Pulseway

Avantages

Super outil pour la gestion et l'etablissement de connexions distante a vos serveurs. Permet egalement de faire de débugage à distance.

Inconvénients

Le cout des licences est exorbitant et les fonctionnalités un peu limités

Avantages

Cost
Ability to Deploy from local servers
Remote Powershell/Command Prompt is a life saver
The scheduled execution of Powershell/Batch Scripts
Easily control windows updates

Inconvénients

No remote access for Mac OS
The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

Avantages

Easy to implement, easy to manage. Simplified license module, cost effective. Great support.

Inconvénients

Missing some functionality at the moment on the network monitoring side.

Avantages

RMM works very well. The remote take over works well with all the options that you expect.

Inconvénients

PSA is a bit to basic for our needs. Missing some of the basic features that you would expect.

Avantages

- Ease of use / Intuitive UI
- Powerful, feature rich mobile app
- Integration with Bitdefender GravityZone EDR

Inconvénients

Lack of graphical remote desktop control for Linux systems

Alternatives envisagées 

Pourquoi choisir Pulseway 

Logiciel antérieur 

Pourquoi passer à Pulseway

Avantages

Ease of access.
Easy integration.
Reliability
Great support.

Inconvénients

Lack of integration in to Some AV software. However easily achievable.
Some billing not consolidated.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. Pulseway's RMM has a wide variety of indispensable scripting and management tools which they are regularly enhancing and adding to. Most importantly, Pulseway has exceptional customer service. Our account manager James Norris is outstanding. James really goes the extra mile to make sure we have everything we need from assistance with sales of services, onboarding, and obtaining product support.

Inconvénients

There is definitely a learning curve associated with the more powerful aspects of the RMM and PSA, fortunately Pulseway is very responsive to questions and provides guidance to ensure we get the most out of our services potential.

Alternatives envisagées 

Pourquoi choisir Pulseway 

Pourquoi passer à Pulseway

Avantages

I like how Pulseway is constantly being developed with new features and improvements. Every product update brings something new to the platform, which is great to see.

Inconvénients

I would like to see more product documentation, and downloadable examples of Pulseway automations/scripts.

Alternatives envisagées 

Pourquoi choisir Pulseway 

Logiciel antérieur 

Pourquoi passer à Pulseway

Avantages

We currently use PSA, RMM, and IT Glue through Pulseway. The most helpful feature is that all three applications integrate into each other, Azure and on-prem Active Directory. These products are easy to use and navigate once everything has been set up. We use all three of these systems daily, and the RMM mobile application helps us keep tabs on the systems when we are not in the office. The few times we've had to reach out to support, we received fast and helpful responses and solutions usually within a day.

Inconvénients

It's tough to identify a downside of Pulseway. If I had to be picky, it would be that we cannot do everything in the mobile application that we can do with the web version of RMM. I understand it's tougher to fit all those features into the mobile application but if I HAD to choose something to make better.

Avantages

All in one mangement engine, with sophisticated tools and templates.
Account managers are quick to repond and are always helpful.

Inconvénients

Some key touches can be added a bit quicker I think especially based on request for changes, some are flagged as urgent and confirmed by multiple users, however the change never seems to be implemented, either due to lack of functionality or the urgency is undervalued.

Alternatives envisagées 

Pourquoi choisir Pulseway 

Pourquoi passer à Pulseway

Avantages

Pulseway makes it possible for me to monitor systems on the go. With the app I can preform most of the basic troubleshooting steps, even remote into the system. With the 3PP add-on i can update the OS and 3PP apps. For a small MSP like me its more then sufficient. I have tried Datto this year but renewed my contract with Pulseway in end.

Inconvénients

You have less posibilities then a solution like Datto and support is not always as good as it should be. I also use Pulseway PSA which is a great tool but there are not a lot of 3rd party vendors that have integrations with Pulseway. Also the need for having a contract for everything is a bit annoying. I get it for backup, PSA and RMM but when i want to get a couple of SAT licenses contracts are a bit of a hassle.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

The user-friendly design of Pulse Way makes it incredibly easy to use, I also appreciate how Pulseway simplifies patching and automates installations, making it a seamless process.

Inconvénients

The thing I like least is having to navigate between two different websites—one for RMM and another for the helpdesk. PSA and RMM should be better integrated.

Avantages

I like the support and integrations and the ability to also do automations.

Inconvénients

I locked my account out once and it took a few days to regain full access.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

It was quick to deploy and was quite easy to learn. The patch management template is also very convenient. The Mobile application is also extremely handy.

Inconvénients

Deployment via Intune is not possible at this time.

Avantages

Easy system remote control
Ability to execute CMD and PowerShell commands remotely

Inconvénients

Workflows are not fully developed and have room for improvement

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

Being the responsible person if an outage happens, having the Pulseway mobile application is perfect and makes the monitoring really easy.

Avantages

It's easy to use and just works, I have had minimal issues and where there has been issues support has been responsive in resolving the issues.

Inconvénients

Sometimes the remote-control software bugs out/clunky but it has gotten better in some aspects since we've been using Pulseway e.g. It now re-connects to a computer without having to start a new remote session

Avantages

Pulseway is truly a fantastic Remote Monitoring and Management (RMM) product, and I strongly believe it stands at the top of its class. One of its greatest strengths is the constant development and improvement. The rate at which they are introducing new features and enhancing the product is impressive—comparing the Pulseway of this year to last year is like comparing night and day.

Another standout feature is their patch management automation. In an era where Cyber Essentials certification is crucial for many businesses, Pulseway offers the strongest patch management system in the market. The automation capabilities streamline updates and reduce manual intervention, making it a vital tool for keeping systems secure and compliant.

Their openness to community feedback is refreshing. You can request features, and the developers genuinely listen to user suggestions!! This level of responsiveness shows that they value their customers and are committed to improving based on real-world use cases. A must in my opinion.

Inconvénients

While Pulseway excels in many areas, the one significant drawback is the remote control experience. Having switched from Splashtop, I’ve found it quite challenging to adjust, as Splashtop offers a superior user experience in terms of stability and usability.

One specific issue is with multi-screen support. Pulseway’s current implementation of multiple monitor support is subpar, forcing all remote monitors into a single screen. This setup is awkward and hampers productivity. It would be far more practical if they allowed each monitor to open as a separate window, similar to how Splashtop handles it. The ability to remote into multiple devices and full screen each one across different monitors is also something I miss dearly. Currently, Pulseway only allows full screening of one remote session on the default monitor, which feels quite limiting. Addressing these issues would significantly improve the remote control experience.

Avantages

Pulseway allows us to easily manage our IT systems whether they are out on deployment or based in our office. The integration with Slack allows notifications to easily be sent to groups of people highlighting to us potential issues before they become more severe and cause downtime. The iOS app is also very handy, allowing me to see the status of any computers on the go.
Knowing that Pulseway can grow with the business provides nice peace of mind as I don't feel like I'm investing in a system that I will some day have to replace.
The integration of BitDefender has been a great help too.

Inconvénients

I'm not an IT engineer or expert in IT management so I found that there was a fairly steep learning curve. I'm more knowledgeable than the average person but kept getting stuck navigating the web portal, especially at the start. The menu system isn't as intuitive as it should be in my opinion. I think there should either be a "simplified mode" for people who just want to get started with organising their IT systems but don't need all the advanced features.
Another note is that I find the difference in features available for managing Windows vs Mac clients to be disappointing. For example, you can't automatically install BitDefender via Pulseway on a Mac you have to go into the BitDefender client.

Avantages

It is the complete package and provides all of my IT needs from an easy to use interface that I can access from anywhere.

Inconvénients

I wish there was more options to manage mobile devices on the platform, but it sounds like that is coming soon.

Avantages

You can connect to multiple users at the same time, and the speed has improved.

Inconvénients

I find it frustrating that when I switch users on the software, I have to disconnect and reconnect to log in. If this could be streamlined, I'd be much happier with the product. It would be greate if it switch users on a client PC without having to disconnect and reconnect, this would make it much more convenient.

Avantages

What I like about Pulseway is the one-on-one communication with my direct point of contact, [sensitive content hidden]. [sensitive content hidden] is very knowledgeable and very easy to communicate with, allowing me to understand the different products Pulseway has to offer. Overall, I recommend Pulseway to my friends and clients.

Inconvénients

There are no cons in my overall outlook and experience with Pulseway.

Avantages

Our account rep, [sensitive content hidden], is always there when we need him, and he goes the extra mile to make sure we are happy.

Inconvénients

Not being able to uninstall the agents from the browser is a downer.

Avantages

Afordable and easy to use managment plus all the extra partnerships that come with working with pulsway.

Inconvénients

Still Doesnt have romte access support on linux meaning you have to use a windows computer to remote into servers.

Avantages

High accessibility, always updated, With the support behind it. New improvements come frequently, extremely easy to roll out to systems on site. Use it now daily to maintain our systems.

Inconvénients

Yet to experience any, Everything including the roll out just works so far

Alternatives envisagées 

Pourquoi passer à Pulseway