Pulseway

Avantages

Super outil pour la gestion et l'etablissement de connexions distante a vos serveurs. Permet egalement de faire de débugage à distance.

Inconvénients

Le cout des licences est exorbitant et les fonctionnalités un peu limités

Avantages

Cost
Ability to Deploy from local servers
Remote Powershell/Command Prompt is a life saver
The scheduled execution of Powershell/Batch Scripts
Easily control windows updates

Inconvénients

No remote access for Mac OS
The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

Avantages

Ease of access.
Easy integration.
Reliability
Great support.

Inconvénients

Lack of integration in to Some AV software. However easily achievable.
Some billing not consolidated.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

Ease of use and overall best customer service

Inconvénients

No complaints over here At all. Has been a great software for me!

Avantages

RMM works very well. The remote take over works well with all the options that you expect.

Inconvénients

PSA is a bit to basic for our needs. Missing some of the basic features that you would expect.

Avantages

Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. Pulseway's RMM has a wide variety of indispensable scripting and management tools which they are regularly enhancing and adding to. Most importantly, Pulseway has exceptional customer service. Our account manager James Norris is outstanding. James really goes the extra mile to make sure we have everything we need from assistance with sales of services, onboarding, and obtaining product support.

Inconvénients

There is definitely a learning curve associated with the more powerful aspects of the RMM and PSA, fortunately Pulseway is very responsive to questions and provides guidance to ensure we get the most out of our services potential.

Alternatives envisagées 

Pourquoi choisir Pulseway 

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Avantages

I like how Pulseway is constantly being developed with new features and improvements. Every product update brings something new to the platform, which is great to see.

Inconvénients

I would like to see more product documentation, and downloadable examples of Pulseway automations/scripts.

Alternatives envisagées 

Pourquoi choisir Pulseway 

Logiciel antérieur 

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Avantages

All in one mangement engine, with sophisticated tools and templates.
Account managers are quick to repond and are always helpful.

Inconvénients

Some key touches can be added a bit quicker I think especially based on request for changes, some are flagged as urgent and confirmed by multiple users, however the change never seems to be implemented, either due to lack of functionality or the urgency is undervalued.

Alternatives envisagées 

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Avantages

The Mobile App is years ahead of its time and I have been using Pulseway for almost 10 years. Their Support and Sales team are patient and great. Most things get resolved instantly and they listen to feedback and always have new fixes and feature ready at bay.

Inconvénients

Occasional cohesiveness between the webapp and mobile app. There are some rare instances that the Web App and the Mobile App function differently, whereas as an avid software user, the general stance is that there would generally be the the same experience across web and mobile.
The mobile app has not been updated in terms of excessive functionality as well as looks as it still holds the same look and feel and most of the functionality from years ago. That being said, even those functionalities are ahead of its time when they were release, I hope they improve their mobile app whilst they are already improving their web app as I believe their mobile app sets them apart from other competitors. The ability to restart a PC or check its logs while being away and remote itself is nuff said. Improved notifications is also another aspect I would like to add.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

Easy to implement, easy to manage. Simplified license module, cost effective. Great support.

Inconvénients

Missing some functionality at the moment on the network monitoring side.

Avantages

Pulseway has given us a really big boost to visibility and issues on our network as well as the power to control both Windows and 3rd party software issues. They also integrate a wide range of products and services which gives us a broad marketplace to choose new IT services from and have them integrate directly into the management platform.

Inconvénients

Being entirely cloud-based there's a bit of a limit to the usefulness of it as an internal diagnostic tool. Although it's capable of a huge amount it's no help when the internet goes out for example.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

Very effortless management of the managed systems. Many different interesting and powerful features such as automations. The mobile app is very nice. It is frequently updated with new features.

Inconvénients

Should be better integrated with linux systems. I would love to see patch management for linux.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

The user-friendly design of Pulse Way makes it incredibly easy to use, I also appreciate how Pulseway simplifies patching and automates installations, making it a seamless process.

Inconvénients

The thing I like least is having to navigate between two different websites—one for RMM and another for the helpdesk. PSA and RMM should be better integrated.

Avantages

Great monitoring software. Keeps me very up to date on the condition and security of all my clients. It helps me avoid emergency issues by letting me know things before they get bad.

Inconvénients

Scripting can be a little confusing. I would appreciate some premade scripts for common additions like monitoring RAID drives.

Avantages

Ease of managing updates, viewing and managing computers on the network.

Inconvénients

Nothing, Pulseway has proven to be a stable and very useful tool.

Avantages

The Web UI Dashboard is very user-friendly, probably the most user-friendly system I have worked on in a long time...

Inconvénients

We rely a lot on the Remote Control system to remote through so our users in remote sites. For a while we have been struggling with the lag when connecting, This was purely as a result of the Remote control server connection which gave us a very high ping. Fortunately, recently Pulseway has setup a relay server locally which should hopefully reduce the lag, therefore the ping times should drop, which should improve the connections.

Another issue, we have a Bitdefender license for all our systems, currently have an issue where Pulseway does not correctly reflect that Bitdefender has been loaded on a system, but BitDefender does show that the system is running Bitdefender(Status: Install Failed). Hopefully you guys can take the feedback and look at that for us to make sure the sync is successful all around...

Avantages

It's easy to use and just works, I have had minimal issues and where there has been issues support has been responsive in resolving the issues.

Inconvénients

Sometimes the remote-control software bugs out/clunky but it has gotten better in some aspects since we've been using Pulseway e.g. It now re-connects to a computer without having to start a new remote session

Avantages

Pulseway allows us to easily manage our IT systems whether they are out on deployment or based in our office. The integration with Slack allows notifications to easily be sent to groups of people highlighting to us potential issues before they become more severe and cause downtime. The iOS app is also very handy, allowing me to see the status of any computers on the go.
Knowing that Pulseway can grow with the business provides nice peace of mind as I don't feel like I'm investing in a system that I will some day have to replace.
The integration of BitDefender has been a great help too.

Inconvénients

I'm not an IT engineer or expert in IT management so I found that there was a fairly steep learning curve. I'm more knowledgeable than the average person but kept getting stuck navigating the web portal, especially at the start. The menu system isn't as intuitive as it should be in my opinion. I think there should either be a "simplified mode" for people who just want to get started with organising their IT systems but don't need all the advanced features.
Another note is that I find the difference in features available for managing Windows vs Mac clients to be disappointing. For example, you can't automatically install BitDefender via Pulseway on a Mac you have to go into the BitDefender client.

Avantages

You can connect to multiple users at the same time, and the speed has improved.

Inconvénients

I find it frustrating that when I switch users on the software, I have to disconnect and reconnect to log in. If this could be streamlined, I'd be much happier with the product. It would be greate if it switch users on a client PC without having to disconnect and reconnect, this would make it much more convenient.

Avantages

It is the complete package and provides all of my IT needs from an easy to use interface that I can access from anywhere.

Inconvénients

I wish there was more options to manage mobile devices on the platform, but it sounds like that is coming soon.

Avantages

The ability being able to manage our devices remotely and that Microsoft RDP feature that blackens the remote unit screen for privacy.

Inconvénients

Lately there seem to be issues with Bitdefender where pulseway will show that a unit does not have and Agent installed where else there is an agent installed, this is making hard to reliably track which Units have AV on them

Avantages

Our account rep, [sensitive content hidden], is always there when we need him, and he goes the extra mile to make sure we are happy.

Inconvénients

Not being able to uninstall the agents from the browser is a downer.

Avantages

What I like about Pulseway is the one-on-one communication with my direct point of contact, [sensitive content hidden]. [sensitive content hidden] is very knowledgeable and very easy to communicate with, allowing me to understand the different products Pulseway has to offer. Overall, I recommend Pulseway to my friends and clients.

Inconvénients

There are no cons in my overall outlook and experience with Pulseway.

Avantages

It's very easy to use and the automations are great. Account manager and support are always very responsive.

Inconvénients

The mobile app is lacking in some features like remote access into computers.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

I found the ease of use of all Pulseway products to be their best feature.

Inconvénients

There are some issues with the Pulseway Dashboard and 2FA that let it disconnect all the time but that's just a minor annoyance.