Kangaroo

Avantages

Conseils de professionnels pour améliorer le système de fidélité

Inconvénients

J'aimerais disposer d'un système dans lequel c'est simple pour les clients de mon entreprise.

Avantages

L'application en général, très «user friendly»

Inconvénients

Rien! La plateforme est bien adapté au besoin de tous! J'adore la plateoforme

Avantages

L'accompagnement, l'interface est simple à comprendre et utilisée. Une belle plateforme qui facilite le marketing et la communication entre les logiciels mais aussi avec les clients.

Inconvénients

Interface seulement en anglais mais c'est vraiment pas si grave que ça! Fallait bien trouver un Cons!

Avantages

The sales & support team are both excellent. So often with software you buy from over enthusiastic sales people to then discover a product which isn't fit for purpose. The software is highly customisable, and the team are proactive in reaching out to make sure you are getting the most from your ongoing investment.

Inconvénients

The backend is a little clunky, seems a little old fashioned and is lacking some functionality.The email marketing engine is a little outdated, and it would be far more preferable to allow all of the functions which only work internally to be available to those using an external email client, like Mailchimp.

Avantages

The Kangaroo platform makes it easy to set up and edit loyalty rewards aspects, such as offers, redemptions, points structure, and more. The reporting that's available is also very useful. Above all else, our Kangaroo contact,[sensitive content hidden], has been phenomenal with quick replies and accurate solutions.

Inconvénients

I wish Kangaroo had inventory management and redemption customizations. For example, the ability for customers to select a t-shirt size and/or color, instead of having a separate product for each variation.

There are other small things that could be improved as well, such as (1) adding the option to clear customer points after a certain timeframe, e.g. a year after they acquired said points, (2) showing US zip codes in customer addresses, and (3) the ability to re-order active offers.

Alternatives envisagées 

Pourquoi passer à Kangaroo

Avantages

nice simple product to use ...

nice to be able to provide customers with rewards ...

Inconvénients

missing some features that another product had ...

need to be able to let people know when they have a discount ...

Avantages

Stellar customer service with Product Experts that genuinely want to see clients have success with the product. I appreciate the set-up guidance and suggestions as well as the on-going follow up. I also like that I can offer bonus rewards or other rewards tiers very easily.

Inconvénients

I am hoping to see a more streamlined sign up process for our customers and staff as we have to complete data entry in the Kangaroo platform as well as in Lightspeed. I would also like to see an auto pop-up in Lightspeed when a customer has reached a reward rather than having to click a button to check status.

Alternatives envisagées 

Pourquoi passer à Kangaroo

Avantages

How helpful and kind the employees are to us, especially [sensitive content hidden] our rep

Inconvénients

The color customization is somewhat limited

Avantages

Absolutely love them! First app and was in budget and easy to use.

Inconvénients

Nothing really. Everything was perfect. 😍

Avantages

We are very early in our engagement, so it is a bit difficult to fully know where this is going to land. However, we have been extremely impressed with the support/training we have received. Furthermore, the app seems to be very user friendly, so far. We are excited to initiate campaigns in the near future and are excited to partner with Kangaroo to help us reach our customers via the app.

Inconvénients

I am not a programmer, so please take this comment with that in mind. From my perspective, I am thinking it could be helpful if there were some sort of "standard template" that guided you through the initial set-up to ensure you had all of the information in place to "burst onto the scene". It feels a bit like we have been starting in the middle, but I do have to acknowledge some of that is from our end, too. One suggestion - provide some documentation/FAQs so that I could look up steps or try answer questions on my own. Our rep is awesome and I know there are other contacts to reach, but a user guide would be very helpful, too.

Avantages

The Customer service is very helpful
The user friendly back end
Unlimited support

Inconvénients

Limited template customization and designs

Avantages

Quality product, fantastic customer service. Our CSM Alexandre has been an amazing resource and feels like a member of our team.

Inconvénients

Some minor software glitches, but they are very quick to assist.

Avantages

Their professionalism and continuous support

Inconvénients

Honestly everything is up to expectations

Avantages

The capabilities and features are very extensive

Inconvénients

The usability is quite low. It's hard to set up most of the features without help and explanation of how things work together.

Avantages

Customer support, amazing! Regular check-ins from [sensitive content hidden] making sure everything is going well, and then every time I find a new feature he takes his time and runs through the complete process, very hands on and makes learning the app a breeze!

Inconvénients

Sales could have explained things a little better in regards to some of the higher tiered options, not a deal breaker as they gave me a 30 day free trial through Lightspeed.

Avantages

Having a rep, [sensitive content hidden], be available whenever we need him has been a huge help. He quickly responds to emails and is able to schedule video meetings to help us navigate our account.

Inconvénients

The way it discounts transactions on Lightspeed. It applies discounts as a payment which makes it difficult for us to provide in store promotions and limit the discounts being applied to one transaction.

Avantages

Kangaroo has been a steady program for my business since I first joined them years ago. I have since gone through multiple other software for my POS and Inventory management needs and Kangaroo has been able to adapt and scale with my changes through these years and has actually improved as we upgraded our other software. We continue to adapt to the ecommerce channel and I am confident that Kangaroo will be there with us through our future changes.

Inconvénients

There's really no cons since every issue that we've had has been addressed by their support team and they always find a solution even if it isn't always the exact solution.

Avantages

The customer support is second to none. Really on top of it.

Inconvénients

I would like to see more a more dynamic integration with m POS and website. I want to have a real “live” customer base where both kangaroo and POS work two ways

Avantages

My experience with Kangaroo Rewards has been outstanding, particularly due to their exceptional customer support and innovative rewards program system. From the very beginning, the support team, especially a representative named Nadim, provided prompt and helpful service that exceeded my expectations. Their commitment to customer satisfaction is truly remarkable, demonstrating a clear dedication to 100% customer retention.

Inconvénients

The rewards program system itself is intuitive, user-friendly, and highly effective in fostering customer loyalty. It offers personalized incentives that enhance the overall customer experience, making it not just a tool for transactions but a platform for meaningful engagement. The ease of earning and redeeming rewards adds significant value, setting Kangaroo Rewards apart in the market.

Avantages

We're continually impressed by Kangaroo's exceptional customer service. Every interaction with their support team has been not only helpful but also incredibly friendly and responsive. Any issue we have they're on top of it immediately and have a quick resolution. Their app is robust and we can tailor it to our specific needs.

Inconvénients

No cons so far, the app performs well and support is excellent.

Avantages

How simple the platform is to navigate and use whilst also being able to tailor the look and feel of the app to meet our branding needs.

Inconvénients

The ability to segment the customer per location and more filters to view customer lists.

Avantages

a great way to connect with customers whenever i decide to run a special

Inconvénients

can't say anything bad on this one,always a pleasure dealing with the team

Avantages

Responsive customer service
Easy communication even with the time difference
Easy-to-navigate platform

Inconvénients

Redemption creation is very time-consuming and long

Avantages

the support team is great and directly help you to understand your needs.

Inconvénients

There isn't a proper report for customers that shows everything comprehensively, and it's a bit tricky to navigate. I would like to have more detailed reports for customers and their history (transactions, products...)

Avantages

Great Loyalty System. Missing a lot of advanced options but still more advanced that most other competitors

Inconvénients

High Cost of SMS. Missing Advanced options such as sending text message to cx after X mins of purchase or a user friendly member platform