MSP360 Managed Backup

Avantages

They don't force you to pay upfront for storage, I use their Amazon S3 bucket and the license price is excellent for a nimble MSP (one man band) like myself.

Inconvénients

It takes a bit to understand purchasing and applying licenses

Alternatives envisagées 

Pourquoi passer à MSP360 Managed Backup

Avantages

Easy and effective, too much information in their Youtube channel.

Inconvénients

Cost. Expensive for some features and other apps like cloud berry backup, cloudberry explorer, MSP360 backup. etc.

Avantages

Easy to deploy and configure a backup to run

Inconvénients

Restoring files is miserable, constant failures on backups.

Avantages

Ease of use, reliability and price. Fast initial backup. Lightweight.

Inconvénients

Slow restore on mac. Error messages if unimportant files are missed out.

Avantages

The price point was great. Although setting up the backups was a bit clunky, the user interface has improved.

Inconvénients

I wish there was a way to better sync with my PSA for ease of billng.

Avantages

It is very easy to use and offers a wide range of configuration options. Initial setup is quick and the costs are reasonable. It's also especially good to be able to pick multiple Cloud storage providers as well as having a local backup to NAS as an option.

Inconvénients

Some of the monitoring reports could be expanded upon, and also some of the Restore filters to enable to browse/search certain archived files could be improved.

Alternatives envisagées 

Pourquoi passer à MSP360 Managed Backup

Avantages

Cloudberry gives us easy and uncomplicated access to cloud backup solutions usually only accessable through expensive contracts with IT management firms. By using Cloudberry in tandem with backblaze b2, we've reduced our offsite backup costs to 1/10th of the price.

Inconvénients

The setup process is a bit clunky for people without experience but their team are more than happy to help if you get stuck!

Avantages

Flexibility in choosing storage (local and a variety of cloud options). No on-prem centralized backup server to maintain and update. It's very rare I have backup errors...it just works

Inconvénients

Deleting Microsoft 365 user account data is unintuitive and some of the Microsoft 365 integrations in general can take awhile to get a hang of.

Avantages

Easy to use user interface and the ability to schedule backup from the portal.

Inconvénients

The restore process can be a little slow.

Avantages

The basis of data protection offers high-level encryption.

Inconvénients

non-customizable application version per device

Avantages

Hands down the best backup software for the value and features offered.

Inconvénients

Some features are only available if you choose certain S3 providers. Like the immutable write features for example. It isn't really a problem if you know ahead of time.

Avantages

Easy to use backup software. YOu can do cloud only, local only or both which is the best option. You can pick your cloud backup service like Wasabi.

Inconvénients

I know it's a security thing but if you lose your encryption password your backups are gone. Keep those safe!

Avantages

Flexibility and ability to use own storage platform such as Backblaze

Inconvénients

Full restore tests are very slow, population file trees are also very slow.

Avantages

All the offered features like backup, schedule, manageability, encryption, data restoration etc.

Inconvénients

when in need of for the support there are too many KBs shared through email to go through and perform the investigation by our own. That leads to maximum investment of time. In please of that I would suggest MSP 360 to give a call back as soon as possible to the customer to provide the appropriate solution.

Avantages

Compatible with various cloud providers like AWS, Azure, and Google Cloud.

Inconvénients

The initial configuration can be challenging for new users

Avantages

MSP360 Managed Backup exceeds our expectations. It is affordable, easy to use, easy to understand.

Inconvénients

MSP360 Managed Backup has soo many options that sometimes you need RTFM although that is not a CON.

Avantages

The full image back up and the incremental backup. I can choose how often a backup happens and what is backed up as well.

Inconvénients

MSP360 can be difficult to set up, if you are not carful you may have files on shared drives that do not back up as expected. There is a definite learning curve.

Avantages

When I was looking for software to back up customers' computers I needed it to meet certain criteria. Remotely managed (Cloud-based), onsite and cloud for storage, and encrypted. MSP360 hit all those points for me and did it really well.

Inconvénients

The scheduling backups were more problematic for me in the beginning when I used the software, but it has improved over the years.

Avantages

With MSP360, as a cloud-only MSSP, we can implement regulatory requirements such as GDPR, PCI DSS or ISO27001:2018 without much effort for our customers.
The use of PowerShell for custom configurations facilitates deployment within VMs or CloudPC.
Remote connectivity to Azure VM (Windows, Linux) Windows 365 CloudPC or Azure Virtual Machine is simply unbeatable in handling and usage.

Inconvénients

So far we could not find any "no-go". Any problems were always clarified or solved promptly with the Support team.

Avantages

It has a great backup capacity, since we were able to make backup copies of each computer in the company and although it took a long time to do it, due to the amount of information, it did not present any kind of inconvenience. The email alerts are very efficient, because they warn us if there is any problem in any of the machines. The technical support provided good support in the steps where we did not know how to perform any action when running the software.

Inconvénients

I had some errors when installing the software and some backups, but the technical support was very efficient in helping us with that. The prices are cheap if you look month to month, but you have to pay a whole year in advance, which is a considerable expense for some companies, especially start-ups.

Avantages

Being able to brand the client as our own and receiving daily reports of the backup are top notch features.

Inconvénients

Learning curve is a bit steep, but given the features and capabilities, that is to be expected.

Avantages

Work great
Easy to configure
Fast Backup

Inconvénients

web portal need more details but still work good

Avantages

Reliable backups with multiple cloud store platform options. Good dashboard where you can keep track of backups, current and historic.

Inconvénients

Ongoing small issues which don't seem to get resolved. e.g. date issue with email notifications, where backup date switches between US and EU format making it confusing for customers.

Avantages

It's price point so we can make our margins but the client can still afford it.

Inconvénients

It can take some time to get the first full backup.

Avantages

It's one of the real "on-the-cloud" solution, with only very poor effort to install agents on premise. Great reporting tools and very broad set of configurable features.
Definitively our choice, after 6-months software selection.

Inconvénients

at the moment nothing relevant for a negative rate.