Zoho Desk

Avantages

L'outil est bien pensé pour effectuer du tracking poussé sur les demandes entrantes. De plus, l'historique de chaque lead/client est très avancé également.

Inconvénients

L'ergonomie peut laisser parfois à désirer et il est difficile de retrouver ce que l'on souhaite (même via la recherche)

Avantages

Zoho Desk is a client care device to oversee client questions and backing tickets from various channels like email, talk, informing, online entertainment stages, and so on is one of the best stage for giving client care administrations to the individuals who are utilizing your administrations or items and to give an answer for them. it works Consistently and effectively coordinates with other Zoho apparatuses, You can focus on the ticket and even make your own insight base in Zoho to computerize the reaction. In the event that any client raises a question, its man-made intelligence created Chatbot will answer naturally based on your insight base

Inconvénients

Is by all accounts a sufficient tagging framework. My issue with the product comes from an improvement point of view. Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage improvement framework.

Avantages

The layout is intuitive easy to navigate, even for beginners. I could set up my help desk quickly, and training my team to use the platform. Everything is organized neatly, from tickets to customer profiles, making it simple to stay on top of tasks.

Inconvénients

The basic and mid-tier plans have limited customization options compared to the higher-priced plans.

Avantages

Bastante fácil para implementar, pero tiene demasiados utilidades para el negocio como el mío

Inconvénients

De tantas opciones que tiene para implementar, lo vuelve un poco confuso, y el soporte no siempre está al 24/7 para apoyar

Avantages

Zohodesk helps us to effectively communicate with our customers in several ways:- It enables us to create effective create quote forms with automatic payment options attached. This works in the way that when a client requests a free quote. We usually include a payment option at the bottom of the quote that will permit the client to directly make their payment (PayPal and Stripe) after quote acceptance. We also urge them to quickly sign and agree to our business terms before payment is initiated.-We use it to create automatic recurring payments based on the contract type with the client.- It also helps to manage support tickets and follow up with any issues our clients might be facing.The most fascinating part of it is that ZohoDesk handles everything internally

Inconvénients

Even though the free version is limited, but yet, we still get the best out of it. It's not a bad deal.

Avantages

I liked everything about Zoho Desk!!!!!!

Inconvénients

I don't have a response to this question.

Avantages

Permite a empresas gestionar y resolver de manera efectiva consultas de clientes, ofreciendo una amplia gama de herramientas para la gestión de solicitudes integrándose con otras herramientas disponibles en el mercado.

Inconvénients

Si anteriormente se trabajó con otras herramientas, el adaptarse puede ser difícil para ciertos usuarios. Además , la aplicación no puede ser adaptada para empresas que requieren un alto nivel de seguridad y privacidad, debido que guardan los datos en la nube.

Avantages

The work with the tickets. And I like the clarity of the user interface.

Inconvénients

We haven't encountered any problems with the app yet.

Avantages

What I like the most about this software is how this "separate realm" allows us as an organization to stay organized, communicate well, and even provide better customer service by allowing us to stay on top of our priorities as they merge with our customers' issues.

Inconvénients

The layout and navigation is what I liked the least. I feel like it could be easier to navigate and more appealing to the user. I believe it to be pretty plane and not very innate to how we'd regularly work our way through a website/software.

Avantages

We were looking for a ticketing solution that could help us manage customer enquiries, document and collaborate communication, as well as track and resolve customer issues. Zoho Desk is the perfect solution for our customer success team. It's integration with other Zoho products such as Contacts and Calendar, has really streamlined how we interact with our customers. Zoho Desk has a huge list of features, making it very configurable to our specific business needs. The price is very competitive, making it an excellent value.

Inconvénients

It can be frustrating when we can't find the right functionality or how to implement it, so it would be helpful if advanced features were more accessible or if there were tips on how to use them. However, sometimes companies choose to only make these available at higher pricing tiers.

Alternatives envisagées 

Salesforce Service Cloud, Freshdesk et Zendesk Suite

Pourquoi passer à Zoho Desk

I chose Zoho desk over these alternative products because it has all the features a user needs to create a ticketing system, organize and prioritize service tickets, easily track all tasks, create tickets, and respond to them fast. Zoho Desk is flexible, user-friendly, and efficiently tracks customers' history of support tickets. Zoho Desk supports various integrations, such as Jira Software, Google Workspace, Trello, Zoho CRM, Microsoft Teams, Zapier, Zoho Assist, Zoho Sales, and Slack.

Avantages

What I liked about this software is its cost. Its price is affordable for all social strata.

Inconvénients

What I liked least about this software is that not all notifications are usable.

Avantages

Facile, intuitivo, veloce, può essere una buona soluzione per chi non ha molto tempo per la formazione

Inconvénients

Prezzo e forse piuttosto semplice nel suo complesso come esperienza di utilizzo

Avantages

Zoho desk is great for the help desk. I used this in college.

Inconvénients

Nothing bad about this product. I liked it.

Avantages

Zoho is comprehensive in terms of functionality as a CRM. It was easy enough to transition as a user from our previous CRM, with a lot of familiarity in terms of the set up and workflows. We really like the 'transitions' functionality, which allows us to have required fields at different stages of the process. This is helping us maintain data accuracy and input rates.

Inconvénients

The search functionality can be confusing within objects (it feels more natural to search within the filter pane that pops up, rather than go back into the search view).
There are a lot of options when it comes to filtering and permissions which can cause some roadblocks, though that may be user error too!

Avantages

The best thing I feel about Zoho is its user-friendly interface for ticketing systems. We can easily categorize the tickets by tagging them as required. Implementation and setup were also very smooth and fast—excellent customer service from Zoho.

Inconvénients

I feel the price point is becoming highly competitive. Rest all is satisfactory and good.

Avantages

. Very good automation, workflows and rules
. Can be integrated into the website and system
. Easy tracking
. Easy to use
.Safe, secure, and reliable
. Good customer support services

Inconvénients

. I'm happy current features of the Zoho desk, but there is a need for some improvement.

Avantages

La sencillez para configurarlos. La creación de diferentes perfiles y

Inconvénients

El diseño y opciones para la generación de informes. EL principal fallo que le encuntro a todos los programadas de Zoho son als interfaces. En ocasiones la usabilidad no es miuy buena. Cuesta encontrar opciones.

Avantages

Ease of use, accessibility and the top-notch Zoho support.

Inconvénients

Limited features in free account, although the use cases are pretty decent with Zoho Desk.

Avantages

You can have a clear view of all the tickets assigned and keep direct contact with the client through the platform. You can track the time, sent private comments to co-workers and put the ticket on hold in case something is missing, and you can schedule responses.

Inconvénients

It will be great if you could schedule the private comments. There are some bugs on the timer when trying to track the time, sometimes you have to click it more than once, and the mobile app have a few bugs.

Avantages

Artificial Intelligence like Siri that tells you about your customer's sentiments.

Inconvénients

There is quite a learning curve because of the robust features that it has, it takes some time to get used to it and develop your own workflow.

Alternatives envisagées 

Zendesk Suite

Avantages

This is highly adaptable to existing processes and software. It serves as a unification/end point for multiple alerts and tickets so we can check them all from one place. The automation in replying or routing a ticket is a big time saver as well.

Inconvénients

In order to incorporate it into other processes or software, it is not the most intuitive and requires the help of their customer support. But their support is pretty helpful and responsive, so this shouldn't be too big of a concern.

Avantages

Customer service process has been streamlined and automated, making it more efficient. Having the ability to access all of the customer data in one place, it's easily improve a better customer experience. Helps both online and offline business.

Inconvénients

If you are prone to modern design and nicer layours, probably you'll find better solutions. Sometimes it feels outdated.

Alternatives envisagées 

Salesforce Service Cloud, Jira, Pipedrive et Zendesk Suite

Pourquoi passer à Zoho Desk

Zoho suite integration and value money.

Avantages

Zoho Desk costs less than other help desk software we used. It is effective enough to get the job done that we ended up staying with this as our primary help desk.

Inconvénients

It's frustrating when messages go into spam that are not spam. This caused delays responding to important clients. We had to develop the habit of checking spam every day. I would like to see the spam filter improved.

Avantages

Robus system - it never failed on us when we used it.

Inconvénients

It was so much hassle to set up the whole system. The UI is old and sometimes you need time to figure out where is what. Definitely needs a big UI and UX overhaul.

Avantages

This software has greatly improved the turnaround times and production times with on the department

Inconvénients

My only con is that we didn’t implement it soon enough