Cloudbeds

Avantages

Assez simple d’utilisation et tout intégré pour un prix qui reste raisonnable.

Inconvénients

Beaucoup de bug, aucun support téléphonique, support en ligne décevant, volonté de faire des ventes additionnelles avec des produits ou services qui ne fonctionnent pas au lieu d’améliorer ce qui existe déjà.

Avantages

Cloudbeds est un très bon logiciel qui me permet de faire des réservations à distance et tout faire sans déplacement. C'est un bon logiciel.

Inconvénients

Je n'ai pas d'inconvénients avec ce logiciel pour le moment.

Avantages

Fiabilité
Rapports détaillés
Déploiement sur plusieurs PC
Channel Manager
Le support avec réponses détaillées sous 24H!

Inconvénients

Quelques ponts faible
Que ce soit dans les rapports sur ADR, RevPar, Occupancy, il est impossible d'avoir directement des valeurs annuelles (Totaux annuels et % annuels).
Les ADR et RevPar somment de manière indifférenciée les prix des chambres avec commission OTA à payer (ex Booking.com) et les prix des chambres avec commission déjà payées (ex Expedia/Hotels.com).
Il y a un page web spéciale pour écrire des "Product ideas" qui n'est plus mise à jour par Cloudbeds depuis 9 mois et aucune des suggestions n'est prise en compte.

Avantages

It is easy to use on the desktop or mobile.... and the Service is amazing.. Always available. Aways helpful and patient... Always knowledgable... It is this life blood of our small hotel

Inconvénients

nothing really... it meets all our needs and then some!

Avantages

Enables integration to Quickbooks, very good support team

Inconvénients

no reservation with click and drag, some features are complicated

Avantages

Cleaner ui to read. Nothing else positive to say.

Inconvénients

Garbage ui experience. Not setup to support basic steps of service for any hotel business. The worst reporting system I have every worked with. Over 50 reports that most cannot date range, give accurate information, and they display as double ledger instead of line items making it infuriating even for accountants. Technical support is non existent. Worked with about a dozen and only of them could actually help with issues. Won’t get a timely response, have to pay extra to get someone on the phone. I am in the process of transferring to a different company. These guys are absolute garbage.

Alternatives envisagées 

Pourquoi passer à Cloudbeds

Avantages

I didn’t like Cloudbeds service at all

They lied on several occasions to get my business and after I asked to cancel my first week in (when they doubled the price I agreed to) they refused to refund me

Inconvénients

Terrible service. [sensitive content hidden] refused to honour my requests

Avantages

There is a sense of leadership and responsibility found in Cloudbeds. It has for a long time served as an umbrella in my hospitality management journey. Chiefly, Cloudbeds optimize business performance through its daily assistance in operations. It is also easy to deal with customer complaints and inquiries.

Inconvénients

I had issues with bookings. It was slow to load new entries which affected our schedule. The issue was attended by the support team.

Avantages

Customer service was great when I signed up and it was great for about a year.

Inconvénients

You can't get help. When you do the live chats they just keep taking you in circles. Sending you links to go to . I cant even get into my cloudbeds now and am just waiting on someone to respond through a email . Such a panic feeling and I have customers waiting to book and can't get in the system to book or see whats available .

Alternatives envisagées 

Pourquoi passer à Cloudbeds

Avantages

It serves as an all in one PMS, channel manager, and communications hub. Support is available all the time despite not always being the most helpful. Nice calendar and dashboard.

Inconvénients

The software can be painfully unintuitive. Reporting is oddly very lacking. Hostaway had much better reporting, which to me is a surprise. Each reservation coming from an OTA has pending balances (we are on Channel Connect) which isn't good for our book keeping. Airbnb which is the same for everyone doesn't get balanced out automatically, you have to do this manually. You also have to manually rectify cancellations otherwise they will show as paid. Google Hotel ads isn't working, be wary about this on your sales call because this was a big reason we joined, but so far we have no idea how this works.

Avantages

They have a turnkey solution, although many other PMS providers have it as well.

Inconvénients

By far the biggest issues relate to very poor service. When you eventually reach a support person they are very nice but its so hard to reach anyone when you actually need help. Let me put it this way, we've used Cloudbeds for over two years and have spent the last three days trying to get help from Cloudbeds in merely identifying which report to use, and which line item to use to determine total gross revenue. A seemingly rudimentary question which takes hours of being on hold, finally reaching a junior rep who points us to room revenue (which is not total revenue), another points us to total payments, another points us to total debits, all of which have worked for the company for under 5 months. So when asked to respectfully transfer us to someone senior or experienced with cloudbeds we spend 25 minutes on hold only to be told that nobody is available. Its just so frustrating when trying to run 4 businesses and we can't even get a straight answer on our "total revenue" for a basic PL report we are trying to produce but have now spent 3 days trying to finish.

Avantages

When it functions it is pretty ok but has some features that are worthless - E.g. housekeeping. There is no app, but a webapp that does not perform well

Inconvénients

Since November 2023, there have been a lot of blackouts - Almost daily, there are some kinds of technical issues, and monthly, you can expect a blackout that lasts hours. And then there is absolutely no connection whatsoever.

Avantages

It’s simple to use. It’s so user friendly.

Inconvénients

No way to sort individual dates no easy way to fine specific data for DAI.

Avantages

I like the easy calendar use. Setting up promotions, loading rates, online training information

Inconvénients

I would like to see improved graphics for the direct booking site, to really show off Promotions or Special offers.

Inconvénients

As if the lackluster communication wasn't enough, their decision to cancel our contract without any reasonable explanation was a slap in the face. We invested both time and money into this arrangement, only to be left high and dry. It's as if they have no regard for their customers' investments or the agreements they make.

Avantages

Not sure yet...was sold on the fact VRBO Was part of Cloudbeds and it is NOT.This is casuing Heartburn and lost revenues

Inconvénients

We were sold/told that VRBO and ABNB were able to be synced up with Cloudbeds when in fact after almsot a year it has not nor does Clodbeds know today when this will be fixed. ABNB is OK but not VRBONOW Our Bookings staff and maid service have twice the work making sure bookings are correct...priceless

Avantages

What I like about the solution is the almost 360 management capability and ease of access when comes to managing the whole property management ecosystem. I have the privilege of working as a freelancer implementing the solution for an Hotel and I can say it's a smooth one with less configuration chaos.

Inconvénients

Nothing to like less about it, it's a smooth solution.

Avantages

Make it easy for us to change price in one place

Inconvénients

I think everything is going welland there are no significant obstacles

Avantages

Staff if great. The software is just inadequate. I ve been in this industry for 12 years and used 4 softwares. This one is by far the worst.

Inconvénients

Absolutely the worst customer support I have ever experienced in this industry. It is NOT possible to get in touch with accounting or payments. It took 3 months to get my invoice adjusted and services I do not use removed, yet still not all credit due was recorded and accounting, nor a manager ever followed up.if this wasn't bad, it got worse! We use their payment processor, well big mistake as well... we just suddenly stopped receiving our payouts... no emails, no calls, just no payouts. I ve reached out to support, the live chat agent said we will get back to you "as soon as possible". I said, what does that mean??? We are not getting our money! You can't tell me when I will hear from someone??? I am sorry, but no. It has been TEN DAYS without payments now, no calls, no emails, still nothing... how many businesses can survive not getting thier payments for ten days and counting? And Noone to talk to???Their website is also a joke, it is a way to keep you hostage. Because they own it. I had to rebuild it completely myself after they built it for me. It is a terrible product, stay away, don't make a mistake I made. I can write an essay how terrible this product is. They do have some really great staff, that I feel sorry for... they are true professionals.

Avantages

I like how incorporates everything that a hotel needs, booking, sales management, inventory management, reviews management as well as being able to control your own hotel in many ways, i been using this app for over 5 months and every single feature works well, planning and having them it’s vital for a correct organization of your hotel.

Inconvénients

There are some features that works better outside the software ecosystem like the built in accounting, i didn’t use this and i think in might not be a key feature to the software.

Avantages

I manage a 25 room boutique hotel, and Cloudbeds offers everything that we need in a nice, neat little package. It's so easy to use, you can train yourself how to utilize all the features in less than a day. On each and every screen, there are instructional videos on how to operate the features of the current window you are viewing. They also offer "Cloudbed University" if you want to sit down and hammer through some more chronological training. I've never had an employee need more than a few hours to get the system down pat. The software is based around the guests more than it is based around the property, and they provide multiple tools to make the check-in process easier for both the guests as well as the staff. However, the support would have to be the most impressive thing about the company. While it is extremely rare to have an issue with the software, we actually experienced an enormous lag/outage in the middle of a Saturday afternoon. However, clicked on "Get Help" and in minutes I was chatting to a live representative about the issue I was experiencing. The followed up on it and emailed me directly once it was resolved. I couldn't say that about several larger companies I have worked with in the past. I would highly recommend Cloudbeds to anyone who needs simple, cloud-based, intuitive software to help manage their property.

Inconvénients

I wish there was a way to store guest vehicle/license plate information. You can "Suggest a feature", which I have done, but it's the equivalent of an online suggestion box. You never know if anyone actually reads them, or even considers implementing them.

Avantages

Easy to use and user friendly.Any non trained person can use it.It is so much like the easy calendar where we can view and manage the rooms for the guest simply by dragging it out.And mostly pricing the rooms are very much easier.Overall this software is made for professional or unprofessional personality as well.Try it and you will find it the best for use with ease.The team member are very supportive in the sense of billing support,technical help and they are real human behind this software.

Inconvénients

Like least in this thing means there are no any software better than this software for hotel management.

Avantages

Our property was using 3 other PMS which were quite highly rated on the market. CloudBeds is the best PMS solution we came across.

Customer Service we rate at 15/10. It's functionality - it can do everything your property might require.
If are you a small AirBnB owner or managing a big property this is the the best software you can get.

Individual approach to the customer and flexibility in everything is something that stands out compared to their competitors.
We recommend CloudBeds to everyone in the hospitality market. You will never want to change your PMS.

Thank you CloudBeds.

Inconvénients

Nothing to dislike. Everything is perfect.

Avantages

Seamless integration with third party channels. Would be nice to have less manual work in between each, but that is not something Cloudbeds could change easily, since it's also up to the 3rd party.

Online booking widget/site is very good. Customer friendly, haven't received nearly any calls for people unable to figure out how to book. Calendar is relatively simple to use and provides ~80%+ of the info I need on a daily basis.

Inconvénients

NO integration with a credit card swiping device. Instead, any walk ins or changes to credit cards for existing reservations require you to manually input the credit card, which is both time consuming AND costs us thousands of dollars extra a year in fees (keyed in cards are 1% higher than swiped for us).

No mobile app, meaning you need to use their site which is not mobile friendly.

Poor item entry to a reservation. Adding items to the system is a breeze, but adding them to a reservation takes 7 clicks IF you're already on the reservation folio, otherwise it can take 10 from the calendar! Total waste of time, especially when we sell numerous small items from our on premise store.

Avantages

What we like the most about this software is how easy is to use and learn, how it has never failed us and out guests, and how easy was to connect it to all of the channels, which increased our sales.

Inconvénients

The software can improve their mobile site and the currency transactions.