Feedbucket

Avantages

Il y a beaucoup d'outils de feedback sur le marché mais Feedbucket coche toutes les cases !
Ce que j'apprécie le plus : la possibilité depuis le widget de feedback de voir les autres bugs remontés par les utilisateurs et les commentaires sur les tickets.
Ca change vraiment la donne et je ne l'ai vu que sur des outils beaucoup plus chers !

Inconvénients

L'écran listant les bugs pourrait peut-être gagner en fonctionnalités (modifications en lot par ex)

Avantages

The simplicity with which we can now carry out the testing phase of new websites. We save time and at the same time have in the direction of the customer a professional software that enhances our services.

Inconvénients

Since the software is new, not all possible features or integrations are available yet, but since the customer service is very dedicated, that will surely come. Therefore, we have no negative opinions. Only the fact that the branding of the box is only possible in the most expensive tariff, we do not like so well.

Avantages

My primary goal is to make it easy for my clients to submit feedback on the websites I build for them. By making it easy for them, I'm rewarded with happy clients that actually enjoy providing feedback. The UI is also very easy for me to use and I love the various integrations, e.g. Slack and Asana, which improves my workflow so I can get more work done in less time.

Inconvénients

Seriously, I cannot think of any deal-breaking problems with FeedBucket. It has been an amazing tool and my only regret is that I didn't find it sooner.

Alternatives envisagées 

Pourquoi choisir Feedbucket 

Pourquoi passer à Feedbucket

Avantages

The price compared to it's competitors, the first party Clickup connector, the fact that it can be triggered only on query strings, has attachments, screenshots and video recording.

Inconvénients

Mobile experience could be better, wish there was a minimize feature to hide the UI.

Avantages

Love the ease of creating tasks for teams to work.Amazing integrationsExcellent Customer Support

Inconvénients

Network logs are missing which can be very important to debug.

Avantages

Feedbucket allows for our customers to seamlessly give us feedback for their websites. This is such a high quality and polished tool. It helps us elevate the value of our product for the end user.

Inconvénients

Initially, we had some features from Marker.io that weren't present in FeedBucket (namely a specific feature regarding Asana Integrations). I spoke with [sensitive content hidden]
regarding the justification for inclusion and he identified a timeframe for the addition of these features and the team have absolutely surpassed our expectations! Thanks so much!

Avantages

As a company it is incredibly easy to implement on multiple sites and integrate into 3rd party software. You can have a site on Feedbuck and integrated in a matter of minutes.

From a user point of view it is simple and intuitive to use and not convoluted.

Inconvénients

A few very minor things based around comment styling (use of colours etc) but I know this is being looked at for future development.

Alternatives envisagées 

Pourquoi choisir Feedbucket 

Pourquoi passer à Feedbucket

Avantages

Feedbucket is super easy to set up and integrate with existing systems for issue tracking and client feedback (I mostly use Notion). It's easy for clients to use on their own without creating an account, even the technologically challenged folks. It gave me everything I needed for designing & developing custom WordPress sites for clients with multiple stakeholders and collaborators. In one single comment you can make a detailed marked up of a screenshot, write comments, attach files, see browser/device information, and lots more.

Inconvénients

The only time I ran into an issue Feedbucket support really came through in attentive troubleshooting. They were able to identify the problem (on my end not theirs) and helped me solve it before my client noticed.

Avantages

Our primary goal is to collect personal user feedback when they observe any anomaly in our dashboard, and Feedbucket features are right at the point. The Feedbucket interface for collecting feedback using screenshots and leaving a note on top of that is incredibly remarkable.

Setup and onboarding were incredibly easy, and we went LIVE with Feedbucket in minutes.

Inconvénients

Nothing as such. We loved the overall product.

Alternatives envisagées 

Avantages

We've been managing our client feedback like a caveman for the last few years. After some compelling recommendations by other Feedbucket users, I decided to try to modernize this step in our process. [sensitive content hidden] has been a pleasure to work with and the platform is super polished.

Inconvénients

None so far! Support has been very responsive and answered our questions straight away during integration.

Avantages

Loved how easy it was to use, and the multiple ways you could use it

Inconvénients

Not much! Was just quite expensive for a small business to use

Avantages

It has a user-friendly interface for our customers to provide feedback or comments on their new websites in the final stages of development. Each comment logs a screenshot and their note.

Inconvénients

In our dashboard where we could see the full list of comments for a project, there was no easy way to refer to an individual comment offline. I contacted support via chat, and 1 day later, they had added the comment ID to each comment, thus solving my only con.

Avantages

Easy to use and reliable. Good support if needed

Inconvénients

Lack of customization options. No easy way to change placement to bottom for example. You have to use custom code for this.

Avantages

Feedbucket is super user friendly for us and our clients. The integration between Asana means that we almost never have to open feedbucket itself but can manage feedback all from within Asana

Inconvénients

Feedback tools could have the ability to use different colors and line thicknesses.
Comments left on feedback should be allowed to include attachments
Asana to Feedbucket should be able to bring over Asana comment images and assets
It would be very nice if there was a customer facing Feedbucket portal

Alternatives envisagées 

Pourquoi passer à Feedbucket

Avantages

We are very happy with Feedbucket. It has really helped us gather informative and high quality feedback from our clients.

Inconvénients

Can’t really think of a cons with the tool, it simply works well and is easy to use.

Avantages

The ease of integration. Multiple integrations with project management tools. The ease of giving feedback

Inconvénients

Not having the possibility to add more text comments in one screenshot. User/visitor can draw multiple lines or arrows but can comment on only one place in the screenshot

Avantages

Very easy to set up and to use for both my and my clients.

Inconvénients

It needs a few more integrations yet but I know from support that they are getting there, so all good.

Avantages

It makes it extremely easy for our clients and QA team to provide feedback that includes all the necessary details, including screenshots, videos, along with device and console information.

Inconvénients

The roadmap addresses our concerns, so it's only a matter of time that improvement to tagging will be available, which is our only request.

Avantages

Super nice small tool that does its job fantastically. Extremely easy to set up, everything just works. No extensions necessary

Inconvénients

Price a bit steep but definitely worth it.

Avantages

Feedbucket is very easy to set up. What I find most impressive with it is how quickly it sends tasks over to Asana and how reliable it is in that functionality.

Inconvénients

The only thing I could see as an improvement is some ability to embed a project task list in my own client portal on my agency website so my clients could see the open tasks in their client portal.

Avantages

The simplicity of setting it up and configuring for each client site.The ease of use for the clients to submit feedback.

Inconvénients

The only con I did have has just been released as a feature - way to go!

Avantages

This makes communication about feedback on a website or web-app super easy. Directly implemented on the website as a widget with a lot of useful feedback options (foto, video, highlighting).

Inconvénients

You need to add and later remove a script to your website. In comparison to other tools that display websites inside another application, this takes more time.

Avantages

Screen recording, and a very fair pricing! When you discover an issue just take a screenshot with the Feedbucket widget, add a note or a drawing to explain, and then your feedback is directly sent to Jira.

Inconvénients

I understand that this is not something that can be fixed entirely by Feedbucket, but not being able to submit video recordings on mobile phones is a bit annoying.

Alternatives envisagées 

Pourquoi passer à Feedbucket

Avantages

Feedbucket is easy to implement, helps us in our daily work with clients and has 5-star customer service. Best thing is that I don't need to log in to their platform to manage feedback, instead I can use my current project management tool! It's perfect!

Inconvénients

There is nothing negative to say - they even added a new feature just for us - and that was even before we switched to the pro version.

Avantages

It's really easy to get started with, easy to introduce to the client (thanks to the short tour when first visiting the site with Feedbucket installes). Our client finds it easy to add their comments and feedback, and it's also easy for us to get an overview of their feedback.The tool makes it easy for us to fix changes and comments from the client, I love that I can mark the tasks as done, directly on the project website.

Inconvénients

It may not be the best tool for all our clients, since some of them are not super used to "modern and efficient web tools" :) Clients with a "analog mindset" I would not introduce to this workflow, but for many of our clients it's a great way for them to share their feedback with us.