ManageEngine Endpoint Central MSP

Avantages

ManageEngine does an excellent job of grabbing detailed information from endpoints from maintenance to capturing every single detail efficiently.

Inconvénients

ManageEngine Endpoint Central MSP is a great tool, but I recommend using the cloud-hosted version instead of the on-premises setup for better scalability, easier management, and reduced maintenance overhead.

Avantages

The Cloud Endpoint is perfect. Remote support for my clients has saved me money and time.

Inconvénients

None so far. Still trying to learn the patches and vulnerabilities

Avantages

It is a smooth running system where you can find all your machines and use it to patch,push software and update etc.

Inconvénients

The main issue i feel is the machine sometimes is shown offline even though it is online and we need to restart the machine to enable it.

Avantages

The central hub of management is the best part. I dont have to jump around to various different servers and software pieces to achieve what I can achieve in one place. Love the dashboards and simplicity of being able to visually see what I'm looking for without having to investigate every time.

Inconvénients

The cloud version has its benefits but not sure if they out weigh the benefits of the on-prem solution. Seems like the cloud version doesn't offer as much.

Alternatives envisagées 

Pourquoi passer à ManageEngine Endpoint Central MSP

Avantages

The possibility to manage different customers in the same UI.
You get best practices on how to for example configure patching so it is easy to figure out a good way of providing a secure environment for our customers.

Inconvénients

The agent still seems a bit unstable. The client connection often goes red as soon as I try to connect to client.
Still want a easy way too switch Agent between customers from the UI instead of the need to uninstall and reinstall the Agent.

Avantages

Easy to learn and use, manage engine is a powerful tool that provides a wide range of everyday solutions. And there's plenty of documentation for all kinds of tasks.

Inconvénients

Small bugs can sometimes be a handicap, but the support team is very responsive.

Avantages

The ease of deployment and the broad feature set make Endpoint Central MSP a powerful tool for managing multiple clients efficiently.

Inconvénients

The cloud versions still lack a few features compared to the on-prem version, but improvements are continuously being made.

Avantages

Managing multiple endpoints of various customer under a single pane is really good and time saving.

Inconvénients

We haven't noticed anything as of now. Maybe the DC-DR architect setup for MSP seems to be little complicated but i wouldn't call it a bad experience.

Avantages

Easy to use, powerful tool to manage all endpoints of our customers

Inconvénients

The price is too high to manage all endpoint for our customers

Avantages

In ManageEngine, browser security is excellent.

Inconvénients

The issue I faced was that the URL was not restricted to private browsing mode.

Avantages

Manage and organize large number of Machine through a single Machine. Nice to apply organizational policies in less time. Give a better control over the machines whether mobile device or desktop.

Inconvénients

Desktop interface should be more enhanced browser security module must have more features agent installation and uninstallation consumes much time, The agent installation and uninstallation process are tedious and time-consuming. The script for installing software is not one-click and requires manual intervention.

Avantages

It is a very user-friendly product; it literally takes you a few clicks to do something, deploy software, updates or retrieve any information you need on a device and it displays it in a usable format, and you can export it easily from there into Excel or PDF.

Inconvénients

Nothing, it is a great product and definitely better and more user-friendly that the competition.

Avantages

One standout aspect of ManageEngine Endpoint Central MSP is its comprehensive suite of features tailored for efficient endpoint management. From robust security measures to seamless remote monitoring and troubleshooting capabilities, it empowers MSPs to effectively oversee and protect diverse endpoints within their networks. Its user-friendly interface and scalability further enhance its appeal, making it a valuable tool for streamlining operations and ensuring optimal performance across client environments.

Inconvénients

One area for improvement with ManageEngine Endpoint Central MSP is its documentation and support resources. While the platform itself offers a wide range of functionalities, clearer and more extensive documentation, along with enhanced customer support channels, could help users navigate and troubleshoot issues more effectively. Improving these aspects would further enhance the overall user experience and satisfaction with the product.

Avantages

I find the management of individual customers on the MSP platform very well done

Inconvénients

nothing. every thing is perfect. This plattform is the best that i know.

Avantages

The ability to control and manage our entire Winte/Linux environments from one console.

Inconvénients

Not all the features of security edition (on-premise) are available, lack fo integration options with on premise systems.

Alternatives envisagées 

Pourquoi choisir ManageEngine Endpoint Central MSP 

Pourquoi passer à ManageEngine Endpoint Central MSP

Avantages

The ability to manage and control our full windows/linux environment. Very nice for managing a large number of different devices. The automated patch management feature saves the team time and keeps everything up to date and secure.

Inconvénients

The costs associated with each module can be a bit pricey.

Avantages

Customization with deployments and support.

Inconvénients

While it has a large catalog of software ready to deploy some of ours are not listed and having to find alternative methods.

Avantages

Suitable for managing a large number of devices, whether they are mobile or desktop. Tasks like patch management and software updates can be automated, saving time and reducing manual effort.

Inconvénients

There are limitations in customizing certain features to fit specific organizational needs.

Avantages

Seamless deployment and easy to manage and the best feature is automate deployment and restart

Inconvénients

Threat and patch and cis compliance. So complicated and not able to hide unrated and low patches whochnis howing

Avantages

Gathering everything needed all in one easy-to-use and work with portal

Inconvénients

Actually, there was nothing that I did not like about it.

Avantages

I guess this solution its the easiest to use and works fine.

Inconvénients

Path manager may be more intuitive to manage.

Avantages

All tools integrated in one central management plane

Inconvénients

Improvement on the reporting features. more options should be avalable

Avantages

Fast and efficient support and solutions.

Inconvénients

Nothing, maybe just keep developing software.

Avantages

It help the team to easily take a remote the desktop amd also reduce the time for patch updating on all the user

Inconvénients

Their support is low right now for my organization

Avantages

We appreciate the comprehensive set of features offered by ManageEngine Endpoint Central MSP, including patch management, software deployment, and endpoint security.

Inconvénients

While some time we had positive experiences with ManageEngine's customer support, others have reported slow response times and a lack of expertise in resolving technical issues.