Boulevard

Avantages

It is very user friendly. There are a lot of different add ons like text marketing and email marketing that I love! They just introduced packages and memberships which is great!

Inconvénients

It is difficult to refund people their booking deposit if they cancel their appointment. I wish it automatically refunded it to them when they cancel.

Avantages

Software is easy to use, and online booking works well.

Inconvénients

Boulevard tries to literally extort you on the way out the door. For me, after having been with the company for a year and half, way past my initial one year contract, they told me my contract had automatically renewed (with not reminders or promts from them asking if I in fact wanted to renew) and that if I wanted to take my data (appointment history, client history, forms and charts) I would have to pay out the remainder of my contract. And their emails are pretty clear, either payout the entire contract even though you no longer plan to use the software, or "work with us to stay". This is simply extorsion put nicely. Plus when you join, you sign a I one year contract, they NEVER tell you that contact will renew automatically and for the same period of time once the year is up.

Alternatives envisagées 

Vagaro

Pourquoi choisir Boulevard 

For the online booking features. We regretted the change almost instantly.

Logiciel antérieur 

Mindbody

Pourquoi passer à Boulevard

Ease of online booking. Seemed easy to use.

Avantages

Boulevard is great! It is very user-friendly both on the salon-facing side and the customer-facing side. The reports are easy to navigate and provide insight into the health of your company and the online booking widget keeps customers on your page instead of sending to a third party. The app is our favorite as we utilize that daily and the customer service is second to none in a software company.

Inconvénients

I don't care for their merchant experience much and I think the price point could improve.

Alternatives envisagées 

Booker, Vagaro et Mindbody

Pourquoi choisir Boulevard 

Reporting with Square was very lacking and I was unable to properly assess the health of company in a way to successfully grow it. With Meevo2 the customer service was lacking and the rep was knowledgeable with regards to getting answers for my questions

Logiciel antérieur 

Meevo

Pourquoi passer à Boulevard

I liked Cameron - the gentleman that reached out and did our demo. He made me fall in love with the product and the customer service and the easy of use functionality kept me happy for the past 5 years.

Avantages

The people are extremely helpful and want to feel like a true partner. Very timely resolutions to problems. Easy to get in touch with someone who can help. Onboarding 3 years ago was a pain (it always is) but our specialist was superb and made it much less so.

Inconvénients

We are on the East Coast and they are on the West so sometimes our hours don’t line up.

Alternatives envisagées 

QuickBooks Desktop

Pourquoi choisir Boulevard 

Needed a more sophisticated product which could handle a multi location salon group

Logiciel antérieur 

SurveyMonkey

Pourquoi passer à Boulevard

The people mostly, as they were very responsive and made adaptations for us

Avantages

Very user friendly and love the marketing options to reach out to clients!

Inconvénients

The differences between the app and desktop sight. Would love to be able to text clients from the app and see ALL appointments and client details from the app.

Avantages

Ease of use. Minimal issues with the platform. Updates often. Significant amount of resources to understand the capabilities of the system, onboard staff and build out the program with the growth of the spa.

Inconvénients

Sometimes confusing when adding more services and products. Regarding to what page to initially build these services and products on. Sometimes a bunch of clicking back and forth.

Alternatives envisagées 

Jane

Pourquoi choisir Boulevard 

Ability of use. Aesthetic Record was time consuming and difficult for staff to use.

Pourquoi passer à Boulevard

More functionalities of the system and easier to use.

Avantages

Their costumer service. You guys rock!

Inconvénients

No being able to see or keep track when clients cancel :(

Avantages

The 2 way messaging, and professional look of BLVD sets it apart from other systems.

Inconvénients

Their reports need the most improvement The variety of reports do not measure up to what you would expect from BLVD. They should take a look at other systems and see these are strong points on other systems that may be the reason people hold back from becoming a BLVD User. Reports are so important for Owners and Managers who need to gather analytics in order to create benchmarks for team members.

Avantages

It's great it allows me to manage everything from scheduling appointments to the point of sale, very efficiently and without complications.

Inconvénients

Well sometimes it has been a bit slow or not very responsive in solving my problems but there is always room for improvement.

Avantages

The Boulevard software system has been seamless for integrating our client data, forms, services, and products. Additionally, the POS system available through Boulevard is managed in-house, reducing the likelihood of cross-software communication issues that we experienced with our last backend software program. Overall, the Boulevard software has been intuitive and user-friendly for both staff and clients alike. Boulevard's seamless technology brings in and retains clients, which maximizes the growth potential of our business.

Inconvénients

Boulevard at first may seem to be more expensive than other aesthetics/medical spa software; however, we have found that they offer many services within their bundled packages that other software companies include only as "add-ons" for additional fees -- making other software systems just as, or more, expensive than Boulevard.

Alternatives envisagées 

Jane

Pourquoi choisir Boulevard 

Our previous software system had wonderful customer service; however, due to the integration of a new, updated software platform, as a growing business, we were unable to wait through the process of them working out the software "glitches".

Logiciel antérieur 

Pabau

Pourquoi passer à Boulevard

Boulevard is based in the United States, where our business is located, and the POS, ease of use, forms and charts, client management, and integrated online booking system through our website, social media platforms, and Google business page was a best fit for our clinic.

Avantages

I like how fast and efficient Boulevard is. I use Boulevard every day to book appointments, process sales and so much more. Boulevard really does it all. What i like most about it is how easy it is to use and how responsive their customer service is if you have any questions that need to be resolved. Boulevard is customizable to use for your business. I find it easy to keep track of appointments, and clients find it easy as well, since boulevard can send them confirmation email and texts. Overall, I find Boulevard to be such a helpful resource to the business i work at.

Inconvénients

I dont have many critiques for Boulevard, my only critique would be for the Boulevard app interface, it does not have all the same options that the website does.

Avantages

Boulevard's scheduling function is simple and easy. Its POS is intuitive and is streamlined to make check out quick and easy. It presents stylists with easy to digest reports of their own performance, while also providing in depth reports to management without throwing in useless data. The reports also create little to no confusion as to what is actually being reported.

Inconvénients

Most of my issues with Boulevard are missing functions, however, I understand that the development team is always working on improving the platform. My biggest complain is that the professional app doesn't let management view all reports. The desktop site is also not mobile friendly.

Alternatives envisagées 

Meevo

Pourquoi choisir Boulevard 

Vagaro is a terrible software that functions very poorly and is not very user friendly. Regular discrepancies in transactions and deposit payouts drove me to look into switching.

Logiciel antérieur 

Vagaro

Pourquoi passer à Boulevard

Boulevard seemed to have the best bang for its buck. It was the nicest to look at without sacrificing any of the functionality I needed.

Avantages

Help and support is available when I need it; they have thought of so many things in ways that other programs don't

Inconvénients

Loyalty rewards aren't well developed -need to be able to offer tiers of gifts for points not dollar only; unable to use inventory for units of botox effeciently

Alternatives envisagées 

Jane, Vagaro et Acuity Scheduling

Pourquoi choisir Boulevard 

Features of square are very limited and not industry specific

Pourquoi passer à Boulevard

industry specific features and so many more details

Avantages

Easy booking, easy to make changes to services/products, online client profile/booking, client texting, marketing

Inconvénients

Reporting accuracy, no client texting on professional app, difficulty using on mobile devices

Avantages

Best Aesthetic Software I have worked with so far!

Inconvénients

Still not perfect, but do love they make updates on a regular basis and listen to the feedback of medical providers for future improvements

Avantages

Super user friendly. Always updating to their system. The academy and help chat are excellent for learning the system as well.

Inconvénients

Could improve/add some features. Although BLVD is always working on adding updates, there is still a few key things that would be even more helpful.

Avantages

Ease of use for both clients and salons.

Inconvénients

As a manager, I wish there was a component in the mobile app to access sales report and potential revenue

Avantages

The staffs scheduling was very easy to operate and manage.

Inconvénients

There's no customer service unless you like talking to a bot. They don't provide any phone numbers. You will have to schedule a zoom call if you need assistance. They don't respond to emails either.

Avantages

Very client friendly and provider friendly!

Inconvénients

I don’t like that I have to do a service add on for every injectable service at checkout.

Avantages

It is user friendly, customizable and constantly evolving to fit the needs of clients. I’ve submitted requests that have been solved and it was so easy to teach and learn.

Inconvénients

I genuinely do not have anything bad to say. Going back to Mindbody for another job was a headache.

Avantages

It’s easy to navigate and easy to understand.

Inconvénients

Honestly Nothing in particular did I dislike about the app

Avantages

Boulevard is convenient and reliable, making the booking process a breeze. Mu clients always say how easy and user friendly it is. The customer support is also exceptional!

Inconvénients

I like everything about Boulevard. I have no complaints.

Alternatives envisagées 

Mindbody

Pourquoi choisir Boulevard 

You were not able to book an appointment with multiple stylists at once and they did not offer text reminders.

Avantages

I love the ease of customization, especially since we utilize the software for both retail AND services. Additionally the fact that the price is steady regardless of the number of users is helpful for growing businesses. My favorite thing is the customer service, we've had barely any issues since we began using Boulevard, but the couple times they didn't beat us to the punch notifying us of issues, we had answers within MINUTES of reaching out.

Inconvénients

The professional app needs a lot of work in my opinion. The lack of ability to take payments in the mobile app creates problems when we are trying to do purchases or enter appointments and aren't near a computer, and scheduling the appointments can be a chore, if there was a way to utilize the app so we have the same options to see and select the best times/all times for appointments and choose times that way would create a lot of ease for all users.

Avantages

The transfer from zenoti was easy. they were very helpful everything transfered over fine except one package and our rep went through and manually switched it themselves.

Inconvénients

The deposit feature is all or nothing. Clients that already have account credit or vouchers (packages) are still required to pay deposit and its a bit annoying for them and use to figure out how to refund. it seems like alot of cc fees for money i cant keep.

Avantages

Boulevard is a very user friendly platform which has enabled a smooth and seamless transition over from our previous booking system. Their integrated FAQ's help with nearly every question you may have, and if there isn't an answer within their pages the live help desk is always available and ready to assist you.

Inconvénients

There are a few features which are a little clunky and could use some upgrades. The most noticeable is the "add on" feature which only allows you to adjust the last appointment booked within a string of multiple appointments for one client. This forces you to cancel off all appointments within one block and re-book if clients want to upgrade an add on last minute. The other feature that could use some work is when multiple appointments are booked under one name, but two separate clients want to split the cost of the appointments. There is no feature which allows you to separate the booking into two transactions, so the only option is to remove the service and re-book it under another name. This makes for a clunkier client experience. The last feature that could use some work is from the client interface via the online booking platform. All clients have an integrated profile both internally and externally, but we have received many complaints that there is not a way for clients to go in an adjust, cancel, or check upcoming appointments externally. We are always happy to help clients on our end, but most clients would prefer to have more access to their booked appointments during our non operating hours.

Alternatives envisagées 

ZENOTI

Pourquoi choisir Boulevard 

Interface and customer service

Logiciel antérieur 

Booker

Pourquoi passer à Boulevard

Phenomenal marketing and features