CleanCloud

Avantages

Bel outil
Simple, complet, fonctionnel
Cloud, pas d’installation

Inconvénients

Le prix
Un peu cher. Il faudrait investir pour améliorer le logiciel. Principe de l’open source.

Avantages

I like the flow of the mobile app and the driver app

Inconvénients

Manipulating the static route and printing receipts for clients is cumbersome, too many steps.

Avantages

I like the simplicity of the software both on the owner and employee side. The metrics that I am able to see and separate by user and type is great. Ability to have the option of DoorDash is good, I haven’t really used it. The price for what you get monthly is great and better than my previous at cents

Inconvénients

Nothing to really note that has bothered me. When it works smoothly, it’s great.

Avantages

It's a decent POS software for laundries. Inventory management works great.

Inconvénients

Honestly it's just ok. It does most things OK, very little great. It does things like when you're in the admin area, every time you save a change, it kicks you back out to the Home Screen, so you have to click on Admin again and go back into it if you want to change more than one thing. And there are outright bugs like with promo codes where if you start to use a promo code for a customer but then never complete the order, that promo code is now unusable for the customer, even though they never actually used it. And then, any time you submit anything like that as a bug, the standard answer is ALWAYS, that's how it's designed. If you would like it to work differently, you can post a suggestion in the user forums that customers can vote on. Not once has CleanCloud ever acknowledged that something might be a bug.

Avantages

I love the ease use. Our attendants are quick to learn the system. It’s easier to use versus other out of the box systems. I use CleanCloud at all three locations.

Inconvénients

I wish we could access detailed reports in the system rather than having to export the details

Avantages

I was able to deployed in less than one week , having to switch from and older software. I also found the new tools as all in one POS that help a single stores to integrate door dash and control communications with the costumers trough marketing or txt communications.

Inconvénients

The integrations require a little of software education, that can get a little confuse for maximum efficacy. But going over the manuals and video tutorial helps.

Avantages

Ease of usage for tagging and inputting customer information. Easy to customize for the business.

Inconvénients

System navigation can be cumbersome and confusing at times. Training videos leave out steps making it difficult to understand how to proceed.

Avantages

It's easy to use. The analytics are very informative.

Inconvénients

I don't like the App set up. It would be great if I had an app under my brand instead of CleanCloud's brand. Cents allows users to have a branded app, that's very important to me.

Avantages

Easy and pretty. Really enjoy that it looks good. It's always easy to navigate.

Inconvénients

Nothing yet. It's always improving. I appreciate that the developers are always taking feedback.

Avantages

It is very customizable to your business needs. You can start out with limited features and add more as your business grows. Also customer service is top notch, they have chat feature with live agents to answer questions quickly.

Inconvénients

Recommended printer does not support logo on receipt

Avantages

Very friendly and customer support is always great!

Inconvénients

When scanning in an item, I find don't like that if you scan a barcode, it won't tell you that it already exists. For instance, on new order page, If i am checking in a blouse (click blouse) then scan barcode, it wont tell me if that barcode already has been entered. I can go to the barcode tab and scan it, but then I risk it not being entered, me having to double click out and then go back to the blouse. I wish I could just scan the barcode under blouse, if it doesn't exsist, it prompts me to create new item, or if it does, it would automatically add saved info.

Avantages

Cleancloud is the third POS I've integrated since the year 1996. My first POS was purchased and converted to franchise use only. The second did not fulfill half of their promises so I went to the Clean Show to check out who was available. Cleancloud was already integrated with my assisted assembly and their pricing was substantially lower that the main players. The Customer App , Driver App and Customer Portal were all functions that I was looking for to up my customer experience. Those features along with heat seal labels, assisted assembly, access from any computer or cell phone and a very user friendly interface made the choice easy for me.

Inconvénients

CleanCloud has been around for 7 or 8 years mainly in Europe, Africa and Asia but North America was a new market for them when I signed up. While the original setup was not difficult, there was alot to consider and cover when setting up a new POS. At that time, their manual, training videos, and onboarding was a little weak, but since then they set up the CleanCloud University for set-up and employee training.

Avantages

I use CleanCloud as our Dry Cleaning software. It is extremely easy to use with a very low learning curve for the new staff. The ability to integrate into accounting software like Xero makes it even easier to serve the purpose of an end to end application.

Inconvénients

A bit expensive for an SME in Africa going by the FX rate devaluation, however all the same very valuable and value for money. Will appreciate a bespoke pricing approach for Africa-based businesses.

Alternatives envisagées 

Pourquoi passer à CleanCloud

Avantages

Automation of payment collection and delivery route delineation

Inconvénients

New customers have to create and account and / or log in before being able to see prices so this puts off a lot of new customers

Avantages

I love the fact that it's a user friendly app for the business owner and consumer. It's straight forward and to the point.

Inconvénients

The price increase over the last year has been way higher than expected.

There's also still several glitches with logging in on multiple computers; and the invoice system does not allow for positive record keeping.

Avantages

in the beginning the price! but they increase it.

Inconvénients

customer service! I lost lots of money because of the customer service. to fix a problem it take weeks or maybe never

Alternatives envisagées 

Avantages

How quick everything can be set up. There is a charge to start the site and app. But seeing the growth of the app and how simple everything was made me stay for so long.

Inconvénients

The lack of customers that were coming into the website.

Avantages

I love the updates they keep rolling out. Their customer service has continued to improve! They have been doing a great job with helping with any issues. Receptive and professional. Adding some great features. They're improving ease of use, although it is pretty straightforward.

Inconvénients

Some features are a little clunky. But technology, eh? Nothing is perfect.

Avantages

Very user friendly. Easy to add products,

Inconvénients

I have no issues at all with Clean Cloud

Avantages

Easy to use but sometimes there are factors that is hard to understand

Inconvénients

There are times that my customers had a difficulties in paying by app. Sometimes the link was broken when you sent it to clients

Avantages

It’s a quite comprehensive system that regulates the business workflow effectively.

Inconvénients

System still requires some fine tuning but the CleanCloud team is quite receptive and helpful.

Avantages

Ease of transition from former management software.

Inconvénients

Interface is not always easy to understand, convoluted process to do many basic operations.

Avantages

Easy to use and the support was always available.

Inconvénients

It doesn’t work without internet. I did not know this before signing up

Avantages

scope of services offered and services able to offer customers

Inconvénients

cost monthly and up front takes long time to integrate

Avantages

Clean like everything she offers up to the moment

Inconvénients

Until the moment I have nothing to declare