Conclusion

Avantages

The Eller has almost unique blend of task manager, instant messenger and powerful project management and Service desk functionality. We can have our development process in the same system without need to switch between different non-integrated applications.
The user interface is also brilliant, it's very fast, lightweight and intuitive.
Eller is a highly customisable platform, we have setup all our processes and customised forms to capture required data.

Inconvénients

The software is quite expensive, but affordable comparing to competitors.

Avantages

Different areas like Project management, SD, CRM connected into one system with very good logic behind.

Inconvénients

Reporting could by better or some connectors to PowerBI or Excel would be great.

Alternatives envisagées 

Pourquoi choisir Conclusion 

Pourquoi passer à Conclusion

Avantages

Easy processes once setuped, possible integration to many other tools

Inconvénients

Design and clear user journeys for not daily-used users is not easy. Configuration for non-tech advanced people is hard to achieve. Not enough detailed documentation

Alternatives envisagées 

Pourquoi passer à Conclusion

Avantages

Initial installation can be deployed and configured in hours. Users/Admins are able to customize and even develop new functionalities within hours or few days.

Inconvénients

There are many features and possibilities of configuration which may in the beginning cause the product very complex and difficult to use. There is no single or general methodology implemented in the basic configuration and it requires someone who strictly defines the processes.

Avantages

Efficient, very functional and customizable UI
Low-code concept
Useful integration to other systems
A lot of standard features and function for demand, project management
Interesting Task management with workflow
Good notification system

Inconvénients

Improve UI features for low-code editing (better GUI editor, improve JS console)
Improve gantt UI
Improve program management

Alternatives envisagées 

Avantages

Conclusion is very user friendly, very fast (real time data updates) and its use is intuitive and simple. It is easily configurable. Objects can be connected easily and working with Lifecycles is great. The possibilities for collaboration are amazing.

Inconvénients

Integration with business processes is not easy, because it was necessary to develop functionalities that conslusion did not have yet. So it was necessary to develop relatively many functionalities, or finish them off. But this is more a question of correct and clear specifications from the client's side.

Alternatives envisagées 

Pourquoi choisir Conclusion 

Avantages

- a comprehensive and compact IT management support tool
- collaborative platform for business and IT staff
- unique solution for business analysis preparation
- effective sharing of all data for making decision
- seamless integration of all modules
- easy implementation and fast adoption

Inconvénients

- there are no major flaws or issues
- be aware that all comprehensive solutions require a preparation and effort

Avantages

Eller software is easy to use. Improved our communication with customers and partners as well as internal processes.
The system greatly reduced email sending.
It is very intuitive and easy to administrate the system.
The system is modern.

Inconvénients

At the moment, I can't remember any major system flaws. It probably means that I am satisfied with the system.

Avantages

What surprised me the most was scalability and the speed of Eller application.

Inconvénients

Well, what bothers me the most is disability of easily opening pages into new tab and missing friendly url. That would help me to work even faster and friendly URL would give me better understanding where I am (especially at the beginning of using the application)

Alternatives envisagées 

Avantages

Simple in understanding, using, integration and customizing working spaces.
Easy to start.
The new philosophy of project approach.
Online data update.
High performance.
New approach in IT-architecture and data access.

Inconvénients

The product is new developed.
There is not much information on the Internet about it.
We had to use vendor support during the project implementation

Avantages

It is a very flexible and configurable system. You can configure it into almost every shape you like. Do you want to have a register of something with a life cycle, integration and automation? Put it into Conclusion.

Inconvénients

It may be difficult to set up all processes initially.

Avantages

It's really easy to manage and deploy new features. Totally user-friendly tool with a lot of functionalities

Inconvénients

Till now we didn't find anything 'bad' or 'heavy' to manage. Everything is just perfect!

Avantages

It is so easy to use! Really colorful and organized,simple but yet professional !

Inconvénients

Everything was good, maybe creating some roles and permissions we a bit confusing.

Avantages

I see the biggest advantage of Conclusion in its ability to enable both business and IT users to collaborate more easily and efficiently. Moreover, the user interface is simply great and incredibly fast. Conclusion offers a bunch of functionality and ready to use processes in all crucial areas of business and IT collaboration such as a service desk, demand management, requirements management, project management, capacity planning or testing. This is an advantage especially when you do not have these processes supported by any tool. Even though you already use some commonly used tools Conclusion has built-in adapters. Last, but not least it is a highly configurable application which needs minimum hardware requirements. This makes its implementation faster and cheaper.

Inconvénients

While some of the functional modules offer enough out-of-the-box functionality, there are several areas, e.g. program portfolio management or demand prioritization, that will likely require more customization when implemented in a larger enterprise.

Avantages

Easy to configure by our internal team.

Inconvénients

Some modules are not pre-configured (customer must have internal vision about proces that is going to be implemented).

Avantages

System is designed with respect to real users and our experience. We can always discuss new requests and our needs. Vendor is ready to adopt our proposals into the product roadmap. New features regularly appear in the product.

Inconvénients

Some configurations are still "half coding", nicer GUI would help.

Avantages

This software is very flexible. Very easy to configure

Inconvénients

The product was not localized for Kazakh language, but actualty it was not a big problem

Avantages

It's one of the most adjustable CRM system. The customization level helps to meet almost any business need. The other big plus is a relatively low threshold for administrators for maintain the system.

Inconvénients

The documentation for developers and admins could be more comprehensive.