Avantio

Avantages

Best pms I have worked with for the last 15 years

Inconvénients

Nothing to point out after 8 years of intense use

Avantages

Uma ferramenta indispensável no nosso dia a dia na empresa. O meu parceiro de negócio.

Inconvénients

Por vezes a comunicação com o suporte técnico não é tão rápida como gostaria.

Avantages

Really easy to use. Integrating sistem with different chanels

Inconvénients

Lack Quick assistance. It would be useful to have a contact Like on whatsapp to communicate

Avantages

Llevamos años trabajando con ellos. Hemos probado varios PMS y son la tecnología que mejor cubre nuestras necesidades

Inconvénients

La API aún puede mejorar… esto ayudaría mucho a poder realizar integraciones propias

Avantages

Las estadísticas y como esta todo integrado

Inconvénients

Al principio nos costó adaptarnos la capacitación fue buena pero quizás no estábamos listos para tantos nuevos conocimientos

Avantages

Fácil de usar, intuitivo.Versátil y accesible

Inconvénients

Helpdesk, poco operativo y resolutivo.limitado

Avantages

Easy to use and great distribution to partners

Inconvénients

No possible to edit my webpage and content

Avantages

Calendar options and portal connectivity

Inconvénients

Not very user friendly for beginners and gets a bit complicated for not so experience

Avantages

Es muy completo. Tiene todos los módulos que necesitamos para funcionar correcto.

Inconvénients

Nos gustaría que esté más orientado a nuestra región.

Avantages

How you can integrate everything in just One programem.

Inconvénients

It os not as user friendly as other PMs.

Avantages

Bellissimo strumento utile per tutto ciò che concerne il vacantion rental

Inconvénients

Uno strumento ottimo per lavorare bene oggi

Avantages

This kind of service is well needed if you want to optimizate your business. The more I know avantio the more I'm surprise with the number of services from avantio.

Inconvénients

The API connection should be a bit easier, it should be more preparated for that option and easier to implement

Avantages

Elegir un sistema y tecnología confiable es muy importante para sacar adelante un negocio, gran partner.

Inconvénients

Es muy buena, la verdad no tengo quejas al respecto, mi equipo trabaja muy bien con ellos.

Avantages

La conectividad que tiene con los principales portales

Inconvénients

La navegabilidad y sincronización de ofertas podría mejorar

Avantages

Software incredibile innovativo servizio clientisempre presente

Inconvénients

Mi trovo molto bene con il funzionamento

Avantages

Software muy útil! El onboarding muy fácil. Channel Manager con variedad de canales

Inconvénients

Por ahora no tenemos quejas. Ya veremos más adelante.

Avantages

Extremely user-friendly this is not a complex PMS however it does it all!

Inconvénients

The only con that I can come up with is that I didn't fund them sooner!

Alternatives envisagées 

Hostaway

Pourquoi choisir Avantio 

LiveRez did not match the level of excellence I required for our future guests and owners. Our website was constantly down and the PMS was incredibly difficult to navigate.

Pourquoi passer à Avantio

The level of support I knew I would get, the quality of the website I will receive.

Avantages

Easy to raise a ticket & get the support you need

Inconvénients

It is frustrating how often Avantio has slow moments. It really halts the progress.

Avantages

This has been a seamless transition from my old PMS / Channel Manager. Everything Avantio promised, they have delivered. Absolutely thrilled to be working with them. I wished I had discovered them years ago. I have only been live a few weeks and they have already doubled my occupancy levels.

Inconvénients

Nothing at all, they system is amazing.

Avantages

Me encanta el cruce de datos que proporciona , la facilidad de uso y lo cómodo y fácil que hace el trabajo diario.

Inconvénients

A veces es un poco lento y las solicitudes de cambios tardan en gestionarse. Pero la atención es muy buena

Avantages

o apoio que tivemos inicialmente na integração do software

Inconvénients

A falta de resposta nos últimos meses para reunir com o gestor para alguns esclarecimentos

Avantages

Really great software solution for our company. After using KIGO, which unfortunately was problematic from start to finish, I was dreading implementing another new product. But I was pleasantly after my colleague implemented it including the AVANTIO software within 1 month. AVANTIO was the best decision we've made in terms of software. There is just so many solutions to choose from and selecting the right one for your needs is very difficult. We made the right decision and couldn't be happier with them!

Inconvénients

the owner statements don't completely generate the way we won't them to without doing some minor re-jigging. This is probably due to the complex way we arrive out commission figure rather than the fault of AVANTIO.

Alternatives envisagées 

Lodgify

Pourquoi choisir Avantio 

KIGO was riddled with bugs, crashing websites and alot of empty promises. Aside from that, they were bought out and their commission structure went from a per property fee, to a % of all bookings. This would have been a atleast a 20x increase in the monthly subscription. Insanity!

Pourquoi passer à Avantio

Avantio's account manager pursued us strongly. I had a good feeling with him and the product very quickly. To add, the price was very competitive and the software a very powerful tool.

Avantages

Full and correctly synchronized connection with many portals - minimum danger of overbooking. The integration was well organized, onboarding specialists available and very helpful, Avantio Academy very useful.

Inconvénients

Payment features missing for Croatia (strict laws demand certain aspects of payments to be perfectly executed).System upgrades/maintenance performed on Mondays, limits the use of Avantio when most needed after the weekend.Slow response - once clicked, takes several seconds for a new window to opet/pop up.No possibility to enter net prices of homeowner`s whose properties we manage - additioanl costs for software for issuing bills. Therefore, no way of creating financialy transparent documents from Avantio.

Avantages

La facilidad de uso, la cantidad de opciones y herramientas que tiene, su servicio de Soporte, su atención al cliente en general, el que una vez al añoi hagan durante dos dias Avantio Academy para mejorar tus conocimientos sobre el mismo, las Partnerships.

Inconvénients

Nada, ya que me parece un software muy completo

Avantages

This really is a very comprehensive piece of software that allows, you, the rental manager/agent to keep on top of all the essential functions of your business. Areas of excellence, to mention a few, would be the automated payments/refunds, unified inbox, scheduled messages (aka "Harmony"), channel manager, and the semi-automated reporting to the Guardia Civil of guest information and to the Hacienda for Modelo 179.

Inconvénients

The least favourite thing about the software, is not actually the software itself, its in choosing the right time to switch software! I don´t think there is ever a perfect time, but if you are used to a fairly basic piece of software, be warned that switching to Avantio should be left to a time when you have a few months of reasonably "quiet" time to get to grips with everything.

Avantages

- Great API connection to all bigger portals with no downtime
- Much better homepage design than our former provider
- family owned company
- provides all we need to have our apartments on an attractive homepage, on various plattforms, manage cleanings
- Syspay as an integrated payment provider makes it very easy to charge your clients creit card with one click
- harmony for automated email communication is great and reduces your workload
- great support (always, Alexia is the best)
- the guest area is a new development that will decrease our workload again, when the guests from around the world start to accept it as the main communication tool.

Inconvénients

- The loading speed of our homepage is partly not sufficient. avantio should make suggestions to the customer about image reduction and the like.
- Statistics which are important for me as a manager could be improved.
- the cooperation with pricelabs (pricing tool)and syspay(payment provider) is very good. but these two are the only ones that allow full functionality in cooperation with avantio. this dependency should be broken. Because in the end we chose avantio and not pricelabs. (Syspay was only listed as an example, the cooperation with them is really great. probably the best payment provider for hospitality operations on the market)
- the pricing tool is not as good as it could be better

Avantages

Avantio bietet ein unwahrscheinlich mächtiges und großes System mit wirklich vielen Möglichkeiten. Das backoffice ist durchaus beeindruckend. Vor allem vor Abschluß des Vertrages und am Anfang hat sich das Kundenbetreuungsteam bzw. die Kundenbetreuerin viel Mühe gegeben.

Inconvénients

Besonders nervig waren die vielen Fehler, die in dem System noch vorhanden sind. Wir kamen uns immer wieder vor, als wären wir kostenlose Testpersonen für Avantio. Und ich meine jetzt nicht die Rechtschreibfehler oder kleine Sachen. Da waren und sind bugs drin, die wirklich heftig waren.
Ok, Fehler können passieren, aber wie mit der Meldung umgegangen wird, ist dann doch erstaunlich, zumal man das nur noch über ein Ticketsystem melden kann. In den letzten 1 1/2 Jahren hatten wir insgesamt über 400 automatische Antworten auf unsere Fehlermeldungen, Probleme, Verständnisschwierigkeiten, ... - was aber auch teilweise an uns lag, weil das System eben nicht gerade intuitiv zu bedienen ist).
Die Webseite ist ziemlich langsam - Antwort: ist halt so.
Teilweise schnippische Reaktionen des Support-Teams.
Beschwerden wurden nicht wirklich ernst genommen. Standardantwort: "... es tut mir leid ..." aber wenn die vielen Tage Arbeit und der Ärger, die wir für die ganzen Fehlerkorrekturen benötigten, so abgetan werden, fehlt es uns an Verständnis.

Wenn ich nur 3 Tickets mit den jeweiligen Antworten von Avantio hier veröffentlichen würde, wäre ein Großteil der Interessenten sicherlich gleich bedient.

Avantages

This is by far the overall best professional Vacation Rental Management Software. Its not as flashy , colourful or as easy to use on the first day as most of its competitors, but it does pack more features, options, configurability, reports and more than all its competitors. We know because we spent over 9 months evaluating all options on the market, and time after time were frustrated. Each competitor was impressive in one or two areas, but very weak in others. Avantio impressed us in most of the categories that were important to us: Channel Manager, Calendar Sync, Reservation Manager, Multiple Calendar Views, Customizable Templates, Autoresponders, Owner Login area, accounting , Customisable rates, Mobile Friendly web booking modules, Credit Card Processing, Online Booking and much more!

Inconvénients

Currently no Phone App - for admin or for Guests.
The software is not 100% configurable to every business, but I imagine thats impossible!
Does not handle prebooking communications within the software
Accounting module does not sync to Quickbooks

Avantages

+ Great onboarding (about 10h training)
+ Business can run well on Avantio
+ Great customer support (in normal work week working hours)
+ Can set up a booking engine
+ Reliable booking system (except for bookings made minutes from each other)
+ Good integration with PriceLabs

Inconvénients

- Limited flexibility in creating customized reports
- No customer support over weekend
- No app
- Minor translation (ES - EN) and UX issues

Avantages

The software allowed us grow from 5 units in 1 city to multiple cities and country service provider. Reasonably priced and simple enough to use. Recent add ons to the software also and upgrades planned , I would recommend it if you're in the business for sure.

Inconvénients

That I am not using all its features. I am hoping to improve on this and with my team

Avantages

Very efficient and easy channel connection which pleasantly surprised me as our previous platform wasn't too good at this. Excellent front page and very efficient all in one system, particularly the uploading of properties. Particularly useful feature is the unified inbox which allows for quick and easy communication with the guests, housekeepers, and owners without the need to specify guest name, property, booking details. New great feature is the search section on the front page which makes working quicker and easier.

Inconvénients

Owner statements take some getting used to as they are based on generating a settlement first. Also, the replying to guest inquiries could be made a little easier as it is based on filling in a detailed form first which could be avoided. Currently no mobile app and this should be rectified asap. However, the main features of the system are light years ahead in terms of simplicity and integration and the points mentioned are very minor.

Avantages

Con Channel Manager integrato, l'interazione con i portali diventa semplicissima. Il VRMS è intuitivo e molto dettagliato, in modo da poter rispondere ad ogni esigenza. La sezione Harmony che automatizza le comunicazioni ai clienti ed ai proprietari permette di ottimizzare i tempi e rendere la comunicazione più professionale.

Inconvénients

La parte amministrativa e contabile può forse essere ancora migliorata in modo da poter rispondere ad esigenze particolari.

Avantages

Buchungen, channel manager, Gäste Kommunikation

Inconvénients

vorlagen sind schwierig an zu passen, keine Feratel Einbindung, software zuviel auf Hotels oder einzel Vermieter gezielt, Abrechnungen mit Eigentümer sind für uns nicht machbar mit Avantio obwohl es uns schon verkauft worden ist,

Avantages

Comprehensiveness, reliability and excellent customer support. Ease of synchronization with revenue management tools

Inconvénients

Weak responsiveness for mobile, technology still in the process of updating

Avantages

The software VRMS by AVANTIO is very easy to use.
The graphical setting and layout of their dashboard help all users to enter the data very easily and without any particular problems.
What we like very much is the fact that Avantio offers modular services.
Unfortunately today many software houses require customers to purchase the entire package: VRMS + Channel + Website and this is definitely a burden for small agencies and owners who do not benefit of high turnovers.
Avantio fits every type of users and this is for sure their strength.
From a technical point of view, the user is also guaranteed by the fact that Avantio is the exclusive partner of HomeAway, Airbnb, Tripadvisor and many other important players in the industry so I have no hesitation to recommend to all.

Avantages

It's a complex tool that covers several daily tasks. The company adds new features as our industry evolves. Couldn't live without it today.

Inconvénients

As it is a complex software it takes some time to get an overview and to know all of its functions. But that's really not a "cons" and should be something you should expect.

Avantages

Muito intuitivo, sempre a ser dinamizado com mais e novas funcionalidades. Quanto menos se espera, a equipa Avantio surpreende outra vez com mais um upgrade

Inconvénients

Gosto de tudo

Avantages

Gestión reservas, interactuación con portales.

Inconvénients

Control de mantenimiento inexistente, lento a la hora de incluir fotos y visualicación de las mismas, es importante a la hora de vender lo alojamientos

Avantages

It is an intuitive software from the first moment.
It is very easy to configure templates that automate processes with reservations.
The interaction of the web with the reservation system is exceptionally good.
The interaction of the channel mannager with other tour operators is very successful.

Inconvénients

The price is the biggest obstacle. But not only Avantio, we made several comparisons with different companies and all have similar prices. I understand that this type of software requires a great team behind and that costs money.

Avantages

The product is easy to use and has most things you need to make your day to day running of your business easier. I like that I can reach out to my account manager and have one to one conversations.
The product is also good value for money with no commission on bookings.

Inconvénients

Avantio does lack some features I would like but I know they are working on them and I am confident that within the next year I will have all the features I need.

Avantages

Vielseitige Software / aber teilweise kompliziert wenn man als Neuling einsteigt!

Inconvénients

Teilweise gab es große Probleme bei der Erstellung mancher Vorlagen (EG Abrechnungen) / teilweise gibt es diese immer noch.

Avantages

Processo de reservas é fácil e simples. Serviços extra e check-in online.

Inconvénients

Comunicação com o hóspede é difícil através do unified inbox.

Avantages

What makes the big difference to other CMs: the customer support is really outstanding. Try Avantio and you know what I'm talking about. Absolutely fantastic! The best after sale I experienced. Also the offers for booking portal partners for the CM (Channel Management) are definitely better than the most other CM Systems on the market. There are so many features that you may never heard of, but are useful for us and our guests and therefore bookings have increased. Excellent Price-performance ratio.

Inconvénients

Sometimes languages are mixed and you may find English-Spanish or German-Spanish in one sentence.
Some booking portals have problems with connecting the right features, but this is rather a individual problem of the portals themselves. See my Pros and you can imagine that the support team also works on this!

Avantages

The product is easy to use and it’s a great tool for property managers

Inconvénients

There should me more video tutorials available

Avantages

The channel manager features and the integrated web.

Inconvénients

The usability from mobile devices. The cost of many extra features.

Avantages

It is very easy to use.

Customer Support Outstanding.

It is very helpful, with just 1 software you can manage bookings, payments, cleaners, owners, accommodations, very easy Channel Manager you can connect with any portal (Booking.com, Airbnb, Expedia, HomeAway, Holidu....) and the website.

They do not charge any commission per booking.

Inconvénients

No app available.

It takes too long if you want to change some content on your website because you cannot manage it directly.

Avantages

Estao sempre a evoluir e a desenvolver novas opções.

Inconvénients

Ainda tem pequenos detalhes para melhorar na sua proatividade.

Avantages

Rapidez, facilidade de compreensão e comunicação,

Inconvénients

Atraso na box de comunicação com clientes

Avantages

I love how intuitive it is and that they are always improving the software.

Inconvénients

I would like to have Avantio as hotel solution, not only holiday rental solution.

Avantages

It makes all days at vacation Rentals easier and better!

Inconvénients

Everything I saw I liked! I definitely recommend it!