365villas

A+ For Ease of Use!

My client - Gowrie Getaway required a booking system to manage their bookings for their accommodation property. They already had multiple services where clients could book in, but needed a streamlined solution. 365Villas was the perfect fit, in fact; they were the only ones who were offering channel integration with airbnb at the time.
When we first configured our account, we had some minor issues with the booking form displaying on mobile. After emailing the support team - an analyst (Thiem) was assigned within 24 hours who worked with me to sort out the problem. This was sorted out in a mere few days. I have contact the support area since and have always found them to be extremely helpful. Even the CEO of the company Dave Payette has assisted me in getting certain settings updated. I will certainly be recommending 365Villas for future clients.

User Friendly, Great Support Staff, and Solid Software

They are great partners, and we are happy we chose them!

It's the best choice out there

After recovering from tons of lots time and money from Kigo, we switched to 365villas. There is no real comparison- 365villas is far superior in both design, functions and customer service. The design is very intuitive, tasteful and well though out- often good programmers forget that part. Functionally, the needs in this industry are never ending, but 365villas does a great job of more than covering its essential bases from email parsing to owner reports, to channel management and accounting. We needed some additional functions and they were able to add them for us- that is huge, and very rare to find others that would agree to do that. Support responses are almost immediate- they pride themselves on their high level of service- and for good reason. Finally, this is a company that has an exciting road map ahead, with a close eye on the pulse of the vacation rental industry, so they are always evaluating and rolling out functions needed as the industry evolves. That means 365villas has a bright future, and if it keeps on doing it like this, it will remain the best choice out there.

365 Villa

User report

Extremely User Friendly!

They are a great company and were always eager to help. While we pushed them to develop and add a few things they didn't have in the software they were very receptive and kept in communication with us while they worked on those things. They are a great partner!

Meets Then Exceeds Expectations

Prior to using 365villas, I had some prior experience with other property management systems. Suffice it to say, the previous platforms made claims but failed completely to meet them. I was burned twice and had my reservations. I made the blind leap again since my business needs demanded it. Glad I did! With 365villas, they did more than making promises and claims, they back it up with their CMS platform and the first rate customer service. I have nothing by high praise for 365villas - from the ease of use their platform to the ongoing product upgrades and responsive product support has freed me up to concentrate on increasing our business and the quality of our service to our guests. As a property manager, they've given me the tools to manage more efficiently and effectively.

Thanks again Gio for all your help these past few months and look forward to your continued support and guidance.

Really Intuitive & Easy to use

After trying different Softwares including Avantio, we found 365villas. With this software you have the feeling like it is have been done by Rental Agents, The software cover all your needs in an easy way to use.
Unlike other systems where you almost have to be a programmer to enjoy flexibility, the 365 platform has powerful feature choices and flexibility built into all its settings, making it really easy and intuitive to use the system any number of ways.
While the system has multi-lingual capability for fully supporting guests in up to 6 different languages, the back-end interface is only in English at the moment.  This means users should ideally have some basic English capability. On the other-hand, because everything is very intuitive, this limitation can be overcome with training.
Pros:

Really intuitive & Easy to use.

Really easy to change prices in all webpages by one time and Really easy to upload new properties with the Duplicate property system.

Giorgio the Account Manager of 365 villas is one of the most important value of this software, he is always ready to explain you and your employees anything you need and asking you questions about your needs to improve their software in the best way to have more booking and make it easier.

Excellent experience, powerful system that is easy to use and with very good after sales...

I performed an extensive research for Vacation rental Cloud-based property management software, before settling for 365villas.com. I am very pleased that I subscribed to the system. 365villas has all the features needed and more for either single or multiple properties, such as inquiry handing, reservation management, tailored agreements, setting seasonal rates, taxes and services, accounting package etc. Calendar Sync is easily integrated to all the major vacation rental listing sites and OTA.

The support team are always helpful, training was good and prompt replies to any technical queries.

Dave Payette CEO & Founder of 365villas keeps in touch with his clients and is always available if you need him. I highly recommend 365villas for short-stay rental property business because of its features, after sales service and the regular news updates on matters related to vacation rentals.

Great product with great service!

We delicately searched for the best rental management software and are very happy with our choice for 365villas.
The integration is very easy and smooth and the product is very easy to use and learn and has a clean look!
Also, in the event of any questions or desires the customer support is always reachable, friendly and happy to help.
Would definitely recommend this product!

pros and cons

Helpful

Easy & Straight Forward

I use the system to check info on upcoming cleaning jobs. Also I do Pre Guest Checks and login to keep up to date with checkins/checkouts, number of guests/configuration, number of nights stay etc.

I have Housekeeping access and find the system easy to log into and straight forward to use.

Want to make things easier?

RioApartmentRental has been in business since 2004. Changing in mainstream is never easy, but, David Payette of 365 Villas has been wonderful to work with and made our transition as bearable as could be. I only wish I had started the business with 365 Villas.com, but, they were not around when I started. Responding to clients requests quickly, tracking conversations, payments, etc in a neat orderly way has made our lives much easier and saved incredible time. I spent considerable time analyzing all software available for real estate management and many at double or triple the cost of 365 and have no regrets about my decision to purchase 365. I believe David Payette to be more flexible than others if you need something special for your software as we did. The changes were made to accommodate our special needs. Thanks David for all your help and understanding.

Great Service and Amazing Support!

After trying a dozen vacation rental management software products, I was lucky to find the perfect solution with 365villas.

Setup and customization was very intuitive, but free training is provided if there are any issues getting setup. Integration with other rental platforms is great, and the marketing and branding options allow us to keep our brand on things like rental agreements, which was very important. The free trial was perfect as it gave me time to make sure it was the right solution for our needs.

Customer support was amazing! One small feature didn't apply to our company (which wouldn't have been a deal breaker as everything else fit perfectly with our needs) so I reached out to support. I was surprised at how quickly I received a response and more so to find out that they would adjust their code to help fit our needs.

The CEO and Founder was even involved in the process, and it was great to see such interest in all aspects of the company.

Having everything consolidated to one service has made things so easy, and I look forward to working with 365villas to help run our cottage rentals!

Great Software!

Time saving of daily activities, from a central dashboard.

A life changer

I've started using 365Villas for my Short term let agency in Italy 1 year ago: I need to say that it really changed my organization's life, I can easily say that my team had seen time spent on recurring tasks down of 50% or more. The only downsize I could see is that at first glance it seems quite difficult too use (and this was not only my reaction but of my colleagues too); but in reality it only took 1 hours with their lovely customer care / business advisor team to find out most of the features I could use.

Awesome customer service. These people are very fast and efficient to resolve

Amazing Software!

In our mexican company there is a "before" and a "after" 365villas.com. This is ver intituive, and any question is solve quite quickly.

A feedback from Burgundy in France

How to manage our rentals in a consistent way? Managing bookings doesn't just mean managing payments. It involves updating our calendars, communicating with our clients and prospects, updating our contact database, tracking our communications to support a consistent marketing plan, managing all our RBO listings while maintaining our independence. When transaction volumes and property volumes start to increase, one is then in trouble with manual tools and starts to lose business through lack of rigour.

This was our main issue until we heard about the 365 software. This was a real new opportunity to fix all these issues. 365 brought us two essential things: security in your communication and administrative time savings as all the functions are integrated in the same application. For us 365 has been a real the route to rental business optimisation and strengthening the link with our prospects and clients.

Yves & Christine Mercier, owners of Rix Mill in Burgundy (France)

Easy to Use Even for a Non-Techie

Before subscribing to 365villas I was beginning to feel a little over whelmed thinking I was going to forget a booking or over booking my vacation rental. This business software has been a life saver for me. As a vacation rental owner I felt like I was being "held hostage" with HomeAway/VRBO having to do everything through them or else receive a low ranking with them. This software allowed me to rent my vacation rental with ease and on my own terms while still maintaining my high ranking with VRBO. I am totally a non-techie and I was able to build my website entirely on my own and I must say I'm really happy with the final product.

As I said, I'm not a technical person and in the beginning I was having some minor problems but I received the best customer service I have ever dealt with. They were very responsive and supportive never making me feel like a dummy.

I don't know how I ever managed without 365villas and hope I never have to again!

Excellent customer support, love the software!

Clear & Concise

I use the 365villas booking website to schedule garden maintenance
visits to holiday homes in the Denmark WA area. The maintenance page
provides a clear and concise method for identifying vacant periods where
I can have uninterrupted access to the property.

A one stop shop for our needs

After searching for a couple of years for a suitable property management software, we ultimately chose 365 Villas.
The CEO Dave Payette took time to understand our needs and challenges, such as budget constrains, working with multi-currencies or the need for a one stop shop to manage all aspects of a booking.
We are pleased to have joined 365Villas and the system allows us to efficiently manage bookings from the moment a guest enquires to marketing properties and produce finance reports.
As we deal with products around the world, Dave and his team were able to make changes to the software so that it could accept multi-currency and multi-lingual transactions. This among other improvements we suggested and which were quickly taken on board.
Dave and his team are very responsive, provide good customer service and have a very personal approach to our individual business needs.

Great software

Great customer support, excellent software. After exploring other software options, we finally where able to reach the goals we had using 365 villas.

Software full of wonders

I had done a very long research before deciding for 365villas, I can promise there is no other software as complete as 365, there are many competitors on the market but with narrower spectrum of functions at the same price mark. Moreover, the software is being continuously developed and they are more then open for the clients suggestion, making the product almost tailored designed to ones needs. However at this point I am not sure if there is much more that can be added ; )
I must mention here the outstanding customer service, provided by 365. We have been guided through the whole process, answered millions of questions in no time, with patience and kindness and always made felt totally supported.
I would't think long but if you looking for a tool to save you lots of time and money just go for 365 villas : )

Customer Support is Spectacular!

We've been using 365Villas.com for a couple of years now. Any time I have contacted them for customer support they have gone above and beyond to make sure my questions have been answered. We use the website platform and it was very easy to create a professional looking website. I'm very happy with the service and they continue to work to improve the product!

Great multilingual functionality and ease of use

We are in the process of migrating our data from an existing booking system to 365villas and are very pleased about the system functionality and how easy it was learning to use it. For us it's the 4th time we run a vacation software evaluation and at this particular point, 365villas seems to best accommodate our business requirements. We mainly chose 365villas for its multilingual features, of which most of its competitors lack and for supporting a well-thought through process covering as many areas as customer relationships, owners', cleaners and maintenance management. The system is very easy to learn and the support team has been very friendly and responsive so far. We are looking forward to starting a new season with this new booking system.

Superb!!

We started using 365 villas in March 2016 after many hours of searching software and for using a very un user friendly service in the past. We manage a number of short term rentals in Charleston, SC, and were in desperate need of a software to automate our processes. 365 has been the perfect solution for us in this regard. All of the team are quick to respond and expertly knowledgable. When we have had a couple of suggestions, the team at 365 villas have been quick to come up with a solution that we can use at a great price.

I'd recommend this to anyone who needs some short term rental software. Especially given that their ability to adapt to user requests is so great. I cant wait to see the developments that 365 can make in the future!

Excellent Customer Service

I have just been using this program for several weeks, but I am so pleased with the support that I am receiving from the representative, Giorgio. It is tedious to upload all my information, but they have many good features to do this, including my favourite-the 'clone' for copying similar information from one unit to another. It intuitively knows what information should be cloned and what is unique to the property. The user interface is comfortable to use and I usually find what I need on the screen. The fact that my various booking sites will all be coordinated in one central calendar is the big plus. I am really looking forward to be being more organized in my bookings and being able to easily share the information with my colleague.

Great software for agencies as well as villa's proprietors

Im very satisfied with my 365 software. The program has almost everything I need, and those things it doesnt have, they have made it possible as well.
The program allows me to contact my clients much easier and faster than before, and provides me with great reports at the endo of the month.
Trainning has been well, I have a lot to still learn since the software offers much more than I expected, but all in due time. So far Ive been able to work greatly and Chris has been more than patient and helpful with me.
Im in the process of building my web page as well and hopefully this will be as great as learning about the software.
I honestly recommend 365villas.com as the best option for villa rental software.

Big Help!

It allowed me to control the short term rentals on two of my properties while not taking up too much of my time or forcing me to become a tech wiz

Life Changing Stuff

I looked closely at Kigo and a lot of other vacation rental software, and 365villas.com beat them all hands down. It is much easier to use than all of the others, and the integrated accounting is perfect for my needs. The website platform is awesome especially for someone like me who is far from being a geek. I had some questions in the beginning and the owner of the company was available on Skype or by e-mail with swift responses to my questions. I was doing my book keeping in my Iphone's Notes app but business grew rapidly and i just couldn't keep track of everything any longer. Now it's just a breeze! Thanks Dave you made a difference in my life and economy!

Great Features, Amazing Customer Service!

I have been using an older clunky property management software and was reluctant to change as we we didn't have plans to expand our portfolio. When we decided to expand, I knew we needed an upgrade. After testing ten different PM software providers, we went with 365 Villas and couldn't be any happier. Their customer service is AMAZING! From customer service reps, to customer service managers, to developers everyone I have worked with is dedicated to prompt professional service. This includes their CEO, Dave Payette, who personally emailed me to address my questions prior to my final decision.

Great option

Great option to work with, excellent support and a very important point is that keep enhancing futures that will help to improve product and facilitate the use

Excellent Support & Stellar Features

The system is a lot to get setup, but only because there are so many features! Once it is setup, it accomplishes so much more than Homeaway can do and allows for good SEO practices by keeping site visitors on your own website (rather than directing off to the big sites).

The support from the 365Villas team was excellent and they never made me feel like I was asking too many questions (I asked a lot).

Great platform for our vacation rental business

365 Villas made growing our business possible! We have been very happy with the platform and customer service

Truly exceeded our expectations

365villas has provided me with quick responses thoroughly explaining how I need to correct or work through my issue. It means so much to our company to have this support and training. The support has even created and amended reports to fit our companies needs. They have truly exceeded our expectations and we highly recommend 365villas.com.

Great software to manage many properties in less time

It is very easy to work with. The software was ajusted to our needs in a very short time and the support from 365villas.com was always very good.

Outstanding the best we´ve tried

Since been used Kigo for the last 2 years we changed to 365 villas in January, and now we just wish we had done it sooner. Easy to use and if we miss some of important tool, they listen and create it for us. Feels like they build the entire software just for us.

Goood work 365 villas.

New to 365Villas

Have been using for about a month now and despite having a learning curve I am finding that I do enjoy the software and I become familiar with it. Customer Service has been helpful when I have not known how to proceed.

Great company

They have been a great rental software company. They stand behind there product and deliver. I would recommend them to anyone wanting a great, easy to use vacation management program!

Great company, good thinking!

I am very pleased with this company. As a current Kigo Legacy user it is great to notice that this team is actually building things you need.

Hoping to continue to cooperation!

Possibly the best property management software on the market

I manage one single villa and 365Villas makes me look like a pro: complete quotes, automated messages, payment management, etc... I refer you whenever I have the chance.

These guys will corner the market for portfolio holders like myself.

Everything is there that I need and they even will make changes directly for my company if needed. They seem to understand what property owners and managers need.

Great ease of use!

Best holiday rental software I could find & very easy to use.
From day one the system works very logically and am a happy customer.

Thankful for your support

I'm grateful to the staff at 365 villas for their continued support of their customers when needed. Much appreciated.

A great product

Terrific functionality and even better customer service. This product has saved me eons!! Highly recommended.

Organized, Clean and Strong Support

Functionality is great and the support is quite prompt and supportive. Overall a good package`and easy to use.