Parcourir les avis sur CleanCloud

215 avis sur 215
Classer par :
Casey
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 30/12/2016

Great Software

I have been using this software since June. It took a little bit of playing around to figure things out, but I was up and running in no time at all. Every month they keep adding new features and options. The best part of this software is the customer service, they respond very quickly, evenings and weekends. They have made many changes that were one-offs for my business. The support is perfect. This is the best value available, as I have compared all of the other services available. Save time and have them import your customer list, you can't test the software in real time. It's also great I can do everything from my phone if needed, or just to check the daily numbers.

Avantages

Customer service

Inconvénients

The icons and buttons. It would be nice to see better graphics and make it easier to change colors. It would be nice to drag and drop the icons where I need them vs doing them by groups

Yatin
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
1

5
Publié le 05/10/2020

CleanCloud Review

It’s pretty good.
Phone customer service & tech support would make it even better.

Avantages

It’s easy to use
It’s easy to manage
It’s easy to make changes
Customer support by email only.

Inconvénients

Cannot call customer support.
Text messages do not provide customer phone #
Customization of auto text msg go through vendor

Robin
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 09/10/2020

Easy to use

Overall it has been very positive

Avantages

It is very user friendly and easy to figure out.

Inconvénients

I use it primarily for wash and fold laundry. I wish I could customize it a bit more to our work flow to make this wash s as HD fold process less administrative. Also the website doesn’t allow for an individual customization or design.

Susan
  • Secteur d'activité : Textile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 06/01/2022

Ease of ise

Avantages

We found this software very easy to switch over to from the traditional invoicing system. Our employees were quick to catch on. We appreciate the improvements monthly to the software

Inconvénients

It’s all good. We do not use the delivery part of the software

Noemi
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 14/12/2022

Reseña CleanCloud

Me ayudó en la limpieza y en lo que necesitaba del momento, es de calcio utilización, no ocupa mucho espacio y no me genero ningún inconveniente desde que lo utilice

Avantages

Su fácil utilización, la manera eficiente del limpiador, me pareció un lindo logo, me ayudó con los problemas que necesitaba en el momento

Inconvénients

Por el momento no he encontrado algo que me desagrade de la este software, me parece muy completo para la función que se necesita

Mark
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 16/02/2017

Lucky Find On Our End

CleanCloud does everything we need and - with some customizations - we are up and running with an Austin, TX based on-demand laundry delivery service. Click a button, your dirty laundry and dry cleaning is picked up. Click it again and your clean laundry and dry cleaning is delivered back to you. It wouldn't be possible without CleanCloud's help. www.thefolde.com

Avantages

Simple interface. Reliable performance. Low cost. Good communication with team for customization.

Inconvénients

Does not yet offer flexible scheduling module. Bug: customers can select a date and time that has already passed when ordering.

Fernando
  • Secteur d'activité : Textile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
3
Simplicité
2
Support client
3

2
Publié le 21/10/2020

A disappointing product and experience

Overall, the product looks good on the surface but does poorly when put to use for its barcode and garment management features.

Avantages

The system has a great way of managing and creating items and orders manually.

Inconvénients

There were a lot of issues with the way the system keeps track of orders and items by barcode. There were bugs that had been reported to support but they treated some them as 'feature requests' even though they're critical to prevent human errors or make the system less difficult to use.

Marisela
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 25/03/2019

Great Dry Clean software

Being able to communicate with our clients, and outsourced work, along with keeping tracking of finances and incoming moneys is such a seamless feature of this program. It was really great to see it in action.

Avantages

I really liked this software. I used it for a short time under its Free Trial (14 days). It is easy to use, and very organized. Best of all the clean look of the program makes it very easy to select items, specify the process it will undergo. The customer organization is really great - one is able to email clients and keep track of their orders very clearly. Everything about this software allows for an all around understanding of finances and procedures.

Inconvénients

The only setback for our small business and the reason we opted to not continue to use it was the price. When we can increase business and generate more clients, then I can see us switching to this beautiful software.

Marzban
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
5
Support client
3

5
Publié le 01/10/2020

covid support

good overall experience

Avantages

During covid, cleancloud could have supported the clients more as the sales dropped significantly. The 50% discount was not enough at all specially for small businesses.

Inconvénients

The features are satisfactory for small businesses.

Sarah
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 30/09/2020

Cleancloud - Laundry Pickup and Delivery Leader

It has been a great experience

Avantages

It encompasses all necessary features required to automate laundry pickup and delivery process.

They add on features every 2 to 3 weeks and take customer feedback into account while developing new features.

Support TAT and quality is awesome

Inconvénients

Marketing features are basic.
App level customization regarding preferences and other stuff is not available

Kelley
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 12/06/2017

It's a great program! I love it being online and I can log into it from anywhere and check...

I love the part that it text my customers when their order is ready to be picked up!

Avantages

I like it the most because I can teach my employees really quickly how to use it! It's user friendly!! I love how they link my stores together and I can log into one of them and see them all!!

Réponse de CleanCloud

Thanks Kelley for the kind review.

Just one thing, we also support EVO Payments in the US as well as Stripe.

Répondu le 12/06/2017
jason
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 30/09/2020

excellent product and great company to work with

Awesome, great all round

Avantages

Easy to implement and fast for order entry

Inconvénients

Nothing, perhaps making online product offering easier to manage

Julie
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 16/06/2021

CleanCloud makes sense

Avantages

Every bit of CleanCloud is customizable and their customer service team is wonderful!

Inconvénients

The app gets the job donr without complaint, however, it is not "sleek". The look overall is a little boxy and low-budget.

Edvin
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 22/01/2022

Easy to work with

Avantages

Very easy to work with for first time user and have everything that a dry cleaning business need.

Inconvénients

Sometimes hard to get in contact with customer service.

Doyle
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 10/09/2020

Great Software

Dry cleaning software. It's the easiest, most professional software I have used to date.

Avantages

1. Customer service. They're always there when you need them. 2. Easy to use 3. Easy to update

Inconvénients

Nothing. Everything is top of the line.

Biljana
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 23/02/2017

Great software and excellent customer support

I needed a software for my dry cleaning & laundry, which operates with 3 business models: we have counters, but now starting lockers and routes, too. The guys from the CleanCloud first helped me with the translation to Serbian and then made all the necessary changes to make the software applicable for counter, route and lockers customers. I mean they literally do whatever I need within minutes. And there were quite a lot changes that I needed to do in order to make it work.
The software is very intuitive, easy to use and meets all our needs. Since I love to analyze business KPI, it gives me all the necessary data I need. And the best thing is that the guys who own it are constantly improving it, adding new and very helpful features.
I would really like to recommend the software AND the team behind. :)

Avantages

Intuitive, easy to use, informative reports, tailor-made for all our needs. Adaptable for all business models (counter, route, lockers). The developers are constantly improving it and adding new features.
Magnificent customer support.

Inconvénients

It doesn't support our special letters (like , , ) on the receipts.

Michael
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
0
Simplicité
5
Support client
5

5
Publié le 24/09/2015

Best POS system available

Pros: this company empowers small business owners to think big! The system is easy to use and because it is cloud-based it is accessible remotely on all devices anywhere. This helps because it makes tech support even better! If there is a problem the support staff can fix it remotely, also they make updates through the cloud. The mobile app finally launching is also a positive note.

Cons: Payments are made through stripe so all transactions fees are 2.9% + 30cents. While it is a great system, it takes some time getting used to. It is limited in some aspects. There is no export to Google app or marketing tools. Also, you have to be somewhat technologically educated to fully understand how to utilize and make the most out of the system. It is not localized yet because it still feels like its version 1, so the languages are only operable in English, Spanish and French.

The pros outweigh the cons in general, because the software seems to be evolving and improving each week. Honestly, this is the best POS out there if you want to truly grow your business. The support staff is very helpful and David, the founder, personally makes sure all questions or concerns are answered.

Réponse de CleanCloud

Thank you for your review. We have one correction to make:
- You do not need to use Stripe to process your payments with us. You are free to use any payment processor you like, and so you can have lower transaction fees for your in store card payments.

Répondu le 24/09/2015
Tara
Tara
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
3
Support client
0

4
Publié le 03/01/2019

Super easy to use! Is worth using if in the laundry business

Avantages

I like how easily customizable the program is. It is easy to make meet the needs of the business.

Inconvénients

Took a little while to have everyone learn how to use it but after they learned it was a breeze.

Ghaleb
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 31/01/2017

Great POS system ...

After a wide research for my owned business, i came across clean cloud and started a trial, it took me 1 hour to enter my data, my products and get the system ready to go. my employees (Some of them didn't see computers in there life before). get used to it very quickly.

The Metrics tab is very useful and give you insight into your performance and help in making the right business decisions.

cons are the connection to accounting apps like Zoho and QuickBooks (they provide to Xero only) , U can't add facility contracts and billing .

Damian
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
4

4
Publié le 08/10/2020

Really good product

Overall CleanCloud are a very professional organisation to deal with and have developed a product that covers the full gamut of what you may require when running a laundry. The product is incredibly flexible and allows you to tailor the configuration to your requirements. It was easy to implement and there was plenty of support.

Avantages

It works well and does exactly what we need it to do in our laundry business.

Inconvénients

We have had some trouble updating and syncing across devices but are receiving support to resolve

Stephen
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 01/11/2021

A great upgrade from our previuos system

We wanted a system to integrate with our deliveries and to make life easier for staff and customers. CleanCloud does this with ease. Sure it takes some time to familiarise yourself with the system, but once up and running its amazing and very easy to use. Great features and great metrics to see how the business is performing. Highly recommended.

Avantages

the integration of deliveries and the route optimization.

Inconvénients

the initial learning at the beginning, however the support team are fantastic so not much of a con other than you need to spend some time learning it. But isn't every software like that?!

Junaid
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
3

5
Publié le 21/08/2019

Simple and Robust Software for Dry Cleaning POS

Excellcent

Avantages

The workflow of the system makes error free operation in my business

Inconvénients

Lack of option to customize and there are no local address option while adding Customer Information

Yegishe
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 30/10/2018

Best POS

#1 customer service truly

Avantages

Make my business running very smoothly and keep everything in order.

Inconvénients

First you can adjust the way you want it’s work and they help you with everything.

Utilisateur vérifié
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 15/02/2023

CleanCloud

Super indico, pois é uma software com vários produtos.

Avantages

E possível acessar de qualquer dispositivo, isso facilita o controle e gerenciamento

Inconvénients

O suporte em algumas ocasiões o atendente era funcionário dos EUA.

Cathy
Cathy
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 20/10/2018

Magnificent software program

They shower clients with assistance and offer as much or as little hand holding as one needs.

Avantages

I like the fact that it can be customized. I have a pick up/drop off, fluff & fold laundry business. I was able to customize this software to meet my needs.

Inconvénients

It was created with dry cleaners in mind.

Max
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 31/05/2018

The program is great and the customer support is even better

The best benefit is that it streamlines our workflow into one elegant solution. Since I am gushing in my review I feel compelled to say that I am a real customer and I am not paid to write this.

Avantages

Ease of use and functionality. They understand the drycleaning business so I can make my own modifications to accomodate the way I do things in my business.

Inconvénients

All software has limitations, I have discussed with support and they are always working to improve. There are no major limitations that would make me want to look for other software.

Utilisateur vérifié
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
3
Support client
4

4
Publié le 21/11/2018

Very Unique and useful Software that saved us a lot of work

Avantages

From installing to usage and invoicing, this software works flawlessly, its many beautiful and useful features had saved a lot of energy and time for us.

Inconvénients

The basic plan doesn't have 247 customer support, but they're still efficient though

Greg
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 01/02/2017

Excellent choice for retail/delivery DC businesses

I found CleanCloud after trying two other platforms and being unsatisfied with them. Right away, I was impressed with the straight-forward, color-coded interface screen on Cleancloud, and the excellent platform response (load time, etc). We have had no down time or any other application issues at all, and are very satisfied. We use it for our dry cleaning drop off and delivery business, as well as my laundromat's wash & fold drop off service. Very little adjustment is needed for all of these, and all aspects of your services are very easy to change in the program. They have tailor made it for delivery as well, with the ability to plan routes and print daily delivery lists that can include maps if you like. This is way above and beyond the other apps I tried, and for about the same price. Also, Cleancloud never called me and tried to high-pressure sell me on upgrading the service for an hour on the phone like another one did. Add in that there's no contract commitment, and its a no brainer. Would highly recommend to any DC business.

Andrew
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
5
Support client
4

4
Publié le 05/10/2020

Cleancloud at Laundry Place

Great product and will continue to use, nice to see development continuing

Avantages

Excellent easy to use product
Quick to setup and get running

Inconvénients

Costly
No ability to customise workflows

Karl
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 15/08/2016

Very Simple yet powerful software

Excellent software, easy to use and manage. Very easy for all staff to learn and very intuitive. We absolutely love this software. Great that we can manage from any of our computers and even our phones / tablets when on the go.

Avantages

The best thing about the software is how simple it is to use. All of the information is there at your fingertips. Easy to manage also, so our time is spent not updating / learning the computer system but doing what we do best (laundry and dry cleaning). The price of the sofware is very reasonable and the support we receive is second to none. All the support guys are extremely helpful, quick to respond and really know their stuff.

Inconvénients

I feel the delivery scheduler could do with a little more work. However I know this is a brand new feature and hasn't long been implemented so is still work in process.

James
James
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 16/05/2018

Excellent, easy to use, great value.

Avantages

It is simple to follow, help available over the phone. The SMS services is really useful for customers

Inconvénients

The icons on the item selection could be improved, looks a bit old-fashioned. Still easy to use however.

Yuslennys
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
0
Simplicité
5
Support client
5

5
Publié le 04/03/2015

Excellent Software & Excellent Customer Service

There are not enough words for me to describe how much I love CleanCloudApp. About a month ago, I started googling online trying to find a dry cleaner software that I could purchase for my family's first dry cleaning drop off store which will be opening soon, and I came across CleanCloud. I am so happy that I found this program and tried it. By the way, the first 14 days are free which is great since you can try it for free. The program is very user friendly and has a lot of perks that I'm sure my future customers will love such as e-mail and text message notifications of when their order is ready for pick-up. Also, CleanCloud app integrates with thermal printers and cash registers that could be integrated with your laptop or desktop like in my case to have your own complete POS system. Most importantly CleanCloud provides its customers with excellent customer service. I would like to thank David and Simon for helping me with everything I've needed from questions on how to use the program and even suggestions on which printer and register to buy. I can't wait for my store to open so that I can start using CleanCloud. If you are reading this review, all I can say is that you should definitely try CleanCloud.. Trust me you won't regret it!!!

Rigo
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 10/05/2019

Awesome software for a laundry - a must for small business owners in the indutry

My experience with CleanCloud was awesome and I recommend it to all business owners in the laundry and drycleaning industry.

The team is timely in responding any issues or questions that may come up and the setup is a breeze. Also, having helped many business owners the team have great tips and recommendations for the business and use of the App.

Avantages

The software is intuitive, easy to use and trouble shoot. Even more it's a great design and seamless to setup and integrate into the business.

Inconvénients

Nothing - if you take a moment and go through the setup/read instructions it's easy - just requires you take a moment to go through the information the team provides.

Lloyd
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 30/10/2021

Great app with a great team!

Avantages

Easy to use, very well thought through and heavily customisable!

Inconvénients

Nothing as of yet but will continue to test.

Will
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 23/10/2016

Best bang for the modern entrepreneur

Not sure why I've never seen or come across this company before. Well actually I did, back in 2013-14 but I was locked in to a situation with a previous pos and could not switch. As soon as I could I jumped, the software is robust, customer support responsive ( very important), and the app features are just what I was looking for. I can say enough about my experience and cannot wait for more updates. Dashing Valet dry cleaning is very happy with clean cloud app and recommend,especially mobile operators, to seriously take a look at this software and stop leaving money on the table.

Avantages

The app features, customer support, and price.

Inconvénients

The only con that I can see is that the software are doesn't have all of the modern bells and whistles like geo location , geo fencing, separate driver app, garment photo functionality, but I am sure that at some point more features will be added.

Nick
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
0
Simplicité
5
Support client
5

5
Publié le 05/10/2015

Quick, Easy, and Simple to Use and Get Started!

We were in the process of upgrading to a POS system that has accounting and delivery capabilities. It took us about 2-3 months to try and get everything figured out with a different company but there system had way too many bugs in it. Everyday I was trying to get on the phone or email technical support but kept getting the same response that I have to submit a ticket and then setup a time to call. I would call and then they would say they were busy and they would have to call back....which they never did.

We finally decided to scrap even trying to implementing that other companies product and thought we would give CleanCloud a try since there was a free trial. Couldn't be more impressed by the functionality and ease of use of everything. Did I mention customer support is incredible? Most of the time my problem or issue was either addressed or fixed the same day. It took us 3 weeks from the time I signed up, to the time we implemented CleanCloud into our store and had our employees trained. Not to mention that most of our employees are scared of technology, so the ease of use of CleanCloud had helped alleviate some of that stress for them.

Best decision we have made for our business!

Pushkar
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 23/09/2016

Best, reliable and easy to use software I have used

I have a total of 23 locations in different states and the ability to monitor employee sales, track orders and manage customer information from anywhere i am attracted me to clean cloud. Their support team is awesome, anytime my system goes down for whatever reason they log on to my pc within 5 to 10 mins and fix the issue. I give them 5 stars in overall quality, ease of use, i would give them 10 stars if i could for customer support , being in the dry cleaning industry and staying up to date with it these guys do a great job with the support they provide. And you cannot beat the price for all the features you get that are constantly updated. They constantly provide updates and take care of your customized requests as soon as they can which makes them stand out from their competition, I've used several dry cleaning software companies over the years for example, liberty, profit maker, smart system, spot clean etc. I have found clean cloud and i dont think i will be switching to another company anymore. You dont have to think twice to sign up with clean cloud, its a no brainer, its the best cloud based software hands down. David, Simon, Peter, you guys are awesome, keep up the good work!!!!!

evonne
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 29/11/2018

Wonderful customer service, ease of use

cleancloud provides a great cloud service that allows us to access through our cell phones even if the internet goes out. we love it.

Avantages

The customer support and the ease of use, as well as customization of features.

Inconvénients

don't have anything I dislike about the software

Asuquo
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 29/05/2018

Great System

Avantages

The software is easy to us and is very effective in tracking down orders. One can use this to drive sales and gain more customers and customer loyalty. It helps business owners to monitor their sales and see trend which will be invaluable in projection.

Inconvénients

The text promotion to customers is very limited. You cant send more than 160 characters. But on the whole its a worthy purchase

Alexander
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 29/09/2022

La mejor compra

Una experiencia satisfactoria

Avantages

Funciona bien y mucha seguridad para trabajar

Inconvénients

No encuentro nada que no me haya gustado

Adrian
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
0
Simplicité
5
Support client
4

4
Publié le 15/02/2015

Best on the market, but still in it' infancy

Wow. Compared to the old-school Geelus, its hugely exciting to see CleanCloud join the market. A truly cloud based, easy to use, mobile and tablet friendly solution. I tried Geelus on 3 occasions, and on each occasion hated the complicated clunky solution. Roll in Cleancloud and everything is easier, fresher, faster.

I do feel CleanCloud is V1, and that they'll find lots of opportunities to improve the interface. For example deleting products (i.e. if you want to change the master list of products) is painful, and there's no easy way to view all your customers.

That said. Look at what Cleancloud brings to the table: Automated email and SMS messages to your clients confirming orders are ready, full integraation with Paypal and swipe for card payments, online booking that allows customers to book collection times.

Wishing Cleancloud every success with the future.

Réponse de CleanCloud

Thank you for the kind words Adrian.

We have two ways you can look at your entire customer list. You can either run a blank search for customers or you can export the customer database to an Excel database.

Thank you for the feedback about deleting being cumbersome. We will look to improve that.

Répondu le 15/02/2015
Catherine
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 21/10/2016

Best POS for the Modern Age

I choose Cleancloud because of the text notification system. This has been of great value for me and my customers. We have been able to clear out inventory faster, and even let customers know when we close because of weather. The metrics system is a great way of keeping track of your sales from the store and at home. Is easy to use and helps you stand out from your competition.

Avantages

Texting notification, email notification and ease of use.

Inconvénients

Not very customizable

John
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 09/07/2019

Comprehensive software suit

I very pleased.

Avantages

This Software is intuitive, easy to use and highly scalable. The software provides a robust set of tools, from the help options to customizable features, that allow you to easily integrate it into almost any environment. After several months of use, we are very pleased

Inconvénients

I wish they had an on call customer service line for emergency situations but their staff is knowledgeable and helpful once you schedule a call.

Robert
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
2
Simplicité
1
Support client
1

3
Publié le 29/09/2020

Need Customer what you are doing now Does not Work It Is A pain Pont For Keeping Your Software

I Like the software but I Have used cloud based software for over 20 years and you need ti get it to work Better !!! I am Sticking with you till end of season but may need to reviewq before start of next ?

Avantages

I See Some good Features but they have to Work Better

Inconvénients

No REal Customer support !
Software at time just simply does not Work !
user interface needs a major clean up !

Hussameldin Hassan
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
4

5
Publié le 30/09/2020

It makes my life easy

Avantages

Simplesity, easy to use, and workers friendly.

Inconvénients

Nothing special, I am fine with it, no issues using it.

aine
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 18/10/2021

excellent customer service

excellent, [SESNTIVE CONTENT] in customer service is always very quick to reply

Avantages

The best thing about the sofware is the use of the app and pick up and delivery service very easy to use

Inconvénients

finding customer history should be easier to find

David
  • Secteur d'activité : Textile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

4
Publié le 27/07/2018

Pleasant and Efficient. Was contacted and assisted every step of the way.

All in one solution for my laundry needs. Rather than having to purchase 3 different software to perform the same tasks that Clean Cloud offers in one bundle.

Avantages

Ease of use, set up was a breeze and the app, with website are an awesome value added benefit. Love the POS feature and the ability to bill customers by weight which for my company we were looking to purchase a competitor software that had specialty in laundry systems but they did not offer a POS component, App, Website, etc along with many of the customer alert features such as SMS, and Emails. Overall CleanCloud has it all.

Inconvénients

The only drawback so far is the visual basics of the software which more of it was HTML format with icons and graphics.

Ayad
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 29/03/2018

I love CleanCloud. It serves all my needs as a small business owner

Avantages

CleanCloud is an intuitive and easy to use software. However, every now and then we do have some questions about certain features. Luckily, the tech support team usually responds to our inquiries within minutes. Love it

Inconvénients

We are having difficulty connecting the digital scale to the software and sometimes the receipt printer is finicky. In that it doesn't print receipts as needed. Both those issues are usually resolved on the spot

Réponse de CleanCloud

Thank you for your response Ayad. If you are having trouble with the receipt printer be sure to let us know as it might be that you need to set a static IP address for the printer. The weight scale issue you mention is a issue only on Mac, it works perfectly on PC. We are investigating a workaround for Mac.

Répondu le 02/04/2018
Ahmed
  • Secteur d'activité : Logistique et chaîne d'approvisionnement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 18/10/2016

Great Software

Great software, easy to use and manage a business with, and fantastic customer support with brilliant response times.

Avantages

Ease of Use
Great support team
Constant updates

Elainy
Elainy
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé Autre pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
3
Support client
3

3
Publié le 26/02/2020

Laundry business tracker

None at all my experience was fairly quick since it want a platform I needed but it will definitely help out anyone with a laundromat business.

Avantages

This platform I great for someone that does laundry or has a laundromat business it will help with every detail needed to keep track of you income and you clientele

Inconvénients

I did not use for long so I dont have a con to say about this pp but I do recommend it even tho it is not needed for my business witch is why I rated it the way I did.