Jobber

Avantages

Jobber , un logiciel très intéressant et utile pour répondre aux besoins des entreprises en offrant de l'assistance gratuit grâce à ses services. Plannifier et envoyez des notifications et en communiquant avec les clients , qui synchronise automatiquement les données de comptabilité de votre entreprise

Inconvénients

Jobber est un logiciel très pratique et utiliser pour aider les entreprises mais n'est pas disponible pour tout les pays et un peu coûteux également

Avantages

I love the ease of use and the ability to have customers sign off on jobs as well as the customer facing portal where they can see appointments, make appointments, make payments, etc.

Inconvénients

The only thing I wish they would do in the customer facing portal is allow the client to see the title of the Job that a visit is scheduled on. The reason is that when we have customers that have multiple homes (frequently), property managers & builders (our biggest market) and multiple projects they do constantly ask us which appointments are for which properties or work. I also wish the reports were a bit better, meaning I would like to be able to pull a time keeping report by job, this would be helpful for many reasons but primarily on Time and Materials. We have a lot of jobs going on at any given moment so this would be helpful.

Alternatives envisagées 

Houzz Pro

Pourquoi choisir Jobber 

Clunky, frequently troubles with it out in the field, no functioning app that is supported by QBO (at the time) so the guys had to fully log in on their phones, time keeping didn't translate into the invoices or really do anything other than spit out their time sheet.

Logiciel antérieur 

QuickBooks Time

Pourquoi passer à Jobber

Cost we did like that feature that we could do the layouts, my recommendation to jobber would be to reach out to myDoma and see if you could provide an integration because they are cost effective and amazing at layouts. People could have the top tier of Jobber and myDoma connected and still save money and have a KILLER system. Also Houzz locks people into a 12 month contract and their customer service is AWFUL. MyDoma rocks!

Avantages

It's simple. For those companies that use a "pipeline method" to move jobs along from step A-Z like we do (construction). Makes it seamless, you know who's going and when, everyone can add notes in or any important detail. You can connect external apps to automate certain processes to eliminate the leg work.

Another feature we really love is the follow up - you send an estimate to the customer and it will follow up with them how ever many times over X number of days. Beats making all those phone calls!

We also like how the customers have their own individual hubs and can view open invoices or work orders and estimates.

Inconvénients

Initially there were some lowish ACH daily limits, they've since increased that which is great for a company our size. We can get those funds faster!

Unless you use the software this wont make sense. But if you collect a payment in a customer account, if you categorize it as a "Deposit" you cant freely move this payment to whatever invoice from the outside. You need to go into an invoice, edit it, and collect it from there. It's more of an inconvenience. So what I do is just collect all checks as a "payment" instead of a "deposit" to make it faster.

When you collect a payment as a "deposit" DURING the process of signing and approving a quote, you don't have the issue I am speaking about above. The PRO's heavily outweigh any cons though with jobber.

Avantages

Jobber is ALWAYS improving! They are continuously working to find ways to improve the software to add value to our business.

Inconvénients

Sometimes features can take a long time to develop.

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi choisir Jobber 

Features we needed in Jobber were created. Also, click and drag calendar was huge.

Pourquoi passer à Jobber

Ultimately just a better fit for our company.

Avantages

When we started with Jobber, we replaced Google Sheets as our "CRM". Jobber was a HUGE improvement and we have expanded our business several times over thanks to Jobber. It suited our needs quite well and I am very grateful.

Inconvénients

As we expanded more, there were new things we needed that Jobber could not do. Jobber is great at what it does and for a small operation up to maybe 20 or so people, it is amazing - and a great value, too! However, we eventually reached a level, where we needed to implement more and more Google Sheets again to track things Jobber could not be made to report on and to record other things.

Alternatives envisagées 

Pipedrive

Pourquoi passer à Jobber

We did not consider Pipedrive, but you had to put one... Price, features. Jobber seemed, and proved to be, a good value.

Avantages

Job organization, contact with customers, and profit control

Inconvénients

Not much haven't had to many complaints, my employees find it easy to use and office staff like the way it keeps things organized. Customers seem to like the online payment opportunity and the abilities to review their account. Communication with custom is also a plus the online request helps keep the phone lines open for new business to call.

Avantages

We like the usability of the software not only for team members but for our customers as well.

Inconvénients

Job costing & tracking for longer or larger jobs is rather cumbersome or nonexistent in Jobber.

Alternatives envisagées 

LMN

Pourquoi passer à Jobber

Ease of use & already integrated into using jobber. Mobile friendly.

Avantages

I like the price point of Jobber and the easiness of it.

Inconvénients

The main two things I do not like about this program first is if you have a invoice or a quote wrote out in someone’s name you can’t just go in there and change the name and address. You have to start a whole entire new quote and copy and paste it would be a lot more use a friendly if you could just add the adding of it so the same invoice or QUOTE can be sent.

The second thing I don’t like about it is I have to do monthly bonuses for our employees every month and I have to calculate their sales. I wish there was a way to be able to click on the area where the names are so they can get all jumbled up into one group each so it’s easier to calculate, or be able to just look up the technicians name and see how much they sold that month in sales. Right now I have to go through each individual invoice from the legacy invoice section and calculate each person’s invoices throughout the entire month and it takes forever.

Avantages

Ease of use
Stable
A very broad platform to conduct business from first call to followup all in one place
The help desk actually helps! I have never had a problem we couldn't solve quickly

Inconvénients

Sometimes it is hard to find pages. Maybe include ALL pages in the drop down menus for Clients

Avantages

The automatic invoicing, syncing of data to multiple different platforms, integration of reviews and marking, and ease of use! Jobber takes a lot of the follow-up and day-to-day busy tasks off our hands! Allows us to get back to what we are good at!

Inconvénients

I'm not sure if it's a Jobber issue or a Gusto issue, but sometimes the timesheets don't sync. Other than that, no complaints!

Avantages

Jobbers pros: The website is perfect for office employees while the app is a great tool for technicians. I love how easy it is to chat with Jobber and that you can even recommend new ideas to their software team. The flow of the software is efficient and streamlined. Everything is connected, We love that we can change settings/permissions for each individual employee/tech.

Inconvénients

Cannot integrate with QB Desktop, you must have QB online.
Cannot add a CC fee automatically to all quotes/invoices

Avantages

Simple to use, good workflow, good mobile phone app, good technical support.

Inconvénients

- Poorly designed 'user interface'. Not very intuitive.
- Lots of 'Bugs' and 'Bites" in the software. Many limitations too.
- Poor integration with QuickBooks online and Company Cam.
- No easy way to give feedback & recommend improvements

Avantages

The scheduling, we can schedule out as far as we like. The guys enjoy seeing their future schedule as well.

Inconvénients

Not much, of course we would like to see some changes. The progress billing could be better. The other thing we have noticed is it would be nice to move a quote directly to invoice instead of first having to make it a job.

Alternatives envisagées 

ServiceTitan

Pourquoi passer à Jobber

Jobber seemed to be priced competitively to most and I really like the demo the most. It seemed to fit us the best.

Avantages

Jobber has been such a game-changer for our business! The automation features make life so much easier by handling quotes, scheduling, invoicing, and even payment reminders and review requests—it’s like having an extra team member who never misses a beat. I also love the Client Hub because it gives our clients a super simple way to see their quotes, invoices, and schedules whenever they need them. It’s been a huge help in creating a better client experience and building trust, which has been a big part of our growth.

Inconvénients

While I absolutely love Jobber, there are a couple of areas where I think it could improve. The reporting features, while helpful, could go a step further with more advanced options, like better tools for analyzing profitability by client or service type. I’ve also found that some of the workflows feel a bit rigid—it would be great to have more flexibility to customize certain processes to fit the unique needs of my business.

Avantages

Jobber is easy to learn and train others to use. I love how efficient it is to quote, schedule, and invoice jobs.

Inconvénients

I wish there was an option to have more than 1 request form. We have multiple types of jobs that could be integrated into our website if additional request options were available.

Avantages

We have 20 employees and onboarded 50+ new clients in some of our busier weeks. We absolutely could not manage that without a great CRM. From new leads to quotes, follow ups to scheduling... Jobber allows us to manage our new clients, existing clients, and team to get the job done.

New features like Marketing and AI are some great tools we have been getting to know and implement. We have been especially pleased with some of the marketing tools that have allowed us to choose certain groups of clients from our data-base and email them. We've had a pretty solid conversion rate on those emails and plan to send out those emails every few weeks.

Syncing with Quickbooks is a huge value add and allows us to maintain a very small "bookkeeping" footprint.

Inconvénients

It is somewhat basic in functionality, There have been a lot of small things that we wish we would have had.... ei more functionality in quoting, follow-up, and project management capacity - but the basics are there.

There have been a lot of new additions in the last few months that have really increased the value Jobber brings to the table, especially when it comes to quoting templates and AI for reporting purposes.

With the volume we deal with, its not realistic to think that any one CRM is going to check all the boxes, but with a couple of reports and spreadsheets, we can get all the information we need from New client channels, Conversions rates, team metrics, and financials. Jobber is somewhat limited in its ability at this time to have a detailed dashboard like the one we rely on.

They keep on adding new functions and capabilities which is nice, but there have been a few that should have been a thing years ago. The "leads" tag is one of these, We have had a new client lead special field for 3 years now only to get that as a standard option in the last few weeks. This is fundamental for a business to understand where leads are coming from and where to invest marketing funds.

I do like the chat team quite a bit as you are able to chat with a live person with questions. They can answer basic functionality questions very well, but often we have heard "We will pass that on to the development team."

Alternatives envisagées 

Housecall Pro

Pourquoi choisir Jobber 

Very little functionality, no mobile capability.

Logiciel antérieur 

ServiceNow Customer Service Management

Pourquoi passer à Jobber

We looked at a total of 3. Came down to pricepoint and a 2 week window where we played with the 3 of them and jobber seemed like it hit all the marks

Avantages

The phone app and the mobile features. As the owner, I love that I can see in real time. What is going on with the company.

Inconvénients

The lack of ease for reporting numbers on the technicians.

Avantages

Jobber runs smoothly, and does a great job of keeping everything centralized and efficient in our back end office as well as keeps the field well informed.

Inconvénients

There are some tiny efficiency improvements or specific things that would greatly increase the value of the product. I find that Jobber still marks clients that are not active as active. (I don't archive them, perhaps that's the work around?) The schedule isn't shown while scheduling jobs or assessments, another small thing as I open a tab on a separate screen, and I was hoping to be able to leave notes for our staff at each step of the client journey, pertaining to that specific step. That is not a feature. The biggest thing is jobber has two time clocks but doesn't separate the hours when integrating with your payroll service. I pay 2 separate wages, one for driving (general time) and another for cleaning (Job time). I have to manually log the different times and then edit the payroll. It would also be helpful if I could set tips paid to auto distribute to employees that worked on that specific job compared to manually sourcing them and distributing.

Avantages

Jobber is a tool that works well out of the box. Having worked in complex health and manufacturing organizations, I have seen firsthand what sort of messes happen when the software as seen as the solution to all operational facets. Jobber works well to support companies that have good standard processes. It is also priced in an extremely accessible way for small business to get the advantages of such a complete field service management tool. They are savvy in that they can make money on credit card transactions but also provide this seamless transaction experience with the lowest transaction cost that we have encountered.

Inconvénients

Change orders, pulling quoted options to a job, being able to update a job location once the job is created. Small inconveniences that we have workarounds for until the functionality is added.

Avantages

How good the program looks. It's seamless, easy to use, clients love the look of proposals. It's the iPhone of home service software.

Inconvénients

The only thing I could say is that Jobber is a jack of all trades, literally. It works for plumbers, HVAC, cleaning companies, and landscapers like my self. They add features and integrations to help tailor the product to each trade.

Avantages

The customizable fields to cater jobber to your business. New features like Sales rep statistics is a welcome addition. We didn't know that we needed it but once jobber set it up we find ourselves pulling the reports for data.

Inconvénients

Customer service isn't the best. After you get through the ai bot usually the representatives say that they will follow up to the developer team. I do not like when the display changes four times within a season.

Avantages

It brought all of the programs into one program. From invoice to Quotes and even inter staff communication.

Inconvénients

The GPS integration is lacking and does not really help us track the fleet.

Avantages

The general ease of use was my initial favorite part of using Jobber. In the year since implementing this tool I have grown to love how committed J9bber is to updating and improving it's features.

Inconvénients

I have no negatives about Jobber that I can think of.

Alternatives envisagées 

Housecall Pro et Salesforce Sales Cloud

Pourquoi choisir Jobber 

We needed a more robust set of features, greater reporting capabilities and payment integration.

Logiciel antérieur 

SurveyMonkey

Pourquoi passer à Jobber

The overall value for options, the continuous upgrading and expansion of features and the ease od deployment.

Avantages

Jobber has funnelled my clients and helped streamline my automation. I love the chat option that is accessible anywhere in the world. Clients know when I'm arriving, the price they're paying and can do all this with a click of a button

Inconvénients

The monthly fees are fairly high for Canadians , with the conversion. I wish it integrated with gmail calendar so I don't have to use two calendars

Alternatives envisagées 

ZenMaid

Pourquoi passer à Jobber

Texting option was more convenient to ensure consistency with customer

Avantages

Ease of use, communication and support, simple layout and user friendly for our employees

Inconvénients

We haven't experienced any cons with Jobber