Kangaroo

Avantages

Conseils de professionnels pour améliorer le système de fidélité

Inconvénients

J'aimerais disposer d'un système dans lequel c'est simple pour les clients de mon entreprise.

Avantages

L'accompagnement, l'interface est simple à comprendre et utilisée. Une belle plateforme qui facilite le marketing et la communication entre les logiciels mais aussi avec les clients.

Inconvénients

Interface seulement en anglais mais c'est vraiment pas si grave que ça! Fallait bien trouver un Cons!

Avantages

L'application en général, très «user friendly»

Inconvénients

Rien! La plateforme est bien adapté au besoin de tous! J'adore la plateoforme

Avantages

The sales & support team are both excellent. So often with software you buy from over enthusiastic sales people to then discover a product which isn't fit for purpose. The software is highly customisable, and the team are proactive in reaching out to make sure you are getting the most from your ongoing investment.

Inconvénients

The backend is a little clunky, seems a little old fashioned and is lacking some functionality.The email marketing engine is a little outdated, and it would be far more preferable to allow all of the functions which only work internally to be available to those using an external email client, like Mailchimp.

Avantages

The Kangaroo platform makes it easy to set up and edit loyalty rewards aspects, such as offers, redemptions, points structure, and more. The reporting that's available is also very useful. Above all else, our Kangaroo contact,[sensitive content hidden], has been phenomenal with quick replies and accurate solutions.

Inconvénients

I wish Kangaroo had inventory management and redemption customizations. For example, the ability for customers to select a t-shirt size and/or color, instead of having a separate product for each variation.

There are other small things that could be improved as well, such as (1) adding the option to clear customer points after a certain timeframe, e.g. a year after they acquired said points, (2) showing US zip codes in customer addresses, and (3) the ability to re-order active offers.

Alternatives envisagées 

Pourquoi passer à Kangaroo

Avantages

nice simple product to use ...

nice to be able to provide customers with rewards ...

Inconvénients

missing some features that another product had ...

need to be able to let people know when they have a discount ...

Avantages

Kangaroo handles our dealer reward app. The app itself is easy to use and works well for our customers. For us making changes to the app to suit our specific needs has been easy. The team at Kangaroo are knowledgeable and friendly. They've been great to work with.

Inconvénients

Some features in the admin section are a little difficult to navigate at first but once you get familiar with it, it works well.

Alternatives envisagées 

Pourquoi passer à Kangaroo

Avantages

The segmentation capabilities are great for targeting marketing and messaging.

Inconvénients

We signed on during a period when they were updating their admin portal so many of the Knowledge Base articles were outdated and not helpful. However, real-life customer service was readily available to assist.

Alternatives envisagées 

Pourquoi passer à Kangaroo

Avantages

The team has been very responsive and provide good support.

Inconvénients

Nothing so far. Most of our issues have been because of our own data issues.

Avantages

Absolutely love them! First app and was in budget and easy to use.

Inconvénients

Nothing really. Everything was perfect. 😍

Avantages

Customer service is terrific. I am able to get the help I need, and [sensitive content hidden] is very patient with the many questions we have. The explanations are thorough and easy to follow. The program has a lot of features and is valuable for any business. It is a powerful way to engage with our customers.

Inconvénients

I struggled a little bit when using my template. However, after the initial time, it has worked for me. I like that it also conects to Mailchimp and I imported a template from there, very helpful.

Avantages

The customer service is our favorite part without a doubt! [sensitive content hidden] is the most helpful and patient team member in Kangaroo as well as every team member we have dealt with! They are all awesome! [sensitive content hidden] always listens to our needs and answers our questions in a timely and clear manner. He has been there to help us every step of the way.

Inconvénients

From the time we began our journey through today, there is still not a con for us.

Avantages

The customer support is excellent and I love the integration with Lightspeed.

Inconvénients

The email platform could use some work to make it a little easier to build emails.

Avantages

Great customer support [sensitive content hidden] and follow up!! Also the platform is very user friendly

Inconvénients

I would have a little bit more flexibility in customizing some options to our branding.

Avantages

Fast, efficient setup, questions answered promptly, support issues taken care of without having to contact multiple times.

Inconvénients

I wish it was more affordable, but as the saying goes, you get what you pay for.

Alternatives envisagées 

Pourquoi choisir Kangaroo 

Logiciel antérieur 

Pourquoi passer à Kangaroo

Avantages

The capabilities and features are very extensive

Inconvénients

The usability is quite low. It's hard to set up most of the features without help and explanation of how things work together.

Avantages

Kangaroo has been a steady program for my business since I first joined them years ago. I have since gone through multiple other software for my POS and Inventory management needs and Kangaroo has been able to adapt and scale with my changes through these years and has actually improved as we upgraded our other software. We continue to adapt to the ecommerce channel and I am confident that Kangaroo will be there with us through our future changes.

Inconvénients

There's really no cons since every issue that we've had has been addressed by their support team and they always find a solution even if it isn't always the exact solution.

Avantages

Kangaroo Rewards makes it incredibly easy to manage our clients' loyalty points, handle points redemption and rewards seamlessly. The platform is very user-friendly, and our clients love the rewards system. It has been a great way to strengthen client relationships and encourage repeat visits.

Inconvénients

Overall, the platform is excellent, but we feel there’s room for improvement in a few areas. More customization options for reporting would allow us to better analyze customer trends. Additionally, navigating the system to find specific information or resolve minor issues can sometimes be a bit cumbersome, though their responsive customer support quickly resolves any concerns. We’d also love to see more flexibility in customizing the website widget interface plugin to better align with our clinic’s branding.

Avantages

The customer support is second to none. Really on top of it.

Inconvénients

I would like to see more a more dynamic integration with m POS and website. I want to have a real “live” customer base where both kangaroo and POS work two ways

Avantages

How simple the platform is to navigate and use whilst also being able to tailor the look and feel of the app to meet our branding needs.

Inconvénients

The ability to segment the customer per location and more filters to view customer lists.

Avantages

We're continually impressed by Kangaroo's exceptional customer service. Every interaction with their support team has been not only helpful but also incredibly friendly and responsive. Any issue we have they're on top of it immediately and have a quick resolution. Their app is robust and we can tailor it to our specific needs.

Inconvénients

No cons so far, the app performs well and support is excellent.

Avantages

Responsive customer service
Easy communication even with the time difference
Easy-to-navigate platform

Inconvénients

Redemption creation is very time-consuming and long

Avantages

the support team is great and directly help you to understand your needs.

Inconvénients

There isn't a proper report for customers that shows everything comprehensively, and it's a bit tricky to navigate. I would like to have more detailed reports for customers and their history (transactions, products...)

Avantages

Friendly staff
supportive
Patient
Flexible

Inconvénients

The team is so friendly and supportive. Working with [sensitive content hidden] is amazing. Meticulous and very patient

Avantages

Great Loyalty System. Missing a lot of advanced options but still more advanced that most other competitors

Inconvénients

High Cost of SMS. Missing Advanced options such as sending text message to cx after X mins of purchase or a user friendly member platform