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Tous les avis sur innRoad Appliquer les filtres
- Secteur d'activité : Hôtellerie
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Provenance de l'avis
My experience so far has been great! InnRoad has a great team!
Avantages
Easy to use and to train my staff, and the personal service I receive when issues arise.
Inconvénients
Some very small interface options that I do not particularly like.
Réponse de innRoad
Dan, you have a great team which makes our partnership that much sweeter! We’re glad that you thought innRoad was the best fit for your property when you were looking for solutions. By the way, happy belated 1 year innRoad anniversary!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé Autre pendant plus d'un an
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Provenance de l'avis
Winner!!
Customer Service and Client Relations is excellent!
Always there to assist and resolve any issues we come up against.
Many thanks:))
Avantages
InnRoads is easy to learn and use. The many concierge we have on duty, picked up the system and procedures rapidly
Inconvénients
Honestly, there has been nothing, to date that is disliked about InnRoads. We've been trouble free! Its all good...
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant plus d'un an
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Provenance de l'avis
I had a problem i could not figure out and now I know more than before thanks to the help from...
Your service is so valuble. Thank You
Avantages
They explain and taught me things that kinda was hard to figure out from reading the online book. I love the fast service.
Inconvénients
they do not have an office in my Bed and Breakfest. Inn Road would be great if we can see them because they make you feel like they are part of our team. They ARE part of my team.
- Secteur d'activité : Hôtellerie
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Provenance de l'avis
Have been an Innroad user for over 5 years
Avantages
The software is user-friendly, and I find the vendor to be very responsive to questions and problems. I can quickly get a support person on the phone, and if the problem cannot be solved easily, then a case is opened for us until it's resolved.
Inconvénients
The cost! We pay a monthly fee, plus a fee for number of transactions that pass through the payment gateway. Also, the online reservation option for guests is a bit confusing, and often I get calls that they did not think the reservation was completed - which is true because they did not see the "confirm" option. It doesn't seem as well-designed as it could be.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
We absolutely love it!
Shout out to Nikita our Integration specialist, she was absolutely fabulous at helping us get everything moved from our last system to Inn Road. She also made our system so tailored to our needs that my entire office staff is now meeting their efficiency requirement.
Avantages
Initial integration was quick and easy. 24 hr customer support is great. Love that my set up team continues to check up on all of our staff to make sure everyone is comfortable and there are no issues.
Inconvénients
We have had a few super small issues, they were more computer related than they were Inn Road issues, but Inn Road customer service helped us in the ways they could anyways. Such as, the loading screens were taking too long, this was do to our cookies and history needing to be cleared on a daily basis and Inn Road customer support walked us thru that, even when they didn't have to.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
innRoad
I truly enjoy the ease of use for this software, it was very easy for my staff to use and I to understand innRoad, they truly enjoy this software far more than our previous Hotel Management software, it was (once again) easy to use, easy to train others to use this software, organized and I could use it on multiple computers at one time, for example, I use it in my office, and all departments on our property have a computer and run this software.
I Highly suggest innRoad for your business.
Avantages
Ease of Use, Great Price.
- Secteur d'activité : Hôtellerie
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Provenance de l'avis
It is very user friendly
Avantages
We enjoy how everything can be done from the home screen. You can check in guests, check out guests, make reservations and clean rooms all from the home screen.
Inconvénients
It is not as secure as we would like it to be. The credit card processing isn't as secure as I feel it should be.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
InnRoad software review
The implementation process was very informative and well organized. The follow-on training videos were organized and very informative.
Avantages
The software is cloud based, accessible wherever an Internet connection exists.
Inconvénients
The report features are cumbersome and have a very high learning curve. Each hotel accounting at the end of the day is different, so building a capability to tailor reports to each property would be a plus.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant plus d'un an
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Provenance de l'avis
Overall good.
Avantages
Does what we need it to do. Don't really know about "most". I just want things to work without much hassle. This works OK.
Inconvénients
Much of the setup is confusing and awkward. There is also a lot of features I'd never use. Sometimes the page loading time is very slow.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great and easy system to lear
Overall great product
Avantages
Ease of use, great customer service. The call I completed tonight was an absolute delight. She took the time to not only fix the issue I had, but to show me how to fix it myself in the future.
Inconvénients
Doing multiple room reservations could use some revamping..example, I had a group of people wanting 17 rooms, hitting copy 17 times, there has to be a better way
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Easy functionality and great customer service
We have been using innRoad for our cabin resort since January 2017 and have enjoyed the transition. The hands down best part of this system is the continual training and updates. They are extremely easy to get a hold of with questions and are quick with a response.
Avantages
Easy to use and versatile
Customer service and great!
Inconvénients
Tape chart -- needs to be simplified
Still figuring out how to customize reports (may end up being a pro)
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant plus d'un an
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Provenance de l'avis
Fast and Efficient
Avantages
Ease of use, Many reservation systems out there are overly complicated, Inn Road accomplishes the same thing evry much user friendly
Inconvénients
No back up to operate should the internet system be compromised, Suggest and offline set up as emergency back up.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant plus d'un an
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Provenance de l'avis
Always There To answer my questions
Avantages
It is user friendly...
Makes taking reservations easier
The 24/7 support when I have an inquiry or concern about a booking
Inconvénients
Would like it to be able to do multi room bookings when my guests are booking more than 1 room
Miss my parking lot key
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Very Easy to Use
I would like to add a feature that allows me to access cancellations besides the ones that come from each of the different booking sites.
Avantages
I love the ease of use that InnRoad provides. I can maneuver all over the website without having difficulty figuring out what each tab describes. I like the fact that I can provide instant information for the customers when they call in to ask questions about their reservations. The customer service representatives have been very pleasant to talk to on the phone and have understood what I am trying to do.
Inconvénients
I think that the website could save the information as I am typing in case I have to stop in the middle of a reservations to answer the phone or do something else that is required of my job as a front desk clerk.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant plus d'un an
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Provenance de l'avis
Service is excellent tech help!
Avantages
Support is always so helpful and patient with me! It is the one is ask for anytime I need to reach out to tech support.
Inconvénients
Don’t have any cons really been an InnRoad customer for about 1 year now and things are falling into place!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
The professionals at InnROAD are just that PROFESSIONAL. Amazing experience with great people.
The ability to communicate with our team on the ground at the property.
Tracking what is going on in real time.
Avantages
I love how it talks between platforms and how seamless it operates on our website. Tracks everything we need as offsite owners.
Inconvénients
I do not have any Cons at the moment. Maybe with some more exposure I will... but not now. I will update my review later.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant plus d'un an
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Provenance de l'avis
inroad
Avantages
anytime i have needed to call customer service on an issue they have always been able to take care of it & if i needed an error corrected that i made on the system they have always resolved the issue.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Software booboo
Avantages
They helped me walk through my BooBoo and took there time to help me.
Inconvénients
There was nothing that I was least concern about!
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Provenance de l'avis
Wonderful Program!
We replaced our old software system a year ago and moved over to the Innroad System. We couldn't have made a better choice! Our old system was very unforgiving when a mistake was made and very complicated to use. The Innroad system is very user friendly and very easy to train new employees on, but when there is a problem there is always help available. If we had it to do over again, I would definitely choose Innroad!
Pros: Easy program to use and train on!
Cons: We are a small Inn located on a college campus, our accounting is not streamlined like a normal self operated business, so some "work arounds" have had to be made.
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Provenance de l'avis
Great System
I installed Innroad in 2011 for a new Inn I purchased after doing a lot of research on available systems. Innroad was by far the easiest system I found and my sales rep was incredible. Recently I purchased a second Inn and again installed Innroad as it is easy for multi properties. The 2 way interfaces are good. Customer Support is good and responsive. Some things are a little cumbersome but I recently trained a new member of staff on the system and she picked it up really quickly. Highly recommended.
Réponse de innRoad
Thank you David for the great review. We're glad it's helped you grow and purchase more locations!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
User friendly, helpful staff
I don't like computers or being on them as a whole but with that being said, Innroad really cuts back on my computer time
Avantages
The ease of the staff walking me through how to use the software, the great & fast customer support when I do have questions, & the amount of time it saves me
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
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Provenance de l'avis
Great App but Not Always
Avantages
Really easy to use. Our front desk clerks think that this app is one of the best for hospitality.
Inconvénients
Sometime runs really slow. And it takes some time to fix even little issues.. Our housekeeping has hard times most of the time due to apps daily system updates. It doesnt updates immediately.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Needs to be more user friendly though customer support is very good.
Avantages
Functions and Features are very nice and tape chart visual representation saves a lot of time. Customer support is exceptional.
Inconvénients
Somehow a little hard to use. Sometime glitches make system log out without any warning and one can loose work.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
We are new to innRoad, but so far our experience has been great. The support in helping us get...
Well worth it!
Avantages
The ease of getting our Inn out there, also the use of the calendar for keeping reservations up to date.
Inconvénients
As I said, just new to this, so it does take some time to learn it. But the support is there to help every step of the way.
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Provenance de l'avis
5 Star experience
This is our first experience with an online booking engine. We were very unfamiliar with the process. InnRoad helped by patiently instructing us on how to use their software. It has been fairly easy, even for complete novices. We have appreciated all the people that we have worked with at InnRoad. They seem to put customer service at the forefront. So we can recommend them with confidence. And having the booking engine has increased our direct bookings and well as giving us a new avenue to obtain bookings through Expedia ( and other agencies).
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
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Provenance de l'avis
EXCELLENT CUSTOMER SERVICE
Always satisfied when completing the call.
Avantages
Getting to talk to someone right away is definitely a plus. Always friendly and patient customer service.
Inconvénients
Trying to teach computer illiterate clerks whom are not computer savy has been a struggle but tech support has been very helpful.
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Provenance de l'avis
Great program!!
I have been using this program for almost four years.
Because of it being so user friendly, I decided to use it at my motel that I just purchased.
I have used other programs and find this to being the absolute easiest to use.
The only suggestions that I have is to have auto fill when the zip code is put in.
Then the state and city would automatically be filled in.
Also, color coding the the "dirty rooms" on the tape chart would make it even more user friendly.
I hope these two requests are taken into consideration.
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Provenance de l'avis
Pretty Darn Good!
Finding a reservation management system that was easy to use and affordable for a small 15 unit inn led us to innRoad. We find the system easy to navigate for all of our needs, and we have almost always had helpful and professional assistance from the Customer Support. Only lately have we experienced a few bumps in the road with support, but that is to be expected with a growing company. Our service representative checks in on us frequently to insure things are working well, what more can you ask for.
- Secteur d'activité : Hôtellerie
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Provenance de l'avis
innRoad, a good choice for us!
Avantages
I like the fact that innRoad is user-friendly and enables you to correct mistakes easily. The software is very easy to train new employees on and enables me to log on and help my desk attendants online when I am away from the property.
Inconvénients
Tech support cannot always help in the evening hours. There are times that an issue will have to wait until the A-team techs are on duty the next morning.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Customer Service
Yesterday I had an issue with checking guests and I cannot remember the techs name but she recorded the issue and passed it on accordingly.
Had the same issue again today and they had already begun looking into it and were able to show me how to get guests checked in the meantime while they patch their software, The support staff was super helpful and resolved the problem in less than five minutes!
I love how reachable the support team is and always get the problem resolved.
Avantages
It's a corvette system.
All of the wonderful bells and whistles!
You can make it as simple as you like or as detailed.
The customer service is excellent and always ready to help.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Time Saver
Avantages
Having never used a computerized system before it was very easy to use. Online video's and tutorials were a big help along with the one on one training's.
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Provenance de l'avis
Works for us!
We purchased InnRoad for our 4 small motel properties in 2012. The product was just what we needed when we began running these properties and is growing with us to help support situations as they have arisen. The support is always available and generally quick to resolve any issues, of course depending on the situation. It is pretty user friendly and we have had great success training the new staff that have come on board without any issue.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great Software, but wasn't what we needed!
Great customer service, great software, just didn't fit our company as well as I had hoped.
Avantages
Customer service and no contract
Inconvénients
Monthly Cost and no "App"
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
InnRoad
Great initial training and continued customer support. Very user freindly hotel management software.
Avantages
Ease of use. Good training and support.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Very happy with Inn Roads
Avantages
Easy to read and understand once you go through the training . Customers services have been a great help.
- Secteur d'activité : Hôtellerie
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Provenance de l'avis
Royal Pain
Avantages
Some of the reports are good but can't get the breakdown as customized as i'd prefer.
Inconvénients
Can't seem to change anything ourselves. Everything has to go through support and it takes days before they think it's completed and email you asking if the issues are resolved. When you check the problems or changes are still there.
Réponse de innRoad
Michael, I’m sorry you’ve encountered this. I’ve passed this information along to your account manager who will be reaching out to resolve your concerns. Please let us know if there’s anything else we can do for you.
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
The road to an effective property management, innRoad!
Avantages
InnRoad was able to effectively improve small lodging operations and their reservation systems are astounding.
Inconvénients
The only thing they should take their time improving is their mobile website and features. Everyone has smartphones now come on!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Innroads
Inn-Roads is an amazing reservation system that has all the bells and whistles.
- Secteur d'activité : Hôtellerie
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Provenance de l'avis
We love this software!
Avantages
The software was easy to use once we got used to it. The Support from Inn Road is excellent. they are very quick and helpful and respond quickly to our needs. They also call and follow up on the issues that we had to make sure they are fixed.
Inconvénients
I do not have any complaints about this product or the vendor. They are very helpful and the support system is great. they follow up calls and emails that we receive from them are just a bonus.
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Provenance de l'avis
New Orleans Guest House
Good , as I contact not much inn road assistance. But when I call ,i have help ,and it is very fast ,accurate , and customer service is really good.This sistem inn road is easy to use and it feet for small properties like ours . You just have to know how to use it properly and will give you great results.
- Secteur d'activité : Immobilier
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Provenance de l'avis
InnRoad has helped me expand my business, with 24/7 support!
Avantages
Two things: 24/7 customer support to keep my business running smoothly, and integration with my website which makes for a beautiful booking site that guests trust.
Inconvénients
I haven't had any problems so far. When I have questions, it's easy to get support on the phone. All the the customer reps seems to have a very firm grasp on the software and how to use it. They are much better than me, but explain it all with ease.
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Provenance de l'avis
Works great!!!
I have been using it for over a year now, I love it, it is very user friendly. If ever I do have an issue I just call and I am helped right away. I would recommend this to others.
Réponse de innRoad
Thanks Leann!
- Secteur d'activité : Hôtellerie
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Provenance de l'avis
The out look is good but the function and preference is bad
Avantages
the outlook is great. The function is very straight forward.
Inconvénients
speed and the function does not match the hotel business.
Security is bad .
Réponse de innRoad
Fai, I’m sorry you’ve encountered this. I’ve passed this information along to your account manager who will be reaching out to resolve your concerns. Please let us know if there’s anything else we can do for you.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Helpful to the hopeless!
Avantages
I like that it syncs together several booking sites and notifies me by email when a reservation comes in. The support people are fabulous!!
Inconvénients
I am pretty small with only 3 room options and there are a lot of things I may not use and do not yet understand.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Always great
Always there till the end, very helpful
Avantages
That it is easy to use, like that they can see what I’m trying to do and help me threw the computer.
Inconvénients
Some times it takes a lot of time to get someone to talk to, I’m trying to work and get put on hold for quite awhile.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Learn a lot on my mistakes
Avantages
It is pretty easy once you learn how to use it, when you have never used it before. And the help desk is really good about helping you.
Inconvénients
There’s really nothing bad about it. Once you get the hang of it. I still have some trouble with it just trying to remember how to do it.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Quick, easy, and efficient.
Avantages
The program is so easy to use. The features are simple and efficient. It does what I want it to do when I want it done with out a hassle or wasting a lot of time.
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Ms
I am a website developer and had a terrible time getting the new website hooked up to Innroad. Customer support was terrible and I couldn't even go in and change photos or update copy in their system.
Avantages
My client likes the way it works for his hotel.
Inconvénients
Poor customer service
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
The agent who helped me was very helpful, informative and very patient .
Overall, inroads is a very good computer tool for a hotel company .
Avantages
I love that the agents go above and beyond to help with any questions any one may have .They are always so helpful.
Inconvénients
Sometimes the features on the innroad set up can be a bit confusing . There aren’t much cons to the software.
