Kangaroo

Avantages

Versatility, simplicity, customer service. Everything we need from a loyalty program

Inconvénients

We are not able to merge accounts ourselves

Avantages

Easy way to add points to customer accounts

Inconvénients

Cost is a bit high especially for a new company.

Avantages

I would like to express my sincere gratitude to [sensitive content hidden], and the entire team for their unwavering support and professionalism. They not only identified the strengths of my startup business and were always willing to assist me in areas where I needed improvement throughout the program installation . Their guidance was clear, and their commitment to supporting me was evident, as they followed up with me consistently throughout the entire process.

Inconvénients

There is currently no B2B loyalty program in place, despite it being a key focus for my small business.

Avantages

We switched from Fivestars as we are expanding to e-commerce and needed a provider that could work with us due to being in a regulated industry. We like that we can do targeted marketing based on behaviors , recent purchases, visits interests, tiers, etc. These metrics are important to understand your customers. Kangaroo customer service has been great about finding a solution when we encounter limitations within our industry or software integrations. There is an integration with Klaviyo as well, so that is nice to have. We got this software because it integrates with Lightspeed POS as well.

Inconvénients

I hope the developers can allow us to manually export our own customers lists via a filter/csv download in the future instead of the user needing to rely on Kangaroo each time. I would recommend Kangaroo using an unlimited email system, up to 10,000 emails or a similar system and build that into their contract instead of the credit system, as emails don't cost the same as SMS texts. Most providers are using the credit system and this would set them apart.

Avantages

Kangaroo was the only solution that we found to integrate our POS (Lightspeed Retail) with our E-Commerce store (Shopify). It was relatively easy to set up and their team is super responsive whenever there are any issues.

Inconvénients

I wish there was better reporting capabilities, but i see that the kangaroo team keeps adding more reports and features which is great. Additionally i wish that some of the options for setting up promotions were a bit easier to navigate (i.e. selecting promotions by brand instead of just product and category) but overall i am able to achieve what i need to do on this program.

Avantages

Kangaroo Rewards makes it incredibly easy to manage our clients' loyalty points, handle points redemption and rewards seamlessly. The platform is very user-friendly, and our clients love the rewards system. It has been a great way to strengthen client relationships and encourage repeat visits.

Inconvénients

Overall, the platform is excellent, but we feel there’s room for improvement in a few areas. More customization options for reporting would allow us to better analyze customer trends. Additionally, navigating the system to find specific information or resolve minor issues can sometimes be a bit cumbersome, though their responsive customer support quickly resolves any concerns. We’d also love to see more flexibility in customizing the website widget interface plugin to better align with our clinic’s branding.

Avantages

The overall transition has gone smoother than I expected. I like that the program integrates with Shopify POS. The staff feels it is easier to use and there are fewer steps than FiveStars. Customer support has been available and checked in multiple times to ensure the transition was working. Our customers like that they don't have to enter their information. It's easier for them.

Inconvénients

The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers. The auto marketing campaign does not have wording setup and the offer expiration is not able to convert to the actual dates it expired.

Avantages

Friendly, knowledgeable, and quick customer service

Inconvénients

Not being able to purchase email credits on my own without having to chat with customer service though I am told this is a provider issue and not something within the control of Kangaroo so it is not an actual issue with Kangaroo as a company.

Avantages

I like the versatility of the software and the ability to tailor the rewards program to our company's needs.

Inconvénients

intermittent freezing of the software, forcing us to reset or reload app.

Avantages

I primarily use it on my website to offer reward points to my clients, and it's been a game-changer. The app is easy to integrate and makes managing customer loyalty simple and effective. My clients love the rewards system, and I've noticed an increase in engagement since implementing it. The user interface is intuitive, and the app performs smoothly.

Inconvénients

Nothing Nothing Nothing Nothing Nothing Nothing

Avantages

It seamlessly syncs back with Lightspeed Retail and eCom. There are loads of ways to create campaigns for email or SMS and then segment your customers in a campaign by dates, spend, tags, points, purchase history... lots of options!!! And the auto-campaign features are excellent- set up a campaign and make it automated. They have some out of the box, like birthday greetings. These can be attached to campaign that offer discounts or other promos so help to keep you Top of Mind. Kangaroo has helped us initiate and manage our Rewards Club and stay in touch with custoemrs.

Inconvénients

It's not always intuitive to use. Kangaroo did a UI revamp but to me the older portal which is still accessible is more intuitive. The reporting needs some work such that campaign result metrics can be more easily compared for performance. You'll have to purchase SMS credits and these expire at month end. So you have to plan your campaign spend via SMS.

Avantages

Ease of use and extraordinary customer service. Being able to utilize our own devices. Personalization geared toward our organization.

Inconvénients

There was truly nothing about Kangaroo that we did not like.

Avantages

I liked the easiness of use and great customer service

Inconvénients

I think it needs more integrations like with Hubspot and a bit more personalization on the signup forms like dropdowns

Alternatives envisagées 

Referral Factory

Pourquoi passer à Kangaroo

White label app, API and it was more cutomizable

Avantages

Kangaroo has a lot of features - some of which as new customers we are still scratching the surface on. The customer support as we began implementing the product has been great, especially with [sensitive content hidden].

Inconvénients

It is expensive. However if the product delivers what we need, it will be worth it.

Avantages

Not only was it the functionality of Kangaroo that made this relationship a success, but also their amazing customer service. We worked with Janice and she was incredibly helpful, available, and knowledgable at all times. Live Chat and the entire customer service team made this integration seamless for us.

Inconvénients

Not much to say about things we liked the least. The only issues we ran into were design customization as it relates to branding. Definitely room for improvement but not a deal breaker.

Avantages

Easy to navigate and integrate into POS and website. Customer service and support are fast and professional with a dedicated team.

Inconvénients

Feature requests for future updates: Individual account login by retail location (Admin and Manager level permissions). CSV customer export. Ability to use customer-facing tablet for program signup as well as POS checkout. Sorting options in Customer Dashboard.

Avantages

The customer service is our favorite part without a doubt! [sensitive content hidden] is the most helpful and patient team member in Kangaroo as well as every team member we have dealt with! They are all awesome! [sensitive content hidden] always listens to our needs and answers our questions in a timely and clear manner. He has been there to help us every step of the way.

Inconvénients

From the time we began our journey through today, there is still not a con for us.

Avantages

Great customer support [sensitive content hidden] and follow up!! Also the platform is very user friendly

Inconvénients

I would have a little bit more flexibility in customizing some options to our branding.

Avantages

The customer facing app is something that is great for making immediate contact with key clients. The U.I. is also perfect as it easy and digestible for both the client and ourselves.

Inconvénients

It was a bit challenging to first grasp all the different features and what their specific function and value add would be. After chatting with [sensitive content hidden] it became much clearer just how powerful the Kangaroo system could be.

Avantages

SMS messages for marketing and the Loyalty integration into Lightspeed has really helped keep our customers in one place for communication. Sales and Support is amazing. [sensitive content hidden] has helped me more times than I can count!

Inconvénients

With the introduction of eCommerce and the ever changing technology involved to integrate etc, there are some improvements that Kangaroo can do to make this product change from good to great. I love the support staff, they all really are the best but on the back end, it seems like they cannot implement things fast enough and there are a lot of small user friendly type changes that need to be made.

Avantages

The customer support is excellent and I love the integration with Lightspeed.

Inconvénients

The email platform could use some work to make it a little easier to build emails.

Avantages

Firstly, I absolutely loved working with the Team. From the initial introductory meetings to the onboarding process, Kangaroo Team was on top of everything. Team was diligent, dedicated to providing us with all the functions necessary, and very efficient. Secondly the setup process was smooth and quick.

Inconvénients

As a small business, this was a costly investment.

Avantages

Ease and professionalism of support received from [sensitive content hidden].

Always available and helpful.

Inconvénients

None as yet. Haven't had any negative experiences

Avantages

Fast, efficient setup, questions answered promptly, support issues taken care of without having to contact multiple times.

Inconvénients

I wish it was more affordable, but as the saying goes, you get what you pay for.

Alternatives envisagées 

Lightspeed Retail

Pourquoi choisir Kangaroo 

We evaluated a few options before making a decision. Kangaroo offered the most robust system we could find, but was not overwhelming for a person who was not familiar with setting up a loyalty program.

Logiciel antérieur 

Lightspeed Retail

Pourquoi passer à Kangaroo

More robust and offered the features we needed.

Avantages

Quick Support
Native Support for Arabic Language
Features Availability
User friendliness

Inconvénients

nothing to dislike. Pretty good experience so far

Avantages

Kangaroo Company stands out as an exceptional workplace where the dedication of its employees is truly commendable. The team consistently goes above and beyond, ensuring that every request is promptly addressed and assistance is readily available whenever needed. Their commitment to thorough follow-ups reflects a genuine concern for the well-being of their employees. Moreover, the company's commitment to continuous learning is evident in their willingness to provide comprehensive training, tailoring it to individual needs and allowing ample time for skill development. The culture of offering insightful advice for the betterment of the restaurant demonstrates not only their professionalism but also their genuine interest in the success of both employees and the establishment they serve.

Inconvénients

No issues with Kangaroo Company; all good!

Avantages

Easy to use, has lots of cool features that are very beneficial for our business

Inconvénients

Not much. To be honest their support team is highly efficient and answer all our needs straight away

Avantages

The best part about Kangaroo Rewards is the incredible support they provide. [sensitive content hidden], in particular, is amazing, he’s always there to help, no matter the time. Even on a Saturday, when it was his day off, he made sure we got the assistance we needed. The entire team is very responsive and reliable, which makes using the program a pleasure.

Inconvénients

Honestly, there’s nothing major to complain about. If I had to nitpick, it would be that sometimes there’s a small learning curve when getting started, but their team is always there to guide you through it.

Avantages

The fact that Kangaroo provides an actual customized application for the end user to download and use is great. The support team is very helpful and responsive.

Inconvénients

The admin dashboard is a bit confusing but like everything you can get used to it after a while of using it, but the support team is always available to guide you along the way.

Avantages

User friendly interface cost effective and the customer support of the top three pros about Kangaroo

Inconvénients

The only con I would have to say is that it has limited customization for small businesses.

Avantages

Customer service to work through customizing the out of box product.

Inconvénients

A mistaken points bonus can't be undone by me of Kangaroo team.

Avantages

Ease of use, Customer point tracking, Customer Service from Staff

Inconvénients

I wish there was more we could do for our tiered customers in the future besides a point multiplier

Avantages

Working with tech support [sensitive content hidden] to resolve an issue. He was extremely professional and highly competent in resolving our problem in an expeditious manner. He even took the time to call and let us know the problem had been resolved.

Inconvénients

At times, navigating the product to find information or resolve minor issues can be cumbersome.

Avantages

I'm delighted to provide my feedback on your loyalty program. Our customers love the rewards, personalized offers, and tiered benefits, which boost their loyalty. Early access to promotions and straightforward redemption enhance their experience. Clear points tracking, exclusive events, and surprise rewards add excitement. Your program's commitment to long-term value and timely communication is commendable, enriching our customer experience. Thanks for this partnership.

Inconvénients

A significant downside of the loyalty program is that it lacks a cashback promotion feature, which has been crucial for our business. As a result, we've had to resort to an external product to provide our customers with cashback benefits, potentially leading to confusion and dissatisfaction among our customer base, as they expect such incentives directly through the loyalty program.

Avantages

Fantastic customer service from [sensitive content hidden] from initially setting up our rewards scheme through to answering any questions and dealing with any issues we had very quickly. It's easy for us to manage and also simple for our customers to use.

Inconvénients

The cross over between the new dashboard and the old portal can be frustrating to use at times. Some functions and information can only be performed/displayed on one, but not the other. Often find it freezing having to log back in. However I'm sure this will be ironed out.

Avantages

Advanced Features : point reward, tiers rewards , referal program and promotional reward, it has everything you need

Inconvénients

Landing page for the rewards should be created in Kangarou dashboard system to set it up on our website.

Avantages

Friendly staff
supportive
Patient
Flexible

Inconvénients

The team is so friendly and supportive. Working with [sensitive content hidden] is amazing. Meticulous and very patient

Avantages

Intuitive dashboard and backend, and responsive customer service

Inconvénients

There is nothing particular that comes to mind

Avantages

Its easily learnable platform and the customer assistance

Inconvénients

A little difficult at first but then its easy to understand

Avantages

The onboarding process has been smooth and informative. The back office is user friendly, and the chat option for support has been great.

Inconvénients

So far, it has been awesome! We are just getting started, but have felt well supported.

Avantages

The ease of customer's depositing funds to their account.

Inconvénients

The length of time it takes to process a sale.

Avantages

[sensitive content hidden] was amazing and helped expedite the launch of our white-label app in half the time it was supposed to take.

Inconvénients

Setup is a little cumbersome and relies on the customer service rep to walk you through everything.

Avantages

Easy to use with in depth opportunities to speak to your customers.

Inconvénients

Expensive even with holiday discount packages

Avantages

Easy to manage, diversity in the options available!

Inconvénients

We face some problems in the updated ! Requires a lot of human interference

Avantages

Back end is user friendly, CSR team leader is very responsive

Inconvénients

There is nothing that i dont like about Kangaroo

Avantages

Customer service is definitely a great tool and guide for our team to follow when implementing the loyalty program. I appreciate Mario's assistance along the way.

Inconvénients

I look forward to using the new email marketing engine with more customization and also a method to generate pre-made membership cards for customers.

Avantages

Customizability for.customers and businesses

Inconvénients

Nothing on my mind that I didnt like. So far it has been a positive experience

Avantages

So easy to set up, and whenever we had even the smallest question the team was so excellent about communicating and helping us out

Inconvénients

None- no cons so far, everything has been lovely

Avantages

Lots of marketing options and analytics, plus great customer care.

Inconvénients

No complaints so far, all good experiences.

Avantages

Great support, team is always willing to help and answer questions.

Inconvénients

takes a little getting use to understanding the functions but team is always willing to help