WebRezPro

Avantages

WebRezPro is incredibly well managed. Their customer service and tech support is incredible, responding to e-mailed questions sometimes within minutes, and always willing to talk something through on the phone.

Several times, I have e-mailed suggestions, some of which were implemented within days. The few glitches we have found were fixed within hours.

I have worked with other hotel systems that were run by programmers. It's obvious that WRP is run by people who know the hotel business.

Avantages

The crown jewel of your product is the service and support. Your team is exceptionally knowledgeable about the product and is generally able to help us solve problems quickly. This is why we have already praised WRP to others including hotels in our area.

Inconvénients

Even though we love v11 after the upgrade, and it’s a strong step forward, I still feel like WRP is not a design-first platform. I think you’ve made a choice to be packed with options and configurations that make sense for a lot of companies but I wonder if some features might be better off hidden in an “advanced” menu. Or perhaps more tool tips to help us understand the impact of each thing.
On that note, when we first started I loved the documentation but now it’s a bit of a pain point for me. I think it could be enhanced and expanded with, ideally, an extensive faq or even a knowledge base built by users.

Alternatives envisagées 

Pourquoi passer à WebRezPro

Avantages

The program is fairly easy when it comes to front end features.

Inconvénients

The program does not fully integrate with other POS systems. The accounting platform is extremely poor.

Alternatives envisagées 

Logiciel antérieur 

Pourquoi passer à WebRezPro

Avantages

That it was Canadian... and it seemed pretty user-friendly to us (from our point of view as a cottage rental resort manager/owner and considering even more importantly how easy it was for our guests to use and reserve with us).

Inconvénients

No program is one-size-fits-all typically but WebRezPro does a pretty good job of working with us to really have it meet our individual needs as a small rental resort in Nova Scotia.

Alternatives envisagées 

Pourquoi choisir WebRezPro 

Pourquoi passer à WebRezPro

Avantages

Set up was easy to get started. Integrations are handled professionally. They've been easy to work with and respond quickly to support escalations.

Inconvénients

Minor annoyances such as requiring mouse clicks instead of allowing keystrokes in some areas, lack of keyboard shortcuts, and pop up windows that interrupt the flow - but not really much worse than other PMS systems I've used.

Alternatives envisagées 

Pourquoi choisir WebRezPro 

Pourquoi passer à WebRezPro

Avantages

The customer service is great! They have worked well with my property, which is not run as a typical hotel. I love the calendar features and access to the housekeeping app is wonderful.

Inconvénients

I think my only suggestion would be to change some of the menus to be more user-friendly. They aren’t difficult, but they require more steps than necessary.

Alternatives envisagées 

Pourquoi passer à WebRezPro

Avantages

Ease of use. Integrations. Overrides for rates etc.

Inconvénients

More complex set up than others but once it’s done it’s incredible.

Alternatives envisagées 

Pourquoi passer à WebRezPro

Avantages

It's in the cloud and you can work remotely, if need be, and is user friendly once user is familiar. Additionally, WRP support is very responsive, helpful, knowledgeable and friendly.

Inconvénients

In a perfect world it would have sales and catering features to create contracts, BEO's etc. to compliment the group and events side. We are in process of integrating WRP with another sales and catering program.

Avantages

The system is very reliable, the professional staff is outstanding

Inconvénients

At this moment, I cannot think of anything

Alternatives envisagées 

Pourquoi passer à WebRezPro

Avantages

Very user friendly, Excellent support, Calanders

Inconvénients

Did not use the accounting part of program did not work for us.

Avantages

I like most of the features- I'm particularly fond of the Tape Chart/Calendar. I use this the most, and it was one of the most important features in our considerations for getting this system. It's fairly easy to use, and it's very clear when trying to "see" availability.

Inconvénients

Editing reservations: While I understand what reasons there may be for it, having the "Change" and "Edit" features on reservations gets frustrating. Especially when it's just adding a note, or adding a day to the reservation. I'm used to AutoClerk- I'm used to being able to make changes, without having to switch between 'edit' and 'change'- when the guest is on the phone and jumping all around, this can be flustering.

Avantages

Great customer support to help with initial and ongoing setup and questions.

Inconvénients

Some areas of the app are not intiative and still confusing to use. Customer support is great but i wish i could navigate withoutnthe help.

Avantages

It's easy to make reservations and super easy to process payments. The instant updates the channel manager makes to booking.com and expedia are amazing

Inconvénients

It would be great if they could add the ability to have a reservation move rooms without having to create a separate reservation for it

Alternatives envisagées 

Avantages

We set up WebRezPro several years ago and the one on one help was amazing. Customer service has always been prompt when replying to my questions with detailed steps to fix the issue.

Inconvénients

Because we are a small luxury hotel, we don't change the rates often but when we do, it always takes a little research to remember the steps to get to the right place in the system to make the changes. The same goes for overriding rates for special days or adding multiple invoices to a group folio.

Avantages

Easily access, search and booking guests

Inconvénients

It's good for such a simple regular process, but sometimes need more work for complicate case.

Avantages

We have been a customer of WebRezPro since 2011 and the top benefit we have received is the responsiveness to making changes that are needed for our unique multi-property set up. [sensitive content hidden] and the team have always been supportive when asked for building out new functions and continue to evolve their product to keep it relevant.

Inconvénients

The rate management function can be cumbersome however, the there are plenty of interfaces with rate and revenue management software providers that give us the efficiency we need.

Avantages

Screen layouts are great and easy to understand

Inconvénients

Could use some better financial reports and options

Avantages

So many functionalities from a powerful software

Inconvénients

So many nuances and tangential avenues you may go down

Avantages

It's pretty easy to use, intuitive, and customer service is usually very good.

Inconvénients

I would like to see more flexibility on the report generation side and the ability to add charges to an owners statement throughout the month rather than just at the end of the month.

Avantages

Cloud-based, easy to use, integrates well with other products. Out integration between WebRezPro and Siteminder was a big step for us as a small business. The real-time two-way interface between the two software programs allows us to seamlessly manage rates and inventory with all our OTAs without having to actually manage each OTA in their respective extranet.

Inconvénients

Wish the interactive calendar would load faster and you could see more of it on the screen. It works well and is the main screen we reference when on the phone with guests looking at availability. It is a large calendar and we understand it takes the time to load but any speed up would be helpful.

Would also like to have more flexibility in adding of our own design elements to the booking engine. Sometimes guest gets a little confused on the process. If there was any way to simplify the process to be more like what you experience on an OTA, it would be a welcome modification.

Avantages

The manipulation of reservations, availability and pricing is great! Also, the integration with OTA/GDS is seamless. We are able to maximize revenue easily with the override features.

Inconvénients

Room moves and room blocks are a bit cumbersome, but work fine.

Avantages

Its easy to set up. There is Interface with the CHannel Manager to get an overall snapshot of the room calender. It is also Easy to Check In and Check out guests.

Inconvénients

If all rooms are occupied, for me to swap rooms, I will need to do a temporary change of stay date to free up one room, for the move. This creates an extra step. I hope the Development team will provide a 'temporary' unallocated room status for the clerk to temporarily place a room.I also need to Add Credit Card as a Payment type, without having to know the 16 digits to key in. THis is because the guests gives us the physical card to charge. Once we return the physical card back, the print out does not show the full 16 digits. Although we have used Credit Card, we are unable to fill the digits in the system.

Avantages

It is easy to use. Once we figured out how the system was designed, it was easy to decide how to best fit our needs. Screens are easy to follow, drop-down menus are good. The videos are a plus when you're trying to train a half-dozen employees how to use the software. Each can progress at their own pace.

Inconvénients

The "help" option needs to be broadened on the "search" level. I have never gone there and found what I was looking for, even trying to use multiple words. We need good/quick access to our "do not rent" guests but history is not easily accessible. Some of the menu items don't have videos. The hardest part of adapting to the software was understanding the intent of the individual procedure so that we would be able to use it based on what we need to pull from it.

Avantages

ease of use /accounting and reports /cost for what I receive for small motel we only have 2 good seasons and the rest of the time its a minimal cost even with no bookings

Inconvénients

constantly signing in even when computer is left on it times me out,
when I turn on another device to sign in I have to search the company , then I have to pick from a list to find the right soft ware then I have to fill in name company id and password, many times I have to wait for authentication through my cell or email, thats 6 steps that could be reduced to 2 steps with an app
press the app and add in password as everything else is saved in cookies on your device so much simpler and when you are a small team and responsible for so many other facets of your business these little encumbrances get to be quite annoying after so much repetition , also integrating this to my web page has proved to be impossible as the support left me hanging because they are not familiar with my webpage provider and I dont have a clue how it works , I was not able to integrate with facebook page either

Avantages

The overall design and customer service is exactly what we need to operate our 35 unit cabin hotel units

Inconvénients

The double edged sword of consistent reports also means that at times we have to assemble manual data into the exact report we want. The information is always present and useful with a bit of manipulation.