Kangaroo

Avantages

I've really enjoyed working with the Kangaroo team. It's not your traditional loyalty program but they make it super easy to navigate and walk you through how to use all the features. Easy set up and very hands-on team. [sensitive content hidden] is great!

Inconvénients

I think the user interface is not as intuitive as others but it doesn't make or break the switch. We're happy with the switch we made.

Avantages

it's intuitive and ease of use for customers.

Inconvénients

Kangaroos Shopify app and website can be a bit slow loading your portal.

Alternatives envisagées 

Pourquoi passer à Kangaroo

Avantages

[sensitive content hidden] and his pacience was very helpfull.

Inconvénients

It was not supportive for our language but they did translate front end with our help. Only CMS still needs to support other languages.

Avantages

I find it to be very user friendly and the customer service is very fast.

Inconvénients

Honestly i dont have anything negative to say

Avantages

Customer friendly
Fast
Easy
I love the options available

Inconvénients

Needs more interaction with the marketing

Avantages

I honestly was amazed by the all in one marketing platform. The marketing team can run everything from this dashboard without having to leave it.

Inconvénients

Nothing actually. I am happy that the team is open for suggestions, even the upper management as well. They never disappoint us in terms of new integrations we would like to have available.

Avantages

The representatives are knowledgeable and responsive to my requests or questions.

Inconvénients

The platform is still in the early stages of development compared to other platforms like Mailchimp or Constant Contacts. A three tier pricing plan needs to be developed with reoccurring charges. I'm certain Kangaroo is working on this issue.

Avantages

Customer service never sleeps. They are always there for big and small quires, no amount of money can buy good customer service and support.

Inconvénients

There is nothing i would change about the service or the program its self.

Avantages

The customer support is fantastic. He regularly checks in to ensure everything is going smoothly. Whenever I discover a new feature, he patiently guides me through the entire process. He is very involved and makes learning the app effortless!

Inconvénients

The Kangaroo team is absolutely amazing, and we are thrilled with everything at the moment.

Avantages

Ease of use, amazing tech support, straightforward operation.

Inconvénients

Nothing of note to mention, small challenges along the way.

Avantages

Overall experience has been good. Ease of use, Very quick set up

Inconvénients

Nothing yet! Yet to explore the more features and the required customizations

Avantages

easy user interface, great customer support and an amazing team.

Inconvénients

till now, nothing we didn't like. hopefully, we stay as we are.

Avantages

Great referral app and an even better support team

Inconvénients

Nothing bad to say about the app as it offers great UX/UI experience and ideal for small to medium sized businesses

Avantages

The platform is very user friendly and it gives the business owner the flexibility to create targeted campaigns to the business needs

Inconvénients

To push the clients to use our application amid the high competition that toters offer ( a lot of stores in one single application)

Avantages

Very quick communication via email and the process of setting up an app went smoothly. Everything we wanted to be included in our app was made possible. [sensitive content hidden] was very friendly, patient and helpful.

Inconvénients

The time it took to create the app was a little longer than expected, but was understandable as we also had API integration with another company which caused some of this delay.

Avantages

the best part is how fully customizable it is. it gives us complete control over rewards and engagement. Definitely a great tool for enhancing customer loyalty!

Inconvénients

it takes a bit of time to get used to its functionality, it's still a solid addition to our websIte.

Avantages

Customer satisfaction
Customer returns for prizes and rewards
Knowing customer's names, date of birth.. for better communication.

Inconvénients

DOB selection
Should have a retry button if the internet went off or the system crashed

Avantages

Helpful and on the ball to help me set up!

Inconvénients

So far nothing is a con, we will continue to test the software!

Avantages

Kangaroo had the native integrations we needed. Without this platform, we would have had to build a costly custom API integration from scratch to connect our online platforms. The customer service team are also very dedicated and put a lot of hard work into getting our loyalty program live.

Inconvénients

Took a lot longer to set up than our account manager originally estimated; however, customer service and tech support were very happy to assist at no extra cost.

Avantages

Engaging costumers and ease of use from the customers pov

Inconvénients

Some features are not editable like the pop up size

Avantages

The customer service is very professional & flexible.

Inconvénients

I didn’t experience anything negative.

Avantages

The team. From pitching to onboarding sessions!

Inconvénients

Nothing yet! All looks good to us so far!

Avantages

It ticked all the boxes, has all the features I was looking for, and is extremely user-friendly and convenient. The onboarding was perfect, and the support is always there to answer and guide. Great platform & service!

Inconvénients

It's perfect—there's nothing I don't like.

Avantages

The team is super helpful.. Kangaroo is easy yo use even for a person from a non marketing or social media background

Inconvénients

Nothing till now.
All features are easy to use

Avantages

Their amazing customer service! Always super attentive and ready to help!

Inconvénients

Nothing so far. Everything is going as we were expecting

Avantages

Proactive, quick response and very helpful

Inconvénients

NA nothing negative so far - the experience is good

Avantages

We had a fairly unique use case and the support team were amazing in building out a process for our program. [sensitive content hidden] is amazing and has been a pleasure to work with.

Inconvénients

One feature that does not work well for us is the app. Admittedly this is due to our unique use case.

Avantages

The product is great but working with [sensitive content hidden] has made the whole process really simple

Inconvénients

I'd like to see a bit more self service training documents or video tutorials

Avantages

The assistance, usage and features. Amazing!

Inconvénients

Nothing it was easy to use, no complications .

Avantages

I am in and it's been a great experience so far.

Inconvénients

complaints to the company was the layout on the administrator's website.

Avantages

Easy to use and navigate.
User friendly to admin and user (member).

Inconvénients

Extract customer database into excel.
More free to use function for admin such as e-mail marketing credits.

Avantages

How Professional and supportive they are

Inconvénients

All is good so far. Everything was well explained

Avantages

Ease of use and overall easy implementation

Inconvénients

Pricing and I don't think its Kangaroos issue but deep integration with lightspeed.

Avantages

great customer support and amazing features

Inconvénients

no bad experience so far
the work is smooth

Avantages

Easy to use and navigate
User friendly to admin and customer

Inconvénients

No feature to extract all customer database into excel

Avantages

Easy to use and very user friendly, affordable

Inconvénients

Nothing

Avantages

Loyalty Program we used and we liked it most

Inconvénients

As its just five months of use so i will not be able to tell you the cons

Avantages

Excellent young motivated team. Always efficient support

Inconvénients

Nothing. Professional well informed team

Avantages

Easy integration with ERP system, easy in use, many functionalities.

Inconvénients

Don't have any comments regarding cons. All good so far.

Avantages

[sensitive content hidden] is always happy to help with any questions that I have.

Inconvénients

n/a.

Avantages

Interface is very easy to use , straight forward

Inconvénients

Other features can be added in addition to some customisation

Avantages

Support time is amazing quick response
The program is easy and so friendly

Inconvénients

Actually no thing
All is good and we are really happy with the program and service

Avantages

What i liked most about Kangaroo Rewards is the exceptional customer service. From initial inquiries to ongoing support, the team demonstrated a commitment to ensuring a smooth and successful experience.

Inconvénients

Not applicable in our case, we loved everything!

Avantages

excellent service
very friendly yet professional

Inconvénients

honestly nothing
very innovative software

Avantages

The customer support team consistently delivers great service

Inconvénients

The website is missing the information icon, which typically provides additional explanations, instructions, or details when hovered over or clicked on

Avantages

The support is very good, very quick and on time with the help to understand the way about on the app

Inconvénients

I haven’t used enough to say what I don’t like. I wish weewee and kangaroo were one thing probably !

Avantages

Kangaroo is flexible and continues to add features. The referral tool Their support has been fantastic - a real person, live walkthroughs and easy to work with.

Inconvénients

We are in the SHAFT industry, so there are challenges that limit our ability to take full advantage of the features.

Avantages

I appreciate that the Kangaroo Rewards program integrates with Lightspeed POS and Shopify eCommerce platforms. Also, it connects to Klaviyo for email marketing. I know that I’m not using all that the system has to offer but I’m looking forward to beginning to add reviews and referrals,

Inconvénients

The integration isn’t seamless for our customers. Sometimes it creates a duplicate account and merging is not as easy as I would like it to be.

Avantages

Customer support and ease of use of thr system

Inconvénients

Design of the interface should be better

Avantages

I like Kangaroo for the ease of use. Scheduling out messaging makes life easier. Customer engagement is high with this program. The customer support team is very helpful and easy to contact with quick response times and resolutions.

Inconvénients

Areas of improvement would be having to pay for extra texts if you go over your monthly allowance. I would prefer to just send texts out and then be billed for them instead of trying to figure out how many more I need to purchase in order to cover my monthly messaging.