innRoad

This software has changed the way I do business

I can't say enough about the setup, training, and customer support. I see that some other folks complained about having to call customer service to make changes to things like confirmation letter & etc. I know that I can change them myself...but I do get a little confused sometimes. Customer service does a screen share and walks me through it in real time so I can see exactly what's going on...in fact, they let me do it, and walk me through it while they're looking at the screen so I feel more comfortable doing it next time. This software has been a life saver....increased my bookings for sure!

Easy to use- great customer support!

Very Helpful

Great!

Great Product

Super easy to use, very helpful, and above all else, incredible customer service! Very prompt, always helpful, short wait times and super quick turnaround. All agents I've spoken to are patient and polite, and overall great system for your money!

Easy to use!

InnRoad Conversion & Applicablility

I would recommend InnRoad POS for most if not all lodging establishments. I have a relationship through 2 properties I work with. I have found that all the customer service is timely and efficient and the software is very up to date.

innRoad is the infrastructure of this #1 Rated Boutique Hotel

Very helpful technical service.

After about 6 months, I'm finally getting used to the system, but surely there must be a simpler way to handle lodging management and reservations.

Blue Water Resort

We recently opened a lodge portion on our resort and needed a reservation system. After research, we settled on InnRoad and we are extremely happy we did. I have worked with the Innroad team from the beginning to get us set up and it's honestly been a pleasure not a burden. From the back office reporting and ease of rate changing to training staff the whole experience has been great.
I would recommend InnRoad to anyone looking for a reservation system that is not only easy to use but is easy on your budge`t.

1805 House B & B review of innRoad hospitality management software

I have been using the innRoad hotel management software platform since January of 2017 and I have been very impressed with the professional support during implementation and use. They offer ongoing webinars for specialized training on specific marketing and operational areas to maximize functionality. We have a small B & B with three guest rooms however, I can easily imagine scaling up to a larger operation on this platform. While the reservation aspects are somewhat superfluous for such a small business as ours, I am impressed with how easy it is to manage bookings and drive incoming reservations from online travel agencies. It is particularly satisfying to see reservations pop up in my email while I am otherwise occupied. The reporting functions are robust and tie in seamlessly with our credit card processing and website booking engine. I give the innRoad software and support team top marks.

Easy to use and Great Support!

I've been using InnRoad for almost 3 years now, and have loved every minute of it! In 2014 I helped reopen a 200-year old historic New England Inn, and shopping for a PMS system was first on my list. We did not have much time to find staff, and train them, so finding a system that was easy to use was a priority. In just two demos I knew right away that this was the software for us! It is easy to use, affordable, and I have found the customer support to be excellent. We have increased our bookings, and guest satisfaction each of the last two years, thanks, InnRoad!!!!

Consistently high quality

It does exactly what I need for it to do. Well, except for the iphone part.

easy going

No contract and great customer support

InnRoad is the best road for our hotel!

Great upgrade from manual systems, really helps drive sales.

Vermont Country Inn Satisfied User - innRoad Software

I personally used technology and systems and also saw them come and go. I can honestly say that innRoad has met and exceeded my expectations.

innRoad combines all essential functions of hospitality management, including booking, marketing, reporting and global distribution

Poor Service and will not take responsibility for mapping errors

When they were trying to map to Expedia, they left out my two-bed units leaving me with 7 rooms total to rent during my peak season. They also had my website so screwed up, there were no links, no descriptions, no way to book and they had all the control over the site along with my booking partners Expedia and Booking.com. They would not contact me when I made multiple efforts to call and email over several days. When I was contacted, the Indian woman blamed me for telling them "not to include those rooms". Which was BS. Finally Booking.com made a three way call connecting me with customer service support. The representative took responsibility, fixed the immediate problems, and got me back up and running. Unfortunately for me, He was at the tail end of a month long F-UP by the otherInnRoad employees. InnRoad was so generous they refunded the month fee but I am out thousands. Comparisons from previous year indicate loss. I am still furious.

Great Customer Service!!

InnRoad is great overall!

Customer Service

My experience and my full team are happy with the customer service that is provided from Inn Road.We are all new to this program and have called a few times for explanations on how to do something simple. The explanations and formats given make all of us feel at ease. Thank youHeidi

My review about Inn Road

Functional

As for my numbers being less than perfect, I'm a firm believe in that there is Always room for improvement. We're only made perfect in our face-to-face meeting with the Lord.

Thanks.
Anna Garza
MGR, ABVI Clear Lake

I Love Innroads

InnRoad is helpful

Customer support is very helpful.

Great Way to get started Online Booking Easily

Not for us

InnRoad seems like a really great hotel management software, but it wasn't for us. We liked the layout and the ease of making customer profiles, but we didn't like that we had to contact support each time we needed to make a change to simple things such as our confirmation email and certain policies. We are always changing and growing so we would just rather make the changes ourselves. We didn't feel like we were getting enough out of it for the price we were paying, but feel like perhaps if we were a really large hotel it would have been better for us.

Easy to use

Overall we're glad we switched over - still waiting for mobile access from our side- something they said would more than likely be released by end of year but now October and haven't heard anything.

Great support team!

We love innRoad team!

Overall Great

The customer service is the best part of this software.

User Friendly

Good use

A great system.

We sampled Innroad and it is a very impressive system. It is very easy to create and change rates, access history and finding returning guests and I found Innroad to be a very adaptable to our older phone system. It is also easy to work with Expedia all third party booking agents. We are a small hotel on the verge of a large expansion so Innroad has the right price for a small hotel but enough reporting and data accumulation to a facility a large hotel with a variety of outlets. But the BEST thing about Innroad is the staff, especially Jeff Bakkensen who is very knowledgeable about his software and the workings of a hotel.

Great Affordable Software! Customer support is amazing!

Simple and easy to use.

3 Year relationship of learning and growing together

Awesome software and great customer support which is even more important!

Fairly basic and straight forward

Add feature option to take first night rate + tax straight away at the time of reservation.

It is a friendly system and reliable to work with

Cabin Management

The training has been good, we are still trying to figure it all out!

Outstanding Customer Service Support

One representative in customer support is an asset to your company. Kudos to a job well done!

Yearly Review

Great Support

Minimizing your task (innRoad)

Been using InnRoad for 3 years now

We are a brand new hotel that opened up in 2011. I reviewed over 20 different systems before deciding on InnRoad. The system is very easy to train new employees. Overall this is a great system and would recommend it to any hotel that wants the freedom of not having an IT person on site.

Pros: Cloud Based (truly cloud based ... not like some of the competition claims), great no fee online booking engine , Tape chart, Reporting, customer service, Up time( we have had little to no down time in 3 year)
Cons: does not interface with other programs, packages and groups are a bit challenging

This system has a great foundation and I am looking forward to the exciting upgrades that they are coming out with. If you are looking for more information, please do not hesitate to contact me.

Corey Stirrett
General Manager
124 on Queen Hotel and Spa
[email protected]

Works for us!

We are a small hotel and have been very happy with the reservation and point of sale software, as well as the support from InnCenter. Althought there have been changes as we came on board when the company was very new, we have found most of the changes to be easy to learn. The customer support has been excellent! We get help for any problems immediately.

New Technology for me!

I recently began working for a company which uses innRoad software. I have found it very user-friendly, and easy to navigate/transition to all the different areas. I found it very easy to learn, and continually learn something new about the software every time I use it! The daily tips are helpful, and the fact that you are often given reminders is appreciated as well; i.e. "save", "commit or abort". That way you aren't losing valuable data. I am glad to be working with this software, and feel that it will continually make things easier for businesses. It allows for growth and innovation!!

The best reservation tracking system on the planet!

As a new user of innRoad, I am impressed by the training, the incredible customer support and, of course, the program itself. I wish with all my heart we would have been aware of this system a long time ago. I will recommend your company over and over again.

Great Experience

Excellent!

Overall Great switch over to INNROAD

Innroad has followed through with everything they promised. We had some sticky situations with the Booking Button addition not being completed on a timely matter but, the wait was WORTH IT. As stated before the support team ROCKS. Everyone at INNROAD is professional and very educated.