CleanCloud

Avantages

It’s a complete solution for laundry with delivery service

Inconvénients

If we can have a feature to make a refund ticket when a customer was refund

A board to see all the delivery and pick-up of the day/week for one and/or all stores

Avantages

Easy to use, easy to set up. Being cloud based it can be managed from anywhere. Full functionality out of the box. Has proved invaluable during the pandemic allowing us to easily ramp up our delivery offerings.

Inconvénients

Difficult to manage price increases, lengthy process, easy to make mistakes in setting up price lists

Alternatives envisagées 

Pourquoi choisir CleanCloud 

Pourquoi passer à CleanCloud

Avantages

Ease of use for all employees. My customers absolutely love the text message reminders on order completion.

Inconvénients

I wish it spoke with QuickBooks on both ends. Also with they had an IOS Pos app for smartphones.

Avantages

Managing business and analysing it to know how well it performing never been easy to take a decision and adjusting to the business needs , I remember when one of my employee said "we need two more of particular equipment because we have more of certain items are increasing every day", all needed to look at the history of that item and took decision we only needed one only more of the equipment. It keep me in control of my business and I have been running my business for two years now and opened my second shop in 2018.

Inconvénients

There is no inventory management system, which i have to do manually with paper and employees will email me the inventory sheet daily which is not 2018 I imagined it to be, the software is great and I see a lot of potential in it.

Avantages

IT IS A VERY COMPLETE SOFTWARE BECAUSE IT ALLOWS US TO PERFORM DIFFERENT FUNCTIONS THAT MAKE US EASIER THE PROCESSES AND MANAGEMENT OF OUR EMPLOYEES AND CLIENTS; BECAUSE WITH IT WE CAN REGISTER CLIENTS, PROCESS OUR LOTS, KNOW THE STOCK OF THE PRODUCTS.
THUS CREATING A SALES PANEL PER EMPLOYEE THAT ALLOWS US TO PROVIDE A QUALITY SERVICE TO OUR CUSTOMERS DELIVERIES AND PICK UP.THIS INCREASES THE LOYALTY OF OUR CLIENTS AND FUTURE CLIENTS
THE MOST IMPORTANT THING IS THAT YOU CAN CARRY OUT YOUR WORK ANYWHERE DUE TO ITS COMPATIBILITY WITH DIFFERENT EQUIPMENT

Inconvénients

WHEN YOU MAKE DISCOUNTS IT CAN BE A BIT TEDIOUS AND THE SCHEME CAUSES SOME CONFUSION.
YOUR TELEPHONE ATTENTION IS NOT OPTIMAL

Avantages

The software is intuitive and has all the features that we need to take our business to the next level. We were able to grow our business because of the inbuilt features like the pick up and delivery service. We were able to keep track of our work in and out

Inconvénients

we would have liked to have the accounting and billing option working properly. Xero doesn't link up properly as the invoices don't match up information correctly.

Avantages

All in one system (POS, CRM, Customer App, Driver App and Web ordering tool), continuous improvements and updates with monthly live webinars, training videos, and a lot more.

Inconvénients

The inventory tracking needs some refinement

Avantages

Its ease of use, quick setup and its integrations. I like that its tailored for the type of service we do and takes the chore out of the admin within our business.

Inconvénients

Improvements to the UI/UX could be a bit better. With more improvement around a more cleaner interface, perhaps also a welcome Step by step setup for new accounts would also be a plus. Do also feel that the admin/backend could be a bit more informative.

Alternatives envisagées 

Pourquoi passer à CleanCloud

Avantages

All features are great, metrics, marketing management, CRM, and so on. It's really straighforward.

Inconvénients

Nothing to complain about so far. But I would say that definitely more features can be added as the payment options, should be already integrated etc.

Avantages

Its mobile and you can log in from anywhere

Inconvénients

You have no phone contact we have to email n some times u need assistance asap but u have to wait for email or someone to contact you back

Avantages

The software is customisable in appearance pricing and gives control to the the administrator.

Inconvénients

Software only allows forward booking of four weeks at a time.

Avantages

I like that this software is cloud-based. I get to manage my business from anywhere. Plus, I can send texts to my customers from the website for a small additional fee.

Inconvénients

I don't like that although I can send texts to my customers, they cannot reply to me. It would be great if they would allow for this option.

Avantages

EASY TO MANAGE!!! ONLINE EVERYWHERE, EMPLOYEES ACCOUNTS.

Inconvénients

sOMETIMES WHEN THERE IS NO INTERNET WE CANT ACCESS THE ACCOUNT.

Avantages

The flow through the cleaning process. The ability to logon anywhere and view / work out any of the pending orders.

Inconvénients

Getting the PoS to work with our hardware (printing, scanning, cash drawer)

Alternatives envisagées 

Pourquoi choisir CleanCloud 

Pourquoi passer à CleanCloud

Avantages

Software especializado para lavanderías y tintorerias. Constante evolución y excelente soporte!!! Aplicación móvil para clientes y drivers de alta calidad

Inconvénients

Debería mejorar la gestión de listas de precios para países de alta inflación como Argentina

Avantages

The facility to text customers when product is ready.

Inconvénients

Split payment of card and cash is not recorded correctly as it only recognises one type of payment - cash OR card.

Avantages

Price, ease of deployment...we were up and running in 1 day...including employee training!

Inconvénients

Can be tricky to connect with support....rarely needed however.

Avantages

Quick ordering for customers, friendly use and accurate reports. Just Great!

Inconvénients

When consulting the metrics overview, I had to refresh the page and start over, This happens after 3 minutes of non use.

Avantages

Ease of use , support , willingness to change and adapt to requests or idea, functionality.

Inconvénients

What was missing last month they have adapted and made changes to. They constantly want feedback and make those changes to satisfy the customer.
The biggest issue I have had so far is with satellite store and not being able to use either different barcodes or using same as plant however they are working on that issue for me.

Avantages

Nos es muy útil en la operación diaria, un gran software

Inconvénients

En general todo me gusta, me gusta que es tu compañero de trabajo de cada día

Avantages

The system is easily customizable, and allows, for example, the use of pictures or icons in its POS/Retail section, which helps employees who are not that good with computers. It has a good user interface.

Inconvénients

There are some things that are less-than-intuitive about the software, such as how to delete an order, and some features can be a bit hard to find. My least favorite thing is that, after the system is unused for a while, we've found that we can't get back in without closing and re-opening the program, which is frustrating if a retail customer is standing and waiting. It is possible that that is the fault of our internet connection, I can't be sure.

Avantages

The stats that are available and the quick invoicing function, my customers love it.

Inconvénients

That its billed in US dollars, every thing else is fab

Avantages

I love how simple and easy it is to use. Even a computer dummy is able to get into it right away. That's how user friendly it is. The support team from CleanCloud is so prompt its unbelievable. They see my request and reply to it - all in the blink of an eye. How good is that? They are with you shadowing you along every query. Prompt and extremely reliable. Cleancloud is always working to improve and update the software. I feel like I have this huge multinational company working for me 24/7 supporting and assisting even a small business like mine. Its very reassuring. Thank You.

Inconvénients

I can't think of anything as yet, but I do know if I have any suggestions, the team is always happy to take them on board.

Avantages

The features, the customer import, and ease of use of the POS.

Inconvénients

Nothing to dislike, quite a powerful software.

Avantages

Me permite crecer y tenerlo todo controlado, definiendo el taller y diferentes locales de Tintoreria,
La trazabilidad de las prendas es buena, y la usuabilidad es muy intuitiva.

Inconvénients

Al inicio de la actividad resulta complicado rentabilizar su coste, por el volumen de prendas.
Por otro lado hecho de menos poder hacer un seguimiento y control de las prendas, cuando las subcontrato;
por ejemplo peletero, alfombras, teñidos, pequeñas costuras, etc.
También creo que seria útil poder cotizar un servicio no solo por precio/unidad y precio/kg., sino también por precio/m2 como es el caso de las alfombras y las cortinas.

Llevar la contabilidad depende de la compra de otro programa, en los pequeños negocios lo más necesario es la emisión de facturas y su control. Tampoco me gusta que una vez has facturado un servicio a un cliente, no lo excluya de la factura mensual.

Avantages

You can use your exisiting hardware, the customer service is fantastic (Simon & Peter are excellent), I have found nothing that is as innovated and cost effective. Although the look is very plain, I love it because most dry cleaning programs have to many images and can be confusing for our staff.

Inconvénients

My only con is that it doesn't intergrate with Inuit Quickbooks; which is the accounting software I use.

Avantages

This software runs our business but we have had issues with browsers, operating systems and printers ....
basically i was out of my depth.
the engineers at CleanCloud worked on helping me resolve the issue with the printer above and beyond what i could have ever expected. timely support so i can get get on with running my business

Inconvénients

my inability to configure the 3rd party printer

Avantages

Classes and support easy to use very helpful for when I get stuck and easy to understand if you can call nobody

Inconvénients

Time zone not I the sameonesometimes can't get help

Avantages

this software has everything you need to build a successful dry cleaner. it is easy to use and very affordable for the all of the functions we are able to use. the customer support team at clean cloud is by far the best we have ever seen. they truly treat their customers like family. if we have a question, they are there to answer us almost immediately.

Inconvénients

we really do not have any cons to express about clean cloud at the moment because they have been so patient with us and have always done their best to fix their software as best as possible for our needs.

Avantages

Clean and intuitive
Comprehensive
Well priced
Patient and helpful support team
Logical

Inconvénients

Nothing and given that the developers actively seek customers feedback and suggestions to develop this already comprehensive bit of kit, I'm sure if there was a con they would sort it out.

Avantages

1. Easy to use
2. Easy to implement
3. Excelent support (fast reply, they really solve issues)
4. Good Solution for drivers in delivery service

Inconvénients

1. Nothing, I received everything that I expected and even more.

Avantages

Little bit expensive when you have more than 10 stores but it is ok for now

Inconvénients

Price is too expensive for us and are looking for another one similar but cheaper:)))

Avantages

First of all is cloud based, Web, costomer app, driver app all you need for today's industry is all integrated. need little more work on reporting and payment integration.

Inconvénients

Reporting needs to be precise in means of tax calculation and the rest of the reporting could be much better, payment integration need more work,

Avantages

Clean cloud provides a ton of features right out of the box in managing our Laundromat/laundry business. They are constantly adding new features and have always been very helpful in resolving issues.

Inconvénients

The software needs internet access at all times to work reliably.

Avantages

Strong support, consideration of feature enhancements, continuous improvement, robust feature set, impressive integrations.

Inconvénients

Some workflows (UX) are a bit cumbersome, or non-intuitive. A couple issues have haunted us for a while.

Avantages

The accessibility from any device although they could improve the mobile version.

Inconvénients

The cost of purchasing sms units is too expensive.

Avantages

1. Capacity to update the system all the time; 2. Easy process; 3. Webminars to help;

Inconvénients

The fact I cannot adapt/adjust everything to the way my business is built on.

Avantages

One stop to have all marketing, app, POS,

Inconvénients

It’s a bit expensive, and the international transaction fee are charge to the customer

Avantages

Simple and Easy to use. Its not just a point of sale or online booking stuff, it actually saved me tons of hours in admin work. Got excellent features.

Inconvénients

Agents billing is a bit hard as there is no provision to discount their percentage in monthly invoicing.
Text credits are bit expensive.
If the app has push notification facility that will be great.

Also if the app has some images of garments facility it will be better.

Avantages

I have 4 stores, 3 of them are on Cleancloud. I have had custom requests for features, and Cleanclouds tech support has been great listening and many often times implementing our needs, as our needs are usually the same as many other dry cleaner needs. The software is intuitive for the user and has ample features that we are still exploring to further streamline our organization

Inconvénients

Their support is in the UK, even though they are 24h available, I am in California and it isnt always easy to reach them on the phone during my daytime.

Avantages

Adaptability that allows us to customise for our specific needs

Inconvénients

Its early days and its come along way in the 10 mths we have been using the system ... the development of new features have flowed consistently

The only challenge is the QZ tray for linking to printers ... but this is seemingly a challenge with all cloud systems ...

Avantages

Trainings and constant improvements on usability.

Inconvénients

Some features need upgrade yet they are basic functions.

Payment management limited to card payments which are limited geographically eg. Stripe

Avantages

It’s very easy to use and can be customized easily

Inconvénients

The support do not respond quickly and the did not solve a problem I have until this minute

Avantages

I was blown away by the ease of use and functionality of CLeancloud! They are making little tweaks and improvements frequently and my staff and I love it!

Inconvénients

Even after you delete an item if say you enter it in twice, it will still show up on the receipt.

Avantages

Cloud based.
Great value for money
Really aids workflow and staff management
Customers like getting emails, brings the dry cleaning industry into the 21st century!

Inconvénients

Can be a bit clunky in its operation
Some extra accountancy features would be good.

Avantages

CleanCloud is an excellent software for dry cleaning and laundry service, easy to implement and to use . Very friendly and has all what you need as options

Inconvénients

Sometimes duplicate orders and the subscription fees is somehow high

Avantages

Factory and statistics system. Easy to work.

Inconvénients

The webinsr en English. For us is preferred in Spanish.

Avantages

Its' very easy to use ang friendly user

Inconvénients

I actually like this software even our new staff can learn fast.

Avantages

Without this software my business would be all over the place
It’s centralised literally everything you name it the software has it
It’s also very easy to use very user friendly

Inconvénients

Tbh I can’t really find any cons as most things are always being improved

Avantages

The amount of features and programs integrated with cleancloud.

Inconvénients

I don't believe there are any cons with cleancloud.