Twilio

Avantages

Number creation and management is nice and easy. Logging is good, and APIs are top tier.

Inconvénients

Channel breadth is a real issue. Texting and WhatsApp are all that's there. The WA integration was pretty frustrating. Simple tasks, like getting updates on number quality or template quality scores had to be done via support ticket.

Avantages

Nothing, the customer service is terrible. it is impossible to use the service and they are the worst

Inconvénients

Their customer service is the absolute worst. You will never get a rep live. You will be charged for messages weather they go through or not. I was charged $250 for messages never sent. I cannot stress enough what a terrible company and product they have.

Avantages

Twilio messaging reliability is amazing performance.Intergrating with other software also easy.there customer support is is very fast.

Inconvénients

I am totally comfortable and done with twillo.I don' have any kind a issue.

Avantages

It works when it works. It crashes and doesn't work

Inconvénients

They updated their system, you have to hoop jump to catch up. You're down and waiting in line for 2 weeks. After 2 weeks we are notified they had a system error and we have to reapply and wait 2 weeks again

Avantages

Trusted & Reliable
Easy to Use
Analytics Galore

Inconvénients

The pricing model can be confusing to most at first.

Avantages

Being able to use it within a CRM which records the action and no need to duplicate records.

Inconvénients

Scrolling down a text is difficult as the window is too small in the CRM to see the whole message

Avantages

We used Twillio as our primary phone tool to manage and distribute contacts between a large group of sales managers.

Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue for us.

Inconvénients

It is really techy and not everyone from every team can be involved in setting it up.
Sometimes reliability issues arise, the pricing felt jumpy too.

Avantages

Twilio is fantastic for SMS (and calls, but our primary purpose for Twilio was SMS). You are able to mass text, schedule, and use personalization options, including dynamic variables. It's very convenient and probably the best SMS integration option available. We use it with our current marketing software system. It's incredibly easy to set up, get started, and maintain.

Inconvénients

It is a little on the pricey side but very comparable to most SMS/VOIP systems available. You do have to pay per SMS and there are character limits so if you're sending one long message - you're paying for 4. But ultimately it is worth it.

Avantages

Very easy to intergrate and a good phone system overall

Inconvénients

Verification process takes way too long with too little guidance

Avantages

- less intimidating interface
- seamless integration between internal voice platforms and other VoIP sub tools
- top-up mechanism to effectively manage cost

Inconvénients

- it would require deep technical knowledge to deploy

Avantages

What I liked most about Twilio was how effortlessly it integrated with our systems. The setup was straightforward, and the documentation made it even easier. The value for money is excellent, especially with the robust features for automating SMS and emails in India. It truly streamlined our communication processes.

Inconvénients

While Twilio is generally user-friendly, I found that some advanced features have a bit of a learning curve. It took some time to fully grasp all the functionalities. Additionally, I noticed that customer support could be quicker in responding to inquiries.

Avantages

I like that Twillio integrates with my CRM

Inconvénients

I don't like that Twillio plays music when calling out from my CRM instead of hearing the phone ringing.

Avantages

Once set up, it's very easy to use the tool to send texts. It ends up being a set it and forget it tool for us and just handles the texts for us through the API.

Inconvénients

Setup is super complicated with seemingly multiple areas to setup the same things, but they're different features. It took us weeks to actually setup properly to start sending texts out.

Avantages

Twilio is very simple to use and easy to navigate. It's easy to find call and message records without too much trouble.

Inconvénients

I wish there was a way to preview the content of the messages without having to click into it. You also cannot open the messages in a new tab, so it makes for having to troubleshoot and review messages a bit tedious to go back and scroll again.

Avantages

Telephone number, WhatsApp Sender, and SMS with a good API integration.

Inconvénients

The support service is terrible. There is no chat support for all customers (you have to pay for this support type in addition to the contracted service).

The ticket response time lasts an average of 24 hours. If it's an important issue your company will suffer the consequences.

I opened a simple ticket asking to turn off 2FA on my account to migrate the WhatsApp Business Account (WABA). It has been almost a week of messages exchanged and passed from one team to another without any solution to the case.

Avantages

It integrates with our system and they are responsive on the Support team.

Inconvénients

The costs are very high and our customers complain. Their information online is also often misleading.

Avantages

I am Ajay Full Stack Developer. Basically I'm using Twilio for SMS. Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code. Second thing is, They provide very good costumer care support.

Inconvénients

Features wise no drawbacks in Twilio but compare to other platform littlie bit more cost.

Avantages

We were migrating our email marketing from MailChimp to Twillo's SendGrid. Relative to MailChimp we found SendGrid's email design tool to be more flexible and easier to use

Inconvénients

Customer support: Two issues1 -Customer support is difficult to access. The support phone number listed on Google is disconnected, there is no chat, "Contact support" on the website requires the user to fill in a text box labeled "Tell us your issue." We've tried this multiple times only to get an error message: "There was an error retrieving results for your query. Please try again." We've managed to get multiple messages to SendGrid Support by responding to previous support ticket emails. I see some one at SendGrid has deleted all but one of these. Obviously someone knows we have an urgent issue but no response and it has been over 18 hours since our first request for support. 2. When we informed Customer support that we were migrating our marketing champagne from Mail Chimp to SendGrid they failed to inform us about the possibility of the automated account suspension we have encountered, and how to avoid it .

Alternatives envisagées 

Pourquoi choisir Twilio 

Pourquoi passer à Twilio

Avantages

Twilio definitely puts some pieces together that are necessary to have connected. Once it's all set up it works great.

Inconvénients

It is kind of a pain in the neck to set up. There's both a learning curve, and the fact that the UI is far from intuitive to contend with.

Avantages

I'm delighted to use Twilio because it increases customers engagement and interaction in real-time.It is simple to send and receive text or SMS messages with Twilio.It is simple and fast to make and receive phone voice calls with Twilio.

Inconvénients

When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio.

Avantages

It was one of few options available for the purpose in Hungary.

Inconvénients

We received some programmable wireless SIMs and Super SIMs for IoT devices from our IoT partner that were already set up in Twilio. When we received these saying they were Twilio products, these products have been migrated to Kore (a different company who acquired Twilio's IoT products) but most of the functions can still be handled through Twilio. Not all of them, and this isn't clear until you run into an issue you can't solve and try to contact support - that is when we were redirected to Kore. However, not all of the products are fully migrated, eg. the programmable wireless products are still only available in Twilio. So the user is stuck using at least 6-8 different sites just two handle these two products. Not well designed from a user perspective, not easy to use at all. It can get super technical very quickly. AI support can be tricky to get through if you're trying to create a ticket and get human attention.

Avantages

Great value for money and able to reach users all over the world with OTP messages. Easy to customise the message content and deploy instantly.

Inconvénients

Was a little confusing on how to add multiple numbers for different territories.

Avantages

There are so many things to love about Twilio from my experience and perspective. I like the quality of its documentations and how intuitive they are.
I find their customer service team very responsive to queries and inquiries and I love how Twilio has SDK's in my favorite programming language.

Inconvénients

Twilio boasts 99.9% uptime and it supports all major programming languages. Personally for me , Twilio is head and hand above every other sms/voice cloud communication platform.

Avantages

This marketing and communications software has been easy to use and reliable.
Twilio is so accurate.

Inconvénients

Twilio is flawless.
It makes SMS marketing efficient.

Avantages

For proper SMS marketing, Twilio has been so reliable.
Twilio has been so accurate to use.

Inconvénients

I have zero cons for Twilio.
Twilio is reliable.

Avantages

Twilio offers all the resources needed to build a complete communication and customer support platform with multiple support channels like video and audio calls and instant messaging. It allows us to collect our customer data and analyze them so as to achieve a better understanding of our customers at a more personal level.

Inconvénients

Twilio is not an easy to use product and training is always a necessity especially for beginners.

Avantages

good platform for mass SMS blasts to reach a wide audience

Inconvénients

not a ton of support and working with carriers can be tricky

Avantages

Twilio has been a brilliant an easy to use SMS marketing system.
I like the efficient features of Twilio.

Inconvénients

Twilio is easy to use and flawless.
It works so well for us.

Avantages

I like that there are so many tools available to developers

Inconvénients

Their interface, UI, UX, and implementation of the new A2P Campaign Registration

Avantages

The software is easy to use and deploy, fair pricing

Inconvénients

Level of customer service - our issue with the US carrier is being handled for more than 2 weeks with no success. And Twilio is based in the US.Use of AI in Customer support - no result, tons of disappointment.Kicking the ticket from one department to another knowing the importance of the matter for us and our customers.

Avantages

Twilio is simply the most compatible SMS platform out there and basically a ''must-have'' for a lot of businesses.

Inconvénients

It is not as user friendly as other platforms and it requires somewhat technical knowledged to set it up and deploy.

Avantages

Twillio SMS sending stands out for it's efficiency.

Inconvénients

The costs are not so affordable. It should offer some cheaper options for SMS.

Avantages

This sms marketing and cloud communication software is affordable and reliable to use.
Twilio has great capabilities.

Inconvénients

No dislikes for Twilio.
Twilio works so well for us.

Avantages

Whatsapp messenger . Easy to use online admin interface. Easy to integrate with your setup.

Inconvénients

configuration were a bit difficult to understand

Avantages

It's easy to set up with an API and you load money in the account and off you go! And it makes sure you are being compliant with regulations

Inconvénients

It can be complicated to get setup and their website at the time wasn't intuitive to use.

Alternatives envisagées 

Avantages

It's a solution to purchase and use numbers, and it's critical for our marketing ops

Inconvénients

Not super easy or intuitive to set up the first time

Avantages

It works really well, they are good at making sure users are compliant with relevant regulations.

Inconvénients

Customer service is slow, their system is not the friendliest.

Avantages

I found the platform to be very simple but intuitive and at the same time fast and concise as an analyzer of the system data needed to apply for certain jobs that needed specific system requirements.

Inconvénients

What I found less favorable about the platform was that, at least the first time I used it, when it was not so updated and I saw an error, it did not indicate what the specific error was, but it provided a code and then I had to consult the IT team to find out what needed to be fixed. Later that was corrected but maybe later on there will be some inconveniences like that.

Avantages

Twilio is generally easy to set up and manage, their APIs are generally well-documented. The developer parts of the company that don't involve human interaction seem to be good. It is the backbone of a lot of our core company infrastructure.

Inconvénients

The (now terminated) salesperson we originally worked with was very helpful at the beginning and even roped in engineers to have discussions with us. They poorly explained the contract and even made promises that were not true. After we inked a volume deal with them, the support from sales became practically non-existent. The salesperson locked us into a contract.We were able to get a refund and have the contract terminated, although the refund process took months and lots of book and forth.

Avantages

Nothing, they will through your business under the bus.

Inconvénients

Highly unprofessional and don’t care about your business.

Avantages

Messaging our customer through Twilio is very simple and straight-forward, we also love how this integrates with our CRM to visualize real-time communication with our customers.

Inconvénients

During the A2P 10DLC process it was very tedious to register all our Twilio numbers, but we believe this was only a one-time thing and got through it.

Avantages

It had a high number of emails you could send for free every day

Inconvénients

They had a sprawling system that required like four api keys just to set up and integration between multiple products with little to no to innacurate documentation. First you have to have a SendGrid account and set up an API Key (first key in .env) , then you have to make an email template which is very hard to do because they have a lot of bugs with that whole system and its rather confusing as well, especially in regards to trying to actually write your own code for how it looks . Then you go to Twilio and get your Auth Token (second .env) and create a Service that has its own token (third .env) , then you integrate that with your sendGrid Template and I forgot where exatly but there some fourth token you need. It's ridiculously complicated and poorly set up, and the documentation doesn't really tell you how to code it, the page that tells you how to send emails has code examples for sending text messages so that's unhelpful. It took me several hours to figure out how it all works and get it set up for automatic emailing. When I switched to Courier it took my literally 15 minutes to do the exact same thing. They had great documentation, a wonderful easy to use website, and just one API key. Don't use Twilio, it's trash, try Courier.

Avantages

It is able to handle a call center that has hundreds of employees taking calls at the same time.

Inconvénients

It crashes a fair amount and we do have issues with it at times.

Avantages

There is nothing much to like about Twilio.

Inconvénients

Twilio has real bad customer service and not reliable platform for businesses that depend on API and SMS for their businesses.

Avantages

Ability to link this to our ATS, enabling us to set up automated messages via Twilio

Inconvénients

When trying to set Twilio up and getting a better understanding of its features I submitted several support requests that were unanswered or support staff didn't get in touch at the agreed time for a call. In the end we worked this out by linking un with the partner agency that supply our ATS as they already had an understanding of Twilio

Avantages

scam service and bad support , cancelling account without justification

Inconvénients

charging without providing service , scam

Avantages

What I liked most about Twilio is how easy it makes adding voice, video, and messaging capabilities to applications. The APIs are well-documented and intuitive to use. Twilio also has a wide range of features like phone numbers, SMS, MMS, chat, video, and more that can all be implemented in just a few lines of code. This makes it simple to build powerful communication features quickly.

Inconvénients

Some of the more advanced features and add-ons can get expensive for high-usage applications

Avantages

I loved twilio when I used it. It is really easy to integrate.

Inconvénients

If I have to choose something I'd say the price.

Avantages

We use a lot of channels for marketing and sms is one of the best with the response rate from platform users. Twilio makes it easier to send sms and manage. The features can be overwhelming at time but that's what makes the platform good.

Inconvénients

Navigating the platform can be an hassle and this is a big setback. The customer service can be stressful at time, with the long waiting time to get a problem fixed.

Avantages

Ease of use of the platform and pricing.

Inconvénients

Lack of customer service, setup is cumbersome and validations take forever for Twilio to complete. They can not open any pdf files you send them, yet they want proof. Frustrated that I could not even get to move forward initial step of getting a phone number assigned and restrictions imposed by twilio. Look else where if you have options.