Product Fruits

Avantages

The product walkthroughs are by far our favorite feature.

Inconvénients

My only negative experience has been that sometimes the product walkthroughs and tagging users with certain triggers takes a bit, which can lead to a glitchier experience for the end user. For instance, I'll finish a micro walkthrough which should trigger another walkthrough, but it takes 15 seconds or so before the next one starts up.

Avantages

I don't believe you'll find a product on the market that is easier to use, more full-featured, or at a better price point than Product Fruits. We previously used a leading competitor, but their pricing structure was not only hard to understand but also prohibitively expensive. This really limited us. In contrast, Product Fruits offers all their features at a single, reasonable cost, making it an exceptional value. Switching to Product Fruits has been a game-changer for us, providing us with a comprehensive solution without breaking the bank. Highly recommended!

Inconvénients

Product Fruits is still in its early stages, so naturally, there are some deficiencies in the product. This requires a bit of patience and a willingness to support their ongoing development efforts. However, I actually appreciate having a voice in those improvements, so it's not really a negative for me. Being able to contribute feedback and see it shape the product is a unique and rewarding experience.

Alternatives envisagées 

Helpjuice, Help Scout, Salesforce Sales Cloud, Thinkific et Intercom

Pourquoi choisir Product Fruits 

Product Fruits offered full-featured platform at a fraction of the cost.

Logiciel antérieur 

Intercom

Pourquoi passer à Product Fruits

In some cases the other platforms offered more features than we needed while others did not offer all the features or required extensive coding to customize. We found Product Fruits to be well balance and at a great price point.

Avantages

It doesn't track more data than you want it to (we have very strict data privacy controls).
It has the crucial elements we need at a price we are happy to pay. We aren't forced to over-purchase for our current needs. We looked at competitors like Pendo, which cost way too much because they are trying to include everything.

Their employees, especially the support staff, are quick and extremely nice when helping you. 10 out of 10 for the people. Its one of the biggest reasons I felt comfortable going with Product Fruits.

I also like how transparent they are with their pricing. I hate when you have to talk to sales to understand what something will cost.

Inconvénients

Ideally, there would be more styling controls for all elements.

I would like to integrate with Jira Service Management for support and Confluence for the knowledge base. They have a great built-in knowledge base, but we already have one. I'd like to be able to integrate with it.

This has less to do with the product and more with our situation, but we use it in an embedded app within other platforms. The fact that we're iframed in makes it complicated (but not impossible) to use the editor to target elements and build tours.

Alternatives envisagées 

Pendo

Pourquoi passer à Product Fruits

A combination of price, features, security certifications, data storage locations, and the attitude of the employees.

Avantages

We quickly familiarized ourselves with the tool and created tours. The UI is very simple and intuitive. The IT team was also able to implement everything technically with ease.

Inconvénients

The statistics could provide more insights and allow users on all plans to export basic metrics.

Alternatives envisagées 

Userflow, Pendo et UserGuiding

Pourquoi passer à Product Fruits

For a small company with a small amount of monthly unique users Product Fruits had the most available pricing model.

Avantages

I am a tech startup founder and our product is changing on a daily, sometimes hourly basis. Product Fruits allows me to quickly test different content, hints, tours, etc without needing to involve the development team. I can test things quickly, iterate, and continually improve the customer journey almost real time.

Inconvénients

We have quite a complex site with dynamic pages and content, sometimes it's a little difficult to ensure I have chosen the right trigger, but it's easy to save and view live on the web app in seconds so not a major issue.

Avantages

Product Fruits offers a very wide range of functions compared to other providers and at a fair price for start-ups. While Pendo and co. are unaffordable.
I also had a very good experience with the customer support. The people are very responsive, competent and very friendly.

Inconvénients

Product Fruits offers many different functions. However, some of them are still a bit modest.
- I wish there were more integrations with other tools (e.g. GetResponse, FreshDesk)
- More analysis functions
- Some customizations require CSS knowledge

During the few months that I have been using Product Fruits, I have already seen many updates that I am happy about.

Alternatives envisagées 

Appcues, Userflow, WalkMe, Whatfix, Pendo, UserGuiding et Intercom

Pourquoi passer à Product Fruits

Number of features for money (instead of using 3 different tools) and great support.

Avantages

How easy it is to use. Most of the features are pretty straightforward.

Inconvénients

Hit or miss if something actually publishes to our site. Additionally not having a just a preview environment that you can publish too without setting up segmentations etc. Its a bit tricky to understand and causes unwanted post to be public. Additionally not being able to link an already existing knowledge base to the account which then requires us to keep duplicate documentation in two places.

Avantages

I’m very pleased with Product Fruits’ ongoing improvements and the dedication of its customer support team. My experience has been genuinely enjoyable, and I appreciate how their support helps us elevate our product experience.

Additionally, I believe Product Fruits offers all the essential features to deliver a truly personalized product experience.

Inconvénients

I feel that Product Fruits could expand its UI and customization options further. However, given the competitive pricing and the offerings of other products on the market, this remains a minor inconvenience.

Avantages

Product Fruits help guide new customers through features like loyalty programs, menu navigation, or special promotions.

Inconvénients

the cost of using Product Fruits may not justify the limited use cases for a food business.

Avantages

We recently utilized this tool on our website to create product tours and onboarding checklists, and we found it to be exceptionally intuitive and user-friendly, primarily due to its low-code nature. Integration with our website was quite seamless, and it doesn't require extensive technical knowledge—just a solid understanding of your own product to get started.

Inconvénients

So far, we have not encountered many areas for improvement. It’s a comprehensive tool with a straightforward pricing model that would suit many companies well. However, the cost of the basic plan for up to 1,500 unique users feels a bit high. While it's not unaffordable, it could be more competitive.

Avantages

We decided for PF because the backend is really intuitive and easy to use - for regular features no developers' support is needed. We like the adaptability of designs which allows us to develop features that really look the way we want them to. Onboarding was also really good with regular emails introducing features, how-tos and support with the set-up. When we faced challenges due to the complexity of our own software, PF was ready to help quickly and successfully. STaff is really friendly and helpful.

Inconvénients

Everything works fine. Features that didn't work the way we thought they should - due to the functioning of our own software - could be found workarounds for with the help of PF.

Alternatives envisagées 

UserGuiding

Pourquoi passer à Product Fruits

PF is the most intuitive software - we faced difficulties with all other solutions. Also the flexibility of the design and the possibility to integrate features into our own software instead of working with mirrored pages was unmet by the other solutions.

Avantages

On the tour creating : Easy to use, the creating mode is simple and based on what you see is what you get.
easy to test too because of the preview

On the others features I haven't really create something with a specific aim so I can't tell for real.

Inconvénients

Not totally adapted to SaaS app, especially on our freetrial
Branding is complicated and you can't really create card template. Some part you still need to edit branding into the creating mode

Avantages

Very broad feature offering for an outstanding price, exceptional customer support

Inconvénients

customization options could be better, doing it with custom CSS takes time. Also analytics are limited.

Alternatives envisagées 

Userflow et UserGuiding

Pourquoi passer à Product Fruits

almost same functionality but way better price

Avantages

The price and the features. I love the ability to add multiple domains for the same price.

Inconvénients

I like everything about Product Fruits, all the features are very good.

Avantages

I like how simple it was to create tours and attach items to elements using there editor which is really user friendly

Inconvénients

If i had more options to customise the pop up or card designs on a CSS level. Atatching youtube videos comes with youtube player which i really hated, i would have liked if the player could hide or if it could allow uploading json to use lottie on my cards to make them more interactive

Avantages

We can custom announcements, surveys, articles based on segments. We save a lot of development time.

Inconvénients

Reports are still basic, it needs more analytics.

Avantages

We're using Product Fruits as an onboarding tool for our site. Every time I have a question or am trying to figure out how to do something, the Product Fruits team has been readily available to help figure out and solve my problem.

Inconvénients

There are some limitations with the functionality and aesthetics

Avantages

It was fairly easy to get into your onboarding flows

Inconvénients

It could have potentially had a few more cool and helpful features

Avantages

I like that there is a free trail so you can try out the product first

Inconvénients

the help center is a bit confusing on how to use

Avantages

This was an excellent way to present the onboarding process.

Inconvénients

No cons to report did not used long enough to experience any defaults.

Avantages

The pricing of items are what's best about the product

Inconvénients

It kind of takes a while to login into the system.

Avantages

Ease of setting up and customizing the graphic design of walk-through tours

Inconvénients

Tool tips not functioning for elements with variable numbers in tables

Avantages

The customer service , [sensitive content hidden]
was amazing, and the product is very easy to use

Inconvénients

Maybe add filter to lists and this it everything is great

Avantages

The team have been great at helping me create the optimum setup for our particular use case and helping me debug various issues. I was able to set up tours very easily on our staging server and test our checklists. I love the fact it integrated with Segment so it was easy to start getting the data going into ProductFruits. I also love the LifeRing to allow for self-service tours!

Inconvénients

I'd love for there to be a few more display options for tours, and for the reporting for the LifeRing to be built out more but I can see that being developed in the future, and we're planning to stay for the long haul.

Avantages

Product Tours are clearly the feature we use the most. It has an intuitive interface to create the tours, and almost no implementation is needed (sometimes we have to ask dev team to add a small function to launch tours or include IDs in our own interface), but it has given HUGE independence to the design tema to work directly on tours.Also the fact that it is possible to have different environments helps the design team to test tours without any production implications, which i just GREAT!Checklist are the number two in our Use Case, and they also work very well.Finally, the integration with hubspot is astonishingly fast and easy to implement, which reduced our implementation time a lot, and helps us have. a clean and unified database with our CRM

Inconvénients

If i have to say something, it would be the reporting options, although I know they are currently working on improving it.

Alternatives envisagées 

Userflow, UserGuiding et Intercom

Pourquoi choisir Product Fruits 

PF is more focused on Product Tours, which was a relatively new feature in Froged when we changed. Also, PF is cheaper for the tools we needed to use.

Pourquoi passer à Product Fruits

All 3 where way more expensive for the business needs we have.

Avantages

The customer service is fenomenale. They help perfectly and know everything you want to know. They also offer everything I want to have in a onboarding platform

Inconvénients

The implementation was a kind of a hassle, but that was mostly our fault. We blocked everything. And some developers knowledge is really handy when installing the software, but without you can also use this because of their fenomenale customer service.

Alternatives envisagées 

Appcues

Pourquoi passer à Product Fruits

The pricing

Avantages

The simplicity of using and learning the software, and the staff all-around !

Inconvénients

We have some issues with finding some of our buttons in the CSS, but the problem is probably more because of our code than anything.

Alternatives envisagées 

UserGuiding

Pourquoi passer à Product Fruits

Mostly because it was that simple to integrate into our app, while others wasn't able to recognize our code, and wasn't as simply ton use as Product Fruits. Also from the price stand, it was a big a difference between few of them. Easy choice.

Avantages

Helps to grow base of paying customers = makes money (and honestly, that is the only thing I care about even though I can write about how awesome the UX and support are – they are. But I use Producfruits and keep paying for it for one simple reason. It can make us 100x the money it costs.)

Inconvénients

Maybe the fact, that it does serve pizza? I donť know about any cons.

Avantages

The amount of features Product Fruits support is incredible. With just one solution you cover most of the aspects of customer engagement and onboarding. In addition to that, their support and reactiveness is fantastic. I have interacted several times with them and they were always super supportive in finding solutions or even implementing quick fixes.

Inconvénients

The only aspect that I feel still needs some improvements are the support of survey interactions natively. It's still possible using Typeform, but if supported natively would be a tremendous addition.

Alternatives envisagées 

Appcues, Userflow, UserGuiding et Intercom

Pourquoi passer à Product Fruits

Their comprehensive solution at an affordable price that is not based on the number of users connected to the system but MAU.

Avantages

Fácil de usar e após implementado otimiza muito o tempo para criar tutoriais.

Inconvénients

Os dashboards das métricas poderiam ser mais integrados, fáceis de usar e mostrar de forma mais clara o que os usuários estão fazendo

Avantages

The software is very easy to deploy, use and maintain. We needed a solution that would onboard our new clients effectively, provide notifications and showcase software updates, Product Fruits does all this and more.

Inconvénients

Nothing bad to report at this stage.....

Alternatives envisagées 

Appcues et Intercom

Avantages

Product Fruits help me and my team complete the onboarding experience on my own SAAS without the need of the dev than can focus on real features.
Easy to use.
I love the way I select where to place the content created with PF on my own SAAS.

Inconvénients

CSS selection for hints can be tricky sometimes.

Avantages

Very easy to set up. Features work really well and are easy to adjust. The editor is easy to use and its easy to make updates and deploy them only once ready so that the current live version is unaffected. Segmenting and rules makes it easy to ensure content only displays for the right people.

Inconvénients

I can't think of anything major. It would be great to have a link with our existing knowledge base to pull that in and for customer to search from that but it was very easy to add in links to articles on our main support system and for customers to search and link through so it's not a big issue. I can't think of anything else!

Avantages

This is an excellent tool for onboarding and support for our web-based solution. Having step by step product tours, new feature announcements, searchable knowledge base, a feedback tool and live chat all in one place makes user support way easier for TrueRoll.

Inconvénients

It took a bit to figure out how to get Product Fruits to work with our website, but the support team was great with timely help and patient explanation. Now that I have the hang of the editor, it's easy to use.

Alternatives envisagées 

UserGuiding

Avantages

1. Intuitive design - Easy to use. A tour was created with few clicks of a button.
2. Well thought Product - Has all the functionality that one needs to better help their users onboard to their platform.
3. Pricing is spot on and definitely helps start-ups like us.
4. Their customer support team did an amazing job with an objective to resolve our queries ASAP. They were fast and would deploy their changes in less than few hours.

Inconvénients

No cons as such. They are constantly pushing to improvise their solution.

Avantages

Quite simple administration and customer support that answers all my questions. :) Nice and friendly team.

Inconvénients

The editor could be more user friendly.

Alternatives envisagées 

Userflow, UserGuiding et Intercom

Pourquoi passer à Product Fruits

ProductFruits was recommended by a person I trust. After a small research I found it offers the best price/quality ratio. Plus it is Czech company so quality is guaranteed.

Avantages

We love the ease of use incl. the WYSIWYG editor, as well as the videos guiding us where we were not sure.

Inconvénients

Obviously there could be a bit more functionality in the editor, so we would not have to edit any CSS, but this is just a minor thing which we believe will be tacled in the next versions.

Avantages

Product Fruits does everything (and more) that much more expensive solutions do but at a fraction of the cost. The team is so incredibly responsive, they even created a customized integration just for me within a few weeks.

Inconvénients

Not much of a con, but it's still an early stage product and some of the UX/UI could be better. I imagine this will come with time.

Alternatives envisagées 

Appcues et UserGuiding

Pourquoi passer à Product Fruits

Features, Cost, Support

Avantages

Ease of use.
Price.
Ease to get support.

Inconvénients

We would like it to have more features like helpdesk and knowledge base.

Avantages

The product is quite easy to use for the major part of all functionalities. It's fun to create the user onboarding with product fruits because you can see really nice results in no time.
In cases in which I'm struggling to get something right, the support is always ready to help and super friendly.

Inconvénients

Diving deep, you will of course find missing features or functionalities that could use some amendments. I'm quite sure that most of the features which I'm missing will be implemented in the near future.

Avantages

Fantastic software that is easy to set up and use: no code necessary which is vital for us. UX is great and customer service impeccable; shout out to[SENSITIVE CONTENT] for their availability and helpfulness all throughout the onboarding process ! I would 110% recommend product fruits.

Inconvénients

Nothing to say here really, very impressed with the software so far and it does everything that we need it to do. Keep up the good work guys & girls!

Avantages

Onboarding features very easy to use and support team is very fast and helpful. Direct chat is nice.

Inconvénients

Product Fruits is expensive for small company

Avantages

Product Fruits software is easy to pick up. What impress me is the outstanding customer service.

Inconvénients

I would say i struggle initally to use this software but this is because i have never used a product onboarding app before.

Alternatives envisagées 

Appcues

Pourquoi passer à Product Fruits

Product Fruits allowed a monthly payment instead of a year long payment.

Avantages

What really surprised me was the ease of use. I did not depend on any programmers or our webmaster to set it up. Within a few hours of me playing around with the app and learning how to use it I had already launched a tour that gave me valuable insights.

Inconvénients

Nothing, whenever I had an issue, I'd reach out to customer support and they'd help me right away.

Avantages

We use ProductFruits to help new trialists learn how to use our product. The checklist and tours are what we use to educate our customers and help them along. It helped us smooth the process and helped to convert more sales.The support team are very responsive and happy to help.

Inconvénients

It does take some time and learning to get to implement it correctly. I guess this is not the software's fault. It is just the process itself can be challenging to implement.

Avantages

Product Fruits is a great product for user onboarding and offers top-notch support. They usually respond within minutes. In the beginning, we had some small feature requests and the team addressed them within days.

Thanks to Product Fruits, we can now implement and improve the onboarding experience on the fly and without any deployment. A few weeks ago, we also collected feedback using the Adoption Meter and found a lot of optimization potential in our SaaS.

You should definitely try this ;)

Inconvénients

It has all the onboarding features we wanted and some more like the adoption meter to collect feedback. There is one feature we would still like to see, it is the nesting of segments.

Avantages

easy to use, very simple, and UI looks relatively good compared to other similar platforms

Inconvénients

UI customization is very basic.

Avantages

Para nosotros, poder personalizar la experiencia del usuario en nuestras aplicaciones ha sido todo un éxito con Product Fruits. Además, nos permite publicar actualizaciones, manuales, "blogs" gracias a su help center y comunicarnos con los usuarios fácilmente de múltiples formas.

Inconvénients

Puedes realizar tantas funciones que la curva de aprendizaje es alta al inicio, aunque no es difícil. Faltaría alguna personalización más sin tener que recurrir al código. Seguro que lo siguen actualizando y mejorando (nada negativo que destacar).

Avantages

Very easy to set up and navigate. A single platform for multiple objectives

Inconvénients

Some additional customizations in terms of designs and functionalities would be nice.

Avantages

I like how easy to implement an onboarding tour without any code

Inconvénients

it would be nice to set up a forum and select best implementation from PF customers so that new customers can be inspired and learn from each others.

Alternatives envisagées 

Freshchat