Classy

Avantages

We love being able to customize Classy to meet our specific organizations needs. Our Classy Support Team makes it extremely easy to get the most out of Classy!

Inconvénients

There are a few tools that we wish Classy could do - but we are always able to find a workaround that works for us.

Avantages

Classy is very easy to use, from the moment it is set up. Implementation was relatively straightforward, and had a dedicated Classy representative to walk us through the process. Upon set up, we were able to immediately reap the benefits of the platform, and the Support - from documentation, to regular training webinars, to the assigned Client Success Manager has been very useful.

Inconvénients

There are certain design features/elements that I wish had more customization, especially within the crowdfunding and peer-to-peer campaigns and email acknowledgement templates.

Avantages

the organization and cleanliness (if that makes sense) of the program. It was relatively easy to use and was a great way to organize a fundraiser from the back end.

Inconvénients

lack of fundraising and donor options compared to a few other newer programs.

Avantages

Having a Peer-to-peer and crowd funding options is a nice tool to have under our belt.

Inconvénients

The transaction fees are too high. We have several donors that call us and mail us checks because, when they cover the fees for their $1,000+ donations, takes away from the money they have set aside for our cause. We wish the fees were a little lower for small charities like ours. We are already paying to have the software (which is not cheap) and on top of that we need to give from the donations.

Avantages

We love how easy it is to create a fundraising campaign. Our users find it easy to customize their personal fundraising pages and share with friends and family.

Inconvénients

Occasionally we find that it is not as feature rich as we would like, but Classy support is always there to suggest a work around and we prefer an easy to use platform to one with all the complexities that make it hard to use.

Avantages

It's very easy to use, implement, and train on. Donors are very happy with the ease of transactions

Inconvénients

I wish they had a more robust donor database so it could be an all in one solution for us.

Avantages

Classy is the easiest and by far most customizable CRM software that we have used. It is ready to go right away to start to build and create campaigns. The look is great and it is easy for the end-user to use as well. It is also very multi-functional in using the platform for donations, crowdfunding, peer-to-peer or ticketed events. All in one platform and delivers.

Inconvénients

The current split of Classy and Classy Live (live event/auction) side of things is the biggest downside and separate but not a deal-breaker. They work together well.

Alternatives envisagées 

Pourquoi choisir Classy 

Avantages

Ease of making a personalized website that matches our brand and has all the functionality that we need. Our participants find it easy to navigate and use which is so important when you are asking people to voluntarily fundraise for your cause.

Inconvénients

I wish there was a way to highlight our sponsor logos in an upfront way so that participants and website visitors see them without it impeding their ease and ability to find information relevant to them. A sidebar or something?

Avantages

Classy was SO easy to launch, customize and implement for both our donation page and our fundraising campaigns. Their interface is simple and intuitive, and they are constantly innovating new features and functions. It was also easy for our schools to set up their own campaigns. We have saved a ton of hours using Classy for our platform. We no longer have to manually do tasks that are done automatically like: send donor recognition emails, fraud management, import donor data to our email platform, offer employer matching gifts, in honor of donation gifts...

Inconvénients

The cost is a bit prohibitive, but we were able to budget it for it once we compared Classy to other platforms and calculated the time we would save on their platform. Two big issues I have is that I need to download two reports to get all the accounting data for campaigns, and donor-paid fees show up in the fundraising total, which is misleading and has long been a user complaint.

Avantages

Easy to use, and really prompt customer service.

Inconvénients

Nothing! We're really happy with our use of Classy. I'm sure there's more we could do to make the most of all the platform has to offer but right now we're meeting all our needs.

Avantages

Once I could get a fundraising page completed, it looked very good. Graphics were good, ability to use various fonts and different sizes was good.

Inconvénients

I found Classy to be expensive for what I got as a fundraiser and administrator. Customer service was pretty good, if I could get them on the phone. I found too many things difficult to do and ended up frustrated with the software. Also, we didn't raise much money because it was expensive and, of course, there were fees for each donation.

Avantages

We love the simplicity of page design, the self-service aspect is a big positive (see below), and the fact that we have dedicated customer service pros assigned to our account who provide monthly consultation is a bonus. Classy's integration with SalesForce (our CRM) and other third parties helps us to design and manage our own ecosystem of, for us, best-in-class platforms. Classy also provides, for a fee, an internal design team that can further customize donation web pages for unique situations.

Inconvénients

The platform is still evolving and we find that the self-service aspect of the software (which in aggregate is a huge plus) doesn't allow for as much customization as we would like. Their customer care is very responsive, however, and always forwards our suggestions/concerns to the tech team.

Avantages

Classy as a donation tool is highly effective and the support team is highly consultative and responsive – and really want us to do well in raising funds for our cause. They also offer webinars and an ever-expanding set of tools with their users in mind, including the recent integration offering with Double the Donation, making it very easy to impact donations in a very easy-to-use tool. As an organization, Classy transactions sync with Salesforce, enabling us to centralize donation activity.

Inconvénients

Reporting capability is limited, but helpful at a high-level, including trending, specific campaign performance, and the like. While syncing with Salesforce is very important and works well for online donations, there is some inconsistency in syncing of offline transactions and the detail that is carried over. Transaction edit flexibility would also be helpful – e.g., when a donor registers for an event and is unable to attend, rather than being able to edit the mode of the transaction (e.g., from event ticket to donation), a new transaction must be created. These are enhancements. Classy is a great value and partner for our organization!

Avantages

I love the all the different fundraising campaigns, especially the peer to peer campaigns! You can create a fundraiser goal and have people create their own personal fundraising pages and/or create teams to fundraise together. The reporting is really nice as well on the back end.

Inconvénients

There are paid plans and also a fee per transaction that can be difficult for small nonprofits, but the rates are competitive

Avantages

Compared to other platforms for nonprofits, Classy offers more versatility in designing visually compelling donation pages, campaign landing pages, peer-to-peer fundraising pages and more. They are also constantly innovating ways to raise more funds (for example, by allowing you to request credit card processing fees and set the percentage requested and by making monthly giving a more prominent option for donors). Their customer service is also timely and well-informed and reporting tools have become quite sophisticated.

Inconvénients

It took a little time to get to understand how to best use the new reporting tools, but once I did learn, I was able to access and analyze much more data than before the revamp. So it worked out well. There's really nothing I have a complaint about.

Avantages

I like the easy-to-use Classy platform. Overall, the donation pages are easy to create, implement, and deliver to our audiences.

Inconvénients

I think not having the Venmo or Cash App payment processors.

Avantages

You can make really beautiful and functional things with Classy, there is lots of room to customize and design. The peer to peer fundraising pages as part of event registration is great (this is what we are using it for). There are lots of moving parts so it is good that they have such great customer service - people on the phone have been great, also chat and email options. The onboarding process was really hands on - which it should be as the price/year is very high and taken with the percentage is even higher. We are early in our relationship with them trying to see if this powerful tool will bring in enough extra donations to be worth the added cost. No doubt its a good product with good service.

Inconvénients

It's pricey, almost 3k/year - we've just launched our fundraising campaign and it remains to be seen if we can increase donations enough to cover the cost - but the biggest downside is you can't move your donor database in - at all. So let's be clear that this is not a CRM in any real sense- you can't upload files of people or donations to it - it is a one by one manual thing. It seems like a great way to manage people who have given through classy but if you have donor files already, you'll need another database - which you'll also have to pay for so this seems like a lot to pay for not a total solution. If you were to be starting from scratch this might be a moot problem. For us - we are keeping our Donor Tools account and just using classy for events as a test - but two donor portals is not an ideal situation.

Avantages

Classy is just what we needed to make online donation easy and painless. Not only is the donor experience great, but Classy keeps track of the donors in a variety of useful ways and we receive our monies in a timely manner. In addition, Classy is able to organize our annual fundraiser, handling both ticket sales and donations.

Inconvénients

Classy has many features that we don't fully use. We hope to learn more and use Classy more effectively in the future.

Avantages

It allows dynamic and customizable campaign pages. We've been able to increase the information we disseminate to our donors

Inconvénients

The design template is limited without coding experience

Avantages

I have had a good experience using Classy. One of the things I like best is the support that Classy offers, especially the "chat" function. It is very quick and easy to use. I also like the team function, where attendees can have both an individual page and be part of a team.

Inconvénients

I don't like the cost of this software– it is very expensive, especially for a nonprofit.

Avantages

The customization of each of the campaign pages.

Inconvénients

the mapping from classy into salesforce was not as smooth as I thought.

Avantages

Classy is such a helpful tool for our nonprofit because the make fundraising centralized. You can set up events, peer to peer fundraisers, crowd funding, etc. We are still figuring out how to best use these different tools for our nonprofit, but Classy has a ton of resources to help with that too. I think the resources Classy offers is one of the things I like most about them. If I ever have a question, I just go there and there is usually a resource available.

Inconvénients

It is hard to tell your donors how much they should pay to cover fees because WePay uses a set approach and Classy uses a percentage. It would be helpful if they could agree.

Avantages

Our nonprofit team has really appreciated Classy's clean user interface and its many robust native integrations. Despite other similar options, we are always inclined to use Classy as it works cleanly with our existing systems such as Salesforce, minimizing busy work for data entry and donor management. Their support team is highly accessible and have been a really helpful resource for our team to maximize usefulness of our campaigns.

Inconvénients

While the plug-and-play setup can be very helpful for quick campaign creation, for some campaigns, customization options are limited. Their in-house payment processor Classy Pay also has some fees which were relatively hidden which has been disappointing, but it is generally a very useful software.

Avantages

Classy has been a game changer for us here at The Launch Pad. It felt like a scary investment because we are a very small non-profit and it can be risky to spend money on things other than programming. However, Classy helped us reach a broader audience, it engaged younger families in what we do, and it gave us a much more professional look. Classy is user friendly, it communicates to our donor database so our Salesforce account stays up to date, it sends receipts automatically, and as a team of only 3 people serving 100s of teens a month, that helps us out so much. We are classy customers for life!

Inconvénients

The only complaint I have is that I wish we could switch between campaign templates without having to rebuild the design. It's not a huge ordeal, that would just make it a little more efficient.

Avantages

Classy is a good alternative tool for the Peer to Peer fundraising platform, however they are marketing the product as a donation platform which could be problematic for nonprofits.

Inconvénients

You cannot give your donors the option to pick multiple funds, its does not have capacity to to track Google E-commerce. The sales team never discloses this to you, and once your locked in the contract they will not let you get out even though the product is not a good fit for the organization.