Cloudbeds

Avantages

Assez simple d’utilisation et tout intégré pour un prix qui reste raisonnable.

Inconvénients

Beaucoup de bug, aucun support téléphonique, support en ligne décevant, volonté de faire des ventes additionnelles avec des produits ou services qui ne fonctionnent pas au lieu d’améliorer ce qui existe déjà.

Avantages

Cloudbeds est un très bon logiciel qui me permet de faire des réservations à distance et tout faire sans déplacement. C'est un bon logiciel.

Inconvénients

Je n'ai pas d'inconvénients avec ce logiciel pour le moment.

Avantages

Fiabilité
Rapports détaillés
Déploiement sur plusieurs PC
Channel Manager
Le support avec réponses détaillées sous 24H!

Inconvénients

Quelques ponts faible
Que ce soit dans les rapports sur ADR, RevPar, Occupancy, il est impossible d'avoir directement des valeurs annuelles (Totaux annuels et % annuels).
Les ADR et RevPar somment de manière indifférenciée les prix des chambres avec commission OTA à payer (ex Booking.com) et les prix des chambres avec commission déjà payées (ex Expedia/Hotels.com).
Il y a un page web spéciale pour écrire des "Product ideas" qui n'est plus mise à jour par Cloudbeds depuis 9 mois et aucune des suggestions n'est prise en compte.

Avantages

It is easy to use on the desktop or mobile.... and the Service is amazing.. Always available. Aways helpful and patient... Always knowledgable... It is this life blood of our small hotel

Inconvénients

nothing really... it meets all our needs and then some!

Avantages

Enables integration to Quickbooks, very good support team

Inconvénients

no reservation with click and drag, some features are complicated

Avantages

Customer service was great when I signed up and it was great for about a year.

Inconvénients

You can't get help. When you do the live chats they just keep taking you in circles. Sending you links to go to . I cant even get into my cloudbeds now and am just waiting on someone to respond through a email . Such a panic feeling and I have customers waiting to book and can't get in the system to book or see whats available .

Alternatives envisagées 

Pourquoi passer à Cloudbeds

Avantages

It serves as an all in one PMS, channel manager, and communications hub. Support is available all the time despite not always being the most helpful. Nice calendar and dashboard.

Inconvénients

The software can be painfully unintuitive. Reporting is oddly very lacking. Hostaway had much better reporting, which to me is a surprise. Each reservation coming from an OTA has pending balances (we are on Channel Connect) which isn't good for our book keeping. Airbnb which is the same for everyone doesn't get balanced out automatically, you have to do this manually. You also have to manually rectify cancellations otherwise they will show as paid. Google Hotel ads isn't working, be wary about this on your sales call because this was a big reason we joined, but so far we have no idea how this works.

Avantages

There is a sense of leadership and responsibility found in Cloudbeds. It has for a long time served as an umbrella in my hospitality management journey. Chiefly, Cloudbeds optimize business performance through its daily assistance in operations. It is also easy to deal with customer complaints and inquiries.

Inconvénients

I had issues with bookings. It was slow to load new entries which affected our schedule. The issue was attended by the support team.

Avantages

The original sales rep in 2020 [sensitive content hidden] was amazing. So supportive, happy to help and fix any problems. Once he left you couldn't get any help in Australia

Inconvénients

The customer service support team is a joke. There is no support and defiantly don't try and add two separate properties to one account

Alternatives envisagées 

Pourquoi choisir Cloudbeds 

Pourquoi passer à Cloudbeds

Avantages

They have a turnkey solution, although many other PMS providers have it as well.

Inconvénients

By far the biggest issues relate to very poor service. When you eventually reach a support person they are very nice but its so hard to reach anyone when you actually need help. Let me put it this way, we've used Cloudbeds for over two years and have spent the last three days trying to get help from Cloudbeds in merely identifying which report to use, and which line item to use to determine total gross revenue. A seemingly rudimentary question which takes hours of being on hold, finally reaching a junior rep who points us to room revenue (which is not total revenue), another points us to total payments, another points us to total debits, all of which have worked for the company for under 5 months. So when asked to respectfully transfer us to someone senior or experienced with cloudbeds we spend 25 minutes on hold only to be told that nobody is available. Its just so frustrating when trying to run 4 businesses and we can't even get a straight answer on our "total revenue" for a basic PL report we are trying to produce but have now spent 3 days trying to finish.

Avantages

When it functions it is pretty ok but has some features that are worthless - E.g. housekeeping. There is no app, but a webapp that does not perform well

Inconvénients

Since November 2023, there have been a lot of blackouts - Almost daily, there are some kinds of technical issues, and monthly, you can expect a blackout that lasts hours. And then there is absolutely no connection whatsoever.

Inconvénients

As if the lackluster communication wasn't enough, their decision to cancel our contract without any reasonable explanation was a slap in the face. We invested both time and money into this arrangement, only to be left high and dry. It's as if they have no regard for their customers' investments or the agreements they make.

Avantages

Ease of use and integrations with OTAs. Rapid rate of feature udates.

Inconvénients

It's very expensive and somewhat glitchy at times. Missing native Xero/Quickbooks accounting integration.

Alternatives envisagées 

Avantages

What I like about the solution is the almost 360 management capability and ease of access when comes to managing the whole property management ecosystem. I have the privilege of working as a freelancer implementing the solution for an Hotel and I can say it's a smooth one with less configuration chaos.

Inconvénients

Nothing to like less about it, it's a smooth solution.

Avantages

Cloudbeds is not the cheapest PMS on the market, but it is one of the cleaner solutions from an UX perspective, and the support is top notch! You get what you pay for!

Inconvénients

Nothing to complain about... it's a great PMS.. maybe the price?

Avantages

Make it easy for us to change price in one place

Inconvénients

I think everything is going welland there are no significant obstacles

Avantages

This software is unbelievably user friendly and has made our property function at a high level. We have every tool necessary under one hood and my team feels comfortable navigating and enhancing the system as new features are announced. Cloudbeds understands how annoying the ecosystem of technology can be for an operator such as us (three independent properties) and has been a true partner helping our growth.

Inconvénients

Cloudbeds is formally adding new integration partners to handle very "local" needs we have in Latin America related to government invoicing.

Alternatives envisagées 

Avantages

Nonthig customer support was disappointing

Inconvénients

What was promised never delivered and even got charged

Avantages

I like it that it is a all-in-one software and it's easy to use.

Inconvénients

The payment processing module is far from acceptable. Cloudbeds is integrated with Stripe but the integration is not complete and requires a lot of manual backend work to confirm a reservation once a payment is cleared. One of the reasons for signing up with Cloudbeds is to cut down the amount of manual work backend we have but only to realise later that there are many things that have to be done manually.

Manual confirmation required in a tech world - When we thought everything can be automated and Cloudbeds being a digital all-inclusive PMS provider, we were proven to be wrong. Let me give you a scenario, once a customer makes a booking and they choose to pay via credit card, a pending confirmation email gets sent to the customer while Stripe will do the payment verification and the process stops there. My team has to go back to the system to cross check each and every successful transaction and manually confirm the guests so that they get a confirmation email. What Cloudbeds could have done is to actually automatically switch the status of the guest from "Pending" to "Confirm and send email" upon receiving instructions from Stripe that the payment has gone through (this, at the time of writing remains manual on the part of property).

Besides, when a credit card payment fails to be verified by Stripe, Cloudbeds does not store the information of the customer so that we can offer the customer an alternative mode of payment. Basically if the payment fails, the info vanish

Avantages

I like how incorporates everything that a hotel needs, booking, sales management, inventory management, reviews management as well as being able to control your own hotel in many ways, i been using this app for over 5 months and every single feature works well, planning and having them it’s vital for a correct organization of your hotel.

Inconvénients

There are some features that works better outside the software ecosystem like the built in accounting, i didn’t use this and i think in might not be a key feature to the software.

Avantages

What I like the most is that CloudBeds keeps me in control. You see, they offer the "back-end" features like the ability of my website to now take payments, and let customers pick dates and make reservations. But, unlike other sites, you STILL maintain complete control over who you decide to let come and stay in your property. When I was using the other site, I was being forced to take certain people and being pressured to not address issues when they arose. It made me feel like I was being pressured. With CloudBeds, they don't send you customers. Customers find you and you decide.

Inconvénients

Nothing. There is nothing to complain about. It's great!

Avantages

Easy to use and user friendly.Any non trained person can use it.It is so much like the easy calendar where we can view and manage the rooms for the guest simply by dragging it out.And mostly pricing the rooms are very much easier.Overall this software is made for professional or unprofessional personality as well.Try it and you will find it the best for use with ease.The team member are very supportive in the sense of billing support,technical help and they are real human behind this software.

Inconvénients

Like least in this thing means there are no any software better than this software for hotel management.

Avantages

Their sales team was friendly and active. I bit and went with the company.

Inconvénients

It’s cumbersome, very slow to update and correct problems and customer service is terrible.

Avantages

Our property was using 3 other PMS which were quite highly rated on the market. CloudBeds is the best PMS solution we came across.

Customer Service we rate at 15/10. It's functionality - it can do everything your property might require.
If are you a small AirBnB owner or managing a big property this is the the best software you can get.

Individual approach to the customer and flexibility in everything is something that stands out compared to their competitors.
We recommend CloudBeds to everyone in the hospitality market. You will never want to change your PMS.

Thank you CloudBeds.

Inconvénients

Nothing to dislike. Everything is perfect.

Avantages

Seamless integration with third party channels. Would be nice to have less manual work in between each, but that is not something Cloudbeds could change easily, since it's also up to the 3rd party.

Online booking widget/site is very good. Customer friendly, haven't received nearly any calls for people unable to figure out how to book. Calendar is relatively simple to use and provides ~80%+ of the info I need on a daily basis.

Inconvénients

NO integration with a credit card swiping device. Instead, any walk ins or changes to credit cards for existing reservations require you to manually input the credit card, which is both time consuming AND costs us thousands of dollars extra a year in fees (keyed in cards are 1% higher than swiped for us).

No mobile app, meaning you need to use their site which is not mobile friendly.

Poor item entry to a reservation. Adding items to the system is a breeze, but adding them to a reservation takes 7 clicks IF you're already on the reservation folio, otherwise it can take 10 from the calendar! Total waste of time, especially when we sell numerous small items from our on premise store.