Product Fruits

Avantages

Amazing and very easy to use. I liked it a lot and I use it a lot. Thank you for the great service and support from the team by Product Fruits

Inconvénients

I hope it continues to develop until it reaches every user and increases the products.

Avantages

The product walkthroughs are by far our favorite feature.

Inconvénients

My only negative experience has been that sometimes the product walkthroughs and tagging users with certain triggers takes a bit, which can lead to a glitchier experience for the end user. For instance, I'll finish a micro walkthrough which should trigger another walkthrough, but it takes 15 seconds or so before the next one starts up.

Avantages

How easy it is to use and how fast it is to learn. It's also very affordable. We got more features than we wanted and they're all useful to us. They're constantly updating and improving and adding new features. It's fun to use and never frustrating. We're enjoying learning how to use each feature and implementing them for our customers.

Inconvénients

Some advanced features are difficult to figure out but the support is always able to help. We're looking forward to a better integration with our CRM Hubspot.

Alternatives envisagées 

Pourquoi choisir Product Fruits 

Pourquoi passer à Product Fruits

Avantages

I like this because it has transcended into the world of technology as it offers a no code onboarding.

Inconvénients

The customer service is not all that strong.

Avantages

I don't believe you'll find a product on the market that is easier to use, more full-featured, or at a better price point than Product Fruits. We previously used a leading competitor, but their pricing structure was not only hard to understand but also prohibitively expensive. This really limited us. In contrast, Product Fruits offers all their features at a single, reasonable cost, making it an exceptional value. Switching to Product Fruits has been a game-changer for us, providing us with a comprehensive solution without breaking the bank. Highly recommended!

Inconvénients

Product Fruits is still in its early stages, so naturally, there are some deficiencies in the product. This requires a bit of patience and a willingness to support their ongoing development efforts. However, I actually appreciate having a voice in those improvements, so it's not really a negative for me. Being able to contribute feedback and see it shape the product is a unique and rewarding experience.

Alternatives envisagées 

Pourquoi choisir Product Fruits 

Logiciel antérieur 

Pourquoi passer à Product Fruits

Avantages

I liked that Product Fruits is cloud based and caters for everyone’s needs!

Inconvénients

I can’t think what I disliked about Products Fruits.

Avantages

I love everything about product fruits is amazing

Inconvénients

there is nothing i dont like about product fruits

Avantages

I loved the AI and the tours it gives you

Inconvénients

A little bit to much on the price but it is worth it

Avantages

It really helped me deal with business managing.

Inconvénients

There were no flaws. Absolutely beautiful product.

Avantages

The pricing of items are what's best about the product

Inconvénients

It kind of takes a while to login into the system.

Avantages

It doesn't track more data than you want it to (we have very strict data privacy controls).
It has the crucial elements we need at a price we are happy to pay. We aren't forced to over-purchase for our current needs. We looked at competitors like Pendo, which cost way too much because they are trying to include everything.

Their employees, especially the support staff, are quick and extremely nice when helping you. 10 out of 10 for the people. Its one of the biggest reasons I felt comfortable going with Product Fruits.

I also like how transparent they are with their pricing. I hate when you have to talk to sales to understand what something will cost.

Inconvénients

Ideally, there would be more styling controls for all elements.

I would like to integrate with Jira Service Management for support and Confluence for the knowledge base. They have a great built-in knowledge base, but we already have one. I'd like to be able to integrate with it.

This has less to do with the product and more with our situation, but we use it in an embedded app within other platforms. The fact that we're iframed in makes it complicated (but not impossible) to use the editor to target elements and build tours.

Alternatives envisagées 

Pourquoi passer à Product Fruits

Avantages

We quickly familiarized ourselves with the tool and created tours. The UI is very simple and intuitive. The IT team was also able to implement everything technically with ease.

Inconvénients

The statistics could provide more insights and allow users on all plans to export basic metrics.

Alternatives envisagées 

Pourquoi passer à Product Fruits

Avantages

I am a tech startup founder and our product is changing on a daily, sometimes hourly basis. Product Fruits allows me to quickly test different content, hints, tours, etc without needing to involve the development team. I can test things quickly, iterate, and continually improve the customer journey almost real time.

Inconvénients

We have quite a complex site with dynamic pages and content, sometimes it's a little difficult to ensure I have chosen the right trigger, but it's easy to save and view live on the web app in seconds so not a major issue.

Avantages

Product Fruits offers a very wide range of functions compared to other providers and at a fair price for start-ups. While Pendo and co. are unaffordable.
I also had a very good experience with the customer support. The people are very responsive, competent and very friendly.

Inconvénients

Product Fruits offers many different functions. However, some of them are still a bit modest.
- I wish there were more integrations with other tools (e.g. GetResponse, FreshDesk)
- More analysis functions
- Some customizations require CSS knowledge

During the few months that I have been using Product Fruits, I have already seen many updates that I am happy about.

Alternatives envisagées 

Pourquoi passer à Product Fruits

Avantages

We decided for PF because the backend is really intuitive and easy to use - for regular features no developers' support is needed. We like the adaptability of designs which allows us to develop features that really look the way we want them to. Onboarding was also really good with regular emails introducing features, how-tos and support with the set-up. When we faced challenges due to the complexity of our own software, PF was ready to help quickly and successfully. STaff is really friendly and helpful.

Inconvénients

Everything works fine. Features that didn't work the way we thought they should - due to the functioning of our own software - could be found workarounds for with the help of PF.

Alternatives envisagées 

Pourquoi passer à Product Fruits

Avantages

How easy it is to use. Most of the features are pretty straightforward.

Inconvénients

Hit or miss if something actually publishes to our site. Additionally not having a just a preview environment that you can publish too without setting up segmentations etc. Its a bit tricky to understand and causes unwanted post to be public. Additionally not being able to link an already existing knowledge base to the account which then requires us to keep duplicate documentation in two places.

Avantages

I’m very pleased with Product Fruits’ ongoing improvements and the dedication of its customer support team. My experience has been genuinely enjoyable, and I appreciate how their support helps us elevate our product experience.

Additionally, I believe Product Fruits offers all the essential features to deliver a truly personalized product experience.

Inconvénients

I feel that Product Fruits could expand its UI and customization options further. However, given the competitive pricing and the offerings of other products on the market, this remains a minor inconvenience.

Avantages

Product Fruits help guide new customers through features like loyalty programs, menu navigation, or special promotions.

Inconvénients

the cost of using Product Fruits may not justify the limited use cases for a food business.

Avantages

We recently utilized this tool on our website to create product tours and onboarding checklists, and we found it to be exceptionally intuitive and user-friendly, primarily due to its low-code nature. Integration with our website was quite seamless, and it doesn't require extensive technical knowledge—just a solid understanding of your own product to get started.

Inconvénients

So far, we have not encountered many areas for improvement. It’s a comprehensive tool with a straightforward pricing model that would suit many companies well. However, the cost of the basic plan for up to 1,500 unique users feels a bit high. While it's not unaffordable, it could be more competitive.

Avantages

On the tour creating : Easy to use, the creating mode is simple and based on what you see is what you get.
easy to test too because of the preview

On the others features I haven't really create something with a specific aim so I can't tell for real.

Inconvénients

Not totally adapted to SaaS app, especially on our freetrial
Branding is complicated and you can't really create card template. Some part you still need to edit branding into the creating mode

Avantages

The price and the features. I love the ability to add multiple domains for the same price.

Inconvénients

I like everything about Product Fruits, all the features are very good.

Avantages

Very broad feature offering for an outstanding price, exceptional customer support

Inconvénients

customization options could be better, doing it with custom CSS takes time. Also analytics are limited.

Alternatives envisagées 

Pourquoi passer à Product Fruits

Avantages

I like how simple it was to create tours and attach items to elements using there editor which is really user friendly

Inconvénients

If i had more options to customise the pop up or card designs on a CSS level. Atatching youtube videos comes with youtube player which i really hated, i would have liked if the player could hide or if it could allow uploading json to use lottie on my cards to make them more interactive

Avantages

We can custom announcements, surveys, articles based on segments. We save a lot of development time.

Inconvénients

Reports are still basic, it needs more analytics.

Avantages

We're using Product Fruits as an onboarding tool for our site. Every time I have a question or am trying to figure out how to do something, the Product Fruits team has been readily available to help figure out and solve my problem.

Inconvénients

There are some limitations with the functionality and aesthetics