Twilio

Avantages

Versatile and there is a solution for everything

Inconvénients

Customer support always provides generic and automatic answers to any questions. All the solutions provided are not properly maintained.

Avantages

The cost was very low compared to other options I saw and handled bulk API requests very well

Inconvénients

Our account kept getting disabled due to suspicious logins which was just me under a VPN and had quite a few days of downtime because support wouldn't believe it was me.

Avantages

I like how complete it is and all the API possibilities. You can achieve so much if you know what you're doing. You can create a call center and monitor everything, including recordings. SMS marketing, ringless voicemail, etc..

Inconvénients

As you scale, it gets very expensive (no discounts at all for loyalty). Zapier is losing its market share to Make, Pipedream, and Pabbly. Soon the same will happen to Twilio.

Avantages

I is pretty easy to use and set up. Not a lot of time.

Inconvénients

Some of the items were a little difficult to navigate to.

Avantages

Loved the ease of use and set up of a fully functioning business phone/text/voice mail system.

Inconvénients

Compliance with SMS was a bit difficult to understand.

Avantages

Nada, muito complexo de realizar as configurações

Inconvénients

Complexidade alta para configurar e péssimo SUPORTE

Alternatives envisagées 

Pourquoi passer à Twilio

Avantages

Easy and user friendly ability to send messages from cloud based on decisions made from data received from IOT devices.

Inconvénients

Awesome product but gets expensive when scaling up

Avantages

We use Twilio for sending a message to our customers that their order are ready so they would know its time to pay.

Inconvénients

none so far and hopefully not in the future

Avantages

The cost of watsup API is very affordable

Inconvénients

The customer service support is really very slow to respond

Avantages

Este plicativo es muy economico mirando todas las herramientas que ofrece me gusto mucho.

Inconvénients

No he visto nada malo en este aplicativo hasta el momento.

Avantages

The API is solid, it is easy to hire developers who are familiar or even experts with the API. SMS delivery is reliable and easy to troubleshoot when things go wrong.

Inconvénients

Market is crowded and Twilio has many competitors that are much cheaper. However Twilio's API is still a competitive advantage enough using it for.

Avantages

I use Twilio as part of my customer relationship management in JackRabbit. I like that I am able to quickly text individuals or groups of users when last-minute issues arise that I need to inform them of or reminders about our services that I need to send.

Inconvénients

The initial setup of a phone number for use with Twilio was a little confusing as it wasn't clear that I could only select the phone number through Twilio. I also am annoyed by how many messages sometimes get rejected but I'm not sure that's really Twilio's fault.

Avantages

I found many advantages of making voice calls and sending text messages through the application and using them in the performance of the company's work, so that the application has become an indispensable main reference in life Daily and practical, I found integration in job performance in a very large way and it provided me with many things and benefits in performing work and controlling it, communicating with customers, suppliers and employees, monitoring them and their performance, knowing the desires and needs of customers, voice mail service, call recording, and many, many features in this application .

Inconvénients

It has an easy, simple, practical interface that all groups can use and benefit from in a smooth and uncomplicated manner. It has advantages when the internet is cut off or the network is weak. I found integration in the performance of the current practical work and doing it to the fullest by means of this application, but it contains something that I think it lacks, which is the support of the Arabic language Some customers face a problem because of the availability of the language only, and we hope that the application will pay attention to this point and focus on it.

Alternatives envisagées 

Pourquoi passer à Twilio

Avantages

Some of the advantages of using Twilio were:1. The first 2000 contacts are free of cost. This makes it pocket-friendly and also helps to try out a smaller-scale pilot run. 2. It helps companies connect and make meaningful relationships with users internationally. 3. Setting up the platform is extremely easy. The transition of a user to set up the platform and start using is relatively quick and smooth. It was quite easy to integrate wth other platforms and apps as well. 4. It was very useful as we used it for IVR - both nationally and internationally for our clientele. 5. It is quite reliable because a lot of huge MNCs use Twilio like Uber, AirBnB, Reddit., Lyft, etc.

Inconvénients

There are a few things that could have been better about the platform:1. Since the organization is growing and is quite large, during the integration of the platform, we did need some support and assistance from their team. They did respond but it did take a while, the process was slightly slower than expected. 2. Once you scale, you would ofcourse require to send more messages with increased customisation to enhance the customer UX. I presume that this would begin to be an expensive option in due course of time and we may need to switch to a cheaper alternative.

Avantages

Great value for the pricing and options provided.

Inconvénients

Some options are not easy to integrate or use, especially the call flows.

Avantages

We used Twilio since 2018 (an eternity in the software world). Good API and mostly without any big technical issues.

Inconvénients

There was a big fraud/spam issue on our account. We are pretty sure it was not our fault. But things happened and we lost about 900$ due credit card charging (still no refund from Twilio). Contacted the support but we got only some general advices and they insisted that it was our fault. And apparently it was more important for them that we "Confirm that you will not be disputing the charges with your bank" then finding a solution. After 2 months without any progress, we decided to Switch to Amazon. Our first impression: great support from Amazon!

Avantages

Twilio is incredibly easy to integrate into my applications. With its simple APIs, I was able to add messaging, voice, and video functionality without complex coding or infrastructure setup. The wide range of communication channels provided by Twilio gives me flexibility in engaging with my users globally.

Inconvénients

Twilio's pricing can be a bit confusing, and I have to be mindful of costs. Additionally, while the documentation is generally helpful, it can sometimes be challenging to find specific information quickly. Simplified pricing and improved documentation would enhance the overall experience.

Avantages

Su relación calidad-precio es excepcional, además el software se integra en las otras apps muy fácil.

Inconvénients

Lo que menos me gusta es que si no se poseen conocimientos previos sobre este tipo de softwares puede ser complicado su uso.

Avantages

The Twilio dashboard is very easy to use thanks to its intuitive interface, and they also offer a wide variety of communication services that adapt to the needs of each user

Inconvénients

Personally, I prefer to use automated responses and take advantage of the available artificial intelligence tools to improve service efficiency. In addition, I consider it important to track a more extensive set of key performance indicators in reports, in order to obtain a more comprehensive and detailed view of the company's performance.

Avantages

Mi è piaciuto il portale, mi è piaciuto il fatto di avere delle api sempre disponibili

Inconvénients

Non mi è piaciuto molto il fatto di non avere un sopporto in italiano, sarebbe stato motivo di scelta...che invece non ho fatto. Essendo la prima volta nell'utilizzo di un servizio del genere avrei preferito fosse anche in italiano.

Avantages

Twilio is easily one of the reliable virtual number providers in the digital marketplace right now.

Inconvénients

Buying US numbers is easy but for the rest of the places like Hong Kong, India, etc... steps are a bit complicated.

Avantages

Twilio allows programmers to effortlessly create and release new forms of communication. Twilio provides a number of application programming interfaces (APIs), software development kits (SDKs), and libraries for adding telephony functionality to software. It also offers a variety of ways to get in touch, including phone, text, video, and electronic mail, so that each user's experience can be tailored to their own needs.

Inconvénients

Until now, I haven't been able to find a single drawback to using Twilio. My interactions with Twilio have always been positive.

Avantages

Twilio is a great platform for developers to build and deploy communication features quickly and easily. Twilio has a wide selection of APIs, SDKs, and libraries that can be used to integrate communication features into applications. It also provides a wide range of communication channels, such as voice, messaging, video, and email, which makes it easy to customize the user experience.

Inconvénients

Honestly, I haven’t found anything I disliked about Twilio. All of my experiences with Twilio have been outstanding.

Alternatives envisagées 

Logiciel antérieur 

Avantages

Me gustó la calidad de la aplicación en cuanto a sonido y video. Ofrece muy buenas soluciones para el envió de sms, que en nuestro caso es lo que estábamos buscando. El precio es asequible si la vas a utilizar mucho y tienes gran volumen de demanda.

Inconvénients

En nuestro caso y para el poco volumen que manejamos, nos echó para atrás el precio.

Avantages

I have been using Twilio for our project for more than 2+ years and it offers a great range of API's for integrating video calls, voice calls and translation services, scheduled SMS and emails and many more.

Inconvénients

Developers should carefully understand their system before making modifications.

Avantages

I like the possibility to have fields for name and surname, so that I can send multiple texts at the same time

Inconvénients

More often than not texts are not sent, even to people whose number I am sure is correct. I am afraid messages coming from Twilio are automatically flagged as spam on receivers' phones.

Avantages

Twilio sin lugar a dudas es la mejor plataforma para gestionar mensajería de texto, mensajería multimedia, mensajes a través de WhatsApp y llamadas automatizadas o robotizadas a través de un call center. Cuenta con gran cantidad de configuraciones de código, con los cuales se puede prácticamente programar cualquier gestión que se necesite dentro de una empresa.

Inconvénients

Hay dos contras con Twilio. Una de ellas es que para la configuración se necesita de una persona con altos conocimientos técnicos tanto de programación como de configuración de la plataforma, la otra desventaja es que los precios de Twilio en comparación con otras plataformas son bastante altos, sin embargo Twilio es una plataforma bastante robusta y se puede lograr prácticamente cualquier gestión que una empresa o corporación requiera.

Avantages

Adding fields to the message, useful for mass campaigns

Inconvénients

The amount of bounced messages, which makes me think my texts are flagged as spam by other phones when I send them with Twilio

Avantages

Lo que mas nos ha gustado de twillio ha sido el poder enviar mensajes de texto multimedia, y mensajes de Whatssap desde un mismo lugar.Necesitabamos enviar mensajes por whatssap a nuestros clientes, y nos hablaron de twillio como la mejor plataforma para hacer esto y la verdad es que funciona a la perfeccion.

Inconvénients

Como unico punto negativo es que al principo puede resultar algo dificil de utilizar, pero una vez que empiezas a trabajar con el y lo controlas un poco, se vuelve mas facil de utilizar.

Avantages

Twilio software, including its user-friendly interface, thorough documentation, and adaptable communication features. Twilio's API-centric approach and tools catered to developers are also praised for enabling businesses to personalize and expand their communication channels seamlessly. Moreover, Twilio's dependable service and outstanding customer support are commended by users.

Inconvénients

Twilio software could be enhanced, such as its pricing model, limited analytics functionalities, and complex configuration process for certain features. Some users have also reported encountering occasional technical problems and errors while using the software. Furthermore, some users have found the learning curve for utilizing the more advanced features of the software to be challenging.

Avantages

Pros:- Twilio is a powerful and easy-to-use communication platform that provides a wide range of services and features.- The platform is highly scalable and can easily be tailored to meet the communication needs of any organization.- Twilio offers a wide range of services including voice calls, text messaging, video conferencing, and more.- Its integration with existing business processes is quick and easy, and the platform is extremely user-friendly.

Inconvénients

One of the cons of Twilio Software is that it can be difficult to integrate with existing business processes. It also may lack features that other software programs offer, such as automation or reporting capabilities. Additionally, the user interface can be a bit confusing and hard to navigate, making it difficult to use for those who are unfamiliar with the software.

Avantages

Lo que mas me ha gustado es que es muy sencilla de utilizar y que nos permite enviar mensajes sms y de whatsapp a nuestros clientes de forma manual o automatica. Nosotros lo utilizamos a traves de WordPress y funciona de maravilla, ademas una de las cosas que me ha gustado bastante es el sistema de respuesta automatica a mensajes.

Inconvénients

La integracion puede ser un poco complicada, ademas cuando estas empezando tiene tantas opciones que te puede agobiar un poco.Otra cosa que he notado es que la pagina tarda en cargar un poco mas de lo normal.

Avantages

the ease of use, the cost-effectiveness, and the support resources, and it offers a wide range of pre-built connectors, SDKs, and libraries that make it easy to integrate with popular languages and frameworks such as Java, Python, Ruby, and JavaScript. Additionally, Twilio's API makes it easy to integrate its services into your web or mobile applications.

Inconvénients

Twilio is a powerful platform for communication and messaging but it can be challenging for those without technical expertise to fully utilize its capabilities, it may require hiring an expert to fully unlock the platform's features. Despite this, those who master it will find it is a powerful and versatile solution.

Avantages

For us, the integration is key. We have quite a few non-tech savvy people so operating the backend of Twilio could be intimidating for most of our staff. However, we need a product with extensive features and customization options. Twilio gives us the best of both worlds by integrating our user friendly database with the robust Twilio features.

Inconvénients

There are always trade offs between available features and ease of use. Sometimes it’s hard to locate a particular setting. However, online documentation has helped me out so far and I have not needed tech support.

Avantages

The most positive aspect of Twilio is its flexibility and scalability, Twilio offers a wide range of communication services, including SMS, voice, video, email, and chat, which can be easily integrated into any application. This allows us to create personalized communication experiences with our customers. Twilio's pay-as-you-go pricing model allows us to scale usage based on our needs, without any long-term contracts or commitments. Twilio's platform also provides a variety of features such as call routing, message personalization, 2-way messaging, contact management, online voice transmission, call monitoring, call recording, MMS, automated responses, reporting and analytics, shortcodes, voicemail transcription, access controls, mobile keywords, call conferencing, SIP trunking and unified communications, all of these features are very useful and make the communication process more efficient and convenient.

Inconvénients

Twilio is that it may not be as user-friendly as other similar products, You may find the platform complex and difficult to navigate, which could make it challenging for fully utilize all of its features. Even though Twilio's platform offers a wide range of communication services, it may not have some specialized features that other products offer.However, these cons are not unique to Twilio, as any software has its own set of pros and cons.

Avantages

Twilio is so dependable and versatile and I am extremely happy with it! It has become a main structure of my work flows from marketing text messages, call forwarding and everything communication. Twilio basically does everything. You can build anything you can think of inside the Twilio platform. It blows my mind what it is capable of. I feel like the only limit to what I can create with Twilio is my intelligence.

Inconvénients

I like everything about Twilio. I have been using it forever and I don’t plan to stop anytime soon

Alternatives envisagées 

Pourquoi passer à Twilio

Avantages

So far, we use Twilio SMS messaging and SIP trunking. Our experience with was excellent. Everything from creating an account, setting up services, integrating with other systems (PBX and CRM), funding and managing services has been nearly perfect. We did not have a lot of experience with any of these technologies, and we had very little trouble getting it to work the way we want. They have done an outstanding job of designing the services and interfaces so you can put together systems exactly the way you want, without a lot of trouble for spending a lot of money.

Inconvénients

The one negative that we have encountered so far is that Twilio's SIP trunking does not support T.38 faxing. We do have a couple legacy fax machines set up with ATA's, but they are unreliable both sending and receiving, so we had to supplement this with efax service from another vendor. This setup works, but it would've been nice to have everything together from one vendor. I understand that fax is outdated, but it's still the standard in the medical industry.

Avantages

Call recording and analyzing agents' performance is the best option that I enjoy while using Twilio. This software is very easy and less expensive to use. As well as we can easily integrate with other web apps to make the workflow more fast, more accurate, and more fluent to enhance our business.

Inconvénients

The admin interface is a little bit complicated, Twilio should enhance the user experience for admins would be great.

Avantages

Twilio easily integrates with multiple 3rd party services out there. With a simple Zap in Zapier, you can build multiple workflows that trigger operations on your Twilio accounts such as sending out mass SMS or transactional SMS to customers.
Twilio has exceptional deliverability in so many countries around the world. So no matter where your recipient is, Twilio can pretty much reach them.

Inconvénients

Twilio has a steep learning curve if you do intend to get the most out of the products. You can cover a lot with simple API and Zapier, but to get the most from it using "Programmable Communications" needs some level of expertise. And this is where Twilio really showcases its powers. Unfortunately without a certain level of expertise, you will not get to that. Personally, as a NoCode builder, to overcome this I had to hire an expert to help me get the most out of Twilio.

Alternatives envisagées 

Pourquoi passer à Twilio

Avantages

The API was easy to use, well documented, and accurate (to the documentation provided). I was up and running with a programmatic call to Twilio to send text messages from my application within 15 minutes. Twilio Studio and flows provide a great user experience that puts a lot of power into a non-developers hands for managing communication and escalation. Example flows give you just about everything you would need to get started building your own flow.

Inconvénients

Certain aspects, like accounts, sub-accounts, and management can only be done using the API. These are minor and usually one and done (so they could be done with tool like Postman or SOAPUI).

Avantages

Twilio is a powerful and effective communications platform that allows businesses and organizations to easily integrate voice, video, messaging, and other forms of communication into their systems and applications. Some of the key benefits of using Twilio include:Flexibility: Twilio provides a range of different APIs and tools that can be easily integrated into a variety of different platforms and applications. This allows organizations to use Twilio in a way that best fits their needs and requirements.Scalability: Twilio is designed to handle high volumes of traffic, making it a good choice for organizations that need to send or receive large numbers of communications on a regular basis. The service can easily be scaled up or down to meet changing needs.Features: Twilio offers a range of advanced features, including tracking and analytics, voice recognition, and integration with other tools and services. These features can help organizations optimize their communications and improve their overall effectiveness.

Inconvénients

Despite its many benefits, there are some potential drawbacks to consider when using Twilio. For example, the cost of the service can be a barrier for some organizations, and the advanced features may not be necessary for all users. Additionally, the service may require some technical expertise to set up and use effectively.

Avantages

Twillio es una plataforma muy potente y robusta, en mi concepto la mejor del mercado. Prácticamente a través de esta plataforma se puede hacer cualquier automatización para envío de SMS, mensajes a través de Whatsapp y telefonía.

Inconvénients

Lo único que le mejoraría a Twillio es el precio. Para una empresa pequeña creería que es casi imposible de implementar por los costos, además, la configuración requiere de una persona con bastantes conocimientos técnicos, la cual puede llegar a cobrar un buen dineral.

Avantages

Twilio is superior when it comes to SMS delivery so I will share my experience with that since I use only SMS services but bear in mind that Twilio is much more than just SMS.
Twilio delivers messages fast and reliable all around the globe for a very competitive price. It usually takes just a few seconds to deliver the message. With Twilio, you don't even need to buy a phone number since you can send messages from an alphanumeric ID. You just need to make sure that this is legal in your country and take an additional registration step if required by law. Choosing the phone number from which you will send a message is sometimes a better solution since you can then also receive messages and for example, receive messages for unsubscribing the customer from your SMS marketing platform.
What I particularly like about Twilio is their offer for Non Profit organizations. They are willing to credit your account with 500$ if you are a registered Non-Profit and that is amazing! I don't know of any other company that gives such big credits for free and that speaks that company is led by managers who certainly have a great vision which is not only to make a profit but help people by providing easy use service. Their API is amazing! Documentation is full of examples and a lot of programming languages are supported out of the box. Their API services are not just developer focussed and overall complete service is so easy to use that I don't know why I haven't been using it much before.

Inconvénients

Twilio dashboard is not the best experience and I don't like it even though it received a redesign recently. It feels kinda outdated and it isn't optimized for mobile devices what I found kinda alerting for 2022. Although you won't be using it on your mobile phone primarily, it is nice if you could check the error log fast on the go if a lot of them start popping out and alerting you on channels you set.

Avantages

Twilio has set the bar pretty high with the customizability of telephony. You can do incredible things with Twilio. From a simple phone tree to complex actions that integrate other applications with the likes of Zapier and other no-code services, the sky is the limit for most small business owners to create great solutions.

Inconvénients

The downside is the learning curve. In comparison, I consider myself tutorial literate when coding and setting systems up. I can't seem the find the ability to build proficiency in Twilio. And while this is my own doing, it is my only con.

Twilio is incredible. For whatever reason, I have difficulty handling the tweaking on my own.

Avantages

With Twilio you can start from scratch to build your own online communication system. I didn't know so much about VOIP before and it is true I had to learn a few things.
So far I have been able to use my Twilio french mobile number fully online even whenI need to travel abroad - with all mobile services you can expect (voice, SMS, MMS).
The pricing is light and the global user interface makes the whole systme pretty easy to manage.
I only use a few features from the platform but the possibilities are huge ! And they are always working on new services.
And as Twilio is now really recognized as a communication company you can find additional software apps very easily and even documentation, I am thinking of the softphone app I am using on my mobile or desktop for instance.

Inconvénients

I could customize a personal solution because I had time to test different options and as a developer I could code stuffs if needed.
I am not sure everybody can do the same without technical skills.

Avantages

It is easy to install. Convenient to use the software with other tools as well. Placing a call is very easy

Inconvénients

It's interface. The leaving a voice note feature must include a beep or time set. Conference calling feature is not very convenient

Avantages

Twilio has a robust and reliable platform, ensuring high uptime and reliable message delivery.

Inconvénients

Twilio's services can be more expensive than some of its competitors, making it less accessible for some businesses.

Avantages

I like that I can connect the phone number with REDCap so that I can schedule my survey links to be sent out automatically multiple times a day.

Inconvénients

I do not like that multiple phone companies are blocking Twilio numbers and it is causing issues with research project compliance. I continue to also get a ton of error messages daily but can't view with number it was being sent to that had the error. I am also not pleased that there isn't an easy 2-way messaging system created.

Avantages

We are constantly as a company, on the lookout for the best tools in every area of our operations. Twilio's speed of sms delivery is right now unmatched by any other software. It has the best rates , both in terms of the unique phone numbers we use for our sms campaigns and the cost of sms delivery.

Inconvénients

Twilio still does not do enough in the area of providing analytical information about our sms marketing campaigns. As a user, I want to have more advanced information about how target recipients of our sms messages are relating with our sms , on what integrated platform are our sms content being engaged with the most and so on. Twilio falls short in this aspect right now.

Avantages

We use Twilio in conjunction with Groove (Twilio is Groove's voice provider). It is an awesomely powerful software for call center-like call management. The voice provider lives in the cloud so Twilio is very easy to implement and get up and running very quickly with minimal development. It is pretty intuitive but has a learning curve for less tech-savvy users. The help articles are well-documented.

Inconvénients

Twilio is very powerful, but could use more features, like the ability to have conference calls and drop off the conference call without transferring the call somewhere else. The ability to call someone, then conference in another line on the current call is not available on the platform which could be a deal-breaker for call center use.