Kangaroo

Avantages

The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.

Inconvénients

Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.

Avantages

I love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!

Inconvénients

My major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.

Alternatives envisagées 

QuickBooks Desktop

Pourquoi choisir Kangaroo 

I was using the rewards from QuickBooks POS and they weren't really that customizable. They had a generic rewards where they granted some set dollars/points to customers when they hit a spending limit. It didn't make it fun or enjoyable for my customers or for me to promote loyalty to my brand when they can be buying elsewhere.

Avantages

The biggest advantage is that it is fully integrated with Lightspeed POS and E-comm. So, it helps us to create a seamless customer experience. The basic features, such as tracking customer purchase history in analytics and being able to send offers to all of the customers, works at least as well as other loyalty programs.

Inconvénients

A lot of the additional features promised, such as being able to do targeted campaigns based on purchase history and promotions based on category, don't work as promised. The software doesn't capture the information necessary to do targeted campaigns. And, when you try to do a promotion based on a category, you can't select the category from Lightspeed. You have to tag all of the products, which is a lot of extra work.

Avantages

I chose Kangaroo Rewards to power our loyalty program because I can create custom rewards and offers, target and market via SMS text and email to my customer database all in one platform. The custom app that they built for me, enables my customers to make a reservation, order online, refer friends, view our menu, browse offers and promotions, market events with custom banners and, track their progress. It's professional and the QR code, let's customers scan in really quickly.

Inconvénients

It's a strong program with a lot of options, so there's a bit of a learning curve. Their support team is really great and I had my team trained up in 1hr.

Avantages

No app is required! This is huge to customers and has encouraged many people to join it. I like that it is based on phone number as well because I think that is easier for people to remember than an email. I love the features with the text/email blast options.

Inconvénients

We have been integrating this into our new point of sale system from our old point of sale. We've run into some issues with points/settings not correctly transferring over. I also wish there was a more efficient way to show points on the receipt- right now points are only shown if you replace the notes section in the point of sale. This is more of an integration issue that I hope can be worked out.

Avantages

Kangaroo rewards has given us the ability to keep in constant contact with our customers. Features such as the referral program, draw option, reminders, and scheduled messaging has been a valuable part of our growth. Kangaroo easily and seamlessly integrates with our Lightspeed POS platform.

Inconvénients

The only issue I have had with kangaroo is the need to have images for rewards and draws that are only for internal use.
It hasn’t affected our satisfaction at all.

Avantages

Kangaroo Rewards helps you better retain your customer base, it tracks rewards and helps you engage with customers that haven't shopped in a while.

Inconvénients

It was a little hard for some of our staff to get the hang of -- we eventually decided to go with another rewards program due to ease of learning and use.

Avantages

I like how easy it was to set up the rewards and get customers to use the app to check in and earn points. We're very busy and the QR code really speeds up the process. Now that our email and text marketing is all in one, it's very fast to set up a campaign and get it sent out.

Inconvénients

Everything works exactly as promised. I have nothing negative to say.

Avantages

Firstly it linked with our POS which was a big plus for us and although this has nothing to do with the actual program, the customer attention for onboarding and setup was great. There are so many options for how guests can be rewarded that you almost get lost, but this allows you to specialize days, weeks, a certain time and so forth allowing for a very customizable service.

Inconvénients

My biggest concern is the sign-in page for the customer. It is a little too basic for my liking and doesn't properly resize for the screen used. I wish it looked more like a web app that a webpage.

Avantages

It is easy to use, easy to reach customers. I am only using basic as of right now, however, [SENSITIVE CONTENT] has mentioned the other ideas that use could use and we will be using.

Inconvénients

My employees could enter new customers and look at existing customers and their points, rewards and keep them inform of future events.

Avantages

Ease of use
Number of features
Integrates with Lightspeed
Customer support is great

Inconvénients

Tablet version is buggy
Wish it would allow you to edit offers when using them in marketing emails.

Avantages

- Very easy and intuitive for the staff to use at the sales counter.
- They are integrated with Lightspeed Retail.
- The development team is very receptive to suggestions and feedback.
- We have the ability to have "automatic" discounts and offers for our loyalty members, and the staff don't have to think about it or remember them!
- We can send marketing through Kangaroo, which has the potential to eliminate our current email marketing provider
- The price is fair

Inconvénients

- They don't have full access to Lightspeed's API, so there are limitations on the offers that we can offer to our customers automatically. The program has so many offers available, but they can't integrate into Lightspeed yet.
- We aren't able to show the customer's current points balance on the sales screen yet (because doing so overwrites the customer's notes)
- The user interface in the admin portal is slow(ish) to respond
- When updating points balances, there isn't a way to note the reason

Avantages

It integrates with Lightspeed and I needed a rewards program & a way to communicate with my customers

Inconvénients

I feel it is rather expensive, partly because I don't have time to set up and use all of the features I'm paying for. I think the Lightspeed app is expensive also but I need something to run my business effectively and these apps work well together

Avantages

I run a small scale business but we have fantastic profits and a lot of repeat customers, and Kangaroo was able to help me develop my own rewards program for my loyal & dedicated customers/clients. Kangaroo was very easy to learn and to navigate, which reduced the time it took to be able to achieve the rewards system that I wanted to great. When you're running a business with a close-knit team but have high production demands, time is very important, and I praise Kangaroo for helping me develop my rewards system without forcing me into spending too much time trying to learn how to navigate the software.

Inconvénients

I don't have any cons; I still use Kangaroo on my site!

Avantages

Easy to use, easy to train employees to navigate and log customer points.

Inconvénients

It's a two step process with input into our POS. It would be nice if it could be integrated.

Avantages

I like that I can set up campaigns to get deals and specials out to our customers. I can also provide drawings, contests, etc in the stores from this program.

Inconvénients

There always seems to be a glitch or two in the system. I also would like to see more features available so that I can utilize it in other ways. I do make suggestions all the time so I hope they don't go into the void when I do. I have seen one of my suggestions come to pass on the program.

Avantages

Kangaroo rewards is fairly easy to use. Layout is clear and ads are not overpowering.

Inconvénients

With frequent updates on one of our tablets we need to go directly into play store and click update manually, it doesn't do it itself. Sometimes system freezes.

Avantages

Easy to setup
UX is straightforward
affordable

Inconvénients

Design of the UX
How it needs to be administered using the tablet and not on the PC
Backend isn't as straightforward as I would like - newsletters aren't user friendly

Avantages

I love the unique features that Kangaroo offers to retarget existing customers and how they are all built into one platform! It's so much more than just a points based system. Having the ability to tag customers and segment them for marketing is worth every penny!

Inconvénients

There are a few features I wish were more customizable to our brand and I wish customers could be set to a certain tier level on a case by case basis, without having to do that for all of your customers. We have several thousand customers enrolled in our loyalty program so it's unfeasible.

Avantages

Very good to stay connected to your customer base.

Inconvénients

This highlights Kangaroo Rewards more than the Store

Avantages

Ease of use on the front end and daily input of guest purchases

Inconvénients

Set up....issues with uploading existing members from a previous program.

Avantages

Really like the ease of use and intuitiveness of the interface.

Inconvénients

Wish there was a way to bulk edit customer consent.

Avantages

My customers likes the rewards program , because they feel like they earn some things back from all the business they give us .

Inconvénients

I'm very happy with the software so far.

Avantages

The ability to send text messages to customers direct.

Inconvénients

Cost of the program plus adding in texting costs runs high.

Avantages

Kangaroo has the amount of customization we were looking for from a loyalty, promotion, and marketing package. We have used other loyalty programs and for a similar cost we were able to transfer to Kangaroo successfully and our customers love it.

Inconvénients

There was a bit of a learning curve, but after our employees learned how Kangaroo was integrated into our POS system they love it.

Avantages

The software is very easy to use for the consumer at the store register and makes onboarding more likely. The support team has been very good so far.

Inconvénients

There are some bugs in the mobile apps that are being fixed.

Avantages

There was nothing that stood out about this software

Inconvénients

not user friendly. Did not work as promised. Did not get the customer service I needed

Avantages

Customer support and personalized reward program! The technical team is always accessible to support our needs and concerns.

Inconvénients

We had to translate in French certain sections of the program.

Avantages

Easy to use at the point of sale.
Easy to adapt to my garden business.
Exceptional Customer Service, making the transition from system to theirs amazing.

Inconvénients

That it cost more to link it to an app for specific business.

Avantages

I recently made the switch from using a loyalty card and hole punch to Kangaroo and my customers love it. I have seen an increase in sales and its super easy to use.

Inconvénients

I would say explaining the switch to customers was the hardest part however they got it pretty quick.

Avantages

I (and our customers) love the ability to earn points, redeem rewards, and save extra money on their purchases.

Inconvénients

I wish the app was a little easier to navigate.

Avantages

easy interface

Inconvénients

sizing of graphics and images are limited

Avantages

Ease of use
Start (test) small and expand
Flexible pricing options
Good onboarding process

Inconvénients

Still in the initial phase and yet to identify cons

Avantages

The Fact that i can use this software at home and at my job on vacation.

Inconvénients

They need more people using this software. I feel as though its not talked about.And when i ask people if they know the kangaroo software they say "what software?"

Avantages

It's a product very easy to use and share with others

Inconvénients

That some features are for premium access only

Avantages

It is easy to use and set up a campaign for customers. It is easily integrated into my POS and I can redeem my clients rewards points with an ease.

Inconvénients

It can take a while to set up a campaign and I need to remind myself to do one consistently

Avantages

Ease of operation
Options available in the setup.
Giftcard and alacarte option.
Pricing

Inconvénients

None

Avantages

that my customers are very happy and that i have more sales

Inconvénients

nothing so far I am very satisfied at the moment I do not use it much but that will certainly change in the future

Avantages

That it's easy to use .