CleanCloud

Avantages

CleanCloud does everything I need it to do at a reasonable price. It streamlined our in-store operations and completely simplified our pickup/delivery business.

Inconvénients

Nothing comes to mind at the moment. I'd have to give this some thought.

Avantages

The application is very easy to use
I love the dashboard

Inconvénients

inventory reporting and functionality
The system can use more reporting options built in so you don’t have to export your data

Avantages

The monthly cost. The fact that I didnt have to purchase a POS system its online. I can access it anywhere. I can cancel or upgrade at any time. Ease of use once setup. Free booking software and web.

Inconvénients

Generic looking booking tool. Would like to be able to add some pizazz!

Avantages

There ability to undertake updates and service

Inconvénients

UK we are in Australia, but not a shoe stooeer

Avantages

I love the tracking of the orders for the customer. I appreciate the fact that every customer is updated through the process from when it is picked up to when it is delivered. The fact that they can get updates via text or email allows me to close more deals with customers knowing they have control during the process.

Inconvénients

The lack of flexibilty in your payment plan. I prefure payment mid month for the next month but they only allow on the first of the month and you cant prepay unless you pay the whole year i. Advance.

Avantages

The simplicity of the staff entering orders is great. Cleancloud is great with wanting to make a difference and improve their systems. They're listening to their users, and improving.

Inconvénients

EFTPOS integration, would love Tyro as an option. The User Experience on the management side could definitely improve.

Avantages

I like clean cloud text/email notifications when orders are ready, my costumers love to know when their orders are ready for pick up.

Inconvénients

the only thing I dont like about clean cloud is the file format they use to download reports. Im used to PDF files.

Avantages

Love that the software is easily accessible anywhere I am. If I am on vacation and need to go in and check my metrics … it’s there. If I need to adjust a customers order…. I can with a few simple clicks.

Inconvénients

They are based in London so their response time sometimes lags.

Avantages

Very friendly and customer support is always great!

Inconvénients

When scanning in an item, I find don't like that if you scan a barcode, it won't tell you that it already exists. For instance, on new order page, If i am checking in a blouse (click blouse) then scan barcode, it wont tell me if that barcode already has been entered. I can go to the barcode tab and scan it, but then I risk it not being entered, me having to double click out and then go back to the blouse. I wish I could just scan the barcode under blouse, if it doesn't exsist, it prompts me to create new item, or if it does, it would automatically add saved info.

Avantages

It works It works It works It works It works It work

Inconvénients

Too many vendors to contact for customer service help. There are 3 vendors when there is a problem that I may have to contact and not knowing which one is annoying!!!! There is CleanCloud themselves and if they can't help then I have to go to the CleanCloud authorized POS Vendor I purchased the equipment from and then if they can't help I have to go to the POS equipment manufacturer. There needs to one customer service number with a person who can oversee the handling of the issue and facilitate the final resolution without having to call all over the place!!!

Avantages

CleanCloud has been easy to implement, use, and has good customer support.

Inconvénients

The browser needs to be refreshed at times to see the most up to date information.

Avantages

all the easy features can use and different device

Inconvénients

invoices, billings , edit orders and deleted orders

Avantages

Offers the ability to chat live with support and also submit suggestions for items you would like to see customized or changed.

Inconvénients

Fabricare system had more reports and ease of use on many features

Avantages

The ease of use and all of the available metrics about sales and the store it provides

Inconvénients

I don't like that you can not skip reciept printing and still use cash drawer

Avantages

Cleancloud is cloud based and this is very important feature for the business.

Inconvénients

Cleancloud provide the required services that we need for the business, so the business doesn’t have cons for this cloud based POS software.

Avantages

The easily to use and doing the work for me

Inconvénients

The fastest to register the products and help that they give us.

Avantages

Efficiency in the processing
All in one

Inconvénients

In the tag ticket dont show all the costumer information but its not big deal

Avantages

Easy to use, ability to quickly add additional store, along with cloud access to data. You can add additional in less than 10 minutes of time, it is really great if you are adding stores with similar retail offerings.

Inconvénients

Directly not being able to cancel or refund orders submitted.

Avantages

Good customer service.
Product easy to learn.
Pricing is competitive

Inconvénients

Integration with Doordash
Would like to have a better forum where current Cleancloud users can share their knowledge and tips with each other.

Avantages

Fair price and fast update, customer request feature is very useful.

Inconvénients

Cloud base software has Always risk when internet down.

Avantages

Ease of use, very easy to change things and update items.

Inconvénients

Lack of basic features but it’s getting better.

Avantages

I loved the ease of customer support and accessable help

Inconvénients

Some functions were not very customizable and could not be adapted

Avantages

in the beginning the price! but they increase it.

Inconvénients

customer service! I lost lots of money because of the customer service. to fix a problem it take weeks or maybe never

Alternatives envisagées 

Avantages

Customized setup and ease of use. Administrative oversight

Inconvénients

Needs to separate dry cleaning and laundromats

Avantages

App and everything that comes with it,
Driver app

Inconvénients

Customer support
Takes to long resolve issues
Lots waisted time

Avantages

How quick everything can be set up. There is a charge to start the site and app. But seeing the growth of the app and how simple everything was made me stay for so long.

Inconvénients

The lack of customers that were coming into the website.

Avantages

CleanCloud is very user friendly for my employees. I have a wide range of age in my employees and they have all adapted well to using CleanCloud. I also love that I can pull up the program at home to address issues or send invoices.

Inconvénients

We have some confusion with our specific laundromat getting messages from a different laundromat a few states away. I've sent a support message but the bugs haven't quite been worked out yet.

Avantages

I love the updates they keep rolling out. Their customer service has continued to improve! They have been doing a great job with helping with any issues. Receptive and professional. Adding some great features. They're improving ease of use, although it is pretty straightforward.

Inconvénients

Some features are a little clunky. But technology, eh? Nothing is perfect.

Avantages

Clean Cloud has a user-friendly interface and robust features. The program offers a smooth and intuitive experience. The layout is clean, allowing users to navigate without extensive training. The onboarding process is simple, with helpful tutorials that guide new users through the core features.

Inconvénients

The language, since the company is based in England.

Avantages

Very user friendly. Easy to add products,

Inconvénients

I have no issues at all with Clean Cloud

Avantages

Everything is where it should be. Finding what is needed is possible with just a few clicks. Training employees on this software is also a huge bonus, because the buttons have pictures, and it makes it quick to learn how to do the basics when I have turnover at one of my stores.

Inconvénients

To have pickup and stops from my driver to my other stores, I have to set up my stores as a customer. This creates orders like it would for a regular customer. So everyday, I have to go in and delete the orders that were created for the store after my driver picked up the items.

Avantages

Ease of implementation, white-label application, the possibility of push notifications, the quality of after-sales service

Inconvénients

The way to handle deposits at the same address but with distinct users

Avantages

Set up service was a great help. Connected easily.

Inconvénients

When you want to look up an invoice, you have to hand type it in otherwise it goes into Cleaning

Avantages

Easy to use and cloud base which is important to us. Loads of features that once you have used it for some time (6 months) you are able to easily navigate all that you need. Very user friendly and plenty of help from teh online staff when needed.

Inconvénients

The cost is quite high to our business. However, It is a brilliant software with alot of support and so in all it is good value for money.

Avantages

Ease of transition from former management software.

Inconvénients

Interface is not always easy to understand, convoluted process to do many basic operations.

Avantages

Program is simple to use after set-up and set up costing is good as very competitive.

Inconvénients

The first set-up is difficult and users needs practice.

Avantages

The customer service when setting up Clean Cloud was so helpful. The staff really went above and beyond to help answer all of my questions.

Inconvénients

Not being able to cancel automatic orders.

Avantages

It is so intuitive and the support you receive during onboarding is stellar.

Inconvénients

Some limitations around express order scheduling

Avantages

Easy of use and integrates well to our system.

Inconvénients

Clunky and limited in areas and takes too long to make improvements

Avantages

Great customer service. Product works great. Pretty customizable. Multi store access. Multiple user accounts. Pricing is perfect. Great reporting. Fairly easy to use and navigate. [sensitive content hidden] is our rep and a great support and resource

Inconvénients

Cant customize where notifications go. Would be great to have text notifications of orders. Makes doordash tough if it isnt being watched consistently. Makes it hard if there are multiple people involvedThe customized app isnt fully customizable and fairly limited. People can place orders with an nonworking credit card

Avantages

Give us immediate information about the business

Inconvénients

I don't like the service because sometimes we need to talk to someone to express the problem and writing your problem is not clear for the technician to understand what we are trying to express.

Avantages

My favorite features of CleanCloud are the ability to keep all of my customer data and sales in one place, automated reminders for service, and ease of use for employees.

Inconvénients

There are some areas for improvement including routing and metrics. To be fair, however, routing for our company is exceedingly difficult.

Avantages

All the integration with Marketing, Text notifications, plant mode, accounting, etc is so useful and really makes this the only software that was worth the price. The fact that I can use my iPhone as the entire POS is amazing, just log into CleanCloud from any browser and you’re ready for business. Also, I got to keep all my hardware, these guys made their software work for me, NO other company did that for me.

Inconvénients

There really aren’t many things that stood out as unlikeable aside from the price. I would love to pay less for this product but I cannot say that i am not getting my worth from it. It is not a US based company, but they have dedicated staff to help you with all issues via email, although calling would be easier sometimes, but I rarely have issues to begin with once I completed set up.

Avantages

The simple cloud based interface makes it possible to manage transparently from anywhere.

Inconvénients

Support team are just terrible. They are not responsive. They drop the ball on paid deliverables, and they don’t acknowledge and try to fix the shortcomings once they occur. Maintenance on purchased products such as custom apps has been highly problematic. I regret establishing my business trusting their white lAbelled app to be the core of my customer interface

Avantages

This software is so robust in features for the value you get vs monthly cost it really cannot be beat. The integration options are outstanding, API availability, customization options, ease of customization, and choices to be able to adapt to our business model. Not to mention the business accounts feature which has been fantastic for our business. Highly recommend this to any laundry or dry cleaning service.

Inconvénients

The support is only available through trouble tickets. When updates and new features are added there is no communication as to what has been done. We often find new features accidentally. Initial setup does take some technical knowledge and confidence. Especially on the hardware setup. A pure novice or someone not tech confident may find initial setup frustrating.

Avantages

La facilidad del software es increíble. Cuando planeaba montar la primera tienda no tenía idea de cómo iba a gestionar mis pedidos hasta que encontré clean cloud, lo probé 7 días y me pareció espectacular. En unas horas configure todo y ya tenia mi lavandería lista para empezar a recibir clientes.

Inconvénients

Nos ayudaría mucho a los pequeños negocios que los costos de SMS no fueran tan elevados. Básicamente mejorar las herramientas de marketing para poder potenciar la publicidad hacia nuestros clientes.
Por otro lado, el costo de rentar el software es bastante elevado y creo que deberían dar algún descuento a los clientes que pasen el año usando clean cloud, ya que eso significa que son negocios consolidados que seguirán con CleanCloud durante muchos años mas.

Avantages

Order and customer tracking and inventory is the best use for us.

Inconvénients

There isn't an option for international payments. Once that feature is added I will definitely use it.

Avantages

Ease of use by staff, some of whom are seniors

Inconvénients

Some user interfaces are not intuitive, eg how to delete an order

Avantages

Great software that is easy to use once you've played around with it for a bit. They are constantly adding new features and making things easier. We wanted something simple that would alert customers when items are picked up and dropped off and this does that very well. It is also great for routing and overall management of orders in our warehouse. We really like it and so do our customers.

Inconvénients

Really only support is by email. I was able to get a phone call when I had an issue that wasn't easily resolved. I have a small list of "like to have" items that they have been receptive to looking at and hopefully some of those will get implemented down the line.

Avantages

The software help me triple my revenue by addding Pickup and delivery.

Inconvénients

There was issues but the support team are very helpful with solving the issue.