Pulseway

Avantages

Super outil pour la gestion et l'etablissement de connexions distante a vos serveurs. Permet egalement de faire de débugage à distance.

Inconvénients

Le cout des licences est exorbitant et les fonctionnalités un peu limités

Avantages

Cost
Ability to Deploy from local servers
Remote Powershell/Command Prompt is a life saver
The scheduled execution of Powershell/Batch Scripts
Easily control windows updates

Inconvénients

No remote access for Mac OS
The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

Avantages

Ease of access.
Easy integration.
Reliability
Great support.

Inconvénients

Lack of integration in to Some AV software. However easily achievable.
Some billing not consolidated.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

RMM works very well. The remote take over works well with all the options that you expect.

Inconvénients

PSA is a bit to basic for our needs. Missing some of the basic features that you would expect.

Avantages

The palteform is really easy to use and powerfull

Inconvénients

Would like to see SSO auth implemented

Alternatives envisagées 

Pourquoi choisir Pulseway 

Pourquoi passer à Pulseway

Avantages

Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. Pulseway's RMM has a wide variety of indispensable scripting and management tools which they are regularly enhancing and adding to. Most importantly, Pulseway has exceptional customer service. Our account manager James Norris is outstanding. James really goes the extra mile to make sure we have everything we need from assistance with sales of services, onboarding, and obtaining product support.

Inconvénients

There is definitely a learning curve associated with the more powerful aspects of the RMM and PSA, fortunately Pulseway is very responsive to questions and provides guidance to ensure we get the most out of our services potential.

Alternatives envisagées 

Pourquoi choisir Pulseway 

Pourquoi passer à Pulseway

Avantages

- Ease of use / Intuitive UI
- Powerful, feature rich mobile app
- Integration with Bitdefender GravityZone EDR

Inconvénients

Lack of graphical remote desktop control for Linux systems

Alternatives envisagées 

Pourquoi choisir Pulseway 

Logiciel antérieur 

Pourquoi passer à Pulseway

Avantages

I like how Pulseway is constantly being developed with new features and improvements. Every product update brings something new to the platform, which is great to see.

Inconvénients

I would like to see more product documentation, and downloadable examples of Pulseway automations/scripts.

Alternatives envisagées 

Pourquoi choisir Pulseway 

Logiciel antérieur 

Pourquoi passer à Pulseway

Avantages

Nice automation and scripting features. The mobile app is also very good, Account manager is very active making sure everything is as it should be and offering solutions.

Inconvénients

Remote desktop is ok , but could be faster

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

Competitive price with great features.
A good customer support.

Inconvénients

Actually Pulseway lack of precises features and need somes optimization on 3rd party management

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

I like the support and integrations and the ability to also do automations.

Inconvénients

I locked my account out once and it took a few days to regain full access.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

We use Pulseway for monitoring and remote server management. My favourite thing is that I can control the servers from my phone and in case of any problem I am informed right away and I can sort everything out before the client even notices that there is a problem. Pulseway is a great help and I couldn't imagine working without it.

Inconvénients

In fact this is the last change where the Pulseway app from the Microsoft store, so it stopped having some basic features like the ability to restart servers, install updates etc... I really enjoyed using the app, and I understand that as part of the progression it's moved to a web interface. But the slowdowns bother me, having to log in, enter 2FAs and such.. But still, it's a great help.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

Pulseway's UI makes it super intuitive to manage. It comprehensive set of features, combined with their automation tools, enables each of my technicians to manage hundreds of devices instead dozens. Simply superb. It integration with other tools makes Pulseway my 1 stop shop for all my MSP requirements.

Inconvénients

Feature parity for MacOs support is still on the works. They are getting better with each release, but, not quite there yet.

Avantages

Product has been reliable and there's new features on a regular basis.

Inconvénients

Pulseway tries to get you to commit to a 3 year term. However, after speaking with the rep and clearly explaining that we would not agree to a 3 year term, things have been fine.

Avantages

Notifications on different computer events.
Remote control - and the secure way it works.
Control a server/computer without logging into the GUI. Windows updates etc.

Inconvénients

The lowest license count on a business account is pretty high.

Alternatives envisagées 

Pourquoi choisir Pulseway 

Logiciel antérieur 

Pourquoi passer à Pulseway

Avantages

Competitively priced against other rmm options and extremely integrated solutions making it easy to administer systems. Amazing mobile app and remote control adding to the ease of use.

Inconvénients

No integrated linux patching in the patch management module for granular control. Built-in script is provided though.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

Great pricing options for small teams.
Quite powerful for such a small agent.

Inconvénients

Reports could be more detailed, especially when it comes to resource usage and performance metrics

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

Simple to use and affordable.
Meets most our needs.

Inconvénients

The Service desk could use some more improvements

Alternatives envisagées 

Pourquoi choisir Pulseway 

Pourquoi passer à Pulseway

Avantages

Pulseway is truly a fantastic Remote Monitoring and Management (RMM) product, and I strongly believe it stands at the top of its class. One of its greatest strengths is the constant development and improvement. The rate at which they are introducing new features and enhancing the product is impressive—comparing the Pulseway of this year to last year is like comparing night and day.

Another standout feature is their patch management automation. In an era where Cyber Essentials certification is crucial for many businesses, Pulseway offers the strongest patch management system in the market. The automation capabilities streamline updates and reduce manual intervention, making it a vital tool for keeping systems secure and compliant.

Their openness to community feedback is refreshing. You can request features, and the developers genuinely listen to user suggestions!! This level of responsiveness shows that they value their customers and are committed to improving based on real-world use cases. A must in my opinion.

Inconvénients

While Pulseway excels in many areas, the one significant drawback is the remote control experience. Having switched from Splashtop, I’ve found it quite challenging to adjust, as Splashtop offers a superior user experience in terms of stability and usability.

One specific issue is with multi-screen support. Pulseway’s current implementation of multiple monitor support is subpar, forcing all remote monitors into a single screen. This setup is awkward and hampers productivity. It would be far more practical if they allowed each monitor to open as a separate window, similar to how Splashtop handles it. The ability to remote into multiple devices and full screen each one across different monitors is also something I miss dearly. Currently, Pulseway only allows full screening of one remote session on the default monitor, which feels quite limiting. Addressing these issues would significantly improve the remote control experience.

Avantages

The Web UI Dashboard is very user-friendly, probably the most user-friendly system I have worked on in a long time...

Inconvénients

We rely a lot on the Remote Control system to remote through so our users in remote sites. For a while we have been struggling with the lag when connecting, This was purely as a result of the Remote control server connection which gave us a very high ping. Fortunately, recently Pulseway has setup a relay server locally which should hopefully reduce the lag, therefore the ping times should drop, which should improve the connections.

Another issue, we have a Bitdefender license for all our systems, currently have an issue where Pulseway does not correctly reflect that Bitdefender has been loaded on a system, but BitDefender does show that the system is running Bitdefender(Status: Install Failed). Hopefully you guys can take the feedback and look at that for us to make sure the sync is successful all around...

Avantages

Our account rep, [sensitive content hidden], is always there when we need him, and he goes the extra mile to make sure we are happy.

Inconvénients

Not being able to uninstall the agents from the browser is a downer.

Avantages

Remote Monitoring and Management: It allows you to monitor systems remotely, which is helpful for technicians who need to manage devices from different locations.

Inconvénients

Remote Control: The remote control feature is not as robust or seamless as some other tools designed specifically for remote desktop management.

Avantages

You can connect to multiple users at the same time, and the speed has improved.

Inconvénients

I find it frustrating that when I switch users on the software, I have to disconnect and reconnect to log in. If this could be streamlined, I'd be much happier with the product. It would be greate if it switch users on a client PC without having to disconnect and reconnect, this would make it much more convenient.

Avantages

I found the ease of use of all Pulseway products to be their best feature.

Inconvénients

There are some issues with the Pulseway Dashboard and 2FA that let it disconnect all the time but that's just a minor annoyance.

Avantages

Pulseway simplifies our support services, and [sensitive content hidden], our account manager, has been incredibly helpful.

Inconvénients

It would be great if Pulseway could integrate with more third-party providers to streamline the support process.