Pulseway

Avantages

The Mobile App is years ahead of its time and I have been using Pulseway for almost 10 years. Their Support and Sales team are patient and great. Most things get resolved instantly and they listen to feedback and always have new fixes and feature ready at bay.

Inconvénients

Occasional cohesiveness between the webapp and mobile app. There are some rare instances that the Web App and the Mobile App function differently, whereas as an avid software user, the general stance is that there would generally be the the same experience across web and mobile.
The mobile app has not been updated in terms of excessive functionality as well as looks as it still holds the same look and feel and most of the functionality from years ago. That being said, even those functionalities are ahead of its time when they were release, I hope they improve their mobile app whilst they are already improving their web app as I believe their mobile app sets them apart from other competitors. The ability to restart a PC or check its logs while being away and remote itself is nuff said. Improved notifications is also another aspect I would like to add.

Alternatives envisagées 

Freshservice, ManageEngine Endpoint Central MSP, Atera, N-central, MSP360 Backup et NinjaOne

Pourquoi passer à Pulseway

Mobile App, constant improvements to the product and service and great support!

Avantages

All services work as indented, no gotchas or anything like that. It simply does what it's supposed to.

Inconvénients

Can be complicated to use at times, figuring out all the links and buttons can be cumbersome - but once you get it figured out its awesome.

Avantages

The fact that RMM is combined with security packages.
Another advantage is the good support.

Inconvénients

set up was not 100% as demanded, but the Pulseway team did correct all.

Alternatives envisagées 

RG System

Pourquoi passer à Pulseway

because of the good support and communication with the PulseWay team

Avantages

It's gotten to the point where we don't know how we'd survive without Pulseway. So much of our business is now fully reliant on the feature set available too us. While some may think this is a negative, this has been a major positive for us. It's allowed us to elevate support for our clients and provide a much clearer path to our overall growth.

Inconvénients

The PSA is a bit cumbersome and lackluster in terms of useability and features.

Avantages

The mobile app and the simple interface as well as the range of monitoring options

Inconvénients

There is currently nothing that I don't like or that doesn't work

Avantages

This RMM platform is incredibly easy to use and setup. Offering silent install of the agent, the ability to lock out the agent from users making changes and from our experience it used little system resources. The RMM comes with it's own integrated remote access tool which allows for seamless remote connection to client endpoints, as well as integrated remote command line tools and remote Powershell right in the dashboard, making it easy to perform tasks without interrupting users. Built in scripting with multiple predefined scripts was a plus, but the ability to custom create and deploy scripts to the dashboard was a huge benefit, especially when remote installing third party software and tools. The dashboard design is modern, the support agent can be branded to your company, and users can request support right from the quicklaunch icon. Additionally, the remote chat feature allows for communicating with a logged in user without having to remote connect to the endpoint, making it easy to give a user a heads up if you need to connect or reboot their machine. Overall the Pulseway RMM product is worth taking a look at for any MSP interested in getting premium features as half (or less) of the cost of the other guys, without compromising on ease of use or support.

Inconvénients

Third party patch management is just now being rolled out for Pulseway, a feature that many other RMM platforms we reviewed already had in place. We had to use a third party patch management platform to manage non-Microsoft patches. The antivirus integration (for Webroot) doesn't allow management from the dashboard - if you want to add sites or configure policies you have to connect to the Webroot dashboard directly. You can deploy the AV solution from the Pulseway dashboard, but you would have to have already setup the profile for the deployment in Webroot. Pulseway requires a minimum 25 seats - so if you are a small MSP or just starting out, you may end up paying for unused seats - however, the price per seat for workstations is one of the lowest I have seen in the industry, so you'd likely still save money over the other platforms.

Alternatives envisagées 

N-sight, ManageEngine Endpoint Central MSP et NinjaOne

Pourquoi passer à Pulseway

Cost, ease of use, included tools and available integrations.

Avantages

It does take time to learn. It has many features, many modules and lots to offer. The price is the draw to Pulseway, as it is much cheaper than the leader in the RMM and MSP industry. They offer full managed support for servers, which if your an MSP, you will see the value there. The cost per server is low enough to make it profitable and give you access to network and server engineers at a low cost. The sales and marketing feature has lots of potential. The dashboard feature for systems is one the best.

Inconvénients

Workflow and process flow is confusing. Needs a better one dashboard solution for everything and not having to jump to differnet modules. The integrated help desk, has issues and needs better integration with the RMM. Overall it needs a better workflow process.

Avantages

Ease of use and implementation. Integration with Zendesk and Slack, plus integrated kaspersky antivirus.

Inconvénients

Add ons Network Monitoring and Cloud Backup are very expensive when converting to our local currency

Alternatives envisagées 

N-sight et N-central

Pourquoi passer à Pulseway

Due to the ease of management, the acquisition of new licenses in a practical way, simple installation on endpoints and mainly by the APP, which gives us power in the palm of your hand.

Avantages

Having the mobile app combined with the web portal allows me to manage my devices practically anytime anywhere! The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.

Inconvénients

There hasn't been an update for the Win 10 App in a while. I would love an investment in this tool. But, I have moved to the web portal as a workaround. I would love to schedule deployment of Antivirus and scripting for when the next time a device checks in, not just when they are online.

Avantages

Very Fast and Reliable Product. this product and made it 100 times easier to monitor and responded to failures within minutes rather than the end user calling hours after a problem has arrived. This product is has endless features and endless customization for automation.

Inconvénients

1 update to fix Web viewing of server backups took a long time to fix ( this is now working and flawless), and does not support Legacy OS (Server 2008, Server 2003) but it is a good thing to move forward.

Alternatives envisagées 

N-sight et NinjaOne

Pourquoi passer à Pulseway

very easy to use, it wasn't overly complex with too many features that do nothing. every easy to implement. great price point.

Avantages

I like the fact that I can do most of my repairs without interrupting my clients work. I also like the antivirus integration.

Inconvénients

The PSA is terrible, we are not going to continue using it. I wish there was more antivirus choices. I hope the dashboard will eventually provide more useful information such as the asset info panel, it doesn't provide enough info.

Avantages

Ease of use and setup. Customer service is wonderful. As an MSP, I get a weekly call or email from my account rep to make sure everything is working correctly. Has a great phone app that allows us to do just about everything mobile.

Inconvénients

No issues. Software works as designed.

Avantages

All of the great built-in features that the software provides for managing and monitoring the systems.

Inconvénients

Would be nice if software would provide safe mode boot with network access.

Avantages

I love the fact that Pulseway is so responsive, web accessible, and the support is amazing.

Inconvénients

We always have a wish list, but I think that Pulseway does an excellent job in ensuring that they are continuously developing the system.

Avantages

The applications allow for granular control and are extremely responsive. The mobile apps are where Pulseway really shines.

Inconvénients

The mobile app (iOS) is lacking the remote session capability.