring for help when I need to change things.

Inconvénients

The problem I have is if I want to change something once a year I’ve forgotten what I did from one year to the next it’s important to be able to ring to speak to someone to help me with that

Avantages

Manage my reservations avoiding overbookings.

Inconvénients

The overall interface. Not so intuitive.

Avantages

Email tracking with guests. Connection with OTA's, although this was not working well in the beginning.

Inconvénients

It is very cumbersome. Some tasks that took 1 step in Rezovation take 2-3 steps. You cannot change rates easily in an individual multi night reservation, it does an average. All guest information should be on one page when inputting a reservation. You have to click on the address drop down. Close out for OTA's is difficult since you have to do each weekend separately. Cannot customize room descriptions.

Avantages

Eviivo was so easy to integrate with our practices and it changed the way we work for the better. More direct contact with the clients reserving, no more errors or double booking, super easy integration with our website.

Inconvénients

I do not see anything negative about your software. It is just great and easy to use.

Avantages

It is a very capable software package with very good on-line support and good off-line self-learning modules. Visually it is excellent.

Inconvénients

Eviivo's own merchant service is appalling in that the money is received from 4 to 8 weeks after it has been charged. In this day and age there is no real justification for such a delay, and it causes significant cash flow issues to small businesses like mine.

Avantages

So easy to navigate and use. It captures all relevant information from the online travel agents and puts it in one user friendly space.

Inconvénients

There is nothing to dislike with this software system.

Avantages

My online diary is very easy to use. All OTAs can be opted in.

Inconvénients

Sometimes I prefer to talk to a member of the team about something I may not be sure about, rather than use the chatline.

Avantages

I've liked nothing, literally nothing at all about the software

Inconvénients

Totally unacceptable customer support. I've tried to write them emails, called all their public phones but didn't receive any answer for two weeks.

Avantages

Xotelia is very easy to use and it gives us a good overview of daily arrivals and departures, as well as of the latest bookings. It is also easy to make a manual reservation.

Inconvénients

When we need to change a booking, we must first cancel the entire booking and thereafter make a new booking. In this process we are always afraid that someone else for a minute or so can reserve the room we are on our way to reserve. But that is perhaps not the case?

Avantages

Easy to use with the help from Eviivo and help line chat

Inconvénients

Nothing on the dislike side except the wat on the line when busy

Avantages

When I first signed up with eviivo suite I found that is was rather difficult to understand and get comfortable with it. This was because it offered so many more options and features than my previous software (Resovation). I am now very satisfied with it and enjoy using it. Whenever I am stumped on how to do something, there is always someone on the help desk that sets me straight. It has been a wonderful experience.

Inconvénients

As I said above, it was a lot to learn during startup.

Avantages

The Eviivo suite provides a privately run B&B or hotel with everything required to get online, manage bookings and communicate with customers. It is wonderful to only deal with one provider in order to have a presence on every website that matters in the hospitality business

Inconvénients

Nothing. The functionality provides everything I need.

Avantages

Nothing that I can think of. Software is not refined nor user-friendly. It is full of bugs and technical glitches causing over or double bookings.

Inconvénients

Over or double bookings due to their technical glitches - that are left unresolved, ruining my client-channel relationships.

Customer support - aggressive and unprofessional. Communication was not clear from the very beginning on the software functionalities and most importantly limitations. (maybe I was unlucky with some of the sales agents).

Mobile application simply does not work as intended, and is full of bugs.

Avantages

There are some very useful options with eviivo. Connecting to Otas is easy, and being able to set up different seasonal pricing without having to go in and change.

Inconvénients

Absolutely no customer service. In the process of going from rezo to eviivo and connecting to the otas through eviivo and not bedandbreakfast.com, I received a reservation. It was lost in transition. I could never get an answer from eviivo. I emailed, tried their online chat, sat for an hour waiting for someone to come on to no avail. Yes it was during their listed hours. I have had them now 2 months, still haven't received any ota payments. Again emailed, have waited for chat. Finally called the only number available and they cant help with that, it accounting. No one from accounting says there. They would call me back. I'm still waiting!!

Avantages

Die Arbeit mit der Software ist super in der Handhabung. Im Dashboard sind alle einzelnen Positionen aufgeführt. Alles für eine reibungslose Arbeit.

Inconvénients

Fällt uns nichts ein. Es ist alles von Seiten der Software gut durchdacht.

Avantages

Xotelia it easy to use and provide some interesting features though not always working. I cannot really say I like something about Xotelia. Indeed, as soon as it was possible, I decided to switch to another channel manager offering, for the same price, a better and more reliable service.

Inconvénients

Pour quality, does not fulfil the featured characteristics, continuous bug causing overbookings, credit card data missing, lagging behind retrieving bookings from the channels.
All suddenly they transformed the customer care service phone number to a premium rate number (0.20 euros a minute). Apart from the good will of a single operator, general support is poor, ineffective and slow. Commercial support service it is even worst.

Avantages

Easy to use, simple to modify, cancel etc.

Inconvénients

booking channel isn't well integrated, any changes you want to do from suite level don't really apply to booking channel. Have this issue from very beginning, long waiting time for fixtures and identifying the problems

Avantages

integration was definitely easy the staff are great
extremmely helpful. from the phone to
on line chat

Inconvénients

absolutely nothing i get help if i can't manage great

Avantages

I like the Customer Support very much. I have always had my questions answered promptly and issues resolved promptly. The Software is easy to use once you get the hang of it.

Inconvénients

It does take a little bit to set up and to understand the software, but once you get it set up, it is easy to use.

Avantages

It is very easy to use, double bookings don't happen.

Inconvénients

Eviivo is constantly improving but every time there are major changes done, some of my original setting get messed up. Technical part of the software needs a lot of work. Few features like adding events could really make a big difference.

Avantages

Not much at all really. It was quite complicated to learn. There seems to be several places where the user can add rates, but sometimes it doesn't display properly because it should have been done somewhere else. it didn't make sense.

Inconvénients

Some of the user interfaces were not very user friendly and there seemed to be several places where you could do the same thing.

Avantages

While pricing seemed attractive they could not deliver leaving me and numerous others without service.

Inconvénients

All of us on Webervations and RexOvations were forced to convert to Eviivo. They closed our booking engines without providing ample support for converting us to the new system leaving numerous and maybe hundreds of lodging sites with no online booking presence. We are talking about thousands of dollars in losses.

Avantages

Il sistema è davvero efficiente e di facile uso!
Consiglio a tutti di acquistarlo poichè è un ottimo channel manager.
Il prezzo è adeguato alle prestazioni del prodotto.
Il servizio clienti e l'ufficio di configurazione sono impeccabili.

Inconvénients

Ogni tanto non sincronizza i numeri di telefono sui report

Avantages

The diary is straightforward and easily accessible.

Inconvénients

I found the previous rate changing process a bit clunky.I think it has now improved.

Avantages

It's easy to use and they're is almost always support available to help with when any queries arise

Inconvénients

Nothing at all it is all good fantastic and super great

Avantages

The immediate update of all the internet channel. This help to overpass over bookings problems.

Inconvénients

Some channel still waiting for evoluation, like the link with Hotelbeds.

Avantages

Easy to use for this old gal. There were many things in the system that I did not use. I had a little inn, but I liked the parts I used.

Inconvénients

Seriously nothing. I was pleased with all of it.

Avantages

Great system, very user friendly. good diary system. easy to take payments. Easy to iupdate with special offers

Inconvénients

No real issues with the system. The initial training was good but until you use the system yourself and explore you cannot learn it thoroughly

Avantages

That it is a Month to Month contract and I can leave.

Inconvénients

ZERO Customer Service - Laughable that they say Chat and Email Customer Service - Never available - Chat closed or backed way up. Couldn't answer question when finally reached - Totally infuriating

Avantages

Übersichtlich der Buchungsmaske, Funktionen zur aus Wahl, Benutzerfreundlich

Inconvénients

zu Umfangreich daher etwas schwierig zu Nutzen für nicht PC Kenner.
Auch die vorgegebenen Hilfefragen geben meist nicht die richtige Hilfestellung so das man immer Chatten muss.

Avantages

My enquiry was handled superbly
He understood my requirements and sorted it out promptly

Inconvénients

phone wait time - also the 'chat' always takes ages - when youleave an enquiry sometimes you never hear from them again

Avantages

East to use, live chat is very useful and helpful

Inconvénients

There is not many cons about software in general

Avantages

Ease of use and the functionality of the Diary.

Inconvénients

I would like some additional seminars on the use of some of the reports that I can access.

Avantages

i purchased a functioning bnb that utilized this system, and the transfer of ownership has been made easy by eviivo and their fantastic customer support. we started using it with mobile already in place, but the mobile is great-other than must go to eviivo suite to process payments.

Inconvénients

no real complaints other than having to have eviivo suite to process payments.

Avantages

It was very easy to use even if I did not get any training it was my staff that got it but when I was playing around with it. It was very user friendly.

Inconvénients

if two persons is inside at the sametime one can get kicked out

Avantages

It's user friendly and good money for the value. It's advancing very rapidly and constantly evolving.

Avantages

Simple to operate and keep all my bookings in one place never had a double booking with eviivo. Eviivo was my first point of contact back in 2012 and I have used the suite to both manage my bookings as well as my website

Inconvénients

Only niggle is not being able to simply move a close out - have to delete it then re close out. Sadly its a shame that there is an ongoing monthly charge even if no bookings have come through but this has been evened out with no charges on direct online bookings

Avantages

Nice website to make you sign up. It's able to connect to many channels.

Inconvénients

Customer service is really poor. It doesn't have user management feature. You need to contact customer service.