365villas

Avantages

A comprehensive Property Management system, with extensive bolt on's.

This is a very well thought out PMS with awesome tools, direct integration with Airbnb and VRBO and the option for larger property managers to add a channel manager.

Brilliant accounting features, excellent owners statements and owner login features. Comprehensive marketing tools also built in as is the option to use multicurrency payments and a raft of payment gateways for guests.

I have a website built and designed by their in-house design team. This has resulted in a significant number of direct bookings.

The support team are fast and friendly and every user has a dedicated account manager.

The recently introduced Guest App is a hit.

I have been a user for 8 years and wouldn't go anywhere else.

Inconvénients

Only thing lacking for me is a direct integration with booking.com but this feature is coming in 2025

Avantages

Integrated accounting feature. It lets you do your operational accounting and connect to QuickBooks if you want to.

Inconvénients

The mobile website is not as complete as the desktop version.

Alternatives envisagées 

Hostfully Property Management Platform, Streamline et Guesty

Pourquoi passer à 365villas

Accounting feature, cost benefit analysis.

Avantages

We like the response from the Support Department. They just solved a big issue for us with taxes being sent over to Airbnb. Thankful for that fix.

Inconvénients

The Reporting Feature needs a lot of work. We tried the Report Writer as well and we can not use it. Mostly, we would like to write our own schedules within 365Villas. We find this feature unfriendly to use and create reports.

Alternatives envisagées 

Lodgify

Pourquoi choisir 365villas 

Ciirus claimed exclusivity and canceled our contract. We are on a small Island here and one of our competitors had us removed from Ciirus claiming exclusivity.

Pourquoi passer à 365villas

The speed of the onboarding and the guidance through the process.

Avantages

365 is always making great updates and the support is world class! They are so helpful and lovely do deal with

Inconvénients

I didn't like the layout of the emails but I understand this is an upcoming update :-)

Avantages

We have been searching for over a year to find a suitable PMS for our short term vacation rental and property management business; to reduce effort and duplication, improve efficiencies, increase speed to delivery and most importantly, jolt guest experience into a completely new orbit of happiness. When we finally discovered 365Villas we were sceptical, but excited. And from the start we were amazed by the service of the team, the ease of use of the system, the self-learning capabilities of the features, the speed by which we could go live, and the integration with our own website and functionalities. One of the best benefits is that 365Villas has enabled us to use the right payment gateway fit for South African use. I am constantly surprised by how user-friendly and powerful 365Villas is! Strongly recommended.

Inconvénients

I am looking forward to the opportunity of using a mobile App. And from what we have seen, continuous development is taking place. I know we will not be disappointed.

Avantages

Open to feedback. Comprehensive accounting

Inconvénients

Assuming responsability when issues come up.

Avantages

Easy to use and very friendly software,

Inconvénients

Nothing that I can mention to be honest

Avantages

Easy to adapt from other system we used before. Very good customer Service and Training

Inconvénients

All good, just so many functions (which is good) but it take time to learn

Avantages

The training provided by [sensitive content hidden] was excellent. The integration into the channels was seamless.
Great service!

Inconvénients

Nothing, every aspect of the training and onboarding has been short of fabulous.

Alternatives envisagées 

Hostaway et Hostfully Property Management Platform

Pourquoi passer à 365villas

Ease of software, dashboard, unified inbox

Avantages

Easy to use once you get familiar with it, has all the functions you need for short term holiday rentals

Inconvénients

no live chat for small issues with instant help, sometimes I just need to ask a quick question or help find a specific section to quickly get it done, need to email and wait.

Avantages

365villas has been the single most important partner to grow our business. To have the websited and create our own direct channel have enabled us to take on B2B customers and we are less depended on external channels. The management system for guest bookings are great. We can recognize that the company truly understands their customer base. Several developments per year ensures us that these guys are not resting. It is getting better all the time.

Inconvénients

We would like to have a module for reservation of saunas. This must be a calendar with option to choose timings of the day and pay online. Just like with the cabins.

Avantages

very usefull to handle different channel

Inconvénients

too expensive if you consider that many features are optional

Avantages

The support was very effective, detailed and valuable

Inconvénients

The system is very wide with so many options, so the training has to be very intensive

Avantages

365villas provides a full service software that suits our Caribbean based business. The 365villas team are knowledgeable, efficient and easy to work with.

Inconvénients

It has taken longer than we expected to integrate into our website, but we can't fault the team on their assistance.

Alternatives envisagées 

Guesty

Pourquoi choisir 365villas 

RPD wasn't user friendly.Jurny didn't provide a merchant solution for our region.

Pourquoi passer à 365villas

365villas provided a merchant solution that works in our region and the bolt on options enabled us to tailor a package that works well for us and can be flexible for the future.

Avantages

Website templates with booking engine and payment gateway all in one.

Inconvénients

Minimal design control over booking engine specific components.

Avantages

How easy it is to operate. The promptness of the customer service team.

Inconvénients

The number of “clicks” to get through a posting.

Avantages

They did the onboarding well and answered queries during the process. Nice features and easy to use. Quick support throughout

Inconvénients

Will be great to have the rental united integration with some of the Indian platforms like Agoda

Alternatives envisagées 

Guesty

Avantages

Very responsive, never have an issue with double bokings/lost bookings.

Inconvénients

The system is very comprehensive and this leads to occasional difficulties in finding what one really needs.

Avantages

The reports are really useful, its connection and sync with Rentals United is very accurate. The contact with our Account Manager, [sensitive content hidden], its fluent and very efficient. The software is perfect to manage many properties and its good value for moneyI recomend!

Inconvénients

They are constantly imporving different areas and I believe that some need (and will) to be further improved: - Pricing setting- Housekeeping Report- Introducing and erasing "notes" in the check in report

Alternatives envisagées 

Octorate, Avantio et Guesty

Pourquoi passer à 365villas

It overally adapted really well to our business and its excellent sync with Rentals United

Avantages

i love that the owners can have access to 365 villas, its very important with the trust building.

Inconvénients

nothing to mention for the moment everything goes well

Alternatives envisagées 

Guesty Lite et Lodgify

Pourquoi passer à 365villas

They had the best solutions for what my company need

Avantages

Ease of use , team in place to teach you the ins and outs of the platform

Inconvénients

Wish more people as offered all inclusive instead of the add on pricing

Alternatives envisagées 

Hostaway

Pourquoi passer à 365villas

You didn’t HAVE to use Airbnb and VRBO to get started. It’s optional

Avantages

The software is easy to learn and use, and the support team responds fairly quick. There are always ways to work around specific issues that may be uniquely to our application, which helps a lot, and 365 will listen and possibly work your situations into their software as well.
Moving from another Software to 365 has helped me grow my business in a short period of time with minimal stress.

Inconvénients

I can't really say. Compared to where I was, I have no complaints.

Alternatives envisagées 

Hostaway, Smoobu, Avantio, Guesty et Lodgify

Pourquoi choisir 365villas 

Cost and control of cost. I know what my expense for the year is up front, and with Guesty, it was always changing.

Logiciel antérieur 

Guesty

Pourquoi passer à 365villas

Their communication and product explanations were open, and I liked the menu form of selecting the products I could use to enhance my business. From my first contact with them, they were on my short list.

Avantages

One inbox for all platforms used.
Integration of leases, payments and history all in one place tied too booking.
Ability to fully integrate with VRBO and push down rates and changes in one place.
Calendar is logical and easy to use.

Inconvénients

CRM feature for leads received that are not quoted. While 365's ability to manage leads is better than any other system we evaluated we follow up and track our leads probably more than 99% of other users. We are dealing with very high end products with price points per week on some exceeding $30,000 USD.

Avantages

I really like the booking calendar and guest information interface that is easy to use and visual from all devices when I'm away from the office. From a financial control point of view, it's great to be able to open up a guest's profile and see all the expenses and details in one place, plus be able to add guest and owner charges in a clear and logical way. Great that you can also set up default expenses to appear automatically without having to manually add them each time. Lots of time-saving options with this software that has been carefully designed.

Inconvénients

My least favourite part of the software is the way it generates an owner statement without the name of the property on it. This may not be an issue for users with one or two houses, but we manage close to 20 properties and it takes extra time for us to rename each downloaded file.

Alternatives envisagées 

RMS Cloud

Pourquoi choisir 365villas 

Our previous software was not tailored enough for the short-stay holiday home rental market in so many ways and it was not compatible at the time with any of our Apple-based office technology. 365villas was like a breath of fresh air when we gave it a trial run.

Logiciel antérieur 

RMS Cloud

Pourquoi passer à 365villas

365villas was the best choice for us because it's good value for money and we like the clear and logical interface which is very easy for our whole team to use. We needed software we could use across all mobile devices and this ticked that box very well.

Avantages

Maybe the most important thing I can provide a reader are my credentials - I'm a EE/CS and Harvard Business School grad with 30 years of experience as VP of Engineering of both small and large Silicon Valley Computer companies. I have spent the last 10 years developing software on my own, aka writing my own code. Managing a family owned Vacation Rental Property business is my third career.

Pluses - the product is quite modular and the only product in the market place that is priced that way. This is not an easy thing to do as a developer, so I'm impressed to start off. This modularity allows a small family firm like ours to add features as we develop the skills to make use of them, aka we don't pay for things we don't use until we are ready.

As a developer myself, I've come to know the support group. They have been exceptional.

Product Quality is very good and getting better as feedback from users like me helps improve the product.

Breadth of Functionality - The developers are regularly introducing features that continue to flesh out the functionality of the product.

Inconvénients

Training materials - there is quite a bit of written and hands-on training material available, but the learning curve is still quite steep. Having an exceptional and responsive Support team has been instrumental in supplementing the available materials as we learn.

No Mobile version. You have to use a computer. It is my understanding that the introduction of a mobile client is imminent. Responding to Guests in a timely fashion is a key part about this business. One is not always in front of ones computer.

Avantages

Dynamic, updated regularly, easy to use, quick, functional

Inconvénients

It would be interesting to know how we could use the package for more of our invoicing needs, rather than running a separate package, but I appreciate it is not an accounting package.

Avantages

We've been working with 365V for approximately 1 year now, and have been very impressed with them from the beginning. While there were some bumps getting started, and some points that needed to be worked out between our systems and their integrations, they have since made massive upgrades and improvements in their platform, and it has been a fantastic user experience. Automated messages work very well, booking management is easy, and their integrations with powerful channel management and yield management tools work very well to dramatically improve our operations. I also appreciate that they operate on a per-property that gradually scales down, which I find is far easier to absorb into the growth of business.

Inconvénients

At this point, and with their recent upgrade, we are very happy with the platform and I cannot find any specific points that I feel are any better addressed by any other provider. It could conceivably be better if some of the more robust systems (like channel management and yield management) were wholly-encompassed in the platform - rather than being third-party integrations - but having worked with another PMS prior that did have this, the way that 365Villas does it IS far more effective.

Avantages

- Easy to use
- Excellent connections with the OTA's and website
- Every update and software improvement make your day to day business easy to manage
- Time saver during booking, cancelations, changes and other
- Excellent with payments and refund processes
- Main website and business website is user friendly
- Good communication over emails

Inconvénients

- No mobile app available
- No support on live chat or phone

Avantages

I typically do write reviews. They earned this excellent review.
On a scale of 0-10 stars.
1. The People at 365. 12 stars.
2. Intuitive ease of use. 12 stars.
3. Functionality. 9.5 stars.
4. API Integration. 13 stars.
5. 3rd Party Partners. 12 stars.

My wife and I knew nothing about on-boarding an enterprise software system. I barely use MS Office. We dove in and started learning.
Put the time in.
Don't gloss over anything.
Learn it in the order they direct you to learn it.

Don't skip ahead.
Decide to be a power user.

Every day we reach a new milestone.
Every day our business gets smarter.
Easier to operate.
We were closing bookings a week I believe.
This was less than 15 days ago.
We are not power users...yet.
However... at every daily milestone we get so excited thinking we might be. Haha.

Inconvénients

To articulate what I like least about the 365villas would not be of value to your purchase decision.
They are tiny nits.

Avantages

365villas has fully responded to our needs of management of several properties with different characteristics and in different locations. It is flexible and simple to use, combined with its ability to synchronise each property with the most important channels in the market, either individually with the iCal technology or in bulk, using an accessory service that can be integrated at an additional reasonable cost. The quality of Customer Support is excellent, with an available and competent staff. A special thanks goes to Giorgio, who has followed us from the beginning and who has also welcomed our requests for the development of some specific software features, subsequently implemented promptly by his colleagues. In addition to an excellent product, 365villas staff has the capacity and dynamism needed to respond promptly to the continuous and increasing demands of the sector. Which leaves us satisfied and confident, also considering the possibility for future development of our company. I have no doubt to recommend the product.

Inconvénients

We believe that the optional channel manager service offered by a 365villas partner, which allows linking the properties with the desired channels in bulk could offer more flexible payment terms. At least for us, in Mozambique where a payment of one year in advance is requested; which was, however, under our request, kindly converted into two half-yearly payments and strangely enough no credit cards are accepted by the service provider, so that an expensive EFT shall be done instead.

Avantages

Hemos usado este software por casi dos años y nos ha funcionado de maravilla!
tiene muchas funciones tanto para nosotros como para los clientes con los que trabajamos, además de que la plataforma es muy intuitiva y fácil de usar.

Inconvénients

Me gustaría que fuese un poco más facil de traducir, ya que algunas cosas no pueden manejarse en español, pero además de eso no hay ningún problema

Avantages

365 villas provides a full property management solution that allows us to run our holiday rental management company efficiently and effectively. In particular the automated workflow and integration with the website module really is fantastic. Furthermore the ability to integrate automated payments with Stripe to pay out to different property owners is something that no other property management system could do for us.

Inconvénients

The software is not yet mobile responsive and as a result our cleaners find it difficult to use on mobile devices - but I understand the mobile version is coming this month.

Alternatives envisagées 

Guesty

Pourquoi passer à 365villas

Had all the features we wanted at a competitive price.

Avantages

All our data can be centralized and most of the business can be dealt with from on platform. This is very handy and saves time.

Inconvénients

Not being flexible enough with creating contracts. For example, changing the format of the contract, per client as not always we can work with the same contract. Also we would like to be able to choose between a contract with prices and one without prices if for example a booking is added through a third party channel like Airbnb. Then we want to create a contract through 365, but without prices.

Avantages

The management of reservations and bookings is easy and fast. With all the relevant information easy accessible and manageable. The expense manager works excellent to charge property owners for any expenses.

Inconvénients

Nothing really - Obviously there are items we would like added but they do take the proposals seriously and consider amendments / changes.

Avantages

I love everything about 365 Villas. Having everything in one place - from reservation, owner statements, maintenance to housekeeping. We have been through so many other software but just never could get everything under one. 365 Villas has made property management so much easier.

Inconvénients

There is honestly nothing I can say I do not like about this software.

Avantages

Functional design and very easy to use.

Inconvénients

If anything that I don't like about this product is that it is not tailored to the Spanish market and its legal necessities.
Also, sometimes the interaction with the channel manager creates discrepancies.

Avantages

The integrated accounting in 365villas is excellent, it take into account every aspect of property management and enables you to create a high variety of reports. The booking and guest communication features are also superb, very professionally written system templates, easy to customize and access. Overall great experience. Excellent costumer service, very attentive professionals and great PMS training staff to truly understand the software.

Inconvénients

The only thing that comes to mind is that it would be nice if the software could also generate reports as PDF files in the format the system presents it to you before making it, instead of only being able to download/ send as an Excel file.

Avantages

Great package for centralizing your listings on different platforms.
E-mail communication with tenants with custom rental contracts & monthly owner statements.
Great support team. I ran into some issues but they are always quickly addressed by the 365 support team.

Inconvénients

Maybe a little bit more options in design concerning the booking engine integration on the website.

Alternatives envisagées 

Guesty et Lodgify

Avantages

• Automated messaging saves a lot of time and gives guests the impression they are being treated with a personal touch and are very much on our radar.
• The accounting features minimise time spent on calculating tax amounts and provide comfort that owner expenses are all accounted for.
• P & L statements provide useful information for snapshots of expense and seasonal trends used to trim the business.
• Owner statements save so much time compared to my previous software.
• Calendar functions allow quick assessment of payment status, enable quick notes to be made and I can work out availability for each property at a glance.
• The program has many very useful tools which I use frequently such as the payment manager, bookings sheet, email templates and many more.
• There is now well located online help resources to explain how things work or what a particular feature does.

Inconvénients

• There are some small flaws, such as the need for more obvious cancellation notifications, that don’t impact the overall use of the product.

Avantages

We are a small lodge with thirteen cabins. Before signing up with 365villas, we had to spend hours responding to inquiries and bookings with emails, rental agreements and directions. The 365villas have automatic email templates, easy to use price adjustments for seasonal differences and a separate sign in for cleaning staff to see the schedule. In addition, you can integrate the 365 villas booking system into your web calendar. If you don’t yet have a website you can easily build one using the 365villas template. Employing the 365villas system for your bookings is like going from using a typewriter to computer.

Inconvénients

The program is cumbersome and time consuming to build. It also has a fairly steep learning curve for those not so co outer literate. The subscription only allows for one free virtual training session with 365villas staff. A customer mostly has to learn the system by using instructional videos. The training session generally takes place early on during the learning curve when it’s hard to know what questions to ask. A subscriber is able to ask any email questions but the staff is located in Spain so emails are not always timely due to the time difference.

Avantages

It's an all-in-one package that handles bookings across multiple properties as well as handles accurate monthly reporting requirements for multiple owners.

Inconvénients

Minor issue but it would be great if the filtering-by-date function could be changed from the American system to the Australian eg. dd/mm/yyyy instead of mm/dd/yyyy.

Avantages

Automated e-mails are sent to my guest a week prior to check in with access info and details, reminders are sent to my housekeepers 1 day before their arrival, follow up e-mails are sent the day after check in and then again a day before checkout with instructions. Days go by when I do not do anything- everything is on autopilot.

Inconvénients

The 365 Villas team is very open to suggestions and improvements. Anything that I have ever wanted and requested was eventually added. No real cons to this software.

Avantages

Functionality, language capabilities, multi-currencies, email chain records, reports

Inconvénients

Load time, some navigational clunkiness

Avantages

Broad and complete funcionality customized for vacation rentals.

Inconvénients

The channel manager function is indirect through an integrated partner. Nonetheless, it is not problematic.

Avantages

I have used 365 Villas over the past 3 years, and could not be more happy with my choice to use them as our core reservation management software. It is easy to use, syncs with many platforms, allows us to have a booking engine on our website, so we can get direct bookings, and the customer service is FANTASTIC! They have adjusted things in the past as they were growing and so were we, to accommodate our needs and they always work with a high level of honestly and respect of their clients.

Inconvénients

The air bnb messaging does not sync yet with the software, but reservations and the two way syncing works great! I believe the messaging feature is coming soon, as 365 is constantly improving the software and options offered.

Avantages

1 program for all reservations, inquiry, administration and my website is very efficient.
Connections between properties even if they have slight differences (compared to other systems which must be input villa by villa for example) is handy.
Customer Service is really the key positive point. I'm sure other systems are just as comprehensive but we have always received fast and prompt responses to any query. My contact, really knows the system inside out and always has a simple solution or an easy 'work around'.
Particularly on our website; we were quite demanding about the perfection of our website and many minor points were addressed clearly and promptly by Customer support representative with support from the IT team, at times even finding solutions to questions that hadn't been asked before. I am so very pleased with how it turned out.

Inconvénients

It is a little overwhelming in the beginning! Trying to use the system without the trainings can lead to doing things the long way round and missing out on some functionality. However, once I took just the first of three free trainings with Customer support representative, I was ready to go!
There are a few details that I wish were different, I do feel suggestions of users are considered by the company (I have heard that some things I have asked about are common questions and solutions being created)

Avantages

Costumer service, automatic responses, accouting features,

Inconvénients

dont allow enroll co host listingdont allow paypall

Avantages

New software update is just fabulous! Price is very competitive

Inconvénients

Previously in 2017 support was not great, good that ts has improved significantly