innRoad

Avantages

Honestly, for a PMS/IBE provider, the best thing I can say about innROAD's team is that they are great at following up. A lot of times when you integrate a PMs on property, they little details in integration get lost and the account management team assigned to you barely cares. This team is the opposite. They're very transparent about what their product can and can't do, and they try to find workarounds for antyhing that gets 'out of that lane'... super team, supper support.

Inconvénients

Rate planning ,rate setup and then rate management are all a bit tough to accomplish if you're a veteran revenue manager, BUT... honestly and from one veteran hotelier to another), when IS rate management and loading every really 'easy'? You give me an easy rate management task, and I'll sell you a bridge, how about that? No seriously, other than this ubiquitious aspect of hotel life, its a good product.

Avantages

Customer service representatives are pretty familiar with each module of Innroad as if they are a real user of the platform so that they can understand our problems and figure out solutions about the side effects along with the major aspects of the problem that our officials counter. OTA integrations works flowlessly and the updates we have pushed are reflected to all the integrated platforms without delay.

Inconvénients

If you are familiar with the multiple channel management programs like me it is easy to understand the workflow of the platform however for the inexperienced staff we needed a alot of training to get them used to use the platform with all capabilities. I needed to eaither assist them manually or direct them to the customer care representatives which is not good for a successful product like Innroad.

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Avantages

The quantity of functions this software has for the hospitality industry are great. It has the potential of saving tons of time while generating sales, if everything functioned the way they intended.

Inconvénients

There are very frequent platform limitations and errors. We have frequent issues with slow loading of the software, not related to any connectivity issues such as internet. We also run into multiple issues with group reservations and allowing pre/post shoulder booking. Integrations with platforms like Booking.com or Expedia have tons of hiccups to the point it’s not worth having the integrations. We push for direct booking over integrations because of the software limitations.

Avantages

Innroad was great with the set-up. They worked closely with me to make sure they set the product up correctly right from the beginning. The data transfer went smoothly as well. I like that if I want to make changes to the initial set up it is very user friendly for me to make changes myself. The visual is excellent to see the status of our hotel at a glance.

Inconvénients

There is always something more that you want from a software just because every business is unique. I find that Innroad does look for solutions to these problems. The only function the system cannot perform for me at this time is to allow a guest to not only book a room online but to be able to book other rental equipment that has a limited supply. The software assumes that other rental equipment has an unlimited supply.

Avantages

How easy it is to get in contact with customer support. They are always available by email or phone and ready to help. The support team is very knowledgeable and usually able to assist right away.

Inconvénients

I feel the system can run a little slow sometimes. I've come across certain issues which can't be explained by support as to why they happened or what to do to prevent them in the future. Again, support always helps resolve these issues quickly.

Avantages

-Customer service is excellent and available 24/7
-Easy to use
-Great booking engine

Inconvénients

-Chargeback feature could use improvement
-Some issues with integration with OTA's

Avantages

Customer service and overall functionality of the product

Inconvénients

manage well and when you have an issue you are able to connect with someone to assist you in an expedited manner.

Avantages

It is their customer service that makes them number one from my point of view.

Inconvénients

Initially group functionality was a little clunky when we switched to innRoad. It may partially because we were learning a new system. Group functionality has improved over the years.

Avantages

Even as a mid-sized bed and breakfast, we can have some busy times when we are at full capacity and innRoad makes keeping our reservations organized convenient and straightforward. The software allows us to easily rearrange room assignments or adjust length of stay. It also integrates smoothly with third party reservation sites such as Expedia and Booking.com.

Inconvénients

On very rare occasions the software can have some glitches, such as updating charges to reservations or freezing actions for changing a reservation status. Fortunately customer service is easily available 24/7 and can promptly address whatever issues arise.

Avantages

Inroads does an excellent job of getting clients.

Inconvénients

Some of the booking agencies (Booking.com, Expedia) are not consistent and sometimes difficult to get customer service

Avantages

Ease of use, tutorials available, articles/how to guides just by searching a related term/word even if generalized. Hands down best customer support agents who don't stop if they aren't able to answer a question, instead they take it to a specialized team who proceeds with the inquiry/issue. They've followed up via email and phone every time I brought things to them. (I'm the squeaky wheel & utilize customer support a lot!) When responding to a feature availability inquiry the response has always been thorough and/or if feature was not currently an option they've taken it to a design team who has implemented it when possible. Their customer support has made reservation life so much more efficient.

Inconvénients

A few quirky things about the program are puzzling, but not deal breakers. I was an opera user before and miss the feature of having everything about a person and all charges and history be available on one screen in pop ups ~ it was like all my sticky notes right where I could see them with the guest in front of me.

Avantages

The system is full of options but easy to use. Training and trainers are thorough and knowledgeable about system and patient throughout the process. They are very fast and can get you up and running quickly. Support is around the clock and case workers are there to assist with guidance. There online tools and tutorials

Inconvénients

I signed up too early and should have waited to implement as I opened much later. Very impressive sales experience that took awhile to regain my confidence during implementation. Certain limitations, such as multiple persons in one room are not very well managed. The work around to get two names in one room is not acceptable as it alters the contact/billing information and eliminates the possibility of different prefixes for two individuals and the contact is associated with the payment processing. There are limitations to the marketing sources and sub-sources that need to be corrected, as they were clearly intended for use and were used by the first operators one can see.

Avantages

My favorite thing about InnRoad is the easy set up and the ease of use. Training the staff was very easy and recently, they have added new features which have made InnRoad even more advanced. Innroad also has great reporting forms for forecasting, etc. I would highly recommend this software for any hotel.

Inconvénients

I can't think of anything that I would improve. Their tech support is always there if you need them.

Avantages

Very used friendly with many useful tools. I was impressed with the customizable online booking features that present our inn in a professional way.

Inconvénients

Customers who are entered into our database can have multiple entries of the same person. It would be helpful to be able to combine or edit duplicate names into one and eliminate redundant entries.

Avantages

None

Inconvénients

Screen has way too much info. Cluttered--see above

Avantages

90% of the time its super user friendly and gets done what it needs to get done.

Inconvénients

Unable to book more than one room at a time for the same guest which is just not efficient.

Avantages

I like : * ease of viewing reservations through the Tape Chart
* ease of changing/moving reservations through the Tape Chart
* ability to SPLIT rooms in one seamless operation for the same guest
* customer support so far has been very helpful and usually prompt

Inconvénients

I don't like: * seems like too many buttons to click to save, commit, select, etc. some operations
* the difference on same dashboard button All Arrivals and Pending Arrivals, All Departures/Pending Departures (seems like Arrivals should
simply show All arrivals for the date, then have another button for Today's Checked In Guests; Departures simply shows all departures that date still In House and use another button for Today's Checked Out Guests
* Also - make UNdoing a Check In or Check Out simpler

Avantages

It is in real time
Easy to use tape chart
The audit doesn't have to be done daily

Inconvénients

Customer service can be difficult (not the best at returning phone calls)

Avantages

The amount of time that is saved and how it consolidated so many jobs .

Inconvénients

You cant access all the features on the mobile site

Avantages

Inn road reservation system is very easy to use and learn. they have a help section with instructions on how to do a lot . You can schedule a class online . Or just call customer service on the phone which is available 24 hours a day. I have called a few times. And every time the repasenitive has been very polite and able to walk me through whatever I needed with step by step instructions. One time I was very busy with customers. And they just fixed my problem for me. And sent me a email with instructions on how to fix it myself if it happened again. Overall my experience has been excellent. And would recommend to anyone wanting to buy a reservation system

Avantages

The visual aspect is easy to interpret and explain to new employees. Also, the ability to correct mistakes in folios, etc. is very helpful when someone is learning, along with the ability to set roles and each users abilities.

Inconvénients

Adjusting the rates is time-consuming and definitely takes thought to work out the different seasons and rates, as well as minimum stays. Lowering rates for last minute bookings is sometimes a lot of effort if a new season has to be created as well.

Avantages

manage 2 resorts reservation
great customer support

Inconvénients

doesn't always work perfect with Mac
wish you could update a quote

Avantages

The software is easy to use. I don't have to worry about making booking mistakes. It's also very easy to alter reservations and to see availability and rates of occupancy.

The hotel was not computerized at all when I became the manager 3 years ago. After I was here 5 months a person called from innRoad and convinced us to give innRoad a try. I am of the generation that is not very computer literate and innRoad helped me implement the system and offered training sessions to our whole staff to learn how to use computers and the innRoad system. I'm not sure another software company would have done that.

Inconvénients

I wish I understood how to delete obsolete rates. My available rates screen is too cluttered. If I were to ask, I know someone from InnRoad would walk me through how to fix that.

Avantages

The reservation tape chart is easy to maneuver and select reservations to see details. The rooms being on the horizontal, helps me to find open dates for guests. Credit card integration is great, payments are automatically deposited to my bank account. Customer database is invaluable, can make personal notes on guests and reservations.

Inconvénients

I still need help with manipulating the credit card information on reservations that need to be changed. I.E. customer leaves early and does not present his physical credit card at check in or check out, it is in the system from the initial reservation ...some times the credit card information is not available on my screen but is to the technical engineers. They have always been able to help me.

Avantages

The reservation software is intuitive, as it is easy to navigate, set permissions, adjust document templates, set rate floors and run reports.

Inconvénients

Setting up the seasons and rates is time consuming, but I am not sure how it would be made easier. It is a matrix system, so to simplify, I created a spreadsheet and then I can copy and paste it over into innRoad individually.