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- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Friendly user tool for Team Leaders
From the time I've started using this tool, all channels like chat, voice and email are easily to track and manage since all the data and numbers are already available.
Avantages
This tool or software is easy to navigate and easy to use even without proper training because all options and instructions are clear and visible.
Inconvénients
The more options available sometimes it could confuse the user on which to select or follow.
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
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Freshcaller Agent
I consider myself a novice at this point even though I have been using the platform for months now. I am still learning everyday how to better my experience
Avantages
This has become an essential tool while working remotely. Allows for agents the privacy to provide customer service without having to utilize personal data or personal phone numbers
Inconvénients
Does not work with our VPN and it is a steep learning curb to fully understand the functionality
- Secteur d'activité : Construction
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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A Solid VOIP Product
Overall it does what i need - it breaks rarely and it was easy to setup. Cant complain too much about monochrome features
Avantages
Setup is easy and works with little effort. Support is absolutely fantastic.
Inconvénients
Call flows are not very customizable. You are forced to follow the typical "call center" schema and the pre-recorded messages are terribly narrated.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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new ideas
I am very undecided whether to buy it also because I would need many licenses and the costs go up. It also seems that it is not possible to have Italian numbers, this aspect would block the whole project
Avantages
freshcaller is integrated with freshdesk
Inconvénients
the monthly fee seems too expensive to me. I have to pay a fixed fee per month per agent and pay another euro for each number in addition to the call minutes. I am not very happy
Alternatives envisagées
FreshdeskPourquoi passer à Freshcaller
we have not yet chosen, but perhaps we will make a separate contact centerCatégories connexes
- Logiciels de surveillance des appels
- Logiciels de VoIP
- Logiciels de distribution automatique des appels (ACD)
- Logiciels de contact client
- Logiciels de centre d'appel
- Logiciels de communication cloud
- Logiciels de télémarketing
- Logiciels de téléphonie
- Logiciels de standard automatique
- Logiciels SIP (softphone)
