Guesty

Avantages

Simple et facilite la gestion des canaux très professionnel et simple.

Inconvénients

C’est un un top produit de gestion et simple. Je ne reproche rien à ce ce produit.

Avantages

Logiciel très fiable, facile accès,multifonctionnalités

Inconvénients

Très bon logiciel ce qui fait que j'ai rien à reprocher

Avantages

Le design du logiciel est assez intuitif, facile d'utilisation et complet. J'apprécie particulièrement les Messages automatiques qui nous font gagner un temps fou, l'application pour smartphone qui permets aux équipes sur le terrain de bien faire leur travail et le Yield management pour gérer mes tarifications très facilement !
Le calendrier et la Inbox sont aussi très complet et permettent très facilement de mettre à jour les informations de chaque réservation.

Inconvénients

Je pense qu'il y a des progrès à faire pour les clients français car le logiciel est au format americain pour les dates par exemple ce qui est un peu gênant quand on fait des rapports d'activité ou autre.
Il y a aussi régulièrement des bugs techniques mais les problèmes sont généralement résolus rapidement.

Avantages

I like the ease of adding a new listing, the access to the direct links to our properties on other platforms. I also like the updates to the owner portal

Inconvénients

Calendar loading is becoming increasingly slow as we add more listings. Some updates are clearly not fully texted before launching as there have been several instances where released updates had bugs and caused pretty significant issues.

Avantages

THe software has a lot of fetaures, very complete

Inconvénients

The pricing, which is higher than its competitors

Avantages

Saving time and avoiding errors with bookings on multiple bookin channels.

Inconvénients

Functions that are useful suddenly change and are replaced with others not so user friendly.

Alternatives envisagées 

LodgifyS'ouvre dans un nouvel onglet

Pourquoi choisir Guesty 

Kigo was purchased by Guesty to left with no option but to switch to another PMS

Pourquoi passer à Guesty

Ease of moving all the property information and bookings

Avantages

It saves me a lot of time compared to my previous property management systems. The automation is great and the unified inbox works well.
I can pull lots of different reservation reports but there are little to no analytics on the business unless you pay an additional fee per property.

Inconvénients

Its costly and accounting is very complicated and analytics are very limited, everything is an additional expense which is very frustrating.

Avantages

Our customer success manager, Joshua, has been incredibly helpful throughout our experience with Guesty! Although we've run into a handful of issues during our time as a Guesty client, he is always quick to respond and find solutions for us.

Inconvénients

As Guesty has rolled out new features over the last couple of years, we experienced lots of bugs in the early days of new features.

Avantages

It seamlessly integrates with multiple booking channels, automates tasks like messaging and payments, and provides a user-friendly interface, saving time and effort.

Inconvénients

The least appealing aspect of Guesty is its pricing, which can be high for smaller property managers. Additionally, some features, like reporting and customization, could be more robust to better meet diverse needs.

Avantages

Sono passata da poco all'utilizzo di Guesty per la gestione delle prenotazioni e tutto sommato mi ci trovo bene

Inconvénients

Alcune funzionalità sono assenti e altre potrebbero essere migliorate a mio avviso

Avantages

Its a very easy to use tool both to list and get properties on rent

Inconvénients

Took a bit of learning on how to setup things

Avantages

Accesibility and ease,options and intergration

Inconvénients

moving of guests from one property to another property could have been moew better,
payments collection,

Avantages

Multi-Calendar honestly is where I go first for a snapshot of what's going on now and coming up. I can easily make quick changes to rates & nightly minimums. It's also easy to create specific rules for rates and nightly min. in the Revenue Management.
Messaging and Guest Communications is easy to use and integrates with our OTA accounts so conversations are documented in both places.
We just started using Analytics but already it's made a difference in how we evaluated and compare our performances.

Inconvénients

Sometimes hard to find or remember where to go to make changes, especially if it's a task we don't do regularly. The Guesty Help Center does cover just about everything. If I still can't figure it out, email messages are replied to quickly!

Alternatives envisagées 

WebRezPro

Pourquoi choisir Guesty 

Streamline showed us we were too small of an operation and priced us out where we just couldn't afford them. Also unhappy with their lack of customer service. Accounting software was not for us either and way too complicated. They made it very clear they were only interested in accounts that manage hundreds of properties.

Pourquoi passer à Guesty

Guesty integrated with all our vendor partners including Safely, Ximplifi, Remotelock, and Stripe. While no reservation software is cheap, we seemed to get a better quality product, better value, and better service for the money. Their customer service alone is worth it!

Avantages

The facility of add or remove properties and rooms, the view of all properties in one calendar, the management of different channels chat and mainly the publish of listings trhough some channels directly by Guesty is awesome! Also the possibiity of search a booking using any key information, a name, phone number, channel code is really impressive.

Inconvénients

Some important features does not look developed enough to be implemented, like the triggers for charges, the revenue management rules, simple management reports. All they seems like a good idea that was released before the complete edition, so it is a little frustrating when you try to use it and it does not work.

Alternatives envisagées 

Rentals United et Cloudbeds

Pourquoi choisir Guesty 

Because Guesty offered more safety managing the huge volume of data that Cloudbeds were not supporting anymore, and a best views of properties and reports.

Logiciel antérieur 

Cloudbeds

Pourquoi passer à Guesty

The opportunity of joining construction that was not opened by the others.

Avantages

Guesty is always adding features. The current feature set is very robust. Integrations with almost every player in the industry. Bugs and upgrades with every new rollout. Great team and best capitalized company in the industry. Eventually should have the most robust feature set in the industry.

Inconvénients

Constant bugs in the calendar. Same day Airbnb reservations do not get auto assigned meaning you need staff constantly watching Guesty OR lose the ability for same day reservations OR risk an unassigned reservations. No solution or even affirmation of this problem. I have been begging support to resolve this and always get stock copy and paste answers. Support is generally lacking. They respond quickly but never dive deep enough into an issue or offer resolution. Pricing is pretty much the highest in the industry even though the feature set is not the best in class. Still no integration with Expedia or second payment processor. If you have over 2% chargebacks then Stripe will kick you off the platform and Guesty has no alternatives integrated. This is a huge problem. A lot of nickel and diming on pricing. They now want an additional $3/unit for "advanced analytics" which is really just basic analytics you would expect from any platform.

Alternatives envisagées 

HostawayS'ouvre dans un nouvel onglet

Avantages

The best features that Guesty provides are their automations - auto-messages, auto-replies, and auto-tasks. These automation tools allow us to communicate with guests, housekeepers and owners more effectively. They assist us in running a smooth operation where our guests receive check in information automatically and we never have to worry about guests not having their check in instructions. Additionally we use auto-tasks to provide our housekeepers their daily schedules. Our housekeepers speak Russian so having the phone application available in 20+ languages has been great!
The integrations and compatibility with other booking softwares has been essential in allowing us to grow our company rapidly. Our Customer Service Manager [SENSITIVE CONTENT HIDDEN] is attentive and hears out all of our questions and concerns. She openly shares about all upcoming features with us which we truly appreciate!

Inconvénients

We occasionally experience bugs or glitches when using the software however the customer support and development team are usually pretty quick to correct these errors. There are a few features that are lacking including a robust accounting system (which our CSM has notified is in the works), extra functionality to allow our team to stay in Guesty and not have to use alternative programs (ie for chatting with team members) or going to the booking platform directly (esp Airbnb) and a better guest communication system. We currently use GCS however we have not found it to be all that helpful - the agents are constantly archiving messages without providing an appropriate response to the guests which leads to our team members not seeing the messages and not responding to the guests. They also have a very delayed response to messages.

Avantages

- We use Guesty every single day and would not be able to run our business efficiently without it. - We had a lot of issues using Guesty initially but things improved significantly after we were assigned to a dedicated account manager, Sarah. She is helpful, responsive, and helps push things along. She organizes a quarterly business review where she presents a lot of helpful info specific to our business. - We use the inbox management function the most. Having multiple team members respond at the same time and seeing who typed what has improved our accountability and team efficiency. - The ability to publish listings to multiple platforms at once is a huge time saver. - Customer service team has improved tremendously. This used to be a big pain point (i.e. not receiving timely responses with responses that did not make sense) but the support team has gotten a big revamp and we have no more complaints.

Inconvénients

- Quite a lot of bugs. You have to refresh constantly. Sometimes the wrong listing will show on the reservation and once you refresh, it shows up correctly. Sometimes the system pushes listing updates immediately, sometimes not. - Onboarding was terrible. Our onboarding specialist only wanted to follow a fixed script and when we had additional questions, she would have to submit a ticket. However, that was 1.5 years ago so hopefully, that has improved now. - Guesty has quite frequent new releases. However many of their new releases come with undisclosed caveats. We were excited by their announcements but then realized it doesn't work as it should. - Guesty is very expensive and much more expensive than their competitors.

Avantages

I liked the automation services until they stop working.

Inconvénients

You cannot get ahold of anyone when you are having a major issue. They also captured my customers credit card numbers and double charged them when the automation was not set to that. Which obviously is causing huge complaints and bad reviews for my business as the customers are thinking I am double charging them for no reason. Very embarrassing and also detrimental to my integrity.

Alternatives envisagées 

HostawayS'ouvre dans un nouvel onglet

Pourquoi choisir Guesty 

More automation capabilities.

Pourquoi passer à Guesty

The mobile app at the time which turned out to be not as described. On the Guesty Mobile app you cannot add a reservation or make changes to a reservation which proved to be difficult and one of the main issues I went with their program. Lots of unkept promises from Guesty.

Avantages

Unified Inbox, Good Guest Communication Feature, Ability to have Multi-language Automated Messages, Direct Integration with major Channels, Good API, very happy to have a bi-weekly meeting with our Account Manager ([SENSITIVE CONTENT]) who is always responsive and helpful when we have questions or need help.

Inconvénients

Very expensive, unfortunately, it is Guesty's biggest downside.

Alternatives envisagées 

HostawayS'ouvre dans un nouvel onglet et Streamline

Pourquoi passer à Guesty

Unified Inbox, Good Guest Communication Feature, Ability to have Multi-language Automated Messages

Avantages

There is a lot of functionality in the tool. I'm not a huge fan of how the tool is laid out, but it does everything we need it to do. It helps us manage 30 vacation rentals that are booked frequently.

Inconvénients

There are a few too many switches and places that need to be confirmed. Once you know how to do it, its not too bad, but the learning curve of the product is much longer then it should be.

Avantages

It served it's purpose. Overall, it helped operate my vacation rental business and transform us from a referral rental business to incorporating OTA's into our business and managing channel management online.

Inconvénients

The cost. It got overwhelming and seemed to be swallowing up a lot of profits. Customer service was slow as well. If I needed an issue resolved, it was always addressed in the next day or two. A business like ours needs answers for our guests immediately.

Avantages

Software interface is as clean as it gets and visually great (assuming you have a desktop, no mobile yet...)
The automation engine and integration among platforms is pretty seamless and the company does get to every support request.

Inconvénients

features CONSTANTLY break or glitch out and support seems to disappear in moments of crisis.
Reporting is not accurate with the figures and support tells you different things on different days
WAY TOO EXPENSIVE
SUPPORT IS SLOW AND DOESN'T CARE HOW MUCH HELP/HOW BAD YOU NEED IT.

Avantages

Automated emails, integrative pricing, expenses tracking

Inconvénients

Customer service is absolutely terrible! No phone contact and the help center contains generic responses with no in depth help

Avantages

I like that you can handle different type of proerties efficiently.

Inconvénients

That still need few time to manage the multi-units.

Avantages

I had the opportunity to work and interact with several Guesty's employees. The team is very competent and dedicated.

Inconvénients

The product is already excellent, even though it has margin of improvement.